1

Kaua`i Community College2014 Annual Program Review for

‘Oihana ‘Imi Loa Center (Career Center)October 30, 2015

Program Description

The ‘Oihana ‘Imi Loa Center’s mission: “The ‘Oihana ‘Imi Loa Center, supports Kauai Community College’s Mission, by providing students with career exploration, workshops, and experiences that assist students in their preparation to make informed academic and/or career choices.” Five of the Center’s mission corroborates with three of Kauai Community College commitments to its mission:

The college is committed to “supporting students of all ages, cultures, and backgrounds to

achieve their educational goals.” *o The Center provides students with career information to assist them in appropriate

career choices. o The Center aid students in effectively participating in the job search process

including developing pre-employment documents (e.g. cover letter and resume); practicing for an interview; and composing thank you notes after interviews.

The college is committed to “create curricula and programs responsive to the community’s changing needs for career and work force development.”

o The Center develops partnerships with businesses to learn about employment opportunities, hiring procedures, and employment trends.

o The Center networks with faculty and staff to organize relevant workshops to assist students in their career development.

The college is committed to “fostering partnerships with schools, the University of Hawaii system, and local, state, national, and global communities.”

o The Center networks with the DOE, the University of Hawaii CC system & campuses, and local & state work force groups.

Since opening its’ doors on February 1, 2014 the Career Counselor continues to collaborate with Academic Advisors, Kipaipai Coordinator (FYE), Waialeale Project, faculty, staff, employers, community partners, and students. The Counselor has worked at promoting and networking the Center through community committees such as Kauai Planning & Action Alliance - Keiki to Career Kauai, Kauai Community Federal Credit Union Internship Committee, the Office of Continuing Education and Training Job Fairs, Department of Labor C3T, and Workwise Kauai.

Facilitation of the daily requirements of the Center, such as electronic approval of employers & students to access the online job search and approval of online job posting & internships, working one-on-one with students on career goals, facilitating campus workshops, and administering career assessments are part of the Career Counselor’s daily responsibilities with the positive change of having a ‘student worker’ who does job conversions from emailed job postings, answering walk-in questions, scheduling appointments, and provide needed coverage for the Center when the Counselor is out.

The Center has three Student Outcomes in its’ Annual Program Review.

2

Student Outcome 1: Students will be able to describe & analyze workshop(s) topic(s) positively through survey(s).

Student Outcome 2 : The Center will offer and collaborate with other campus Programs to present on-campus workshops enabling students to build on to their current knowledge of the world of work.

Student Outcome 3: Students will be able to access job postings/internships/and career assessments online.

Part I. Quantitative Indicators

The ‘Oihana ‘Imi Loa Center continues to support The Kipaipai Program (First Year Experience Program) and The Waialeale Programs with workshop facilitation, information forums, and promoting and networking the center through community committees such as Kauai Planning & Action Alliance - Keiki to Career Kauai, Kauai Community Federal Credit Union Internship Committee, and the Office of Continuing Education and Training Job Fairs.

The counselor continues its’ partnership with the Hospitality and Tourism (HOST), Business Technology Program (BUSN), and the Accounting Program. This year, the Center has added two Student Outcomes.

‘Oihana ‘Imi Loa Center Service Outcome 2: Students will be able to describe & analyze workshop(s) topic(s) positively through survey(s).

To achieve this service outcome, the Center worked closely with HOST Coordinators’ Speaker Series where students learned about the industry by connecting them with Kauai’s Hotel Industry and the world of work. Surveys were administered at the end of each speaker’s presentation. The speakers were invited into the classroom and students were surveyed on three questions (below). The Center only charted question #3, as it pertains to students being able to describe & analyze workshop topics positively through surveys.

1. The guest speaker’s presentation was interesting and relevant to concepts that we are learning in class.

2. The concepts presented were communicated clearly and were easy to understand.3. The guest speaker exhibited the Knowledge, Skills, and Attitudes that are important for career

success in the hospitality industry.

3

Liz Hoffman is the Front Office Manager for Kauai Beach Marriott. On September 2, 2014, all 18 (100%) students strongly agreed with question 3.

Sheri Nakashima is the Human Resource Manager for Kaua’i Beach Resort. On September 9, 2014 all 19 (100%) students strongly agreed with question 3.

Shelbi Joy is the Concierge Manager for Expedia at the Hyatt Kauai Beach Resort. On September 25 th of the 16 students 14 (87.5%) strongly agreed and 2 (12.5%) agreed with question 3.

Chuck Brady is the Director of Human Services at Kauai Marriott Resort. On September 30, 2014, there were 15 students in attendance of which 14 (93.4%) strongly agreed and 1 (6.6%) agreed with question 3.

4

Jason Aguano is the Restaurant Manager for the Kauai Marriott Beach Resort. On October 9, 2014 of the 13 students, 11 (84.6%) students strongly agreed and 2 (15.4%) agreed with question 3.

Rita Norman is the Senior Sales Manager for the Grand Hyatt Resort and Spa. On November 29, 2014 of the 12 students, 11 (91.7%) students strongly agreed and 1 (8.3%) agreed with question 3.

Danny Aki is the Human Resource Director at the Koa Kea Hotel. On January 29, 2015, of the 11 students in attendance, 7 (63.6%) strongly agreed and 4 (36.4%) agreed with question 3.

Tara Smith is the Property Operations Manager for the Sheraton Resort and Spa. On January 29, 2015, all of the 11 (100%) students in attendance strongly agreed with question 3.

5

Marc Bennor is the Director of Operations at the Westin Princeville Ocean Resort Villas. On February 10, 2015, of the 12 students, 10 (83.3%) students strongly agreed and 2 (16.7%) agreed with question 3.

Sam Liu is the General Manager for Up to Date Cleaners and on February 19, 2014 of the 6 students in attendance, 3 (50%) strongly agreed and 3 (50%) agreed with question 3.

Jason Aguano is the Restaurant Manager for the Kauai Marriott Beach Resort. On February 24, 2015, of the 11 students in attendance, 9 (81.8%) strongly agreed and 2 (18.2%) agreed with question 3.

George Costa is the Director for the Office of Economic Development with the County of Kauai. On February 24, 2015, all of the 7 (100%) students in attendance strongly agreed with question 3.

6

Donna King is the Executive Housekeeper for the Kiahuna Plantation Resort. On February 26, 2015, 8 (88.9%) of students (9) strongly agreed and 1 (11.1%) agreed with question 3.

Darlene Yamase is the Director of Talent at The Club at Kukui’ula. On April 14, 2015 all 9 (100%) students in attendance strongly agreed with question 3.

Bernice Bedolla is the Assistant Director of Housekeeping at The St. Regis. On April 24, 2015, of the 5 students 4 (80%) strongly agreed and 1 (20%) agreed with question 3.

Nani, Penny, Bobbie, and Lily are from the Wyndham Vacation Ownership Marketing Team. On April 21, 2015, of the 7 students in attendance, 5 (71.4%) strongly agreed and 2 (28.6%) agreed with question 3.

7

The above surveys captured 181 student responses to question three in 16 presentations which asked if the guest speaker exhibited the Knowledge, Skills, and Attitudes that are important for career success in the hospitality industry while orienting them to the world of work. As you can see from the data below the average for the 16 presentations combined was 88.4% of students strongly agreeing that the speakers fulfilled this learning outcome. Also, 11.6% agreed and 0% disagreed.

In June 2014, the Career Counselor did cold calling to assist the Business Technology program in marketing its’ two new Certificates, the Medical Office Receptionist and the Virtual Office Assistant Program which started Fall 2014 semester. Although, the Career Counselor attempted 158 cold calls to medical related facilities and reached approximately 145 employers, only approximately 2 students entered the new program according to the Program Coordinator. Due to the Medical Office Receptionist & Virtual Office Assistant Programs both low enrolled, the Career Counselor changed course and worked with the ACC Program Coordinator to also embed tutors into the ACC courses as follows: Principles of Accounting 1 (ACC 124), Principles of Accounting II (ACC 125), Principles of Accounting III (ACC 126), Practical Accounting Applications (ACC 128), and Spreadsheets in Accounting (ACC 155). Some of these courses are pre-requisites for the following courses, so it’s essential that students get the foundation and having embedded tutors were helpful.

The Center hired and approved timesheets for tutors who were embedded in the HOST and ACCT Program for the Fall & Spring semesters. Also, the Center worked with the ACCT Program for the Summer Coop course, checking that students qualified, facilitating the forms needed for 11 summer coops students, and provided a stipend to defray the summer tuition difference as industry had noted that summer coops would be beneficial to not just the student but to the industry as well.

In the last APRU the Career Counselor noted writing for a second Carl D. Perkins grant (left over money), the proposal strategy was called “Career inTurn-Ship,” requesting assistance with the compilation of an internship procedure manual along with the recruitment of Native Hawaiian students into internships. Unfortunately, this grant was not awarded due to unavailable funds system-wide.

Nonetheless, the Center moved forward with internships and networked with Kauai Community Federal Credit Union (KCFCU) the Summer of 2015 to start brainstorming on a process to work together. The Counselor reached out to the HOST, ACCT, & BUSN Program Coordinators, but

8

being summer, only ACCT was able to participate. At the moment, KCFCU is in the process of building the Internship job description integrating ACCT’s Program SLO’s (below).

KCFCU requested a Letter of Support from the Career Center for her report to her CEO describing how KCFCU partnership with the College in an internship program would benefit Kauai CC, KCFCU, and the community. The Center constructed the Letter which included the Chancellors’ remarks (below).

The ‘Oihana ‘Imi Loa Center support The First Year Experience Program with workshop facilitation and information forums. The Center’s last APRU noted there was a 93.9% student satisfaction rate for workshops given for our First Year Experience Programs. This past year, the Center offered four such workshops as seen Chart 1 to Chart 4 on pages 9 and10, for the FYE Program, whom also administered a 5 question survey (Question 1: Based on the title & description of this workshop, the workshop covered the topic as I expected. Question 2: The presentation was clear and easy to understand. Question 3: The presenter used effective

9

examples to demonstrate the material. Question 4: The presenter answered questions in a way that helped me better understand the material. Question 5: Comments)

Chart 1 shows an 87.5% satisfaction rate.

Chart 2 shows a 100% satisfaction rate.

Chart 3 shows a 77.95% satisfaction rate.

Comments: (2) Sandra was very nice & helpful.

I enjoyed the pig drawing assessment.

Comments: (2) Thank You for your time.

This workshop is a fresh reminder of what I need to keep in mind for job applying.

Comments: (17) What I learned on this workshop is to

review carefully and use your time wisely. Thanks for the snacks and for helping us

understand what career we should all look for within ourselves.

Very fun. Yes it was very useful. Got the exact same

letter just the last 2 mixed up but overall it was good.

Have a nice day. This workshop helped me figure out my

career more clearly. The workshop really helped me be sure of

myself and what career I would like to pursue in the future.

Awesome workshop :)

10

Chart 4 shows a 100% satisfaction rate.

This academic year (2014-2015), the Center’s combined satisfaction rate of 91.36% from all 28 students shows a slight decline of -2.54% from the previous year.

In Spring 2015, the Center offered 9 workshops of which two were attended, sparsely. Although the workshops were sparsely attended, the feedback was 100% positive as seen below.

In April 2015, the ‘Oihana ‘Imi Loa Center resurrected and co-hosted the campus’s Job Fair with our Office of Continuing Education and Training and WorkWise. Approximately 400 attendees visited with 44 employers, all converging on our One Stop Center as seen in the picture below.

Comments (7) about what I've learned today: about myself. Very Helpful. that I am motivated by intimacy more about myself & the type of people I

can get along with & can't really. what my core color is and that is white,

now I know the basis of my personality. That the center has so many other

resources that I should go take advantage of.

My primary motivation That I'm a quiet person and hold in

emotions. I really enjoyed this presentation!!:) Had tons of fun! I'll be by to see you! Workshop was enjoyable.

11

The Center focused on securing the site; writing a Foundation Grant to provide refreshments for the the 44 employers. Also, securing an Employer ‘break-room;’ design, create, and order road-side banners to market the event to the community; secure the proper Sign Permit Application to post Banners on the campus roadside from the County of Kauai; create marketing flyers for business & community posting; design, facilitate, and compile attendees and employers surveys; assist setting up and breaking down the venue; and participation in the debriefing process.

Of the approximately 400 attendees the Center collected 187 or 46.75% of the Attendee Survey, a percentage the group felt was very adequate. As seen below in Chart 5, 40.1% of the largest percentage of attendees had a high school or GED, 11.8% had some high school, and 5.9% had less then a high school education (total of 57.8%), which research has shown in Chart 6 from the Bureau of Labor and Statistics supports our data as the group more likely to be unemployed in an economic downturn.

Chart 5 Chart 6

We felt confident that the job fair had addressed the needs of our community by not just addressing the largest number of attendees who historically show they are more likely to be unemployed, but by the amount of job offerings by employers certainly assisted these attendees to their job search effors as seen in Chart 7, which asked attendees about the amount of job openings they heard about at the job fair.

12

Chart 7

The data below were taken from the Attendees survey and they were asked to choose as many as applied to them. As seen, 50% were unemployed, again affirming we were addressing the community needs. We thought it was interesting that 41.7% were already employed and seeking new or additional work, a necessity for survival for some living on Kauai.

Employed 80 41.7% Unemployed 96 50% Seeking Additional Work 63 32.8% Kauai Community College Student 30 15.6% Kauai Community College Staff 3 1.6% Criminal History 6 3.1% Native Hawaiian Ancestry 38 19.8% Veteran 10 5.2% Other 8 4.2%

When asked what kinds of position were of interst to them, the attendees chose the following:Entry Level 81 42.2%Clerical 60 31.3% Accounting 24 12.5% Computer Technology 23 12% Trade 24 12.5% Professional 40 20.8% Managerial 39 20.3% Sustainability 22 11.5% Teaching (Pre-School to K-12) 23 12% Other 11 5.7%

13

Chart 8

In the survey of employers, seven questions were to the employer ( Question 1: It was easy to register for the event. Question 2: The location and Parking were adequate. Question 3: The hours and length of the fair were adequate. Question 4: The facility and space provided was set up as expected. Question 5: Job seeker participation was what you expected . Question 6: Did you find any potential job prospects? Question 7: Change of filling positions?).

Chart 8 has been broken down to address employers’ areas of concern. The first area of concern for Employers was Question 4, addressing the facility and space of the One Stop Center. Chart 9 notes that 25.5% or one-fourth of the employers felt that the space and facility was not as expected.

Chart 9 Chart 10

In Chart 7 (above), attendees were very satisfied with the amount of job openings that were available. Yet, Chart 10 shows when employers were inquired about finding perspective “employees” (question 6) 3.1% (one employer) strongly disagreed and 25% were neutral.

14

‘Oihana ‘Imi Loa Center Service Outcome 3: Students will be able to access job postings, internships, and career assessments online.

In September 2014, the ‘Oihana ‘Imi Loa Center worked on setting up its’ center email address to be able to have students, faculty, staff and the community questions and correspondents in one central area, and this academic year, 39 emails ranging from job postings to student inquiries have been posted. The Career Counselor is trying to get away from using her personal UH-email, but employers, students, staff, faculty, etc., use what is ‘natural’ for them. As the Center grows, we foresee this email account (kucc5627@hawaii.edu) to be utilized more frequently.

In October 2014, the UHCC-Career Centers unanimously agreed to a meeting with Scott Murakami and his team on November 21, 2014, to discuss the Trade Adjustment Grant (C3T) and the collaborative role the Career Centers could play. One of the central initiatives for the C3T grant for the coming year was focusing on job placement data of students who had gone through the C3T programs. CSO (Career Services Online) the UHCC-System Software was the tool they hoped to use in accomplishing this initiative.

For this initiative the UHCC Career Centers partnered with Jarrett Yip, Program Specialist at Honolulu Community College to provide an overview of C3T Hawaii goals, then collaborated on how to develop the plan to support Career Services Online (CSO – software) while also providing C3T Hawaii with the data needed to complete their report on job placement. This project was implemented on November 21, 2014 and completed September 18, 2015.

The CSO software for Kauai Community College was implemented in April 2014 and we were one of the last campuses to do so. Below is the summary of Kauai’s data for Employers and Students usage of Job Center Online (JCO), which runs on the CSO software. The Center started at zero student accounts and through classroom visits and outreach efforts have registered 131 students whom activated their JCO profile. and through successful outreach efforts gained 311 active contacts and 181 active employers for Kauai’s students.

Kaua'i Community College: Employers registered on Job Center Online from 2/1/14 to 7/30/15

 ActiveTotal Active Employers: 181

Total Active Contacts: 311

 InactiveTotal Inactive Employers: 21

Total Inactive Contacts: 36

 ActivityLogins: 1203

Referrals: 169

Kaua'i Community College: Students registered on Job Center Online from 2/1/14 to 7/30/15

 ActiveTotal Active Students: 130

Active Breakdown: Student Status StudentsAlumni 2Co-op/Intern 1

Full-time (12 credits or more) 73

Non-credit Student 1

Part-time (11 credits or less) 54

15

TEST 1

 InactiveTotal Inactive Students: 0

Inactive Breakdown: Student Status StudentsNo records to display.

 ActivityLogins: 248

Referrals: 11Placements: 0Work-study: 0

Next, on December 18-19, 2014, the Career Counselor participated at Kauai High School’s Building Bridges: College & Career Speakers Bureau to enlighten sophomores about post-secondary college and career experience in a small group setting. Within each class period, students rotated around approximately seven tables of six students for 15 minutes, where the Career Counselor was able to speak to them about her career as a ‘career counselor.’ These students were given relevant information showing the knowledge, skills, abilities, personality, technological education needed as a counselor, the job outlook, and had their questions answered. The Career Counselor addressed at this event approximately 126 students in this outreach effort.

On January 15, 2015 the ‘Oihana ‘Imi Loa Center held an Open House to invite students, faculty, community, and staff members to visit the Center and its’ resources after being equipped and fully ready for services. The Center saw approximately 15 students, 35 faculty & staff members, and 5 community employers, data taken from our sign in sheet.

‘Oihana ‘Imi Loa Center Open HouseStudents Faculty /Staff Community

15 35 5

The Center collects data on its’ utilization of resources by surveying each student after their appointments with the Career Counselor or the Student Worker. This was put in place at the start of November 2014. Below are the outcomes for each month of the academic year 2014-2015.

16

Chart 11 Chart 12

Chart 11, above, show the 2014-20105 numbers of students who utilized the Center by months and Chart 12 similarly compares the number of students since its opening in February 2014. Both of these charts depicts an increase in the centers usage by students and represents adherence to the centers missions.

Chart 13 & 14 (below) shows the services the center provided which aligns to its’ missions such as the following: Career Counseling & Advising, On and Off Campus Employment, Resume & Cover Letter assistance, use of the Career Library, Internships, Interviewing Skills, computer usage and Employer visits.

Chart 13

17

Chart 14

Chart 15

The Center also collect its’ own ‘Student Satisfaction Survey’ data by using an intake form which included a survey before a student left the Center. Questions were about the services the student utilized and whether the student felt these services were met. Chart 16 below shows the data from November 2014 when the surveys were implemented.

Chart 15 shows all jobs converted into a one page posting by the Center that were “not” posted on Job Center Online, but posted on the job boards on campus at the Learning Resource Center and the outside the Centers doors. The number of jobs that were posted amounted to approximately 491.

18

Chart 16

‘Oihana ‘Imi Loa Center Service Outcome 1: Students will be able to complete assessments, conduct research, and identify an educational/career plan to attain their career goal(s).

The Center collects data to see which college major would perhaps be the most ‘undecided’ as to a career to assist the center’s mission of “providing students with career information to assist them in appropriate career choices.” In Chart 16 (above), the Liberal Arts students (38.5%) were the largest major followed by Hawaiian Studies (24.4%), Hospitality (4.8%), and a mixture of other majors and alumni (32.3%) who utilized the Centers resources in 2014-15. The chart notes liberal arts students being the largest population utilizing the Career Exploration process which according to the Harvard Business Review Career Planning article “How Liberal Arts Colleges Can Stop Fueling the “Skills Gap” by David DeLong, February 4, 2014 stated: “… four things higher education leaders and students must do differently to make liberal arts education economically sustainable …” The fourth thing was, “Increase student engagement with personal and career development activities.”, where he notes that they need to ‘engage in the activities needed to effectively launch their career and sufficient time to master the skills needed for success, such as extensive networking, in-depth industry research, resume writing and interviewing.’ These are skills the ‘Oihana ‘Imi Loa Center works on with our Liberal Arts students as seen in Chart 17 below.

19

Chart 17

Chart 18 below shows 100% remarked that the services the Center provided met their goal according to the Student Satisfaction Survey.

Chart 18 (Note: chart 18 shows 2 (red & blue) yes’s – this is a data gathering glitch as all students checked yes.)

Chart 19.1 and 19.2 below shows the outcome of 113 students on Question 2 of the Student Satisfaction Survey for 11-2014 to 07-2015 which asked: “I was able to: …achieve my goal, …get a clearer picture of a career path that fits who I am, …learn about myself through assessments, …apply online for work, …the receptionist was polite and professional, and …the counselor listened and understood my goal(s).” There is a small amount of Academic Advising that happens as the Counselor does not want to bounce students around, especially First Year Experience students, thus the center works with them and will refer to the academic advisers when needed.

20

Chart 19.1 (Student Worker) Chart 19.2 (Career Counselor)

11-2014 to 07-2015 Question 2: I feel that I was able to…

Chart 19.1 shows 49.6% of the students felt that the student worker greeted, communicated, and assisted them politely and professionally and 40.3% of the students who came into the center felt they achieved their goal in either applying for work online or using the Career Library. Chart 19.2 depicts students who came into the center and how the Career Counselor worked with them. 20.1% came in seeking career exploration (Chart 17 on page 18 shows ‘career exploration’ as the largest student interest), 16.4% of them felt that they had a clearer career path, 22.4% of them felt they were listened to and heard by the Career Counselor, and 38.8% of them said they achieved their goals with the Counselor.

Part II. Analysis of the Program

The National Association of College and Employers (NACE) Professional Standards for College and University Career Services FY 2012-13 published broad professional standards for college and university Career Services to be interpreted according to the circumstances of each individual institution. It noted that Career Services advance the mission of the institution, which the ‘Oihana ‘Imi Loa Center does. It noted: “Career services, regardless of model (centralized or decentralized, or hybrid), must consider the needs of all students when designing the programs and delivering services.” The standards addressed what Career Advising/Counseling services should look like. The following are some of their suggestions: “• encourage students to take advantage of career services as early as possible in their

academic programs.• provide career advising/counseling through scheduled appointments and drop-ins with individuals, online/distance resources, group programs, career planning courses, outreach opportunities, special events, information technology, and/or any other available resources. • refer students to other counseling and resource agencies if assistance is needed beyond the scope of career advising/counseling. • help students explore careers through part-time employment and experiential learning programs. • maintain appropriate records for future work with the students. • assist students to assess their skills, values, and interests and understand how these relate to academic and co-curricular options and career opportunities. • help students develop and apply job-search competencies and decision-making skills.

21

• educate students about fraudulent employment practices.

Career services must help students and other designated clients make career choices based on accurate self-knowledge and information about the world of work. Career services should recognize that career decision making is inextricably linked to additional psycho-social, personal, developmental, and cultural issues and beliefs. Career services should help students obtain, evaluate, and apply occupational, educational, and employment information. Career services should help students establish short-term and long-term career goals. Career services should help students explore career options through internships, shadowing experiences, summer and part-time jobs, cooperative education, volunteerism, service learning, and/or other career related activities. In alignment with the NACE Diversity & Inclusion Statement, career services should assist students with career issues relevant to the individual.”

In the analysis of the ‘Oihana ‘Imi Loa Centers’ Program, the center defines success as assisting students in reaching their ‘presented’ goal(s). Since the center focuses on multidimensional aspects of the world of work, the center measure its Student Outcome success according to each specific goal(s) that a student presents.

Although the HOST program had 5 students who were interested in the Summer Coop, the Center noted that one student did not qualify for financial need (FAFSA qualified), one of the HOST site could not accommodate the student, and one student did not complete the HOST courses and could not move on to Co-op. This left two students whom decided to wait to do their coop. This left the summer Co-op without any students, at which point the Career Counselor open it up to all 11 ACCT Co-op students. Of these eleven students: seven qualified to be under the grant guidelines, one student’s tuition was paid through a third party, and 3 did not qualify for ‘need’ under the FAFSA. UH-WH1 & Student Fellowship/Traineeship/Stipend Initial Payment Request forms were initiated by the Center for all seven qualified students whose average GPA was a 3.28 for the Summer Co-op.

In the outreach efforts of June 2014 to assist the Business Technology program in marketing its’ two new Certificates, the Medical Office Receptionist and the Virtual Office Assistant Program, it seems that a 1.4% success (2 students out of 145 cold calls) is not feasible use of time and effort for the Career Counselor. After discussion with the Program Coordinator, it was thought that marketing to “small independent” contractors may be where our efforts should be for the Virtual Office Assistant.

Due to the Medical Office Receptionist & Virtual Office Assistant Programs not having student interest, the Career Counselor changed course and worked with the ACC Program Coordinator to embed tutors into the following ACC courses: Principles of Accounting 1 (ACC 124), Principles of Accounting II (ACC 125), Principles of Accounting III (ACC 126), Practical Accounting Applications (ACC 128), and Spreadsheets in Accounting (ACC 155). Some of these courses are pre-requisites for the following courses, so it’s essential that students get the foundation and having embedded tutors were helpful.

The ACC Coordinator had the tutors track students who utilized this service, thus we were able to get data using the students grades in ACC 124. The chart below shows 7 students who consistently utilized the tutors. In debriefing, the instructor commented: “These students were struggling and if not for the embedded tutor, they would have failed the class.” We see this as a

22

successful outcome for seven students, even for the student who received the grade of “D” who perhaps would have had an F.

There were three students, not counted in the seven above, who were in other ACC courses who utilized the embedded tutors and whom passed ACC 128 with a B, ACC 125 with a B, and ACC 126 with a C.

In Spring 2015, the Center offered 9 workshops of which two were attended, sparsely. The Counselor spoke with her UHCC-System counterparts on this issue. It was suggested through others experiences, to offer workshops through another course as stand-alone workshops were hard to fill. Another suggestion was to send students “reminders” the week of the workshop. The Center will look at cutting back the amount of workshops it offers in the Fall 15 semester, but to market it to faculty and through mass email before the workshop takes place.

The Job Fair addressed the Employers concerns at its’ debriefing. The major concern for employers was question 2: “The facility and space provided was set up as expected.” Most employers felt it was too crowded and would have wanted more space. In our debriefing meeting the following were options to consider: 1) Change to a larger venue – this would entail ‘cost’ of renting space, chairs, and tables. 2) Have the job fair on the outside lawn area of campus – this would entail ‘cost’ of renting tents to shelter the employers and attendees from inclement weather, chairs, and tables. 3) Keep it as it is (this was the groups consensus as we do not charge employers for space).

The ‘Oihana ‘Imi Loa Center’s Open House event was successful in exposing the campus and students to a new resource for the undecided student, and in meeting the college’s mission of commitment to create curricula and programs responsive to the community’s changing needs for career and workforce development, and the Center’s mission to provide students with career information to assist them in appropriate career choices, and also assisting in the job search process, including pre-employment documents.

Workshops offered by the Center for the First Year Experience (FYE) Program shows student satisfaction at 91.37%, slightly down from the year before. 100% of students who attend the ‘Oihana ‘Imi Loa Center workshops responded positively to the outcome survey. And 100% of students who utilized services at the Center also responded as meeting their goals. This data meets the benchmark set of 70%.

23

Since the Center has been open, the number of students who have set up online accounts on the UHCC System Job Service up to September 30, 2014 was approximately 9 and has grown to 131 an increase of approximately 1344.4% up to July 30, 2015. The Student Outcome benchmark for this action plan was to attain a 25% increase, which we have surpassed.

The number of employers that have posted employment opportunities on the UHCC System Job Services software has growing from 43 postings of on-island and statewide jobs to 181, a 322% increase up to July 30, 2015.

The Center services employers who are more comfortable in the “old fashion posting” of sending jobs via email, fax, or handout. Thus far, the Center has received and converted for posting 491 job posting, a 400% increase from October 2014.These job conversions and posting is done by the part-time student worker.

In the CCSSE analysis of the ‘mean summary of all students’ showing a rating of 2 as sometimes/somewhat, it seems that for Kauai Community College students a rating of 2+ as “sometimes/somewhat” utilizing the Career Counseling services shows that the Center needs to work on marketing and making itself visible to the students and it could also be subjective data by students who never used the services.

In September 3, 2015, the Community College Survey of Student Engagement or the CCSSE was released. Although 70 students is a small sampling that may/may not measure students who

Community College Survey of Student Engagement (CCSSE)

Survey Year

2010 2012 2014

34 Support for Learners Benchmark (Percentile) 40 90 70

Means Summary All Students ( 1 = Not at all/Rarely, 2 = Sometimes/Somewhat, 3 = Often/Very )35 Academic Advising        Frequency 1.79 1.95 1.90  Satisfaction 2.26 2.33 2.39  Importance 2.59 2.67 2.72

36 Career Counseling        Frequency 1.54 1.64 1.57  Satisfaction 2.13 2.19 2.27  Importance 2.42 2.42 2.49

37 Job Placement Assistance        Frequency 1.18 1.21 1.29  Satisfaction 1.85 1.89 1.92  Importance 2.15 2.09 2.24

38 Financial Aid Advising        Frequency 1.69 1.88 1.87  Satisfaction 2.22 2.36 2.40  Importance 2.49 2.58 2.60

39 Student Organizations        Frequency 1.36 1.40 1.45  Satisfaction 2.03 2.12 2.24  Importance 1.97 2.07 2.13

40 Transfer Credit Assistance        Frequency 1.47 1.44 1.41  Satisfaction 2.05 2.10 1.96  Importance 2.30 2.30 2.37

41 Services for People With Disabilities        Frequency 1.27 1.24 1.24  Satisfaction 2.12 2.12 2.21  Importance 2.22 2.14 2.33

24

utilized the Career Center, there were two questions related to the ‘Oihana ‘Imi Loa Center, Question 36 & 37.

In the UH Kauai Community College Student Satisfaction Inventory of January 2014 released by Noel-Levitz, there were three questions that related to career services and counseling comparing the 2014 data to the 2010 data. It rated these questions on how ‘important’ it was to students, and how ‘satisfied’ they were with the service. Although the data in 2014 went up positively in some areas, or stayed the same in others, these numbers played a role in decreasing the ‘performance gaps’ in all three questions. Similarly, the Community College Survey of Student Engagement (CCSSE) of 2014 showed data rising in the ‘satisfaction’ area. The Center plans to keep working on keeping both these survey data going in the positive direction.

Question 36 (highlighted in yellow): Career Counseling – shows in 2010 the ‘satisfaction’ rate as 2.13%, which inched up in 2012 to 2.19% (.06% increase), and in 2014 when a Career Counselor was in place the satisfaction rate went up to 2.27% a .08% increase from 2012.

In question 37 (highlighted in green): Job Placement Assistance of the CCSSEE analysis the ‘mean summary of all students’ shows a rating of 1 as: not at all/rarely. It seems Kauai Community College historic data shows in 2010 the ‘satisfaction’ rate was 1.85%, which inched up in 2012 to 1.89% (.04% increase), and in 2014 when a Career Counselor was in place the satisfaction rate raised up again to 1.92% a .03% increase from 2012. Since the Center is new, looking at the 2014 data which shows a slight increase towards 2, the Center needs to work on marketing and making itself visible to the students and it could also be subjective data by students who never used the services.

University of Hawaii Kauai Community College Student Satisfaction Inventory

- SSI Year to Year - 01/2014 Copyright 2014, Noel-Levitz, Inc.

Scale Importance 2014

Importance 2010

Satisfaction/SD 2014

Satisfaction/SD 2010

Performance Gap 2014

Performance Gap 2010

30. The career services office provides students with the help they need to get a job.

6.45 6.16 5.70/1.24 4.78/1.74 0.75 1.38

47. There are adequate services to help me decide upon a career.

6.49 6.49 5.76/1.26 5.11/1.69 0.73 1.25

48. Counseling staff care about students as individuals.

6.57 6.57 6.08/1.21 5.49/1.55 0.49 1.05

In the UH-Kauai Community College Student Satisfaction Inventory administered through Noel-Levitz in 2014, the outcomes released on Item 4 (Student-Faculty Interaction) of the CCSSE asked students, “In your experiences at this college during the current school year, about how often have you done each of the following? 4m: Talked about career plans with an instructor or advisor [STUFAC].” Students responded as follows: Never 20.6% (22.8%), Sometimes 98% (43.4%), Often 22.0% (22.1%), and Very often 9.5% (11.7%). The percentages that are shown in parentheses’ are the comparisons of similar small colleges to Kauai Community College. Kauai Community College did better in faculty discussing with students their career choices. Although

25

when compared with other colleges as to “very often” Kauai Community College was 2.2% lower.

Item 13.1 on the CCSSE asked; “How often do you use the following services at this college? 13.1b: Career counseling [SUPPORT].” The results are seen below and compared to the last 2012 CCSSE Survey.

Community College Survey of Student Engagement (CCSSE)

Survey Year

Means Summary All Students (1 = Not at all/Rarely, 2 = Sometimes/Somewhat, 3 = Often/Very36 Career Counseling 2014 2012

Frequency 1.57 1.64Satisfaction 2.27 2.19Importance 2.49 2.42

The CCSSE survey above shows that in the 2014 academic years, fewer students sought out the Career Center then did in 2012, a decrease of .07%, which could be contributed to the Center doing outreach on campus and not waiting for students to visit the center. Nonetheless, the “satisfaction” rate increased by .08, showing although the frequency of career counseling went down, students who did use this service were increasingly satisfied and since more career counseling was being done, students rated the “importance” of Career Counseling higher in 2014 (.07% increase).

Part III. Action Plan

Action Plan(s)

Due to not meeting its’ Benchmark for the Noel-Levitz Student Satisfaction Inventory the Center will keep implementing Student Outcome 1. For Student Outcome 2 & 3, the Center would like to keep building on these two Outcomes for the 2015-2016 year:

2014-2015 ‘Oihana ‘Imi Loa Center Student Outcome Action PlanProgram Goal

Action Item Resources Needed

Person(s) Responsible

Timeline

Indicator of Improvement

SO impacted

Status

Career Center Goal 1: Access 1.1 Goal 4: Personal Development 4.2

1. Provide students with career information to assist them in making appropriate career choices.

2. Aid students in effectively participating in the job search process.

Part-Time Student Worker

Career Counselor

Ongoing Benchmark for success will be a .5% increase on numbers 30 & 47 of the Student Satisfaction Inventory, and a .3% increase on 13.1b or 36 of the CCSSE.

Student Outcome 1: Student is able to complete assessments; conduct research; and identify an educational/career plan to attain their goal(s).

Benchmark Completed for CCSSE.

Will keep working on Noel Levitz Benchmark.

Career Center Goal 1: Access 1.1Goal 2:Learning

1. Work with faculty and staff in assisting student’s workforce development

Part-Time Student Worker

Career Counselor

Ongoing Benchmark for success is 70% of attendees will describe workshop(s) as positive.

SO 2: Students will describe & analyze workshop topic(s) through

Benchmark Completed

26

and Teaching 2.5Goal 4: Personal Development 4.2

needs. Benchmark 2015-16 will be increased by 3% (73%)

surveys as meeting their needs.

Career Center Goal 3: Workforce Development 3.2 Goal 5: Community Development 5.1, 5.2

1. Develop partnerships with businesses to learn about employment opportunities, hiring procedures, and employment trends.2. Provide assistance in finding employment.

Professional flyers done by our Marketing and Enrollment Management Team.

Career Counselor

Ongoing Benchmark for success is to increase the number of student accounts by 25% this academic year.

Benchmark 2015-16 will be increased by 3% (28%)

SO 3: Students will be able to access job postings/internships/and career assessments online.

Benchmark Completed

Part IV. Resource Implications

As seen in the Quantitative and Qualitative Indicators the Center has grown and if services are to keep in tandem with the Center, the Center will need a part-time student worker ($11,000)to support the Career Counselor in growing the Centers Services and Service Outcomes to the students.

Also, in support of a part-time student worker looking at the NACE Professional Standards for Colleges and University Career Services, it would be unthinkable to not provide a standard which employers and universities adhere to. The reason the Center has been successful in building student participation is there has been a part-time student workers paid through C3T and Perkins monies. In order to keep moving the Center at its current momentum, the Center request at part-time student worker to service the campus needs.

Part V. Program Learning Outcomes and Assessment

The ‘Oihana ‘Imi Loa Center Service Outcomes for 2015-2016 are;

1) Students will be able to complete assessments; conduct research; and identify an educational/career plan to attain their career goal(s).

2) Students will be able to describe & analyze workshop(s) topic(s) positively through survey(s).

3) Students will be able to access job postings/internships/and career assessments online.

SO 1: Students will assist students to recognize and identify their true potential to make informed academic and/or career choices. The benchmark for success would be measured by 75% of attendees attaining their sought after goal(s).

27

The Center administered the Intake-Outcome Form of the students who visited the Center and Chart 17 shows 100% of students responded that they achieved their individual goal(s). In the SSI (Noel Levitz), # 30 although the Center did not meet its goal of a .25% increase, it did increase by 19.5% from 2010. In #47, the Center did not meet its goal of an increase of .25%, although it did increase by 12.75% from 2010 data. The Center will keep striving for the same benchmark indicator of improvement for the coming year.

In the CCSSE Survey, the Center did achieve this goal by a 3.5% increase in Satisfaction-Center.

SO 2: The Center will offer and collaborate with other campus Programs to present on-campus workshops enabling students to build on to their current knowledge of the world of work. The benchmark for success would be measured by a 70% of attendees describing having learned something new about the world of work at these workshops.

In the Speaker Series, 88.4% of students strongly agreed that the speakers exhibited the knowledge, skills, and attitude that were important for career success in the Hospitality Industry. In the First Year Experience Workshops, the student satisfaction rating was 91.36%, and the Center’s Workshops netted 100% satisfaction rating. The Benchmark was achieved.

SO 3: Students will be able to access job postings/internships/and career assessments online. The benchmark for success of this student outcome will be measured by a 50% increase in student accounts created.

Student accounts were increased from 9 to 131 (1344.4%). This Benchmarked was achieved.

Part VI. Programs Cost Per SSH

Part VII. Capacity