Presentacion SBL Customers Day 3 Ruei And Amp for Siebel

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Text of Presentacion SBL Customers Day 3 Ruei And Amp for Siebel

  • 1. Gestin de Siebel
  • 2. Siebel Lifecycle Management Install / Upgrade From Production Application Ensure quality and performance with a comprehensive testing solution. Monitor the health and capacity DEV utilization of your Siebel server Dev / Test Functional environment. System Testing Monitor real end-user response time Provisioning as well as response time from synthetic service test transactions. Diagnose performance and Oracle availability problems through PROD Enterprise TEST performance analysis. Manager Track configuration changes to Siebel Load Application Servers and Server Testing Component parameters.
  • 3. Soluciones Application Testing Suite Functional Testing Load Testing Test Management Siebel Management Pack Monitorizacin y Mtricas Workflow, Policies, Componentes Diagnsticos (SARM) Gestin de Configuracin Monitorizacin de Servicios (Service Tests)
  • 4. Soluciones Real User Experience Insight Gestin de Actividad de Usuarios contra Siebel Monitorizacin de Rendimiento, Disponibilidad, Uso, Errores Siebel Gestin de Nivel de Servicio por Usuario, Proceso de Negocio, Componente Anlisis de Causa Raz de Problemas
  • 5. Siebel Management So after we became part of Oracle, we shipped a graphical tool (Siebel Diagnostic Tool) as part of Application Management Pack for Siebel. In fact, we have done more to the management tooling of Siebel in the past year than the 10+ years when Siebel was an independent company Chung Wu Application Management Pack for Siebel PM Original product manager for SARM
  • 6. Por Qu es Importante el Testing?. 9.0 Product Effectiveness Customer Satisfaction Software Reliability 8.5 Speed of Product Scalability of Product 8.0 7.5 7.0 6.5 6.0 No test Informal test/formal test Formal test using based on written automated tools plan/Other 1 Resultsfrom Q1 2003 Customer Satisfaction Survey. 2 Product Effectiveness is the average satisfaction ratings of the nine (9) product functionality items.
  • 7. Testing de Entornos Siebel User Action: Click Page Tab to Select Accounts Screen With Siebel Automation Objects Without Siebel Automation SiebApplication(CallCenter). Browser(Siebel Call). Page(Siebel SiebPageTabs(PageTabs). Call_2). Frame(_swescrnbar). GotoScreen Accounts WinObject(Default). Click 90,13
  • 8. Jean-Pierre Garbani Forrester Research Real life experience shows: 74% of problem alerts come from end users complaining to the service desk about performance problems, not from monitoring infrastructure components Los clientes requieren cada vez ms una visin integrada en la gestin de servicios desde el punto de vista de IT y el Usuario Final
  • 9. Use Case 1 Support requests
  • 10. Use Case 1 Support Requests What happened, when and where for a specific user Support desk receives a complaint from a user Siebel performance is poor User is Chuck Cheng, logged in as ccheng No details known about where in Siebel he was working No details known about what time the occurrence actually was No details known about which Siebel component was causing this
  • 11. Use Case 1 Support Requests Step 1: Look up CCHENG and his activity in Siebel from RUEI Users are shown on the dashboard We can drill into user analysis immediately
  • 12. Use Case 1 Support Requests Step 1: Look up CCHENG and his activity in Siebel from RUEI Set a filter on ccheng
  • 13. Use Case 1 Support Requests Step 1: Look up CCHENG and his activity in Siebel from RUEI Review the user session Apparently the login and logout have been slow performing Additionally there was poor performance when going to the Sales Order Screen
  • 14. Use Case 1 Support Requests Step 2: Analyze his activity in Siebel Managent Pack Manual Step: Copy/Paste the username and/or time from RUEI into AMP for Siebel
  • 15. Use Case 1 Support Requests Step 2: Analyse his activity in Siebel Managent Pack Check the top Server Response Time calls
  • 16. Use Case 1 Support Requests Step 2: Analyse his activity in Siebel Managent Pack Review most CPU time is spent on Script execution
  • 17. Use Case 1 Support Requests Step 2: Analyse his activity in Siebel Managent Pack Last action of Transform Order is taking top-CPU time with about 10 seconds
  • 18. Use Case 1 Support Requests Step 2: Analyse his activity in Siebel Managent Pack This matches to the Logout action executed from Sales Order Entry
  • 19. Use Case 2 Siebel Performance Analysis
  • 20. Use Case 2 Siebel Performance Analysis What happened, when and where Intermittently Siebel performance is bogged down There is no clear view on when it occurs It is not known which Siebel components are affected It is not known which Siebel servers are affected
  • 21. Use Case 2 Siebel Performance Analysis Step 1: Look up which components are slow performing Siebel components are shown on the dashboard You can drill down from there into Server analysis
  • 22. Use Case 2 Siebel Performance Analysis Step 1: Look up which components are slow performing From there you can see You can drill down from there into Server analysis
  • 23.