PROJECT - sfu.ca bheng/IAT 334/hifa.pdf¢  EMPATHIZE DEFINE IDEATE PROTOTYPE TEST. 2-way notifications

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Text of PROJECT - sfu.ca bheng/IAT 334/hifa.pdf¢  EMPATHIZE DEFINE IDEATE PROTOTYPE TEST. 2-way...

  • PROJECT HIFA

  • USER CENTERED DESIGN EMPATHIZE DEFINE

    IDEATE

    PROTOTYPE

    TEST

    INTERVIEW FOR EMPATHY

    Do you like talking with your parents?

    “No, not fun to talk” -Kaylie Au

    “No” - Linda Li

    How protective are you of your children?

    “Pretty Protective” - Annie Jay

    How do you know your kids are okay when you’re away from home?

    “I usually call home to see if they get back home after school.”

    - Jimmy Au

    What kind of facebook status or tweet do you usually write?

    “Something about friend” - Kaylie Au

  • GOAL

    The main goal of our app is to allow members of a family to quickly and effectively express themselves among each other with minimal effort while maintaining enough privacy.

    EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

  • REVISITING

    We keep the overall look of the interface however we have made a lot of changes throughout the entire design process since week 3. One of the most noticeable changes is the color scheme.

    VISUAL DESIGN FRAMEWORK EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

    < > ><

    Bob Smith Father

    M ar

    y S

    m it

    h !

    Te rr

    y S

    m it

    h

    Ja n

    e S

    m it

    h R

    ya n

    S m

    it h !

    Calendar

    Settings

    Logout

    < > ><

    Bob Smith Father

    M ar

    y Sm

    ith

    !

    Te rr

    y Sm

    ith

    Ja ne

    S m

    ith R

    ya n

    Sm ith

    !

    Calendar

    Settings

    Logout

    Bob Smith Father

    Calendar

    Settings

    Logout

    MondaySundaySaturdayFridayThursday

    Family Members

    Bob Smith Father

    50 minutes ago

    hugged you 3 minutes ago

    kissed you 25 minutes ago

    Notifications

    17 minutes agoTerry Marry

    !

    !

  • USABILITY STUDY TASK 1

    Task 1: Set your mood to surprised

    5

    1

    4 3 minutes 2 minutes

    1 minute

    EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

    CONCLUSION

    - In average, users are 700% slower than we expected - In average, users click 14 times more than we expected

    Average Expectation

    16 clicks 2 clicks

    1.6 minutes 7 seconds

  • Task 2: Check your son Terry’s feeling

    7

    2

    1

    2 minutes

    3 seconds

    1 second

    USABILITY STUDY TASK 2

    EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

    CONCLUSION

    - In average, users are 564% slower than we expected - In average, users click 1.4 times more than we expected

    Average Expectation

    2.4 clicks 1 click

    13.3 seconds 2 seconds

  • Task 3: Give your son a hug

    9

    1

    1 minute

    1 second

    USABILITY STUDY TASK 3

    EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

    CONCLUSION

    - In average, users are 130% slower than we expected - In average, users click 0.6 times less than we expected

    Average Expectation

    1.4 clicks 2 click

    6.9 seconds 3 seconds

  • USABILITY STUDY EMPATHIZE DEFINE

    IDEATE

    PROTOTYPE

    TEST

    “ I would imagine that most people would learn to use this system very quickly.”

    Strongly Disagree

    Strongly Agree

    “ I found the system unnecessarily complex”

    Strongly Disagree

    Strongly Agree

    Q: Are you comfortable sharing your location with your family with our app? A: YES!

  • USABILITY STUDY RAW DATA

    EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

  • When the users first launch the app, the users will see an interactive tutorial which shows the users the basic knowledge that they need to use the app and then ask the users to repeat the process

    FINAL PROTOTYPE INTERACTIVE TUTORIAL

    EMPATHIZE

    DEFINE

    IDEATE

    PROTOTYPE

    TEST

  • 2-way notifications

    Scrollable content of all family members

    Fun and family friendly color scheme.Scrollable mood icons provide easy and quick access for the users

    FINAL PROTOTYPE HOME PAGE

  • FINAL PROTOTYPE IMPORTANT FEATURES

    Family members’ status and list of available actions

    Users can optionally post status along side their mood

    Mood and Location icons will turn red if they haven’t been updated for more than 7 days

  • Visible back button Mood, Location and Status update Shortcut buttons to Message, Video or

    Voice Call

    “Actions” users can interact with other users.

    “Timeline” provides users with mood/location history. It’s zoomable and scrollable.

    FINAL PROTOTYPE PROFILE PAGE

  • SCENARIO

    Bob is a university professor teaching at UBC. During one of his lectures, he spots a student sitting in his class that looks exactly like Avril Lavigne. When he finally gets a few seconds, he pulls out his smart phone and opens our app. He sets his mood to surprised to express how he is feeling to his family.

    Later, when he gets a small break, he decides to check on how his son is feeling. They have been very busy and not spending too much time together, so he decides to give him a hug.