OverviewQuick FactsSAP Information SheetSAP Service and SupportSAP MaxAttention

Protect Your Custom-Developed SAP® Solutions with Premium Support

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SummaryOur support service for custom-developed SAP® software proactively protects the unique business solutions that your organization depends on and is an integral part of the SAP MaxAttention™ offering. You can access the same support infrastructure used for your standard SAP software. And you can rely on premium care from our expert team to optimize reliability throughout the lifecycle of your custom solution. Objectives

• Maximize the value of your custom SAP software with proactive support

• Increase the reliability of custom SAP solutions

• Enable your custom SAP solution to operate smoothly when applying support or enhancement packages to standard SAP software

• Streamline access to support expertise and resources

Solution • Same access to SAP MaxAttention experts, tools, and services for both custom and standard solutions

• Baseline support to cover message handling • Access to all SAP MaxAttention services, which you can apply proactively as needed to custom solutions

Benefits • Minimize risk when applying enhancement and support packages to custom SAP solutions

• Speed issue resolution and reduce downtime • Protect your investment in custom SAP solutions over time

• Increase operational stability and cut operating costs

• Simplify operations with a unified support infrastructure and team

Learn moreTo find out more, call your SAP representative today or visit us online at www.sap.com/customdev.

Quick Facts

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

Overview

Your standard and custom SAP solutions all work together and, with SAP MaxAttention, so does your support. We offer the same premium services across your entire solution landscape to optimize the reliability of your mission- critical custom applications.

You have the flexibility to choose when and how to deploy our services, and you can call in specialist expertise whenever you need it to help ensure that everything runs smoothly.

To make things simpler, you can draw on the same support tools and processes you use for

your standard SAP software. To streamline the way you access support and get all the resources you need, our technical quality managers oversee support requirements and provide a single point of contact.

The status of your custom SAP solution is included in the standard reports you receive through SAP MaxAttention and reviewed with your IT executives during the normal review cycles. This helps you proactively identify potential problems. The result is simplified maintenance and maximized reliability for your tailor-made solutions.

Overview

SAP MaxAttention offers a simple approach to supporting your custom solutions, with the high quality you’ve come to expect from SAP.

www.sap.com Quick Facts

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© 2016 SAP SE or an SAP affi liate company. All rights reserved.

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