WebsitesProctor Interface (Test Management):
do not attempt to visit a bookmarked version of this site
Student Interface (Test Delivery): http://cla.cae.orgdo not
attempt to visit a bookmarked version of this site
Users Portal: http://usersportal.org
ITS Technical Support(800) 514-8494
Monday-Friday, 8AM-6PM EST: Press 3Outside of business hours:
Press 4 for immediate attention
Steps to Administer the CLAThe following list summarizes the
proctoring procedures that occur each day of testing.
1. Prior to testing...•Run the System Check to verify your
network capacity and ability to use the secure browser, available
http://cla-systemcheck.programworkshop.com and in the Help
section of the Proctor Interface
2. Before students arrive...•Make sure you have the phone number
for your institution’s computer services/help desk in case
technical issues surface. •On the day of testing, log in to the
Proctor Interface and set up the day’s session:
■ Go to http://admin-cla.cae.org ■ Log in using the authorized
username and password ■ Select Test Delivery ■ Enter a Session Name
and select the Test Administration ■ Click Create Session, which
will bring you to the Proctor Session page ■ Record the Test
•Write the session number on the classroom board•Note the
location of the closest restroom, but request that students use the
facilities prior to beginning the CLA•Place a few pieces of scrap
paper at each computer station (optional)•At each workstation, open
the Internet browser (recommended: Internet Explorer or Safari) to
disable the pop-up blocker
3. Administering the CLA to Students...•Take attendance and
place a sign on the outside of the classroom door noting that CLA
testing is in progress•When ready to begin the assessment, students
should either watch the Student Overview video or the Proctor
(found in this guide) must be read aloud to students•Direct
students to http://cla.cae.org •Assist students with downloading of
the secure browser•Provide students with the Test Session
Number•Use the Waiting for Approval table to approve students into
■ Verify the entire roster of students and click Approve All
Waiting; or ■ Approve students individually by clicking Approve
next to each name
•If students ask you questions during the exam, refer them to
the Help button on their screen
If any irregularities occur during the test session, never
create another student profile. If the irregularity seems to be
technical in nature, call ITS Technical Support at (800)-514-8494
or email [email protected] Contact your CLA Rep if you
encounter an irresolvable problem.
4. When students have completed the CLA...•Collect all scrap
paper before students leave•Email or call your CLA Rep to confirm
all testing at your institution is finished
Additional Notes•All institutions are only assigned to one
testing event. Contact your CLA Rep if you have any questions •All
CCLA students will need to take the Scholastic Level Exam (SLE)
after completing the CLA•If you have any questions, please feel
free to contact your CLA Rep. Our team phone number is (212)
On the Day of Testing
This section details the steps necessary to proceed with the CLA
on the scheduled date and time of a test session. Remember to
conduct the System Check prior to testing; this can be found in the
Help section of the Proctor Interface, and further information is
available in this document.
Checking MaterialsOn the day of testing, we suggest you bring
•Proctor Guide, and the following sections in particular: ■ CLA
•Pencils and scraps of paper (for students taking the SLE, if
We encourage you to distribute copies of the Proctor Guide to
all proctors for reference at each test session.
Creating a SessionEnter the Proctor Interface, then select Test
Delivery on the left, which will bring you to the screen shown
below. This page will show created sessions for the day, in the
format seen below, as well as past test sessions within the current
testing window. This information will clear at the end of each test
Creating a Session (continued)The three steps required to create
a new session are outlined below. As a reminder, sessions must be
created on the day of testing (not before) and will expire at 11:59
PM local time on the day of the session.
1. Enter a Session Name under Create a New Session. The name of
the session can be anything you wish. We recommend using unique
session names for each individual session; as an example, you may
name your session after the proctor, locations, and the time of
2. Select your CLA testing event from the Test Administration
drop-down menu. Standard four-year institutions and two-year
institutions will select the Fall [current year] CLA Test
Administration in the fall testing window and the Spring [current
year] CLA Test Administration in the spring testing window.
■ Proctors must use additional vigilance to ensure that only
students who need the SLE continue on to that portion of the test.
Administrators must provide a list of students who need the SLE to
be included in the representative sample. (Please see your MOA for
SLE costs at your institution.)
3. Click Create Session
Proctor Session Details (continued)The next screenshot
illustrates what the page will look like if there are students
waiting for proctor approval. You have two options to approve the
students into the CLA: you may click Approve next to each
individual student name, or you may click Approve All Waiting (top
right of Waiting for Approval table) to approve the students as a
To view a roster of the students who tested within the active
CLA testing window, select Test Administrations on the left-hand
menu and then click on the hyperlinked number of students tested
under the Students column. This will bring up the Students Tested
Page, illustrated in the next image.
Standardizing Testing: Proctor Script or Student Overview
VideoProctors have two options before students enter the Student
1. Read the Proctor Script below or2. Instruct students to watch
the Student Overview video before they download the secure
■ To do so, students must click the icon for the Student
Overview video on http://cla.cae.org ■ Then students should
download the secure browser and continue to log into the CWRA
Please read the script in the bordered boxes below to students
when you are ready to begin the CLA. It is important to adhere to
this script because it enables standardization of testing
environments within and across institutions.
SLE Proctor Script Addition*If your institution is using the SLE
read the following before continuing with the above Proctor
Script:The entire testing process will take up to 105 minutes.
It is vital that proctors do not comment on, or add in any way
to, the assessment. During the session, if the student has a
task-related question, say, “Do the best you can” or refer them to
the Help button on their computer screen.
Thank you for coming today to take the Collegiate Learning
Assessment. Your performance on this test will help (name of
college or university) assess how it contributes to your critical
thinking and writing skills. It is important that you put forth
your best effort on this assessment.
As a test-taker you will complete one of two tasks: a
Performance Task or an Analytic Writing Task. If you are issued a
Performance Task, you will be presented with a document library and
a series of questions. If you are presented with an Analytic
Writing Task, you will be issued two separate prompts. Because the
task types vary, the amount of time each of you will need to
complete your task will likely vary, as well. The entire testing
process will take up to 90 minutes.
For test security reasons, we ask that you do not discuss the
specific contents of the exam with other students.
Testing will occur through a secure Internet browser; you will
not be able to access websites or computer files while testing.
Please launch the CLA by going to http://cla.cae.org (or clicking
the CLA icon if one appears on your computer’s desktop).
When you are ready, please enter the following Test Session
Number: ______________, and fill out the requested information in
the student profile presented to you.
Please do not talk during the assessment. Raise your hand if you
have any questions or difficulty with your computer. If for some
reason you are unintentionally logged out of the assessment, please
notify me immediately.
After completing either the Performance Task or Analytic Writing
Task, you will complete a 3-minute tutorial followed by a 12-minute
academic ability test. In order for your CLA exam to be considered
valid, it is important that you complete the academic ability test
Next, students will enter their email addresses. Student score
notifications will be sent to the email addresses provided here
unless the institution indicates otherwise. In most cases, when
asked if they have a password, students should select No, I have
not registered. Students who have previously taken the CLA (in most
cases as freshman) hould select Yes I Have a Password and enter the
same email addresses and passwords they used when they first
Students will be asked to complete a Student Profile. Accurate
information in the profile is necessary to facilitate the
subsequent collection of CLA registrar data. If your institution is
using the Local Survey, students will be presented with all Local
Survey questions at the bottom of the profile screen. Response
choices are presented to the students in the form of a drop-down
menu.With Student Profile information entered, students should
click Submit at the bottom of their screens.
Student InterfaceStudent Login InstructionsThis section outlines
the CLA experience from the student perspective. To begin the
assessment, students’ computers must be open to the CLA Student
As a precaution, please:•Do not allow students to use a
bookmarked version of this website•Disable pop-up blockers on all
computers prior to testing
Secure Browser Students will take the CLA through a secure
browser, which prohibits access to any other programs. To download
the secure browser, students testing on a PC will click the
Download Button on the Student Interface. They will select Run to
access the CLA in secure browser mode. Mac users will click the
Download Button, prompting the browser to automatically begin
downloading to a default location (usually the desktop). If the
computer does not automatically unzip the file, double-click the
file to decompress the secure browser. At this point, Mac users may
double-click the icon on the desktop and begin the CLA.
Session NumberStudents will enter in the relevant Test Session
Number provided by the proctor and click Submit.
Student Login Instructions (continued)After completing the login
profile, students will then see the following screen. They will not
be able to begin the CLA until they receive proctor approval.
Proctor ApprovalAt this point, the proctor must approve students
for access to the CLA. As a reminder, this process takes place on
the Proctor Session Page which appears after you have created and
saved the relevant session, on the day of testing. This page
automatically refreshes every 30 seconds. You must approve each
student into the exam by either selecting Approve All Waiting or
you may approve students individually by clicking on Approve next
to their names.
Configuration RequirementsPlease remember to conduct the System
Check prior to your testing session(s). The System Check can be
accessed using the following URL:
http://cla-systemcheck.programworkshop.com. The System Check can
also be accessed via the Help section of the Proctor Interface.
This page includes a list of supported and recommended browsers,
connection speeds, and hardware.
*Mac Users, Please Note: The Copy and Paste option does not move
text between response boxes on a Mac. A student may copy and paste
within a response box, however the cache clears between questions
so no information can be copied into a separate response box.
Internet ConnectionWhile dial-up modems are supported, we
recommend a broadband connection (DSL, Cable, or T1) for best
Monitor SizeWe recommend a 17” monitor or larger.
ResolutionTests can be delivered at any resolution. Most are
designed for resolutions of 800x600 or better. We recommend at
least 1024x768 resolution.
Color DepthOn Windows, the highest resolution is 32-bit color.
97% of users have 16-bit color or greater. Although 8-bit color
resolution is supported, it may not present complex graphics
perfectly. We recommend a 16-bit color depth or greater.
Please contact your CLA Rep if you plan on using:•Thin
Clients•Virtual Machines•XBoxes•Cloud Environments•Remote
Desktops•Laptops•WiFi for test delivery•Tablets
PC *MacStudent Interface Internet Explorer 5.5 or higher Safari
1.3 or higher
Proctor Interface Internet Explorer 5.5 or higherSafari 3.0 or
higherFirefox 2.0 or higherChrome 3.0 or higher
Safari 1.3 or higherFirefox 2.0 or higherChrome 5.0 or
Common Testing Issues and Troubleshooting
Through feedback collected from institutions, we have compiled
three common testing issues and solutions.
Scenario 1: While testing in the Student Interface, a student
has clicked through the test, moving past the yellow warning screen
Warning! Time Remaining. This is the end of the task. You have
not used all the time allotted for completing this task. Once you
click ‘Next’ you will not be allowed to return to this task. If you
would like to review your responses, please use the ‘BACK’ button.
Click the ‘Next’ button only if you are finished with the task.
In this scenario, the student will appear as “complete” on the
Proctor Session Page.
Solution: If this occurs, the proctor should call ITS Tech
Support who can then grant the student access back into the CLA. If
the student has already left the computer lab, your institution has
48 hours for that student to receive access to the CLA again and
complete the assessment.
Scenario 2: A student’s computer fails during testing, causing
the student to be logged off of the Student Interface, or a power
outage occurs during testing.
Solution: If this happens during testing, your institution will
have one week for the student to log back in using the same
username and password. The student’s work and location in the exam
will be saved automatically (the system automatically saves student
answers every 30 seconds while testing). The remaining time will
resume when the student logs back in.
Communication ErrorsIf you are receiving communication errors,
restart with your local Internet connection. This doesn’t
necessarily mean that the connection is “down,” but it usually
means that the connection was running at a high level at that time
and it caused the connection to slow down to a point where it timed
This can happen because your Internet connection is shared with
other people around you, so the more people that are using the
Internet, the slower your connection will be. When your connection
slows down, it could cause your test link to disconnect. This is
probably what happened with your test connection, thus causing the
error message you received.
You should be able to click “OK” to continue testing when those
messages appear. If you continue to have issues, you should close
out of the test altogether and restart your computer. When the
computer powers up again, please log in and restart your test and
you will pick up where you left off.
If this continues to happen, please contact ITS Tech