Professional issues & strategies MSc Tunneling Module .Professional issues & strategies MSc Tunneling

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  • Professional issues & strategies

    MSc Tunneling Module

    Ross Dimmock

    MD Normet UK & Qatar

    2

  • Normet globally

    3

    39 locations in 26 countries

  • Qatar Doha: 130km running tunnels and 90 stations

    4

  • NORMET IN A NUTSHELL

    Demanding solutions for selected

    customer processes in

    underground mining and tunnelling

    Fulfil our customers needs by

    exceeding their expectations

    Over 50 years of experience in the

    industry

    Over 10 000 delivered machines

    Services throughout the entire

    lifecycle of our products

    Global operation with over 900

    business professionals

    Normet Groups 2013 turnover

    EUR >210 Mio

    5

  • What we do to support our partners

    Early involvement, from start

    to finish

    Provide a solution orientated

    offering with state of the art

    equipment and products

    Have the most competent

    people in the business

    Be reliable with all that we do

    We believe in active listening

    and we act on what we hear

    Competent people

    Reliable equipment and supply

    Performing product

    solutions

    Continual development

    of all offerings

  • Our flying engineers team Expert application engineers with 25 years experience in sprayed concrete and ground injection

    Our site representatives can develop solutions but also solve most problems on site. They can provide training for your teams

    Above all, this is a people to people business

  • Where we help reduce tunnel project and mine risks and

    costs with innovative solutions

    8

  • Tunnel sprayed concrete machines

    9

  • My journey from Geologist to MD UK and back in Qatar again after 26yrs

    A professional route . . . . Mostly!

    Certainly a lot of gathering of knowledge and great friendships so far!

    11

    My route so far . . . 1987 to 2014

    Qualified Geologist Engineer Engineer Technical Manager

    Technical Director

    Managing Director

    UK

    And now helping Qatar

  • Our UK organisation is based in Coventry

    We built the team from around 8 people in 2010 to 28 people today

    We built a production facility and laboratories

    We have grown in turnover from 1M p.a. in 2010 to 6M at end of 2014

    But we are motivated by the future

    Underground construction is a people to people business . . .

    And I am proud to have some of the best here in UK!

    12

    Some of the UK Normet team

  • What does being

    "Professional" mean to you?

    13

  • Marco Tizzi (Microsoft AX team) and Italian

    "Rossi, being professional is not about being boring and sad!"

    14

    What is being "Professional" ?

  • Andy Enzler (Swiss), VP Normet

    Europe, Middle East and Africa:

    "It's a state of mind Ross"

    15

    What is being "Professional" ?

  • Tom Melbye (Norwegian most of the

    time!), President of the Normet Group:

    "It's about being honest to yourself, your

    team and the people who you do work for

    And Tom is also an excellent listener and

    motivator!

    16

    What is being "Professional" ?

  • 17

    What is being "Professional" ?

    Dr Benoit Jones (A bit of French,

    and a bit of English), Your Leader!

    Surely Ross, it must be about

    improving the society we live in,

    and being accountable

  • A professional is a member of a profession.

    The term also describes the standards of education and training that

    prepare members of the profession with the particular knowledge and

    skills necessary to perform the role of that profession.

    In addition, most professionals are subject to strict codes of conduct

    enshrining rigorous ethical and moral obligations. Professional

    standards of practice and ethics for a particular field are typically agreed

    upon and maintained through widely recognized professional

    associations.

    Some definitions of "professional" limit this term to those professions

    that serve some important aspect of public interest and the general

    good of society.

    18

    Good old Wikipedia defines "Professional" as:

  • Being Profess-

    ional

    Qualified

    On time

    Integrity

    Staying at the cutting edge

    Healthy home-work

    balance

    Supportive team

    Walking the talk

    Ethical

    Hard to knock off balance

    Seeing things

    through

    Organised

    Has vision and

    strategy

    Available

    Coherent

    Able to let go

    Educator

    Managing conflicts

    19

    To be professional, from my experience, and our needs in

    Normet, requires a more holistic view

    10

    1

    18% Technical knowledge and

    accreditation

    58% Behavioural skills

    24% Communication skills

  • Ethics & Behaviour in Normet

    21

  • Leadership skills - Team behaviour 1

    22

    Purp

    ose

  • Leadership skills - Team behaviour 2

    23

    Purp

    ose

  • Leadership skills - Team behaviour 3

    24

    Purp

    ose

  • Leadership skills - Team behaviour 4

    25

    Purp

    ose

  • Leadership skills - Team behaviour 4

    26

    Purp

    ose

  • Leadership skills - Team behaviour 5

    27

    Purp

    ose

  • Vision through to daily action

    Vision

    Mission

    Values

    Strategy

    Strategic Measures &

    Initiatives

    Personal & Team

    Objectives

    What do we want to be

    Our roadmap what what we do

    What do we cherish and how do we act

    How we will do it

    Team communicating and

    setting action plans and KPIs

    What we need to do

    on a daily level

    Short

    er

    term

    L

    onger

    term

  • Normet Strategy - UK

    Competitive, full package of reliable underground construction solutions,

    leading to profitable organic growth

    Competitive, local supply of products for T&M, GE and R&M

    Local production plant producing key state-of-the-art

    reliable products

    Create AS-CS production and office facility in Coventry by 2nd quarter 2011

    Ensure products achieve client requirements testing and development

    Competitive equipment range

    Normet: Improve tunnelling equipment

    offering Promote mining equipment

    Develop and produce Oruga and Suprema SC package

    Promote Spraymec 8100

    Promote Normet equipment to Irish Mines

    Injection Pumps: Enhance equipment offering

    Marketing material and extend range of pumps

    Expert technical support and client confidence

    Achieve complete, competent team

    Hire GE Technical Manager Hire CS Project Manager (SE)

    Training and team development

    Establish Normet site support approach

    Site presence and customer demos/

    training/workshops/marketing material

    Training facility at new factory and organise events and marketing materials/events

    Strategic goal Customer needs Internal focus Key actions

  • Route to success Each step has a plan!

    Advocacy

    Repeat customer

    Trials & Award

    Excite the customer

    Creating awareness

    Strategic decision and approved business plan

    Spra

    yed c

    oncre

    te a

    nd Inje

    ction

    Spra

    y

    me

    mbra

    nes

    TB

    M

    D-B

    olt

  • Normet communication for successful projects

    31

    Project Start-Ups

    Face to face

    Set goals

    Set responsibilities

    Get commitment

    Video conferencing

    Quite a few in the early stages

    Cheaper than flying!

    Project updates and all attend

    Telephone

    Underrated in modern world!

    Use to check progress and problem solving with individuals

    Email

    Used too much

    Document transfer and written agreement on actions

  • I have been lucky to study mini-MBAs in

    INSEAD Business School in Paris

    I have had numerous week long

    residential courses on management

    I have had a leadership programme at

    Ashridge Business School

    But nothing compares to a few hours with

    Steve Head

    Best one day lecture on leadership I

    have ever been to . . . In my life!

    Simple truths, simple lasting messages

    Leaving you thinking Why didnt I ever

    think about this before?

    He is now my coach!

    32

    Steve Head made an impact on me!

  • 33

  • 34

  • Warning all teams! These guys can suck the lifeforce out of you!

    35

  • Rewards are good - Throw them some fish!

    36

  • Sometimes we think we know more than we do? (Highly modified from Kruger and Dunning, 1999)

    37

    Ability

    Score Perceived

    Actual

    ?

  • The need for continual professional development

    38

    Time

    Ability

    Consciously incompetent

    Consciously competent Unconsciously

    incompetent !

    And this why CPD is ever important!!

  • Knowledge with professionalism brings value

    39

    Self

    Team

    Company

    Industry

    Society

    Your knowledge

    Value impact