Putting Together Effective Cross-Functional Teams A Lot Like Herding Cats ISM – Dallas

Putting Together Effective Cross-Functional Teams

A Lot Like Herding Cats

ISM – Dallas

Copyright 2013 by Babineaux Educational Services and Training, Inc.

Grandpa and his Mule, Boudreaux


An Action Plan for Creating Effective Teamsby Robert M. Monczka, Ph.D., C.P.M. and Robert J. Trent, Ph.D.

Studies by MSU reveals– “80% of firms emphasize Cross

Functional teams, but most teams failed to deliver results due to poor leadership.”

Our challenge is to be better team leaders


Defining Teams

A group of people forming one side in a sports competition A number of people organized to function cooperatively as a

group Two or more animals worked together, especially to pull a

vehicle or agricultural equipment A number of people or animals who do something together as a

group Used in a number of phrases which refer to people working

together as a group in order to achieve something A number of people who act together as a group, either in a

sport or in order to achieve something A team is also two or more horses or other animals working

together to pull a load: a team of oxen A group of players forming one side in a competitive game or

sport Two or more people working together Come together as a team to achieve a common goal


Defining Leadership

To guide on a way especially by going in advance To direct on a course or in a direction To guide someone or something along a way To go before or with to show the way; conduct or escort To conduct by holding and guiding To guide in direction, course, action, opinion, etc To bring to some conclusion or condition <led to believe

otherwise> To conduct or bring (water, wire, etc.) in a particular course To command or direct (an army or other large organization) To influence or induce; cause To cause someone difficulty by forcing to do

irksome or unnecessary things


Team Leadership

Convincing People

Working Together

Common Purpose

Achieving Results


Convincing people to work together with a common purpose to achieve desired results

Convincing People Effectively Working with Different Personality Behaviors

Working with the Owls, Lions, Otters and Puppies Working Together

Quality Problem Solving and Decision Making by ConsensusNot the quickest and easiest way to make a living

Common Purpose Development and Establishment of Goals and Objectives

SMART objectives that work for the Team Achieving Results

Measuring Performance and Giving Rewards and Recognition

Sometimes money isn’t everything


Teams are full of People


Know Who’s on Your Team & their Talents


Observable Behavior of Team Members

Gut Feelings How others feel

Relationships Planning &

Organization

Cut to the Chase Make a decision

Loves Details Research

Facts

Feelings

Ask

Ass

erti

veT

ell Assertive


Cross Functional Team Members are People Too

The purpose is to identify the needs and preferences of the individual.

Needs and preferences of such very diverse people are very relevant in teamwork.


Using Awareness Of Behavior Styles To Lead More Effectively

by Jacqueline L. Miller, C.P.M. Purchasing Product Manager

Hennessy Industries

“In order to be an effective team leader, we must

Learn to recognize differences among our colleagues.

Learn their behavior styles andAdjust our own behavior

In order to lead more effectively.”


Vary Your Approach

Enthusiastic Informal Interesting

Slow Trust Relaxed

Detailed Calm Time

Otto the Owl

Concise Not Aggressive Businesslike

Larry the Lion

Pat the Puppy Ed the Otter

Facts

Feelings

Ask

Ass

erti

veT

ell Assertive



People Effectively Working with Different Personality Behaviors

Working with the Owls, Lions, Otters and Bunnies Working Together




Giving and Receiving Rewards and RecognitionSometimes money isn’t everything


Working Together through Consensus Building

¨ Method of problem solving & decision making

¨ Results in higher quality of decisions.¨ Integrates ideas and experiences

¨ Usually difficult to attain.¨ Will consume more time.


Keys to Effective Consensus Building

¨ Be prepare with a position prior to team meeting

¨ Be obligated to express opinion, explain fully and to listen

¨ Be ready to modify position¨ Avoid conflict avoidance techniques

– Voting, compromising or giving in


Questions about Consensus Building

1. Does consensus mean total agreement? No, only agreement to go along

2. Without everyone’s agreement, what happens? Nothing Passive resistance

3. When is consensus building more important? Important decisions Decision and implementation people are

same








Giving and Receiving Rewards and RecognitionSometimes money isn’t everything


Developing Verifiable Team Objectives

Set tone of teams’ efforts Create a measuring tool to assess

performance

How to hit your target – every time


Developing Verifiable Team Objectives

Set tone of teams’ efforts Create a measuring tool to assess

performance

SMART objectives


S.M.A.R.T. Objectives

pecific– Limited to one subject or topic

easurable– Observable or quantifiable

ligned– Both vertical and horizontal

ealistic– But not easy - a challenge

ime-bound – Target dates

S

M

A

R

T








Measuring Performance and Giving Rewards and RecognitionSometimes money isn’t everything


Achieving Results

Measuring Performance Theories Expectancy Theory

Is the required performance obtainable from the effort


Achieving Results

Measuring Performance Theories Expectancy Theory Reinforcement Theory

Motivated to behave based on past rewards


Achieving Results

Measuring Performance Theories Expectancy Theory Reinforcement Theory Equity Theory

Is the reward fair, given their input – Does the reward match the effort


Achieving Results

Importance of Performance Measurement• Drives team members to achieve

• Team members will do “What is inspected, not what is expected” The Hawthorne Effect

• Helps team leaders rate members • Allows team leaders to reward highest

performing members


Achieving Results

Keys to Achieving Desired Team Performance

Goals should be discussed with the team and agreed Metrics should be capable of being measured

using some scale or some tool They should be observable in that teams are able

to see them easily Use a combination of objective and subjective

measures Link rewards to performance metrics

Not just money, but meaningful rewards


Achieving Results

Rewards & Recognition Having vs. Using Skill

SetsWhat good, if not used?


Achieving Results


Sets Team vs. Individual

RewardsWho measures and

rewards who?


Achieving Results


Sets Team vs. Individual

Rewards WIIFM

Money is good, but it isn’t everything


Team Leadership

Convincing People

Working Together

Common Purpose

Achieving Results

In Summary


Team Leadership

Convincing People Effectively Working with Different Personality Behaviors

Working with the Owls, Lions, Otters and Puppies


Team Leadership

Working TogetherQuality Problem Solving and Decision Making by

ConsensusNot the quickest and easiest way to make a living


Team Leadership

Common PurposeDevelopment and Establishment of Goals and

ObjectivesSMART objectives that work for the Team


Team Leadership

Achieving Results Measuring Performance and Giving Rewards

and Recognition Expectations vs. Inspections

Reinforcement Fairness ExpectancyRewards/

Recognition

Productivity Problem

6 People & 60 Buttons to push

Need 20% increase without hiring more Button Pushers


Ask The Consultant

Simple solution

Each person must grow another finger on each hand

How do I get people to grow extra fingers?


Ask The Consultant

I only make Recommendations

Details of Execution are up to you


Ask The Consultant

I can tell you what to do,

but the doing is up to

YOUCopyright 2013 by Babineaux Educational Services and Training, Inc.


Thanks for your time and attention

From My Team to Yours – Be a Better Leader

Putting Together Effective Cross-Functional Teams

A Lot Like Herding Cats

ISM – Dallas

Documents

Putting Together Effective Cross-Functional Teams A Lot Like Herding Cats ISM – Dallas