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Gestión de Siebel
Siebel Lifecycle Management
• Ensure quality and performance with
a comprehensive testing solution.
• Monitor the health and capacity
utilization of your Siebel server
environment.
• Monitor real end-user response time
DEV
Functional Testing
Dev / Test System Provisioning
Install / Upgrade
From Production Application
• Monitor real end-user response time
as well as response time from
synthetic service test transactions.
• Diagnose performance and
availability problems through
performance analysis.
• Track configuration changes to Siebel
Application Servers and Server
Component parameters.
PROD TEST
Load Testing
Provisioning
Oracle Enterprise Manager
Soluciones
• Application Testing Suite
• Functional Testing
• Load Testing
• Test Management
• Siebel Management Pack• Siebel Management Pack
• Monitorización y Métricas
• Workflow, Policies, Componentes
• Diagnósticos (SARM)
• Gestión de Configuración
• Monitorización de Servicios (Service Tests)
Soluciones
• Real User Experience Insight
• Gestión de Actividad de Usuarios contra Siebel
• Monitorización de Rendimiento, Disponibilidad,
Uso, Errores Siebel
• Gestión de Nivel de Servicio por Usuario, Proceso • Gestión de Nivel de Servicio por Usuario, Proceso
de Negocio, Componente
• Análisis de Causa Raíz de Problemas
Siebel Management
• “So after we became part of Oracle, we shipped a
graphical tool (Siebel Diagnostic Tool) as part of
Application Management Pack for Siebel. In fact, we
have done more to the management tooling of
Siebel in the past year than the 10+ years when
Siebel was an independent company”
• Chung Wu
• Application Management Pack for Siebel PM
• Original product manager for SARM
¿Por Qué es Importante el Testing?.
7.0
7.5
8.0
8.5
9.0
Customer Satisfaction Product Effectiveness
Software Reliability
Speed of Product
Scalability of Product
1 Results from Q1 2003 Customer Satisfaction Survey.2 Product Effectiveness is the average satisfaction ratings of the nine (9) product functionality items.
6.0
6.5
No test Informal test/formal test
based on written
plan/Other
Formal test using
automated tools
Customer Satisfaction
Testing de Entornos Siebel• User Action: Click Page Tab to Select Accounts Screen
SiebApplication(“CallCenter”).
SiebPageTabs(“PageTabs”).
GotoScreen “Accounts”
Browser(“Siebel Call”). Page(“Siebel
Call_2”). Frame(“_swescrnbar”).
WinObject(“Default”).
Click 90,13
Without Siebel AutomationWithout Siebel AutomationWithWith Siebel Automation ObjectsSiebel Automation Objects
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“Real life experience shows: 74% of problem
Jean-Pierre Garbani
Forrester Research
“Real life experience shows: 74% of problem
alerts come from end users complaining to the
service desk about performance problems, not
from monitoring infrastructure components”
alerts come from end users complaining to the
service desk about performance problems, not
from monitoring infrastructure components”
Los clientes requieren cada vez más una visión
integrada en la gestión de servicios desde el
punto de vista de IT y el Usuario Final
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Use Case 1
Support requests
Use Case 1 – Support RequestsWhat happened, when and where for a specific user
• Support desk receives a complaint from a user
• Siebel performance is poor
• User is Chuck Cheng, logged in as ccheng
• No details known about where in Siebel he was working
• No details known about what time the occurrence actually was
• No details known about which Siebel component was causing this
Use Case 1 – Support RequestsStep 1: Look up CCHENG and his activity in Siebel from RUEI
• Users are shown
on the dashboard
• We can drill into
user analysis
immediatelyimmediately
Use Case 1 – Support RequestsStep 1: Look up CCHENG and his activity in Siebel from RUEI
• Set a filter on
ccheng
Use Case 1 – Support RequestsStep 1: Look up CCHENG and his activity in Siebel from RUEI
• Review the user
session
• Apparently the
login and logout
have been slow have been slow
performing
• Additionally there
was poor
performance
when going to the
Sales Order
Screen
Use Case 1 – Support RequestsStep 2: Analyze his activity in Siebel Managent Pack
Manual Step: Copy/Paste the username and/or time from RUEI into AMP for Siebel
Use Case 1 – Support RequestsStep 2: Analyse his activity in Siebel Managent Pack
• Check the top
Server Response
Time calls
Use Case 1 – Support RequestsStep 2: Analyse his activity in Siebel Managent Pack
• Review most
CPU time is
spent on Script
execution
Use Case 1 – Support RequestsStep 2: Analyse his activity in Siebel Managent Pack
• Last action of
Transform Order
is taking top-CPU
time with about
10 seconds
Use Case 1 – Support RequestsStep 2: Analyse his activity in Siebel Managent Pack
• This matches to the
Logout action
executed from Sales
Order Entry
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Use Case 2
Siebel Performance
AnalysisAnalysis
Use Case 2 – Siebel Performance AnalysisWhat happened, when and where
• Intermittently Siebel performance is bogged down
• There is no clear view on when it occurs
• It is not known which Siebel components are affected
• It is not known which Siebel servers are affected
Use Case 2 – Siebel Performance AnalysisStep 1: Look up which components are slow performing
• Siebel
components are
shown on the
dashboard
• You can drill • You can drill
down from there
into Server
analysis
Use Case 2 – Siebel Performance AnalysisStep 1: Look up which components are slow performing
• From there you
can see
• You can drill
down from there
into Server into Server
analysis
Use Case 2 – Siebel Performance AnalysisStep 1: Look up which components are slow performing
• Drilling down into
the server
analysis will give
you the time at
which the
application was
bogged down
(e.g. 13:50 hrs)
Use Case 2 – Siebel Performance AnalysisStep 1: Look up which components are slow performing
• Copy/paste the
time period of the
event over into
Enterprise
Manager AMP
and run a server
performance
report
Use Case 2 – Siebel Performance AnalysisStep 1: Look up which components are slow performing
• Lastly, drill down
into the specific
server
components and
performance to
identify
bottleneck
Instances
Clientes de Calidad de Aplicaciones
Financial Services e-Commerce & Media
Communications and Manufacturing IT Services and Software
B1. Company and organizational overviewClientes de Monitorización
The preceding is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality.
The development, release, and timing of any The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.