Professional issues & strategies

MSc Tunneling Module

Ross Dimmock

MD Normet UK & Qatar

2

Normet globally

3

39 locations in 26 countries

Qatar – Doha: 130km running tunnels and 90 stations

4

NORMET IN A NUTSHELL

Demanding solutions for selected

customer processes in

underground mining and tunnelling

Fulfil our customers’ needs by

exceeding their expectations

Over 50 years of experience in the

industry

Over 10 000 delivered machines

Services throughout the entire

lifecycle of our products

Global operation with over 900

business professionals

Normet Group‘s 2013 turnover

EUR >210 Mio

5

What we do to support our partners

Early involvement, “from start

to finish”

Provide a solution orientated

offering with state of the art

equipment and products

Have the most competent

people in the business

Be reliable with all that we do

We believe in “active listening”

and we act on what we hear

Competent people

Reliable equipment and supply

Performing product

solutions

Continual development

of all offerings

Our flying engineers team Expert application engineers with 25 years experience in sprayed concrete and ground injection

Our site representatives can develop solutions but also solve most problems on site. They can provide training for your teams

Above all, this is a people to people business

Where we help reduce tunnel project and mine risks and

costs with innovative solutions

8

Tunnel sprayed concrete machines

9

My journey from Geologist to MD UK and back in Qatar again after 26yrs

A professional route . . . . Mostly!

Certainly a lot of gathering of knowledge and great friendships so far!

11

My route so far . . . 1987 to 2014

Qualified Geologist Engineer Engineer Technical Manager

Technical Director

Managing Director

UK

And now helping Qatar

Our UK organisation is based in Coventry

We built the team from around 8 people in 2010 to 28 people today

We built a production facility and laboratories

We have grown in turnover from £1M p.a. in 2010 to £6M at end of 2014

But we are motivated by the future

Underground construction is a people to people business . . .

And I am proud to have some of the best here in UK!

12

Some of the UK Normet team

What does being

"Professional" mean to you?

13

Marco Tizzi (Microsoft AX team) and Italian

"Rossi, being professional is not about being boring and sad!"

14

What is being "Professional" ?

Andy Enzler (Swiss), VP Normet

Europe, Middle East and Africa:

"It's a state of mind Ross"

15

What is being "Professional" ?

Tom Melbye (Norwegian most of the

time!), President of the Normet Group:

"It's about being honest to yourself, your

team and the people who you do work for“

And Tom is also an excellent listener and

motivator!

16

What is being "Professional" ?

17

What is being "Professional" ?

Dr Benoit Jones (A bit of French,

and a bit of English), Your Leader!

“Surely Ross, it must be about

improving the society we live in,

and being accountable”

A professional is a member of a profession.

The term also describes the standards of education and training that

prepare members of the profession with the particular knowledge and

skills necessary to perform the role of that profession.

In addition, most professionals are subject to strict codes of conduct

enshrining rigorous ethical and moral obligations. Professional

standards of practice and ethics for a particular field are typically agreed

upon and maintained through widely recognized professional

associations.

Some definitions of "professional" limit this term to those professions

that serve some important aspect of public interest and the general

good of society.

18

Good old Wikipedia defines "Professional" as:

Being Profess-

ional

Qualified

On time

Integrity

Staying at the cutting edge

Healthy home-work

balance

Supportive team

Walking the talk

Ethical

Hard to knock off balance

Seeing things

through

Organised

Has vision and

strategy

Available

Coherent

Able to let go

Educator

Managing conflicts

19

To be professional, from my experience, and our needs in

Normet, requires a more holistic view

10

1

18% Technical knowledge and

accreditation

58% Behavioural skills

24% Communication skills

Ethics & Behaviour in Normet

21

Leadership skills - Team behaviour 1

22

Purp

ose

Leadership skills - Team behaviour 2

23

Purp

ose

Leadership skills - Team behaviour 3

24

Purp

ose

Leadership skills - Team behaviour 4

25

Purp

ose

Leadership skills - Team behaviour 4

26

Purp

ose

Leadership skills - Team behaviour 5

27

Purp

ose

Vision through to daily action

Vision

Mission

Values

Strategy

Strategic Measures &

Initiatives

Personal & Team

Objectives

What do we want to be

Our roadmap what what we do

What do we cherish and how do we act

How we will do it

Team communicating and

setting action plans and KPIs

What we need to do

on a daily level

Short

er

term

L

onger

term

Normet Strategy - UK

Competitive, full package of reliable underground construction solutions,

leading to profitable organic growth

Competitive, local supply of products for T&M, GE and R&M

Local production plant producing key state-of-the-art

reliable products

Create AS-CS production and office facility in Coventry by 2nd quarter 2011

Ensure products achieve client requirements – testing and development

Competitive equipment range

Normet: Improve tunnelling equipment

offering Promote mining equipment

Develop and produce “Oruga and Suprema” SC package

Promote Spraymec 8100

Promote Normet equipment to Irish Mines

Injection Pumps: Enhance equipment offering

Marketing material and extend range of pumps

Expert technical support and client confidence

Achieve complete, competent team

Hire GE Technical Manager Hire CS Project Manager (SE)

Training and team development

Establish Normet site support approach

Site presence and customer demos/

training/workshops/marketing material

Training facility at new factory and organise events and marketing materials/events

Strategic goal Customer needs Internal focus Key actions

Route to success – Each step has a plan!

Advocacy

Repeat customer

Trials & Award

Excite the customer

Creating awareness

Strategic decision and approved business plan

Spra

yed c

oncre

te a

nd Inje

ction

Spra

y

me

mbra

nes

TB

M

D-B

olt

Normet communication for successful projects

31

Project Start-Ups

•Face to face

•Set goals

•Set responsibilities

•Get commitment

Video conferencing

•Quite a few in the early stages

•Cheaper than flying!

•Project updates and all attend

Telephone

•Underrated in modern world!

•Use to check progress and problem solving with individuals

Email

•Used too much

•Document transfer and written agreement on actions

I have been lucky to study mini-MBAs in

INSEAD Business School in Paris

I have had numerous week long

residential courses on management

I have had a leadership programme at

Ashridge Business School

But nothing compares to a few hours with

Steve Head

Best one day lecture on leadership I

have ever been to . . . In my life!

Simple truths, simple lasting messages

Leaving you thinking “Why didn’t I ever

think about this before?”

He is now my coach!

32

Steve Head made an impact on me!

33

34

Warning all teams! These guys can suck the lifeforce out of you!

35

Rewards are good - Throw them some fish!

36

Sometimes we think we know more than we do? (Highly modified from Kruger and Dunning, 1999)

37

Ability

Score Perceived

Actual

?

The need for continual professional development

38

Time

Ability

Consciously incompetent

Consciously competent Unconsciously

incompetent !

And this why CPD is ever important!!

Knowledge with professionalism brings value

39

Self

Team

Company

Industry

Society

Your knowledge

Value impact

Usi

ng p

rofe

ssio

nal sk

ills

Vital otherwise high risk!

We find confidence is key success factor too

40

Confidence

Competence

Knowledge Passion

So my final thoughts to help you on your professional paths

41

Grow some antennae, use your eyes, ears and

mouth in the correct proportions!

People and team culture make the difference between

good and bad organisations

42

Avoid, re-educate or remove Mood Hoovers at all cost!

43

Find your passion . . . Nothing will stop you!

44

Visualising your future. This is powerful stuff!

45

Spend the same amount of time planning your next steps

as you do a holiday

46

These people are far away from professional.

Do not do this in the home or in the workplace!!

47

48

49