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A PROJECT ON PROMOTIONAL MIX & ADVERTISEMENT Submitted by :-Riaz Ahemad MBA

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Page 1: Promotion mix &  advertising

A PROJECT ON PROMOTIONAL

MIX & ADVERTISEMENT

Submitted by :-Riaz Ahemad

MBA

Page 2: Promotion mix &  advertising

PROMOTIONAL MIX

The purpose of advertising is to promote a product or service in order to increase sales and create

a branding of the product so that a customer loyalty base will be established. Without effective

and targeted advertising, a business cannot succeed. There are many types of advertising a

business can utilize in effort to increase their sales.

The following lists a number of types of advertising available to businesses:

Television and Radio

Since television was first introduced, businesses have had tremendous success using it as an

advertising medium. This is due to the increase in consumers watching television. The cost of

television depends on the time of day or night one advertises, the popularity of the television

show (how many viewers,) and the length of the advertisement. Television advertising can reach

millions of people. Radio advertising is a traditional advertising format that uses voice and

jingles.

Print

This includes newspapers, magazines, fliers, brochures..etc. Placing advertisements in magazines

and newspapers is an age old method of advertising. Newspapers and the magazines sell the

advertising space. Prices depend on location, size, graphics, and color. Advertising success often

depends on the number of subscribers. Print advertising allows a business to target a specific

demographic. Fliers and brochures are a great way to advertise sales and launch special product

promotion programs.

Internet Advertising

Online advertising consists of small ads, banner ads, text ads, video ads, pay-per-click

advertising, and reciprocal linking to other websites. The effectiveness of online advertising

depends on exposure and how many people actually view the advertisement. Internet advertising

allows the advertiser to track the number of impressions an ad gets (how many people see it), and

how many visits their business website receives from particular ads, making it simple to find out

what kind of conversion rates the advertisers are obtaining. Online advertising does not have any

time restraints and can be viewed day and night throughout the world. Businesses also have their

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own websites as an advertising tool. A well-designed and well-promoted website can provide a

world of customers.

Out-of-Home Advertising

This can include digital signage, billboards, kiosks, tradeshows, and out-of-home advertising.

This is advertising that takes place outside of a customer's home. This form of advertising has

become very popular because it provides a new way to reach targeted customers. Billboards,

kiosks, and tradeshows have been extremely successful advertising tools because you can take

your product or service directly to the consumer. Digital signage is a newer method of

advertising that is growing in popularity. Digital signage is where monitors/plasma TVs are

placed in strategic locations and display advertisements directed at their targeted customer.

Digital signage can deliver messages in the form of text and digital video. Advertisers have the

ability to up date content from a remote location. You can find digital signage in such places as

sports arenas, retail stores, department stores, malls, schools...etc.

Regardless of the state of the economy, businesses have to keep advertising to stay successful.

Because of the broad range of advertising methods now available, businesses now have the

ability to reach their targeted customers at very affordable costs.

Promotion is one out of four basic instruments of marketing that has the purpose to inform

about other instruments of marketing mix and to contribute to sales increase on the long

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term. The promotion is always serving to specific goal. These goals can be public informing,

demand increasing, product differentiation, and product value increasing or sales stabilizing.

Usually the promotion is targeting more than one goal.

Promotion is the process of communication between the company that sells the product and

the potential customer, with the purpose of influencing the attitudes and behavior. There are

specific promotional tool that are supporting chosen promotional goal. The promotion mix

represents a combination of different promotional tools. The basic elements of promotional

mix are Advertising, Public Relationship, Personal Sales and Sales Promotion.

1. Advertising is communication with current and potential customers and consumers,

done through paid mass media. The channels of communication can be TV, radio,

Internet, billboards, etc.

 

2. Public Relationship ( PR ) is communication toward public, but is turned more to

reputation and image of the company, than to it's products. The PR activity can be a

press conference, TV interview with company representative,  press article about

donation of the company to charity or about latest environmental project.

 

3. Personal Sales is a way of promotion activity where sales representative is directly

contacting the customer. This person-to-person contact has the goal of direct

promotion of the product and conclusion of sales.

 

4. Sales Promotion represents a set of different promotional activities that has the

goal of animating customers for purchasing. This can be value offer ( discount ),

quantity offer ( 2+1 ), prize drawings, merchandising, direct contact by animators in

retail outlet, etc.

5. The approach to promotion can be different. The push strategy is transferring the

supply pressure downstream through sales channels.

6. The pull strategy is approaching the consumer directly. The consumer's

demand is then creating request for product through supply channel upstream.

Usually these two approaches are interlacing. In the early stage of product life the

pull strategy is more dominant.

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7. Later, when the market is saturated with own and competitor's products the

push strategy is predominant.

promotion - introduction to the promotional

mixIt is not enough for a business to have good products sold at attractive prices. To generate sales

and profits, the benefits of products have to be communicated to customers. In marketing, this is

commonly known as "promotion".

Promotion is all about companies communicating with customers.

A business' total marketing communications programme is called the "promotional mix" and

consists of a blend of advertising, personal selling, sales promotion and public relations tools. In

this revision note, we describe the four key elements of the promotional mix in more detail.

It is helpful to define the four main elements of the promotional mix before considering their

strengths and limitations.

(1) Advertising

Any paid form of non-personal communication of ideas or products in the "prime media": i.e.

television, newspapers, magazines, billboard posters, radio, cinema etc. Advertising is intended

to persuade and to inform. The two basic aspects of advertising are the message (what you want

your communication to say) and the medium (how you get your message across)

(2) Personal Selling

Oral communication with potential buyers of a product with the intention of making a sale. The

personal selling may focus initially on developing a relationship with the potential buyer, but

will always ultimately end with an attempt to "close the sale".

(3) Sales Promotion

Providing incentives to customers or to the distribution channel to stimulate demand for a

product.

(4) Publicity

The communication of a product, brand or business by placing information about it in the media

without paying for the time or media space directly. otherwise known as "public relations" or

PR.

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Advantages and Disadvantages of Each Element of the Promotional Mix

Mix Element Advantages Disadvantages

Advertising Good for building awareness

Effective at reaching a wide audience

Repetition of main brand and product

positioning helps build customer trust

Impersonal - cannot answer all a

customer's questions

Not good at getting customers to

make a final purchasing decision

Personal Selling Highly interactive - lots of

communication between the buyer and

seller

Excellent for communicating complex /

detailed product information and

features

Relationships can be built up -

important if closing the sale make take

a long time

Costly - employing a sales force has

many hidden costs in addition to

wages

Not suitable if there are thousands of

important buyers

Sales Promotion Can stimulate quick increases in sales

by targeting promotional incentives

on particular products

Good short term tactical tool

If used over the long-term,

customers may get used to the effect

Too much promotion may damage

the brand image

Public Relations Often seen as more "credible" - since

the message seems to be coming from

a third party (e.g. magazine,

newspaper)

Cheap way of reaching many

customers - if the publicity is achieved

through the right media

Risk of losing control - cannot

always control what other people

write or say about your product

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Advertising Advertising is the promotion of a company’s products and services carried out primarily

to drive sales of the products and services but also to build a brand identity and

communicate changes or new product /services to the customers. Advertising has become

an essential element of the corporate world and hence the companies allot a considerable

amount of revenues as their advertising budget. There are several reasons for advertising

some of which are as follows:

Increasing the sales of the product/service

Creating and maintaining a brand identity or brand image.

Communicating a change in the existing product line.

Introduction of a new product or service.

Increasing the buzz-value of the brand or the company.

Thus, several reasons for advertising and similarly there exist various media which can be

effectively used for advertising. Based on these criteria there can be several branches of

advertising. Mentioned below are the various categories or types of advertising:

Print Advertising – Newspapers, Magazines, Brochures, Fliers

The print media have always been a popular advertising medium. Advertising products via

newspapers or magazines is a common practice. In addition to this, the print media also offers

options like promotional brochures and fliers for advertising purposes. Often the newspapers and

the magazines sell the advertising space according to the area occupied by the advertisement, the

position of the advertisement (front page/middle page), as well as the readership of the

publications. For instance an advertisement in a relatively new and less popular newspaper

would cost far less than placing an advertisement in a popular newspaper with a high readership.

The price of print ads also depend on the supplement in which they appear, for example an

advertisement in the glossy supplement costs way higher than that in the newspaper supplement

which uses a mediocre quality paper

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Outdoor Advertising – Billboards, Kiosks, Tradeshows and Events

Outdoor advertising is also a very popular form of advertising, which makes use of several tools

and techniques to attract the customers outdoors. The most common examples of outdoor

advertising are billboards, kiosks, and also several events and tradeshows organized by the

company. The billboard advertising is very popular however has to be really terse and catchy in

order to grab the attention of the passers by. The kiosks not only provide an easy outlet for the

company products but also make for an effective advertising tool to promote the company’s

products. Organizing several events or sponsoring them makes for an excellent advertising

opportunity. The company can organize trade fairs, or even exhibitions for advertising their

products. If not this, the company can organize several events that are closely associated with

their field. For instance a company that manufactures sports utilities can sponsor a sports

tournament to advertise its products.

Broadcast advertising – Television, Radio and the Internet

Broadcast advertising is a very popular advertising medium that constitutes of several branches

like television, radio or the Internet. Television advertisements have been very popular ever since

they have been introduced. The cost of television advertising often depends on the duration of

the advertisement, the time of broadcast (prime time/peak time), and of course the popularity of

the television channel on which the advertisement is going to be broadcasted. The radio might

have lost its charm owing to the new age media however the radio remains to be the choice of

small-scale advertisers. The radio jingles have been very popular advertising media and have a

large impact on the audience, which is evident in the fact that many people still remember and

enjoy the popular radio jingles.

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Covert Advertising – Advertising in Movies

Covert advertising is a unique kind of advertising in which a product or a particular brand is

incorporated in some entertainment and media channels like movies, television shows or even

sports. There is no commercial in the entertainment but the brand or the product is subtly( or

sometimes evidently) showcased in the entertainment show. Some of the famous examples for

this sort of advertising have to be the appearance of brand Nokia which is displayed on Tom

Cruise’s phone in the movie Minority Report, or the use of Cadillac cars in the movie Matrix

Reloaded.

Surrogate Advertising – Advertising Indirectly

Surrogate advertising is prominently seen in cases where advertising a particular product is

banned by law. Advertisement for products like cigarettes or alcohol which are injurious to heath

are prohibited by law in several countries and hence these companies have to come up with

several other products that might have the same brand name and indirectly remind people of the

cigarettes or beer bottles of the same brand. Common examples include Fosters and Kingfisher

beer brands, which are often seen to promote their brand with the help of surrogate advertising.

Public Service Advertising – Advertising for Social Causes

Public service advertising is a technique that makes use of advertising as an effective

communication medium to convey socially relevant messaged about important matters and social

welfare causes like AIDS, energy conservation, political integrity, deforestation, illiteracy,

poverty and so on. David Oglivy who is considered to be one of the pioneers of advertising and

marketing concepts had reportedly encouraged the use of advertising field for a social cause.

Oglivy once said, "Advertising justifies its existence when used in the public interest - it is much

too powerful a tool to use solely for commercial purposes.". Today public service advertising has

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been increasingly used in a non-commercial fashion in several countries across the world in

order to promote various social causes. In USA, the radio and television stations are granted on

the basis of a fixed amount of Public service advertisements aired by the channel.

Celebrity Advertising

Although the audience is getting smarter and smarter and the modern day consumer getting

immune to the exaggerated claims made in a majority of advertisements, there exist a section of

advertisers that still bank upon celebrities and their popularity for advertising their products.

Using celebrities for advertising involves signing up celebrities for advertising campaigns, which

consist of all sorts of advertising including, television ads or even print advertisements.

personal sellingIntroduction

Personal selling can be defined as follows:

Personal selling is oral communication with potential buyers of a product with the intention of

making a sale. The personal selling may focus initially on developing a relationship with the

potential buyer, but will always ultimately end with an attempt to "close the sale"

Personal selling is one of the oldest forms of promotion.

It involves the use of a sales force to support a push strategy (encouraging intermediaries to buy

the product)

or a pull strategy (where the role of the sales force may be limited to supporting retailers and

providing after-sales service).

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What are the main roles of the sales force?

Kotler describes six main activities of a sales force:

(1) Prospecting - trying to find new customers

(2) Communicating - with existing and potential customers about the product range

(3) Selling - contact with the customer, answering questions and trying to close the sale

(4) Servicing - providing support and service to the customer in the period up to delivery and

also post-sale

(5) Information gathering - obtaining information about the market to feedback into the

marketing planning process

(6) Allocating - in times of product shortage, the sales force may have the power to decide how

available stocks are allocated

What are the advantages of using personal selling as a means of promotion?

• Personal selling is a face-to-face activity; customers therefore obtain a relatively high degree of

personal attention

• The sales message can be customised to meet the needs of the customer

• The two-way nature of the sales process allows the sales team to respond directly and promptly

to customer questions and concerns

• Personal selling is a good way of getting across large amounts of technical or other complex

product information

• The face-to-face sales meeting gives the sales force chance to demonstrate the product

• Frequent meetings between sales force and customer provide an opportunity to build good

long-term relationships

Given that there are many advantages to personal selling, why do more businesses not maintain a

direct sales force?

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Main disadvantages of using personal selling

The main disadvantage of personal selling is the cost of employing a sales force. Sales people are

expensive. In addition to the basic pay package, a business needs to provide incentives to achieve

sales (typically this is based on commission and/or bonus arrangements) and the equipment to

make sales calls (car, travel and subsistence costs, mobile phone etc).

In addition, a sales person can only call on one customer at a time. This is not a cost-effective

way of reaching a large audience.

sales promotionIntroduction

A good definition of sales promotion would be as follows:

“An activity designed to boost the sales of a product or service. It may include an advertising

campaign, increased PR activity, a free-sample campaign, offering free gifts or trading stamps,

arranging demonstrations or exhibitions, setting up competitions with attractive prizes,

temporary price reductions, door-to-door calling, telemarketing, personal letters on other

methods”.

More than any other element of the promotional mix, sales promotion is about “action”. It is

about stimulating customers to buy a product. It is not designed to be informative – a role which

advertising is much better suited to.

Sales promotion is commonly referred to as “Below the Line” promotion.

Sales promotion can be directed at:

• The ultimate consumer (a “pull strategy” encouraging purchase)

• The distribution channel (a “push strategy” encouraging the channels to stock the product).

This is usually known as “selling into the trade”

Methods of sales promotion

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There are many consumer sales promotional techniques available, summarised in the table

below:

Price promotions

Price promotions are also commonly known as” price discounting”

These offer either (1) a discount to the normal selling price of a product, or (2) more of the

product at the normal price.

Increased sales gained from price promotions are at the expense of a loss in profit – so these

promotions must be used with care.

A producer must also guard against the possible negative effect of discounting on a brand’s

reputation

Coupons

Coupons are another, very versatile, way of offering a discount. Consider the following examples

of the use of coupons:

- On a pack to encourage repeat purchase

- In coupon books sent out in newspapers allowing customers to redeem the coupon at a retailer

- A cut-out coupon as part of an advert

- On the back of till receipts

The key objective with a coupon promotion is to maximise the redemption rate – this is the

proportion of customers actually using the coupon.

One problem with coupons is that they may simply encourage customers to buy what they would

have bought anyway. Another problem occurs when retailers do not hold sufficient stocks of the

promoted product – causing customer disappointment.

Use of coupon promotions is, therefore, often best for new products or perhaps to encourage

sales of existing products that are slowing down.

Gift with purchase

The “gift with purchase” is a very common promotional technique. It is also known as a

“premium promotion” in that the customer gets something in addition to the main purchase. This

type of promotion is widely used for:

- Subscription-based products (e.g. magazines)- Consumer luxuries (e.g. perfumes)

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Competitions and prizes

Another popular promotion tool with many variants. Most competition and prize promotions are

subject to legal restrictions.

Money refunds

Here, a customer receives a money refund after submitting a proof of purchase to the

manufacturer.

These schemes are often viewed with some suspicion by customers – particularly if the method

of obtaining a refund looks unusual or onerous.

Frequent user / loyalty incentives

Repeat purchases may be stimulated by frequent user incentives. Perhaps the best examples of

this are the many frequent flyer or user schemes used by airlines, train companies, car hire

companies etc.

Point-of-sale displays

Research into customer buying behaviour in retail stores suggests that a significant proportion of

purchases results from promotions that customers see in the store. Attractive, informative and

well-positioned point-of-sale displays are, therefore, very important part of the sales promotional

activity in retail outlets.

push and pull strategies"Push or Pull"?

Marketing theory distinguishes between two main kinds of promotional strategy - "push" and

"pull".

PushA “push” promotional strategy makes use of a company's sales force and trade promotion

activities to create consumer demand for a product.

The producer promotes the product to wholesalers, the wholesalers promote it to

retailers, and the retailers promote it to consumers.

A good example of "push" selling is mobile phones, where the major handset manufacturers

such as Nokia promote their products via retailers such as Carphone Warehouse.

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Personal selling and trade promotions are often the most effective promotional tools for

companies such as Nokia - for example offering subsidies on the handsets to encourage retailers

to sell higher volumes.

A "push" strategy tries to sell directly to the consumer, bypassing other distribution channels

(e.g. selling insurance or holidays directly). With this type of strategy, consumer promotions and

advertising are the most likely promotional tools.

PullA “pull” selling strategy is one that requires high spending on advertising and consumer

promotion to build up consumer demand for a product.

If the strategy is successful, consumers will ask their retailers for the product, the retailers

will ask the wholesalers, and the wholesalers will ask the producers.

A good example of a pull is the heavy advertising and promotion of children's’ toys – mainly on

television. Consider the recent BBC promotional campaign for its new pre-school programme –

the Fimbles. Aimed at two to four-year-olds, 130 episodes of Fimbles have been made and are

featured everyday on digital children's channel CBeebies and BBC2.

As part of the promotional campaign, the BBC has agreed a deal with toy maker Fisher-Price to

market products based on the show, which it hopes will emulate the popularity of the Tweenies.

Under the terms of the deal, Fisher-Price will develop, manufacture and distribute a range of

Fimbles products including soft, plastic and electronic learning toys for the UK and Ireland.

In 2001, BBC Worldwide (the commercial division of the BBC) achieved sales of £90m from its

children's brands and properties last year. The demand created from broadcasting of the Fimbles

and a major advertising campaign is likely to “pull” demand from children and encourage

retailers to stock Fimbles toys in the stores for Christmas 2002.

public relationsIntroduction

The Institute of Public Relations defines public relations as follows:

“The planned and sustained effort to establish and maintain goodwill and mutual

understanding between an organisation and its publics”

What is meant by the term “publics” in the above definition?

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A business may have many “publics” with which it needs to maintain good relations and build

goodwill. For example, consider the relevant “publics” for a publicly-quoted business engaged in

medical research:

• Employees

• Shareholders

• Trade unions

• Members of the “general public”

• Customers (past and present)

• Pressure groups

• The medical profession

• Charities funding medical research

• Professional research bodies and policy-forming organisations

• The media

• Government and politicians

The role of public relations is to:

• Identify the relevant publics

• Influence the opinions of those publics by:

o Reinforcing favourable opinions

o Transforming perhaps neutral opinions into positive ones

o Changing or neutralising hostile opinions

Public relations techniques

There are many techniques available to influence public opinion, some of which are more

appropriate in certain circumstances than others:

Consumer communication

Customer press releases

Trade press releases

Promotional videos

Consumer exhibitions

Competitions and prizes

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Product launch events

Celebrity endorsements

Web sites

Business communication

Corporate identity design

Company and product videos

Direct mailings

Web site

Trade exhibitions

Internal / employee communication

In-house newsletters and magazines

Intranet

Notice boards

Employee conferences

Email

External corporate communication

Company literature (brochures, videos etc.)

Community involvement programmes

Trade, local, national and international media relations

Financial communication

Financial media relations

Annual report and accounts

Meetings with stock market analysts, fund managers etc

Shareholder meetings (including the annual general meeting

Given the wide range of techniques used in public relations, how is it possible to measure the

effectiveness of public relations?

It is actually quite difficult to measure whether the key messages have been communicated to the

target public. In any event, this could be quite costly since it would involve a large amount of

regular research. Instead, the main measures of effectiveness concentrate on the process of public

relations, and include:

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• Monitoring the amount of media coverage obtained (press cuttings agencies play a role in

keeping businesses informed of this)

• Measuring attendance at meetings, conferences

• Measuring the number of enquiries or orders received in response to specific public relations

efforts.

http://tutor2u.net/business/marketing/promotion_public_relations.asp

marketing planning - setting marketing

objectivesIntroduction

Objectives set out what the business is trying to achieve.

Objectives can be set at two levels:

(1) Corporate level

These are objectives that concern the business or organisation as a whole

Examples of “corporate objectives might include:

• We aim for a return on investment of at least 15%

• We aim to achieve an operating profit of over £10 million on sales of at least £100 million

• We aim to increase earnings per share by at least 10% every year for the foreseeable future

(2) Functional level

e.g. specific objectives for marketing activities

Examples of functional marketing objectives” might include

• We aim to build customer database of at least 250,000 households within the next 12 months

• We aim to achieve a market share of 10%

• We aim to achieve 75% customer awareness of our brand in our target markets

Both corporate and functional objectives need to conform to the commonly used SMART

criteria.

The SMART criteria (an important concept which you should try to remember and apply in

exams) are summarised below:

Specific - the objective should state exactly what is to be achieved.17

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Measurable - an objective should be capable of measurement – so that it is possible to determine

whether (or how far) it has been achieved

Achievable - the objective should be realistic given the circumstances in which it is set and the

resources available to the business.

Relevant - objectives should be relevant to the people responsible for achieving them

Time Bound - objectives should be set with a time-frame in mind. These deadlines also need to

be realistic.

marketing planning - the link with strategic

planningIntroduction

Businesses that succeed do so by creating and keeping customers. They do this by providing

better value for the customer than the competition.

Marketing management constantly have to assess which customers they are trying to reach and

how they can design products and services that provide better value (“competitive advantage”).

The main problem with this process is that the “environment” in which businesses operate is

constantly changing. So a business must adapt to reflect changes in the environment and make

decisions about how to change the marketing mix in order to succeed. This process of adapting

and decision-making is known as marketing planning.

Where does marketing planning fit in with the overall strategic planning of a business?

Strategic planning (which you will cover in your studies of “strategy” is concerned about the

overall direction of the business. It is concerned with marketing, of course. But it also involves

decision-making about production and operations, finance, human resource management and

other business issues.

The objective of a strategic plan is to set the direction of a business and create its shape so that

the products and services it provides meet the overall business objectives.

Marketing has a key role to play in strategic planning, because it is the job of marketing

management to understand and manage the links between the business and the “environment”.

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Sometimes this is quite a straightforward task. For example, in many small businesses there is

only one geographical market and a limited number of products (perhaps only one product!).

However, consider the challenge faced by marketing management in a multinational business,

with hundreds of business units located around the globe, producing a wide range of products.

How can such management keep control of marketing decision-making in such a complex

situation? This calls for well-organised marketing planning.

What are the key issues that should be addressed in marketing planning?

The following questions lie at the heart of any marketing (or indeed strategic) planning process:

• Where are we now?

• How did we get there?

• Where are we heading?

• Where would we like to be?

• How do we get there?

• Are we on course?

Why is marketing planning essential?

Businesses operate in hostile and increasingly complex environment. The ability of a business to

achieve profitable sales is impacted by dozens of environmental factors, many of which are inter-

connected. It makes sense to try to bring some order to this chaos by understanding the

commercial environment and bringing some strategic sense to the process of marketing products

and services.

A marketing plan is useful to many people in a business. It can help to:

• Identify sources of competitive advantage

• Gain commitment to a strategy

• Get resources needed to invest in and build the business

• Inform stakeholders in the business

• Set objectives and strategies

• Measure performance

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direct marketingIntroduction

Direct marketing is concerned with establishing an individual relationship between the business

offering a product or service and the final customer.

Direct marketing has been defined by the Institute of Direct Marketing as:

The planned recording, analysis and tracking of customer behaviour to develop a relational

marketing strategies

The process of direct marketing covers a wide range of promotional activities you may be

familiar with. These include:

• Direct-response adverts on television and radio

• Mail order catalogues

• E-commerce (you bought this marketing companion following tutor2u’s direct marketing

campaign!)

• Magazine inserts

• Direct mail (sometimes also referred to as “junk mail”)

• Telemarketing

Direct mail

Of the above direct marketing techniques, the one in most widespread use is direct mail.

Direct mail is widely thought of as the most effective medium to achieve a customer sales

response.

Why?

• The advertiser can target a promotional message down to an individual level, and where

possible personalize the message. There are a large number of mailing databases available that

allow businesses to send direct mailing to potential customers based on household income,

interests, occupation and other variables

• Businesses can first test the responsiveness of direct mailing (by sending out a test mailing to a

small, representative sample) before committing to the more significant cost of a larger campaign

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• Direct mailing campaigns are less visible to competitors – it is therefore possible to be more

creative, for longer

However, direct mail has several weaknesses:

• A piece of direct mail is less “interactive” than a television or radio advert, although creative

packaging can still stimulate customer response

• Lead times to produce direct mailing campaigns can be quite long

• There is increasing customer concern with “junk mail” – the receipt of unsolicited mail which

often suggests that the right to individual privacy has been breached.

The Direct marketing database

Direct mailing is based on the “mailing list” – a critical part in the direct marketing process. The

mailing list is a database which collects together details of past, current and potential customers.

A properly managed mailing database enables a business to:

• Focus on the best prospective customers

• Cross-sell related products

• Launch new products to existing customers

How is the mailing database compiled?

The starting point is the existing information the business keeps on its customers. All forms of

communication between a customer and the business need to be recorded so that a detailed, up-

to-date profile can be maintained.

It is also possible to “buy” mailing lists from elsewhere. There are numerous mailing list owners

and brokers who sell lists of names. The Internet, directories, associations and other sources are

good sources.

The promotional mixPromotional mix

It is helpful to define the five main elements of the promotional mix before considering their

strengths and limitations.

Advertising

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Advertising is any paid form of non-personal communication of ideas or products in the "prime

media": i.e. television, newspapers, magazines, billboard posters, radio, cinema etc. Advertising

is intended to persuade and to inform.

The two basic aspects of advertising are the message (what you want your communication to

say) and the medium (how you get your message across)

Direct marketing

Direct marketing creates a direct relationship between the customer and the business on an

individual basis.

Personal Selling

Personal selling refers to oral communication with potential buyers of a product with the

intention of making a sale. The personal selling may focus initially on developing a relationship

with the potential buyer, but will always ultimately end with an attempt to "close the sale".

Sales Promotion

Sales promotion refers to the provision of incentives to customers or to the distribution channel

to stimulate demand for a product.

Public Relations

Public relations is the communication of a product, brand or business by placing information

about it in the media without paying for the time or media space directly

Factors that determine the type of promotional tools used

Each of the above components of the promotional mix has strengths and weaknesses. There are

several factors that should be taken into account in deciding which, and how much of each tool

to use in a promotional marketing campaign:

(1) Resource availability and the cost of each promotional tool

Advertising (particularly on television and in the national newspapers can be very expensive).

The overall resource budget for the promotional campaign will often determine which tools the

business can afford to use.

(2) Market size and concentration

If a market size is small and the number of potential buyers is small, then personal selling may

be the most cost-effective promotional tool.

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A good example of this would be businesses selling software systems designed for supermarket

retailers. On the other hand, where markets are geographically disperse or, where there are

substantial numbers of potential customers, advertising is usually the most effective.

(3) Customer information needs

Some potential customers need to be provided with detailed, complex information to help them

evaluate a purchase (e.g. buyers of equipment for nuclear power stations, or health service

managers investing in the latest medical technology). In this situation, personal selling is almost

always required - often using selling teams rather than just one individual.

By contrast, few consumers need much information about products such as baked beans or bread.

Promotional tools such as brand advertising and sales promotion are much more effective in this

case.

Rural Marketing - A Critical Review

Prime Minister Manmohan Singh recently talked about his vision for rural India: "My vision of

rural India is of a modern agrarian, industrial and services economy co-existing side by side,

where people can live in well-equipped villages and commute easily to work, be it on the

farm or in the non-farm economy. There is much that modern science and technology can

do to realize this vision. Rural incomes have to be increased. Rural infrastructure has to be

improved. Rural health and education needs have to be met. Employment opportunities

have to be created in rural areas."

'Go rural' is the slogan of marketing gurus after analyzing the socio-economic changes in

villages. The Rural population is nearly three times the urban, so that Rural consumers have

become the prime target market for consumer durable and non-durable products, food,

construction, electrical, electronics, automobiles, banks, insurance companies and other

sectors besides hundred per cent of agri-input products such as seeds, fertilizers, pesticides

and farm machinery. The Indian rural market today accounts for only about Rs 8 billion of

the total ad pie of Rs 120 billion, thus claiming 6.6 per cent of the total share. So clearly

there seems to be a long way ahead. Although a lot is spoken about the immense potential

of the unexplored rural market, advertisers and companies find it easier to vie for a share of

the already divided urban pie.

The success of a brand in the Indian rural market is as unpredictable as rain. It has always

been difficult to gauge the rural market. Many brands, which should have been successful,

have failed miserably. More often than not, people attribute rural market success to luck.

Therefore, marketers need to understand the social dynamics and attitude variations within

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each village though nationally it follows a consistent pattern looking at the challenges and

the opportunities which rural markets offer to the marketers it can be said that the future is

very promising for those who can understand the dynamics of rural markets and exploit

them to their best advantage. A radical change in attitudes of marketers towards the vibrant

and burgeoning rural markets is called for, so they can successfully impress on the 230

million rural consumers spread over approximately six hundred thousand villages in rural

India.

What rural market buys?

Rural India buys small packs, as they are perceived as value for money. There is brand

stickiness, where a consumer buys a brand out of habit and not really by choice. Brands

rarely fight for market share; they just have to be visible in the right place. Even expensive

brands, such as Close-Up, Marie biscuits and Clinic shampoo are doing well because of deep

distribution, many brands are doing well without much advertising support — Ghadi, a big

detergent brand in North India, is an example.

Why Rural Market?

The Indian rural market has a huge demand base and offers great opportunities to

marketers. Two-thirds of Indian consumers live in rural areas and almost half of the national

income is generated here. The reasons for heading into the rural areas are fairly clear. The

urban consumer durable market for products like color TVs, washing machines, refrigerators

and air conditioners is growing annually at between 7 per cent and 10 per cent.

The rural market is zooming ahead at around 25 per cent annually. "The rural market is

growing faster than urban India now," says Venugopal Dhoot, chairman of the Rs 989 -

crore(Rs billion) Videocon Appliances. "The urban market is a replacement and up gradation

market today," adds Samsung's director, marketing, Ravinder Zutshi.

Reasons for improvement of business in rural area

Socio-economic changes (lifestyle, habits and tastes, economic status)

Literacy level (25% before independence – more than 65% in 2001)

Infrastructure facilities (roads, electricity, media)

Increase in income 

Increase in expectations

MART, the specialist rural marketing and rural development consultancy has found that 53

per cent of FMCG sales lie in the rural areas, as do 59 per cent of consumer durable sales,

said its head Pradeep Kashyap at the seminar. Of two million BSNL mobile connections, 50

per cent went to small towns and villages, of 20 million Rediffmail subscriptions, 60 per cent

came from small towns, so did half the transactions on Rediff's shopping site.

Special features of rural market

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Unlike urban markets, rural markets are difficult to predict and possess special

characteristics. The featured population is predominantly illiterate, have low income,

characterized by irregular income, lack of monthly income and flow of income fluctuating

with the monsoon winds.

Rural markets face the critical issues of Distribution, Understanding the rural consumer,

Communication and Poor infrastructure. The marketer has to strengthen the distribution and

pricing strategies. The rural consumer expects value for money and owing to has unsteady

and meager status of weekly income; increasing the household income and improving

distribution are the viable strategies that have to be adapted to tap the immense potential

of the market.

Media reach is a strong reason for the penetration of goods like cosmetics, mobile phones,

etc., which are only used by the urban people. Increasing awareness and knowledge on

different products and brands accelerate the demand. The rural audience are however

critical of glamorous ads on TV, and depend on the opinion leaders who introduce the

product by using it and recommending it.

Opinion leaders play a key role in popularizing products and influence in rural market.

Nowadays educated youth of rural also influences the rural consumers. Rural consumers are

influenced by the life style they watch on television sets. Their less exposure to outside

world makes them innocent and fascinated to novelties. The reach of mass television media,

especially television has influenced the buying behaviour greatly

Creating brands for rural India

Rural markets are delicately powerful. Certain adaptations are required to cater to the rural

masses; they have unique expectation and warrant changes in all four parameters of

product, price, promotion and distribution.

A lot is already emphasized on adapting the product and price in terms of packaging,

flavouring, etc and in sachets, priced to suit the economic status of the rural India in sizes

like Rs.5 packs and Re.1 packs that are perceived to be of value for money. This is a typical

penetration strategy, that promises to convert the first time customers to repeated

customers.

The promotion strategies and distribution strategies are of paramount importance. Ad

makers have learnt to leverage the benefits of improved infrastructure and media reach.

The television airs advertisements to lure rural masses, and they are sure it reaches the

target audience, because majority of rural India possesses and is glued to TV sets!

Distributing small and medium sized packets thro poor roads, over long distances, into deep

pockets of rural India and getting the stockiest to trust the mobility is a Herculean task.

Giving the confidence those advertisements will support. Sales force is being trained to win

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the confidence of opinion leaders. Opinion leaders play an important role in popularizing the

brand. They sometimes play the role of entry barriers for new products.

The method of promotion needs to be tailored to suit the expectations of the market.

Techniques that have proved to be successful are Van campaigns, edutainment films,

generating word of mouth publicity through opinion leaders, colourful wall paintings. The

Wide reach of television has exposed the other wise conservative audience to

westernization. Panchayat televisions in Tamilnadu carries message that are well received

and contribute to community development.

Dynamics of rural markets differ from other market types, and similarly rural marketing

strategies are also significantly different from the marketing strategies aimed at an urban or

industrial consumer. This, along with several other related issues, have been subject matter

of intense discussions and debate in countries like India and China and focus of even

international symposia organized in these countries. 

Rural markets and rural marketing involve a number of strategies, which include:

* Client and location specific promotion

* Joint or cooperative promotion

* Bundling of inputs

* Partnership for sustainability

Client and Location specific promotion involves a strategy designed to be suitable to the

location and the client. Joint or co-operative promotion strategy involves participation

between the marketing agencies and the client. 'Bundling of inputs' denote a marketing

strategy, in which several related items are sold to the target client, including arrangements

of credit, after-sale service, and so on. Media, both traditional as well as the modern media,

is used as a marketing strategy to attract rural customers.

Partnership for sustainability involves laying and building a foundation for continuous and

long lasting relationship.

Innovative media can be used to reach the rural customers. Radio and television are the

conventional media that are reaching the rural audience effectively. But horse cart, bullock

cart and wall writing are the other media, which can carry the message effectively to the

rural customers. 

Rural marketing is an evolving concept, and as a part of any economy has untapped

potential; marketers have realized the opportunity recently. Improvement in infrastructure

and reach, promise a bright future for those intending to go rural. Rural consumers are keen

on branded goods nowadays, so the market size for products and services seems to have

burgeoned. The rural population has shown a trend of wanting to move into a state of

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gradual urbanization in terms of exposure, habits, lifestyles and lastly, consumption patterns

of goods and services. There are dangers on concentrating more on the rural customers.

Reducing the product features in order to lower prices is a dangerous game to play.

http://www.edocfind.com/download/ppt/MEDIA%20AND%20RTI/

aHR0cDovL3d3dy5ydGkub3JnLmluL0RvY3VtZW50cy9DYXNlJTIwU3R1ZGllcy9QcmVzZW50YXRpb25zL1JU

SSUyMFBPV0VSLU9jdC0xL01lZGlhJTIwYW5kJTIwUmlnaHQlMjBUbyUyMEluZm9ybWF0aW9uLnBwdA

PRICE:-

The Price is the one of components of marketing Mix, along with

Promotion, Product Distribution and Product. The price is usually

defined as financially expressed value of the product or service at the

market. Price levels are forming the public opinion about a specific

supplier. For modern shopper the price is not only the expression of

money outflow, but also represent a certain value, benefit or

satisfaction perceived by certain product / service.

The price has specific relationship with other components of marketing mix. Actually the

price is the only component that generates revenue, while other components generate

costs. Manufacturing of the product represent the cost. The distribution of the product also

generate the cost. The promotion usually creates the increase of demand for the

product/service, but directly also creates costs. All these costs needs to be covered through

the price.

Still, the goal of the price is not only to cover the basic costs of manufacturing, distribution

and promotion. The function of the price is much more complex and depends on different

variables. Goals of price depends on company's policy against various relationships:

 

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Profit oriented goals are including three main variables. Profit maximizing has the goal of

extraction of maximal possible profit. Satisfactory profit goals target the specific profit rate.

Return on investment pricing is primarily focused on direct return of investment to the

investor.

Sales oriented goals can have two main targets. Market share approach is targeting a

specific price level that should bring the company to the specific position in the market.

Sales maximizing prices is supposed to bring direct increase of profit.

Competition variable is very important, therefore the company can adopt several price

policies that should address the competition in appropriate way. Competition avoiding

process have a goal of avoiding clashes ( price wars ) with competition. Repelling prices

policy has the aim of discouraging the competition from entering the new market or product

category. Stabile prices policy is the common price strategy that brings balance between

attractiveness to shoppers and challenge to competition.

Prestige price positioning have relatively high price level. There is a certain segment of

customers that are willing to pay high premium price in order to distinguish themselves from

the majority of the market. These customers are building their lifestyle image by purchasing

exclusive and luxury products.

Status Quo is pricing policy when company does not want to make to make disturbances in the

market. This is the case with the products that have the specific position in the market, while any bigger

alteration in price policy would not bring much value.

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Public relationship is one of the elements of company promotion

within activities of marketing mix. Public relationship represent

communication of company and establishment of relationship with

different stakeholder groups: consumers, employees, shareholder,

government and different social groups.

Contemporary market trends require companies to move from occasional communication to

continuous public relationship communication in organized and planned manner. The main

goal of public relationship is building of prestige and image through formal communication.

The medias for public relationship communication are:

Newspaper & magazine Articles

Press conferences

Sponsored events

Press releases

Animation of Experts for purposes of PR

Publicity is spontaneous manifestation of positive information publishing, not initiated by

company. Publicity is considered as a part of public relationship, since it serve to the common

goal. Publicity is shown through news, stories, newspaper columns, editor's comments, ...

Unfortunately, there is negative publicity too. Negative news, articles or comments can be

published occasionally, as a result of different factors. Negative publicity can result with

sales decrease, image deterioration or even lead to serious business crisis. The goal of

public relationship is to alleviate negative effects of negative publicity by planned PR

activity.

The main problem with positive and negative publicity is the fact that there is no real

control of media. The only way of influencing the media and public opinion is choosing a

right corporate social responsibility policy and PR approach that will minimize possibility for

negative publicity and maximize positive public opinion of the company.

BIBLIOGRAPHY:-

http://www.biz-development.com/Marketing/5.7.Marketing-Mix-Promotion.htm

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