PUSPITA WULANDARIAssistant Minister of Finance for Tax Oversight

ObjectionEvaluator

Information

- Provide general information- Call history as tools for AR

Application

- Tutorial & Troubleshooting- Future Changes

Complaint

- Ethics, services- Future change

Non- ServiceComplaints

ServiceComplaints

4 hoursphone

Indonesia

Asia Pacific World

s

s1 grandchampion

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2008 2009 2010 2011 2012 2013 2014 2015

TRENDLINE

Annual traffic call

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January February March April May June July August September October November December

2015

Monthly call - 2015

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VisionTo become the best tax administration institution forsovereignty and self sufficient of the state

Organizational ValueIntegrity, Professionalism, Synergy, Service, Excellence

Missions• To collect tax revenue based on voluntary compliance and fair

law enforcement• To deploy the latest technology to make it easy for the

taxpayers• To build integrity, competence and professionalism of HR• To build performance based-compensation

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Policy Direction

2015: Developing tax payers2016: Law enforcement2017: Preparation of SARA2018: Synergy of agencies, institutions, associations, and other parties2019: Self-sufficient state financing

Strategic Target• Optimal Tax Revenues• Public Service Oriented• High Tax Compliance• Excellent Service• Increasing the Effectiveness of

Public Relation• Increasing Tax Broadening

• Increasing Supervision ofTaxpayer

• Increasing the Effectiveness ofAudit

• Increasing the Effectiveness ofLaw Enforcement

• Increasing the Reliability of Data• A Reliable Organization and

Transformation

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Calculating the Right andObligations of Taxation Tax Payment Tax Report

Indonesia Tax Collection System

Taxpayer Knowledge

Walk in Calling MessageMailingE-mail

Social Media

REGISTRATION RPCALCULATING

PAYMENT

REPORTING

MONITORING& ENFORCING

OBJECTION/APPEAL

COLLECTING

Year Number of Taxpayer Tax Revenue2002 2,235,054 176,200,000,000,0002008 10,070,632 571,106,000,000,0002015 33,340,978 1,060,830,010,000,000

Population237.641.326

Islands 13.466Provinces 34

Marine Area3.257.483 km2

Reg. Tax Office33

Tax Office341 + 207

Tax Officer37.934

INDONESIA

“A good relationship starts with goodcommunication”