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Internal Audit, Risk, Business & Technology Consulting
Protiviti Perspective provided by Jimmy W., Toronto
COMBINING PROCESS MINING AND RPA TO
BOOST THE DIGITAL TRANSFORMATION
Protiviti & Celonis
ISACA Risk Event 2019 – Amsterdam, 11 April 2019
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.2
THE WORLD IS BECOMING
DIGITAL
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.3
TECHNOLOGY IS EVERYWHERE AND GROWING EXPONENTALLY
Industry 4.0
E-commerce
Artificial Intelligence
ERP systems
Personal
Computer
RPA
Blockchain
Cloud
Windows 1.0
Internet
Smartphone
E-car
Social Media
Process Mining
Smart City
3D printing
Predictive
Analytics
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.4
PROCESS ANALYSIS & VISUALIZATION THE “TRADITIONAL WAY”
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.5
PROCESS MINING
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.6
PROCESS MINING CAN BE USED IN MANY AREAS
PROCESS
MINING
Risk & Audit
Business Process
Optimization
ERP fit-gap
analysis
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.7
ROBOTIC PROCESS AUTOMATION (RPA)
Automation applied to an efficient
operation will magnify the efficiency.
Automation applied to an inefficient
operation will magnify the inefficiency.
– Bill Gates
RPA is …
• the use of ‘software robots’
• that simulate user activities
• and drive efficiencies
• by automating high volume,
repetitive tasks
• across multiple systems.
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.8
USING DATA AND TECHNOLOGY TOGETHER TO ACCELERATE
Get Insight Monitor & Control RPA
Identify opportunities
PROCESS MINING RPA
TRANSACTIONAL SYSTEM
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.9
INSIGHT IN THE REAL PROCESS
Receive Goods
Create PO
Book Invoice
Get Insight
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.10
IDENTIFY IMPROVEMENT OPPORTUNITIES
Receive Goods
Create PO
Book Invoice
Rework
Bypass
40% manually
50% manually
10% manually
Identify opportunities
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.11
ASSESS THE BEST SOLUTION
Receive Goods
Process improvement solutions
• Process standardization
• Training of (new) employees
• Invest in technology
• Business Process Redesign
• Insourcing/Outsourcing
• Automation (e.g. RPA)
• High volume• Repetitive tasks• Estimated savings
Create PO
Book Invoice
Bypass
Rework
40% manually
50% manually
10% manually
Identify opportunities
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.12
AUTOMATION ASSESSMENT Identify opportunities
Receive
Goods
Process
Flow
Company
Demo
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.13
INTELLIGENT AUTOMATION ANALYSIS TO MONITOR RPA AND OVERALL AUTOMATION Monitor RPA
Backend
Automation
Rate
34%
Robot
Rate
12%
Backend
Automation
Rate
40%
Robot
Rate
23%
46% 63%
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.14
INTELLIGENT AUTOMATION ANALYSIS TO MONITOR RPA AND OVERALL AUTOMATION Monitor RPA
Cost per
PO
Cycle
Time
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.15
Demo Celonis
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.16
RPA CREATES BENEFITS BUT ALSO BRINGS NEW RISKS
Benefits
• Improved process efficiency (cost,
speed, quality)
• More effective control environment
Risks
• Bot does the wrong thing
• Bot is wrongfully updated
• Bot changed by unauthorized staff
Control RPA
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.17
HOW TO MANAGE RPA RISKS? Control RPA
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.18
CONCLUSIONS
Process Mining benefits (IT) Risk Mgt, Internal Audit and the Business
Consider the best way to automate: “a Bot is not a hammer”
Process Mining can strengthen RPA and v.v.
RPA programs bring new risks and need Governance
Your job as an (IT) risk manager or auditor is changing
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not licensed or registered as a public accounting firm
and does not issue opinions on financial statements or offer attestation services. All registered trademarks are the property of their respective owners.19
TODAY’S PRESENTERS
Joris van de Veerdonk
Associate Director
Mobile +31.6.48.56.89.47
Marcel de Jongh
Associate Director
Mobile +31.6.523.529.08
Protiviti, Gustav Mahlerlaan 32, SOM 1 Building, 1082 MC Amsterdam, The Netherlands
Celonis, Sint Janssingel 92, 5211 DA 's-Hertogenbosch, The Netherlands
Johannes Muhr
Data Scientist
Mobile +49 15125229516
© 2019 Protiviti – Confidential. An Equal Opportunity Employer M/F/Disability/Veterans. Protiviti is not
licensed or registered as a public accounting firm and does not issue opinions on financial statements or
offer attestation services. All registered trademarks are the property of their respective owners.
