Programs in Human Resources Management & ?· Programs in Human Resources Management & Marketing ...…

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  • C:\Documents and Settings\ACER\Desktop\Download\25042011\IMAGE\IMGcourse contents2011-12 FINAL.doc

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    Programs in Human Resources Management & Marketing

    S.No Program Duration

    HRM 101 Program on Managerial Excellence 6 days

    HRM 102 Efficiency enhancement program for Marketing Officers 3 days

    HRM 103 Professional Excellence through HR Practices for ABMs 4 days

    HRM 104 Orientation Program for newly identified / posted Branch Managers 6 days

    HRM 105 Pre-retirement Counseling 2 days

    HRM 106 Leveraging Financial & self-supporting services for effective marketing 3 days

    HRM 107 Program on Managerial Excellence for women Branch Managers 6 days

    HRM 108 Professional Excellence through HR Practices for Women Officers 4 days

    HRM 109 Professional Excellence through HR Practices for Women RDOs 4 days

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    Program on Managerial Excellence (HRM 101)

    Duration: 6 days

    Target group: Branch Managers Objective: To enable participants to have an overall understanding of various facets of branch management for

    optimizing performance

    Topical coverage: 1. Inter personal relationship & Conflict Management 2. Creative Problem Solving & Change Management 3. Team Building for Creating Vision & Achieving Goals 4. Motivation as a tool for nurturing talent 5. Cross-selling Credit card, Gold Coin & Other Third party products 6. Coaching, Counselling and Mentoring 7. Profit Planning & Budgetting 8. Stress Management - Work-Life Balance 9. Smart working for optimizing performance & managing time 10. Art of handling customer complaints & grievances 11. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII & Reduction of

    NPA 12. 3 Ds of Management, Decorum, Delegation & Decision Making 13. Credit Management Credit Monitoring & NPA Management 14. Preventive Vigilance 15. BCSBI, RTI, Banking Ombudsman, Conflict of interest, Compliance & Official Language 16. Technology Management Remittance & IT Products 17. Leveraging Technology ATM Issues 18. Internal controls through Reports & IS Security 19. Marketing our products to NRIs 20. Wealth Management as a tool to attract clients 21. Financing MSME Sector 22. Lending strategy for improving trade finance 23. Latest in CBS Deposits & Loans Module 24. Integrated risk management

    Efficiency enhancement program for Marketing Officers (HRM 102)

    Duration: 3 days

    Target group: Marketing Officers posted to Zonal Offices / Branches

    Objective: To help the participants to sharpen the skills on communication and negotiation

    Topical coverage: 1. Success is attitude 2. Business Communication & Body language 3. Cross-selling Credit card, Gold Coin & Other Third party products 4. Team Building for Creating Vision & Achieving Goals 5. Marketing our products to NRIs 6. Wealth Management as a tool to attract clients 7. Focusing on MSME & Trade Finance 8. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII 9. Product Knowledge & Selling Techniques 10. Leveraging technology for business growth 11. Negotiation Steps and skills 12. Smart working for optimizing performance & managing time

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    13. Art of handling customer objections, complaints & grievances

    Professional Excellence through HR Practices for ABMs (HRM 103)

    Duration: 4 days

    Target group: Asst. Branch Managers Objective: To help the participants enhance their performance levels for effective branch business growth

    Topical coverage: 1. Leaders in the making The leadership talent & Mapping leadership competencies 2. Attitude re-engineering to build successful relationships second line officers role in Branch Administrative &

    Supervisory Management 3. Working together Understanding others Management games and simulated exercises 4. Relationship Management & Conflict Management Power of appreciation 5. Effective Management of work-life Balance 6. Customer Service & Profitability & Handling customer grievances 7. Success How to make it your own? 8. Product knowledge & selling techniques 9. 3 Ds of Management, Decorum, Delegation & Decision Making 10. Latest on CIF/Deposits/Loans , Internal controls through CBS reports & special features in ABMs menu 11. Prevention of frauds under CBS environment / Preventive Vigilance 12. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII & Reduction of

    NPA 13. BCSBI,RTI Act / Compliance / Conflict of Interest & Official Language 14. Smart working & Optimising performance 15. Effective Inter personal Relationship 16. Technology Management Remittance & IT Products

    Orientation Program for identified / first time Branch Managers (HRM 104)

    Duration: 6 days Target group: Newly posted BMs & potential Officers identified to take Branch Manager ship Objective: To develop an inter-personal effectiveness & build competency for business growth

    Topical Coverage: 1. Looking at one self and building ones strength 2. SWOT Analysis of a branch Targeting at business growth 3. Planning for profitability 4. 3 Ds of Management, Decorum, Delegation & Decision Making 5. Leader in the making An attitudinal re-engineering towards change 6. Focussing on Business Thrust Areas 7. Time Management 8. Working together Understanding others 9. Relationship Management & Conflict Management Power of appreciation 10. Stress Management - Work-Life Balance 11. Art of handling customer complaints & grievances 12. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII & Reduction of

    NPA 13. Conflict Management & Negotiation Skills 14. Documentation, Charge creation & Inspection irregularities 15. Monitoring of advances through CBS SMA / NPA / ARC reports, & utilizing other reports generated in CBS 16. Financing MSME sector 17. Lending Strategies for improving Trade Finance 18. Cross selling of products 19. Latest on CIF / Deposits / Loans / Remittances 20. NPA Management / Recovery procedures 21. Prevention of Frauds in CBS environment / IS Security / Helpdesk mining 22. Integrated Risk Management

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    23. BCSBI / RT Act / Compliance / Conflict of Interest/Ombudsman/Official Language

    Pre-retirement Counseling (HRM 105)

    Duration: 2 days

    Target group: Officers retiring from service Objective: To prepare the Officers retiring from service to face the challenges of post retirement life

    Topical Coverage:

    1. Retirement - The beginning of a new life 2. Retirement Benefits 3. What next after my retirement Sharing by Participants 4. Investments planning 5. How to minimize going to a Doctor after retirement? 6. Usage of computer in daily life 7. Art of living a happy life through Yoga 8. Taking care of legal aspects Making a will 9. Nutrition and health 10. Age related diseases and Ayurveda 11. Managing time effectively after retirement Experiential sharing 12. Health check up 13. Age management

    Leveraging Financial & Self-supporting services for effective marketing (HRM 106)

    Duration : 3 days

    Target group: Marketing Officers, ABMs & Front-line Officers Objective : To empower the Officers towards marketing of financial & self supporting services for business growth.

    Topical coverage:

    1. Business thrust areas 2. Traits of a Marketing personnel 3. Marketing of Structured Products 4. Self supporting services Internet Banking, Mobile Banking and Tele Banking 5. Wealth Management as a tool to attract clients 6. Marketing our products to NRIs 7. Leveraging technology ATM Issues 8. Customer Relationship Management 9. Handling customer complaints & grievances 10. Cross-selling Credit card, Gold Coin & Other Third party products 11. Optimising service & technology for business advantage Group Exercises

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    Program on Managerial Excellence for women Branch Managers (HRM 107)

    Duration: 6 days

    Target group: Women Branch Managers Objective: To enable participants to have an overall understanding of various facets of branch management for

    optimizing performance especially for women Branch Managers

    Topical coverage: 1. Gender issues in organizations 2. Inter personal relationship & Conflict Management 3. Creative Problem Solving & Change Management 4. Team Building for Creating Vision & Achieving Goals 5. Motivation as a tool for nurturing talent 6. Cross-selling Credit card, Gold Coin & Other Third party products 7. Coaching, Counselling and Mentoring 8. Profit Planning & Budgetting 9. Stress Management - Work-Life Balance 10. Smart working for optimizing performance & managing time 11. Art of handling customer complaints & grievances 12. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII & Reduction of

    NPA 13. 3 Ds of Management, Decorum, Delegation & Decision Making 14. Credit Management Credit Monitoring & NPA Management 15. Preventive Vigilance 16. BCSBI, RTI, Banking Ombudsman, Conflict of interest, Compliance & Official Language 17. Technology Management Remittance & IT Products 18. Leveraging Technology ATM Issues 19. Internal controls through Reports & IS Security 20. Marketing our products to NRIs 21. Wealth Management as a tool to attract clients 22. Financing women SHGs 23. Financing MSME Sector 24. Special products designed by Bank for women entreprenuers 25. Lending strategy for improving trade finance 26. Latest in CBS Deposits & Loans Module 27. Integrated risk management

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    Professional Excellence through HR Practices for Women Officers (HRM 108)

    Duration: 4 days

    Target group: Women Officers Objective: To help the participants enhance their performance levels for effective branch business growth

    Topical coverage: 1. Gender issues in organizations 2. Leaders in the making The leadership talent & Mapping leadership competencies 3. Attitude re-engineering to build successful relationships second line officers role in Branch Administrative

    & Supervisory Management 4. Working together Understanding others Management games and simulated exercises 5. Relationship Management & Conflict Management Power of appreciation 6. Effective Management of work-life Balance 7. Customer Service & Profitability & Handling customer grievances 8. Success How to make it your own? 9. Product knowledge & selling techniques 10. Financing women SHGs 11. 3 Ds of Management, Decorum, Delegation & Decision Making 12. Latest on CIF/Deposits/Loans , Internal controls through CBS reports & special features in ABMs menu 13. Prevention of frauds under CBS environment / Preventive Vigilance 14. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII & Reduction of

    NPA 15. BCSBI,RTI Act / Compliance / Conflict of Interest & Official Language 16. Smart working & Optimising performance 17. Effective Inter personal Relationship 18. Technology Management Remittance & IT Products

    Professional Excellence through HR Practices for Women RDOs (HRM 109)

    Duration: 4 days

    Target group: Women Officers Objective: To help the participants enhance their performance levels for effective branch business growth

    Topical coverage: 1. Gender issues in organizations 2. Attitude re-engineering to build successful relationships Role of RDOs in business development 3. Working together Understanding others in the frame of gender issues 4. Relationship Management & Conflict Management Power of appreciation 5. Effective Management of work-life Balance 6. Customer Service & Profitability & Handling customer grievances 7. Success How to make it your own? 8. Product knowledge & selling techniques 9. Financing women SHGs 10. Empowering women through financial inclusion 11. 3 Ds of Management, Decorum, Delegation & Decision Making 12. Latest on CIF/Deposits/Loans , Internal controls through CBS reports & special features in ABMs menu 13. Prevention of frauds under CBS environment / Preventive Vigilance 14. Group presentation on Business thrust areas Improving CASA, Increasing quality credit, NII & Reduction of

    NPA 15. BCSBI,RTI Act / Compliance / Conflict of Interest & Official Language 16. Smart working & Optimising performance 17. Effective Inter personal Relationship 18. Technology Management Remittance & IT Products

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    Programs in Credit and SME Financing

    S.No Program Duration

    CR 201 Lending strategies and Risk Management in SME Financing 6 days

    CR 202 Financing Infrastructure Projects 6 days

    CR 203 Lending strategies to Corporates & Mid-Corporates 6 days

    CR 204 Integrated Credit Appraisal (with risk rating & analysis using EXCEL) 6 days

    CR 205 Credit Management Program for Executives (CR 205) 3 days

    CR 206 Reorientation Program of IDOs 3 days

    CR 207 Asset Quality Management and Recovery Strategies (CR 207) 6 days

    CR 208 Reorientation program for CRMs 3 days

    CR 209 Lending Strategies to improve Trade & Retail Finance 4 days

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    Lending Strategies and Risk Management in financing SMEs (CR 201)

    Duration : 6 Days Target Group: Credit Officers and BMs Objective : To equip branch managers & credit officers on various lending strategies & risk management in SME financing

    Topical coverage: 1. Challenges and opportunities in SME finance 2. Instrument of SME finance (CGTMSE, Micro Credit, Code of commitment etc) and other recent policy guidelines 3. Analysis of financial statements 4. Project cycles in SME 5. Selection of borrowers and management appraisal. 6. Understanding working capital assessment for SMEs with 7. Cash Budget Method for working capital assessment 8. Asset quality sickness - restructuring/rehabilitation with 9. SME lending in the context of Basel II 10. Risk rating of SME proposals role of rating agencies and rating methodology 11. Enterprise wide risk management in SME sector 12. Relationship banking through customer care and support interface with an successful entrepreneur 13. Channel financing a new dimension in SME financing 14. FX in SME business 15. SME - specific export promotion and entrepreneurial development support 16. Understanding the need of SMEs in the changing environment an interface with industry association 17. Field visits to SME clusters / Industrial estate 18. SIDBI supporting schemes 19. Marketing of SME products 20. Cluster based approach for SME financing 21. New business models for SME fin...

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