QUALITY MANUAL - IGS

IS-QM-000 QUALITY MANUAL PAGE 1 OF 35

DOC.NO: IS-QM-000 REVISION: 03

PREPARED : IORDANOV

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CHECKED : ZINNO DATE : 15/03/2011

APPROVED : BEKBAUOV QUALITY MANUAL

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QUALITY MANUAL

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APPROVED: ………………………………….. NURBOL BEKBAUOV GENERAL DIRECTOR AKSAI, DATE: 15/03/2011

03



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Table of contents

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Bookmark not defined. 1. Introduction .................................................................................................... 4

1.1. Company primary activities .................................................................... 4

1.2. Distribution and control of quality manual ............................................. 5 2. Normative references..................................................................................... 6 3. Terms, definitions and acronyms.................................................................... 6 4. Quality Management system........................................................................... 8

4.1. QMS, general requirements.................................................................... 8

4.2. Documentation requirements ............................................................... 10 5. Management responsibility ........................................................................... 12

5.1. Management commitment.................................................................... 12

5.2. Customer Focus.................................................................................... 12

5.3. Quality policy........................................................................................ 13

5.4. Planning ............................................................................................... 13

5.5. Responsibility, authority & communication........................................... 14

5.6. Management review ............................................................................. 15 6. Resource management................................................................................... 17

6.1. Provision of resources .......................................................................... 17

6.2. Human resources ................................................................................. 17

6.3. Infrastructure ....................................................................................... 18

6.4. Work environment................................................................................ 18 7. Product realization........................................................................................ 19

7.1. Planning of product realisation ............................................................. 19

7.2. Customer-related processes ................................................................. 19

7.3. Design and development...................................................................... 21

7.4. Purchasing............................................................................................ 22



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7.4.1. Purchasing process ........................................................................... 22

7.4.2. Purchasing information ..................................................................... 22

7.4.3. Verification of purchased product ..................................................... 22

7.5. Production and service provision .......................................................... 23

7.5.1. Control of production and service provision...................................... 23

7.5.2. Validation of processes for production and service provision............ 23

7.5.3. Identification and traceability ........................................................... 24

7.5.4. Customer property............................................................................ 25

7.5.5. Preservation of product .................................................................... 25

7.6. Control of monitoring & measuring equipment .................................... 26

7.6.1. Measurement system analysis and calibration records ..................... 26

7.6.2. Laboratory requirements .................................................................. 26 8. Measurement, analysis and improvement ..................................................... 28

8.1. General................................................................................................. 28

8.2. Monitoring and measurement .............................................................. 28

8.3. Control of non conforming product ...................................................... 29

8.4. Analysis of data .................................................................................... 30

8.5. Improvement........................................................................................ 30

8.5.1. Continuous improvement................................................................. 30

8.5.2. Corrective/Preventive actions ........................................................... 30



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1. Introduction 1.1. Company primary activities

IGS Corporation is a construction company which operates in the Oil and Gas industry performing a large scale of works and services related to the construction of plants , pipelines , stations and other facilities related to. The IGS Corporation is an enterprise, strongly axed on quality, Customer service and environmental guidelines. IGS Corporation has a remarkable list of successes in the Oil and Gas Industry in the major fields of RoK that started from its foundation in 1998. IGS Corporation has based the Quality Management System (QMS) with the purpose to demonstrate its capability to provide works and services that meet Customer and applicable regulatory requirements but also to operate with increased effectiveness and efficiency with the overall aim to continually improve quality of works and services.

Scope and application

This manual is the document in the top level of IGS Corporation Quality System that sets up the general policies that all departments , staff and personnel shall follow in the field of quality. This manual shows the internal and external relationships of our staff and our Customers staff and is a guideline for processes in the field of quality directed to consistently provide such level of work and services that meets all Customers and regulatory requirements, according to the standard ISO9001:2008.

The Scope and application of the manual are in the sphere of construction works i.e. civil , structures , piping and process equipment installation on Oil and Gas plants and pipelines installation that IGS Corporation performs in its activity under contracts with the Clients.

We include the main policies and procedures developped during our experience of work for the major Customers in Oil and Gas industry, committed to provide reliable quality in all our products.

This quality manual is applicable at the IGS Corporation head and branch offices , production facilities and Projects sites.



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1.2. Distribution and control of quality manual

This Quality Manual is published with the intention to inform any interested party about IGS Corporation Quality Management System general guidelines, policies and procedures. All printed copies are uncontrolled and will not be updated except if a special agreement has been established with the Quality Management Department. The only controlled copy is in the master file of the IGS Corporation Quality Management Department.



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2. Normative references The following external documents contain provisions which, through reference in this manual, constitute provisions of our QMS:

ISO 9001:2008 Quality management systems – Requirements ISO 9000:2005 Quality management systems - Fundamentals and

vocabulary

Customer standards , norms and manuals

Applicable State Regulatory standards , Norms and procedures

Appendix 2 contains a List of Key QMS documents with links referenced in this manual and defines the key top level processes for implementing our quality policy.

3. Terms, definitions and acronyms Our QMS uses the same internationally recognized terms, vocabulary and definitions given in ISO 9000:2005.

Following are the acronyms, terms, vocabulary and definitions unique to our organization, Customers, industry and region and referenced throughout our QMS and referenced thru the present Quality Manual

IS IGS Corporation Company Customer QMS Quality Management System CAR Corrective Action COA Certificate Of Analysis NCR Non conformance report ISL IGS Corporation Laboratory Masterlist Main document control tool, includes a list of all controlled

documents, with their revision level WHMIS Workplace hazardous material information system QM Quality Manual PM Project Manager



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TM Technical Manager CM Construction Manager EM Engineering Manager SS Site Superintendent PLM Procurement and Logistic Manager PQM Project Quality Manager QCE Quality Control Engineer WI Welding Inspector NDES NDE Services PHSEM Projects HSE Manager PAM Personnel and Administration Manager PCC Planner / Cost Controller PC Project Coordinator MC Material Coordinator PQP Project Quality Plan QMP Quality Management Procedures QAP Quality Assurance Procedures MS Method Statement ITP Inspection & Test Plan



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4. Quality Management system 4.1. QMS, general requirements

IGS Corporation has identified the processes needed for this quality system as well as their interaction, as shown in figure 1.

The QMS has been developed with the philosophy of continuous improvement and the quality policy and related processes for providing products and services which meet Customer requirements and finally is aiming to enhance Customer satisfaction , to meet management requirements of ISO 9001:2008 and other external standards and regulatory requirements.

The effectiveness of the Quality Management System is assessed trough:

Review of quality objectives at the management reviews

Internal audits

Corrective and improvement actions.

Specific responsibilities for and the sequence and interaction of our key QMS processes are detailed in Operating or Quality Assurance Procedures (QAPs).

IGS Corporation also recognize the significant role that subcontractors play in achieving desired results and recognize that we must ensure proper control over the QMS processes related to subcontractor works.



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QUALITY MANAGEMENT SYSTEM PROCESSES INTERACTION SCHEME

CUSTOMER FEEDBACK

TECHNICAL ,АND PROJECT DESIGN REQUIREMENTS

CUSTOMER

WORK ACCEPTANCE

AS BUILT DOCUMENTATION

HANDOVER

DCC

WORK PERFORMANCE

ACCEPTANCE ACTS

SITE ENGINEERING

SCHEDULING

AS BUILT DOCUMENTATION

PURCHASE ORDERS AND PURCHASING

WORKING DOCUMENTATION

METHOD STATEMENTS , INSTALLATION

PLANS

WORKING ACTIVITIES

(PRODUCTION , CONSTRUCTION ,

FABRICATION, ERECTION AND INSTALLATION)

MATERIAL TRACEBILITY

EQUIPMENT INSPECTION

LABORATORIES INSPECTION AND TESTING

MEASUREMENTS , ANALYSIS AND

IMPROVEMENT

INTERNAL AUDIT

CONTROL OF NON

CONFORMING PRODUCTION

RECOURCES MANAGEMENT

INFRASTRUCTURE

WELDERS SELECTION , TRAINING AND QUALIFICATION

HUMAN

RESOURCES TRAINING AND MOTIVATION

AND MAINTENANCE

CONTINUOUS IMPROVEMENT

CORRECTIVE AND PREVENTIVE

ACTIONS

QUALIFICATION OF MATERIALS

AND PERSONNEL

MANAGEMENT RESPONSIBILITY

QALITY POLICY QUALITY MANUAL

QUALITY OBJECTIVES

MANAGEMENT REVIEW

CONTROL OF RECORDS DOCUMENT CONTROL

FIGURE 1



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4.2. Documentation requirements

4.2.1. General

Our quality system documentation is divided in three levels:

Level 1: Defines the guidelines and policies of the IGS Corporation, and includes this Quality Manual, the Quality Policy and the Quality Objectives

Level 2: Quality Procedures that ensure the planning, operation and control of our operations. All of them are indexed in the Masterlist.

Level 3: The operational work Instructions , Method Statements , ITPs , Forms and Checklists that assure the adequate performance and traceability of our operations.

QMS documents and data may be in hard copy or electronic media. QMS documentation includes this Quality Manual and all other internal and external documents and data needed to manage, perform or verify work affecting product quality.

4.2.2. Quality Manual

This manual is that part of our QMS that defines the scope of our QMS and documents the policy, procedures and processes needed to implement our quality policy and achieve our quality objectives.

This manual also documents and defines the overall sequence and interaction between our key QMS processes (Scheme 4.1).

4.2.3. Control of documents

All QMS documents generated in IGS Corporation , including forms used to create quality records are approved prior to issue, they are reviewed and maintained at the latest revision level , always available at the point of use. This is carried out by DCC through internal transmittal of documents or giving access to electronic copies. The printed copies are available where computer is not present and those copies are controlled by the Masterlist.

All external documents, including the Customers and engineering drawings and specifications, are also controlled through the Masterlist by appointed DCC officer and managed by the Engineering Manager who controls the following:

identify the current revision status of documents and their adequacy prior to use.



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ensure that documents remain legible, readily identifiable and retrievable.

ensure that relevant versions of applicable documents are available at points of use.

ensure that documents of external origin (including Customer engineering standards/specifications) are identified and their distribution controlled.

prevent the unintended use of obsolete documents, and to apply suitable identification to them if they are retained for any purpose.

Review the documents and inform Customer for their update as necessary and/or re-approval.

The engineering drawings and specifications are updated at their latest revision and the use and implementation of IFC or AFC documents in the Project works is enshured. The Control of documents is detailed in the DOCUMENT CONTROL PROCEDURE IS-QM-002.

4.2.4. Control of records

Quality records providing evidence of the conformity to the standards are maintained. This is a key element for traceability, the hardcopies are legible and retrievable, and the electronic documents are backed up every day. Retention period is available in the Masterlist, most of hardcopies and electronic records are set up to five years and three years for the product samples.

The QUALITY RECORDS MANAGEMENT PROCEDURE IS-QM-006 describes this process and details the procedures necessary to control quality records that, as a minimum, are prepared to document the following:

results of processes performed, including identification of the individuals performing the activity.

product/process evaluation/acceptance criteria. procedures, drawings or instructions used to perform an activity,

including revision or date of document. identification of material, parts, or equipment used in the work

process personnel, material or equipment qualifications. pertinent technical records from sub-contractors , vendors and

suppliers.

Records may be in the form of hard copy or electronic media.



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5. Management responsibility 5.1. Management commitment

Top management is dedicated to maintain the Quality Management System, this is achieved trough the communication of the importance of satisfying Customers, complying regulatory requirements, the review of the Quality Policy, the Quality Objectives progress, and the execution of the Management reviews. All required resources are provided as a result of these reviews.

Our Quality policy statement ( Appendix 1) documents and communicates the importance of meeting or exceeding all applicable requirements (including Customer, regulatory and legal requirements) through continual improvement of our processes, products, and services.

We ensure that our quality policy is understood, implemented, and maintained at all levels of the organization and through periodic management review of the quality policy statement and corporate level improvement objectives.

The processes are reviewed by the concerned top managers at least in a yearly basis, to assure their effectiveness and efficiency.

5.2. Customer Focus

IGS Corporation is strongly Customer focused. From the bid stage till the handover process, we make sure that their requirements are kept and followed. IGS Corporation works closely with its Customers to understand their expectations. This close working relationship helps IGS Corporation better meet Customer's expectations today and to anticipate and meet their needs in the future.

All Project Management staff ensures that not only the Customer requirements are understood, but they are determined and met with the aim of enhancing Customer satisfaction. The Customer requirements are determined, converted into internal requirements and communicated to the appropriate people within the organization through documented processes and work instructions.



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5.3. Quality policy

(SEE ATTACHMENT 1 : QUALITY POLICY OF IGS CORPORATION LLC).

Our quality policy statement indicates our commitment and focuses on what is important to us as an organization: achieving Customer satisfaction; and it prescribes the method by which we accomplish this: by continually improving processes, products, and services to ensure they fully meet the requirements.

The achievement of the Quality Policy is accomplished trough the Quality Objectives and the communication and implication of all employees, who are communicated and involved in understanding it.

5.4. Planning

5.4.1. Quality Objectives

The Quality Objectives are set up to download the Quality Policy within the overall processes of the company. They are marking the general lines for the effectiveness of the Quality Management System and their achievement level is measured and discussed at management reviews. The overall Quality Objectives are:

Overall Operational Efficiency: General Director (GD) Customer Satisfaction: Project Manager (PM); QMS Effectiveness: Technical Manager (TM) Training Effectiveness and Employee Awareness: Human Resources

Officer (HRO) with input from the Construction Manager (CM) and HSE Manager (HSE);

Production Performance: Engineering Manager (EM); Effectiveness of Production Processes: Construction Manager (CM); Production Quality: Project Project Quality Manager (PQM) Supplier Performance: Materials Manager (MM);

And also following special objectives such as:

Achievement of minimal Repair rate in welding production and overall NCR index: Construction Manager (CM) and Project Quality Manager (PQM);

Commitment to continuous process improvement Conduct all operations in conformance with all applicable

environmental norms and regulations



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5.5. Responsibility, authority & communication

5.5.1. Responsibility and authority

1. Top management - ensures that responsibilities and authorities are defined and communicated within the IGS Corporation to promote effective management of the quality system. The personnel responsible for the product quality has the authority to stop production across all working shifts. The Members of Top Management are ultimately responsible for the quality of IGS Corporation production and services since they control the systems and processes by which work is accomplished. Top Management is responsible for Business Planning; Development and communication of our Quality Policy; QMS Planning; Establishment and deployment of objectives; Provision of resources needed to implement and improve the QMS; Management reviews.

2. Management - All managers are responsible for execution of the

Business Plan and implementation of the policy, processes and systems described in this manual. All managers are responsible for Planning and controlling QMS processes within their area(s) of

responsibility; Establishment and deployment of operational level objectives; Provision of resources needed to implement and improve quality of

processes at operational level; Managers also evaluate employee performance and quality of work; Management with responsibility and authority for corrective action

are notified promptly of non-conformities and organize their clearance;

Management ensures that production across all shifts are staffed with personnel in charge of responsibility for production quality.

3. Employees - All employees are responsible for the quality of their work

and implementation of the policy and procedures applicable to processes they perform. Personnel responsible for product quality have the authority to stop

production to correct quality problems; Employees are motivated and empowered to identify and report any

known or potential problems and recommend related solutions through internal audits;

Continual improvement and corrective/preventive action processes .



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The responsibilities and authorities are described in the PROJECT QUALITY PLAN IS-QM-001.

Detailed responsibilities and authorities for QMS implementation and improvement are contained in lower level documents referenced throughout this manual and other QMS documents including procedures, flow charts, job descriptions, work instructions, etc.

5.5.2. Management representative

Top management has appointed the Technical Manager (TM) with the authority and responsibility to ensure that all processes needed for the QMS are established, implemented and maintained, and to report to top management the performance of the Quality Management System and any need for improvement. The Technical Manager can delegate part of his authority and responsibility to the Quality Control Manager, in order to assure the effectiveness of the QMS. These two positions act inside the company to ensure that all their requirements are addressed and to promote awareness to meet their expectations throughout the IGS Corporation. They liaise with external parties such as Customers or auditors on matters related to the QMS.

5.6. Management review

5.6.1. General

Top management reviews the Quality System one or two times a year to ensure its continuing suitability, adequacy and effectiveness and includes all the requirements established in this international standard such as the performance trends and Customer issues. Records of these reviews are maintained.



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5.6.2. Management review input/output

The input to management review includes the following:

quality objectives follow up and information of the results of all audits;

the status of preventive and corrective actions; follow-up actions from previous management reviews; changes that could affect the quality management system; all processes performances; recommendations for improvement; an analysis of actual and potential field-failures and their impact on

quality, safety and environment (when applicable).

The outputs of these reviews include the following:

actions and decisions related to the improvement of the effectiveness of the QMS and its processes;

the improvement of product related to Customer requirements; the determination of resources needs.

It outputs also Corrective Actions if the quality objectives are not accomplished.

Details are shown in the MANAGEMENT REVIEW PROCEDURE - IS-QM-012.



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6. Resource management 6.1. Provision of resources

Top management ensures that adequate staff and infrastructure (equipment and materials) are available to:

Maintain and improve the effectiveness of the QMS Meet Customer requirements and enhance Customer satisfaction Meet the quality objectives Maintain an adequate work environment

The General Director (GD) with input from other responsible managers, monitors and measures overall operational efficiency and provides related input and recommendations that may affect QMS effectiveness to Top Management for review and action.

6.2. Human resources

Every person at all levels in the IGS Corporation whose work affects quality in any manner is competent, and fulfils the education, training, skills and experience as required in the job descriptions. This is assured by the determination of the training needs and the providence of all missing or obsolete competences, and the evaluation of the level of achievement for these objectives. All employees are aware of the relevance and importance of their work and how they contribute to the achievement of the quality objectives.

Training needs are summarised at the Training Chart maintained by the H.R. responsible, as well as the appropriate records in the employees' files.

Every manager is responsible for the on-the-job training regarding their department, but records are maintained at the H.R. office.

Motivation and empowerment is followed through the motivation process, where meetings are scheduled with the employees in order to listen to their innovation and improvement ideas.

Training processes are detailed in the COMPETENCE TRAINING AND AWARENESS PROCEDURE - IS-QM-011.



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6.3. Infrastructure

IGS Corporation determines, provides and maintains the infrastructure needed to achieve product conformity.

The General Director (GD) under the requests from Project Manager (PM) has overall responsibility for planning and providing the resources needed to achieve product conformance, including :

buildings, workshops, stores, workspace and associated utilities; process equipment (hardware and software); supporting services (such as internal transportation and material

handling systems and communications systems). The Maintenance Manager (MM) has overall responsibility for managing and maintaining IGS Corporation’s Facilities and Equipment in accordance with procedure IS-QM-013 - FACILITIES AND EQUIPMENT MAINTENANCE PROCEDURE and this includes:

facilities management, maintenance and repair; housekeeping/custodial services management; process equipment management; maintenance and repair « production tooling management; transportation and material handling equipment management,

maintenance and repair.

6.4. Work environment

The work environment is considered and addressed to achieve the conformity to product requirements, the safety of the personnel is assured trough the HSE Plan which includes risks of H2S leakage , fire, chemical exposition, and other topics for all employees.

The Safety Manager (HSE) has overall responsibility for identifying, implementing and maintaining safety and environmental management systems, processes and controls needed to ensure product conformance and meet Customer, statutory or regulatory requirements; (reference applicable Safety and/or Environmental Management documents). We monitor and improve workplace safety & health, through adherence to good manufacturing practices, and through safety team meetings and training. Records of HSE trainings are maintained in HSE office.

Health and security details are shown in the HSE plan.



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7. Product realization 7.1. Planning of product realisation

As a construction company operating in Oil and Gas Industry IGS Corporation provides works and services for major Customers in this industrial sector as construction contractor for the Projects. In this regard , the quality planning starts with presentation of IGS Corporation’s Project Qualitry Plan to the Customer at the tender stage. Even standartized and assessed during the years of successful work with the Customers , the Project Qualitry Plan require a deep and vast review in order to meet specific requirements of the Project.

During the phase of execution of works and services, the Quality Planning starts before new works and services with their processes are implemented. Quality plans for Project works execution generally are prepared in the form of collaborative processes involving many functions and departments and submitted to Customer for review and approval.

The quality planning elements specifically determine quality objectives for works and services; the need for processes, facilities, documentation and resources specific to product realization; product verification and validation, monitoring, inspection and test activities; criteria for product acceptability , the records to demonstrate product and process conformance and duties and responsibilities of personnel involved in the Project works.

The “Product Realisation” which in the case of IGS Corporation mostly means “Project works completion and handover” is achieved in all requirements through the approved from Customer and implemented PQP and its approach, which embodies the concepts of error prevention and continual improvement on a multidisciplinary methodology.

For details, see PROJECT QUALITY PLAN , Doc.No IS-QM-001.

7.2. Customer-related processes

7.2.1. Determination of requirements related to the product

All requirements for every product and Customer are systematically analysed to determine the requirements either technical and non technical, such as delivery and post-delivery activities, regulations to respect, special characteristics, etc.

The product requirements , specified by the Customer form part of and are provided with tender and contract documents, the Project design and specifications , Customer work pack or purchase order. The Project Manager (PM) ,



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Engineering Manager (EM) and Project Quality Manager (PQM) have the responsibility to clearly identify , negotiate and clarify with Customer representatives when necessary , accept them and provide measures and recources to implement them in the works.

Except the Project requirements , there are production requirements , not specified by the Customer’s documentation but necessary for intended or specified use and obligations related to production, including regulatory and legal requirements; this may include recycling, environmental impact requirements , all applicable government, safety, and requirements applied to the acquisition, storage, handling, elimination or disposal of materials are specified in the current standarts or norms and must be followed.

7.2.2. Review of requirements related to the product

The review of requirements related to the product starts with investigations , review and preparation of tender during the bid stage , and after , on successful conclusion of tender and contract award it is responsibility of the Project management team , managed by Construction Manager (PM) to make a detailed review of the requirements and issue to Customer all support documentation related to the execution of the jobs , such as plans , schedules , schemes , procedures , etc. The works starts on approval of these documents by Customer.

The Engineering Manager (EM) and Construction Manager (CM) investigates, confirms and documents the construction feasibility of works or services in accordance with Customer-specific requirements and issue the Method Statements which are submitted to Customer for review and approval

The procedure IS-QM-014 - PRODUCT REQUIREMENTS IDENTIFICATION AND REVIEW PROCEDURE treats this mater in details.

Where product requirements are changed, we ensure relevant documents are amended and relevant personnel are made aware of the changed requirements.

7.2.3. Communication with the Customers

IGS Corporation recognizes the importance for Customer communication and feedback as a major contributing element of Customer satisfaction and has implemented an effective process for communicating with Customers.

Customers can contact IGS Corporation via phone, e-mail, fax and mail

IGS Corporation produces hard copy brochures including CD's for it's works and services

The communication with the Customer is permanent and continuous during the whole contract period and is represented by:



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Weekly production meetings , dedicated quality , safety and commercial meetings ;

Contract correspondence 7.3. Design and development

The Design and development processes are responsibility of Customer and the transformation of Customer requirements into specifications, drawings, plans or process diagrams , etc.. is the role of Engineering Company , managed by Customer which maintains a Design Document Llist (DDL) or Engineering Document List (EDL) thansfered to IGS Corporation thru the Customer.

Further , the responsibility of IGS Corporation is to maintain a Master List and record in it all the movements of Design documents between Customer and Contractor. In addition to that , IGS Corporation in the role of Engineering Manager (EM) is responsible for Site engineering activities which include the following:

Design review and application of latest approved for construction revision;

The input for design changes communicated to the Customer thru Tchnical querryes (TQ) or Concession Request (DDR) whether some functional or practical discrepancy or inadequacy obstructs the implementation of original design;

The elaboration of site engineering documents such as MTOs , mix designs , shop drawings or sketches , as-built drawings , etc. in accordance with contract.

In addition to the above IGS Corporation has also large experience of works on EPC Projects and expects to have similar jobs in the future too. In such case the Engineering Company, having its own State Licence and acting as Subcontractor is managed by IGS Corporation and both of them are responsible for all engineering process, starting from the concept engineering till handover of Project design documentation to Customer. The responsibility of Engineering Manager is also to maintain feedback with Engineering Company and Customer, the checking and approval of Design Documents.

The ENGINEERING CONTROL AND VERIFICATION PROCEDURE Doc.No IS-QM-010 gives details of this process.



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7.4. Purchasing

7.4.1. Purchasing process

Supplier selection is made based upon their ability to deliver in timely manner the resources , material and equipment meet our requirements. Controls and evaluations depend on the effect that purchased product has on the final product. All suppliers shall conform to regulatory laws and constraints.

We prefer suppliers who maintain quality systems provide high quality products together with necessary product certification.

The approved sources are listed and evaluated on a yearly basis, based on their delivery, quality, price and general performance.

Details are described in the SUPPLIERS EVALUATION PROCEDURE - IS-QM-015.

7.4.2. Purchasing information

Taking as base the output of the Design, fabrication , installation and Other requirements specifications, purchasing has all specifications clearly defined prior to communication with suppliers and this information is enough to describe, where appropriate:

requirements for approval of product, procedures, processes and equipment,

requirements for qualification of personnel, and Quality management system requirements.

The purchasing documents are reviewed to ensure the adequacy of requirements before orders are placed with the supplier.

7.4.3. Verification of purchased product

All incoming product is verified at receiving, and this verification depends of its kind; concerning raw materials our policy is that if a certificate is not enclosed, Laboratory tests should be performed before accepting it.

As mentioned in 7.4.1. , Suppliers are monitored Based on the delivered product quality, non conformances and returns.

Details are described in the Receiving Process as part of PROCUREMENT AND MATERIAL CONTROL PROCEDURE - IS-QM-003. Where the IGS Corporation or its Customer proposes to perform verification activities at the supplier's premises, the intended verification arrangements and



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the methods of product or service release are specified in the purchasing documentation. IGS Corporation have to assist Customer in case of such requests for inspection.

Verification by the Customer neither releases IGS Corporation of responsibility to provide products or services, having quality characteristics which are acceptable to the Customer, nor does it preclude subsequent rejection by the Customer.

7.5. Production and service provision

7.5.1. Control of production and service provision

IGS Corporation plans and carries out the production and service provision under controlled conditions according to documented procedures, processes and work instructions.

Production documentation includes the Approved Project Quality Procedures (QA procedures) or Method Statements (MS) with its processes and Control Plans (Inspection and Test Plans - ITP). All documents in the ITP are verified to be in stream usage to ensure that all controls are being monitored. Inspection and Test Plans (ITP) are a part of the Masterlist too and are controlled following all documentation policies as stated in the Document Control Procedure IS-QM-002.

The Project Quality Manager (PQM) is responsible for planning and implementing in- process inspections needed to ensure process control and product quality.

Details for Project Quality Plan are available in the Document No IS-QM-001.

Details for operational working procedures (QAP) are available in the Appendix 2 - List of IGS -Corporation QMS Documents.

7.5.2. Validation of processes for production and service provision

All new and special processes, such as the pipe welding, are validated and approved before being performed until they demonstrate their ability to achieve planned results. For this purpose, criteria are defined and tests carried on, the personnel is trained and the appropriate documentation such as work instructions and forms are generated. All records of training are guarded at the HR office.



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IGS Corporation validates the processes for activities where the resulting output cannot be verified by subsequent monitoring or measurement. This includes any processes where deficiencies become apparent only after the product is in use or handed over. Validation demonstrates the ability of these processes to achieve planned results.

We define processes in which results cannot be verified by subsequent monitoring or measurement as "Special Processes"; this includes the above mentioned processes.

The Engineering Manager (EM) has overall responsibility for identifying them and ensuring 'Special Processes" are validated in accordance with procedures detailed in VALIDATION OF PRODUCT REALIZATION PROCESSES PROCEDURE – IS-QM-018.

As applicable, arrangements are established for: defining criteria for review and approval of the processes; approval of equipment and qualification of personnel; use of specific methods and procedures; requirements for records; and revalidation which are described in special work procedures referenced in the procedure IS-QM-018.

7.5.3. Identification and traceability

All products are tagged for identification by their product code, lot numbers, PO and material release, Any product is fully traceable in raw materials, performed tests, production processes, machinery parameters and responsible operators.

For IGS Corporation this is particularly important in such processes where prefabrication is involved with further assembling and installation on site. When prefabrication is done in different locations or shops or where product traceability is a Customer-specified requirement then Engineering Manager (EM) together with Material coordinator(MC) in collaboration with Customer representative have to establish appropriate system of release documents or check llists in order to record and monitor the movement of released production from workshops to the site.

We establish and maintain product identification throughout all stages of prefabrication , production, installation and handover in accordance with procedures defined in IS-QM-019 - PRODUCTION IDENTIFICATION AND TRACEABILITY PROCEDURE

This is done by the use of both physical identification tags/labels and electronic records. The Construction Manager (CM), through the Materials coordinator (MC), and the Project Quality Manager (PQM), ensures that all incoming, in-process, and final product is suitably identified and the current status is appropriately tracked and displayed in accordance with procedures detailed in IS-QM-019



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Where contractually required, the Project Quality Manager (PQM) plans for, establishes and maintains appropriate traceability records in accordance with Customer requirements. At a minimum, where products are made in lots or batches we identify and record a unique lot or batch number and related information.

7.5.4. Customer property

Customer property includes Customer-owned material, tools and equipment . We identify, verify, protect and maintain Customer property provided for use or incorporation into the works , by applying the same process controls as we do to purchased product (Section 7.4).

Whenever Customer-specified requirements for property management are beyond the control or capability of our established QMS, the Project Quality Manager (PQM) has overall responsibility for planning, documenting and communicating such requirements to all appropriate personnel as a part of product quality planning.

Additional special requirements applicable to Customer supplied product are detailed in Document No IS-QM-020 - CONTROL OF CUSTOMER SUPPLIED PROPERTY PROCEDURE

The Project Quality Manager (PQM) ensures that lost, damaged or unsuitable Customer property is recorded and immediately reported to the Customer.

7.5.5. Preservation of product

The Construction Manager (CM) through the Materials Coordinator (MC) and Project Quality Manager (PQM) has overall responsibility for establishing and implementing a product management system to ensure product conformity is preserved during internal storage , transportation to site installation and handover to Customer. This system, defined in Document No IS-QM-021 - PRESERVATION OF PRODUCT PROCEDURE, includes the handling, storage, packaging, delivery, and protection of final product as well as raw materials and in-process constituents of the final product, to ensure:

Components and products are handled and stored in a manner that prevents damage or deterioration.

Each department ensures controls are implemented to prevent mixing conforming and non-conforming materials.



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All components and products are suitably protected , covered , greased , sealed , etc. depend of type of product to prevent deterioration or damage during construction and before handover.

Carrying out all operations directed to preservation of materials and equipment included in Progect specifications or Vendor documentation

7.6. Control of monitoring & measuring equipment

7.6.1. Measurement system analysis and calibration records

The Project Quality Manager (PQM), is responsible for establishing and maintaining an effective system for identifying, selecting and controlling the use of monitoring and measuring equipment used to provide evidence of product conformance to established requirements. These controls, are defined in Document No IS-QM-016 - CONTROL OF MONITORING AND MEASURING EQUIPMENT PROCEDURE

We determine the measurements to be made and the accuracy required to assure conformity of our product to specified requirements. We identify and select monitoring and measuring equipment and verify their capability of meeting such requirements prior to use.

Monitoring and measuring equipment are used and controlled in a manner that ensures continuing suitability; this includes ensuring that the environmental conditions are suitable for the calibration, inspections, measurements and tests being carried out. All monitoring and measuring equipment that can affect product quality are identified and calibrated at prescribed intervals.

IGS Corporation does not have an internal laboratory facility capable to perform all required inspections, tests and/or calibrations accordingly , so external certified laboratories are used for inspection, test or calibration services in accordance with standarts and norms and calibration documentation and certificates are kept in QA/QC department.

All monitoring and measuring equipment are handled, maintained and stored in a manner that ensures accuracy and fitness for use is maintained.

7.6.2. Laboratory requirements

IGS Corporation maintains the cooperation with certified parent company Laboratories IGS-Control for NDT control and IGS Laboratory for civil works.



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When Contract require , IGS Corporation involves others , external independent certified Laboratories providing all necessary License and certification documentation to the Customer.



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8. Measurement, analysis and improvement 8.1. General

IGS Corporation Quality Plans include tools for planning, monitoring and analysing the processes needed to demonstrate the conformity of the product, the conformity of the QMS and continually improve its effectiveness. These activities include assessment of Customer satisfaction, conduct of internal audits, process monitoring and measurement, and product monitoring and measurement. This chapter details procedures governing the selection and use of appropriate techniques used in monitoring, measurement, analysis and improvement of activities.

8.2. Monitoring and measurement

8.2.1. Customer satisfaction

The first performance measurement is the satisfaction of our Customers. This is one of the columns in our quality objectives. All Customer requirements are addressed and feedback is continuously encouraged.

The Project Manager (PM) and Project Quality Manager (PQM ) have overall responsibility for identifying and reviewing Customer requirements , comments and recommendations and for monitoring and measuring Customer satisfaction in accordance with the procedures contained in Document No IS-QM-023 - CUSTOMER SATISFACTION PROCEDURE and generate automatically a corrective action directed to continuos improvement.

8.2.2. Internal audit

IGS Corporation conducts internal audits to determine whether the quality managements system conforms to the requirements of ISO 9001:2008 and has been effectively implemented.

We develops the audit plan annually, taking into consideration the status and importance of the activities and areas to be audited as well as the results of previous audits. The audit plan is revised after each audit and updated if needed. The audits criteria, scope, frequency, methods and responsibilities are defined. Audits are conducted by personnel other than those who perform the activity being audited.

The documented procedure includes the responsibilities and requirements for planning, conducting audits, ensuring their independence, recording results and reporting to management.



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The management accountable for the area being audited is responsible for ensuring that actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow up activities include the verification of the actions taken and the reporting of verification results.

The procedure IS-QM-007 - INTERNAL QUALITY AUDITS PROCEDURE contains details of this process.

8.2.3. Monitoring and measurement of processes

IGS Corporation applies suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These methods demonstrate the ability of the processes to achieve planned results.

When planned results are not achieved, correction and corrective action are taken, as appropriate to ensure conformity of the product requirements.

Details are given in the procedure IS-QM-004 - PROCESS CONTROL PROCEDURE .

8.2.4. Monitoring and measurement of product

Documented procedures have been established and maintained to monitor and measure the characteristics of the product to verify that requirements for the product are met. This is carried out at appropriate stages of the product realization process in accordance with the planned arrangements.

Evidence of conformity with the acceptance criteria is maintained. Records indicate the person(s) authorizing release of the product for handover to the Customer. Product release and service handover to the Customer does not proceed until the planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority and where applicable by the Customer.

The procedure IS-QM-005 - INSPECTION AND TESTING PROCEDURE describes this process in details.

8.3. Control of non conforming product

IGS Corporation ensures that products which do not conform to requirements are identified and controlled to prevent unintended handover. The Project Quality Manager (PQM) has overall responsibility for implementing an effective process for identifying, documenting, segregating, evaluating, and disposing of nonconforming product. Personnel responsible for product quality have the authority to stop production to correct quality problems.

These activities and responsibilities are defined in documented quality procedure IS-QM-008 - NCR AND CORRECTIVE ACTIONS PROCEDURE.



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Records of the nonconformities and actions taken are kept in QA/QC office at Site. Nonconforming products are corrected and subject to re-verification after correction to exhibit conformity to product requirements.

8.4. Analysis of data

IGS Corporation determines, collects and analyzes appropriate data to determine the suitability and effectiveness of the Quality Management System and to identify improvements that can be made using measurement, analysis and improvement methods. This includes data generated by monitoring and measurement activities and other relevant sources.

• Customer satisfaction and/or dissatisfaction (Ref: 8.2.1.) • Conformity to product requirements (Ref: 8.2.4.) • Characteristics of trends of processes and products/service including

opportunities for preventive and corrective action ( Ref: 8.2.3. and 8.2.4.) • Suppliers (Ref: 7.4.)

8.5. Improvement

8.5.1. Continuous improvement

Primary part of the IGS Corporation philosophy is based on the improvement concept. Input for this process is the Quality Policy, Quality Objectives, Audit results (internal and external), Customer observations, analysis of data, corrective and preventive actions and management review. Identification of continual improvement needs are determined by analyzing of:

Customer satisfaction information, product and process conformance data, supplier performance data, internal audit results other data and information relevant to quality performance.

Management review considers all relevant information and defines priorities for improving the quality system.

The process is defined in the document IS-QM-024 - CONTINUOUS IMPROVEMENT PROCEDURE.

8.5.2. Corrective/Preventive actions

Implementation of preventive action measures are as defined within MANAGEMENT OF PREVENTIVE ACTIONS PROCEDURE - IS-QM-009.



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The preventive action initiated is to be appropriate to the potential impact of the problem. Similar to the corrective action process, the process employed identifies potential nonconformities and there causes, determines and ensures implementation, reviews and records the effectiveness of the preventive actions taken. The Corrective actions are defined in Doc. No. IS-QM-008.



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APPENDIX 1

QUALITY POLICY IGS CORPORATION’s range of activities and the tendencies of the market, to which they belong, require a continuous attention to Quality.

IGS CORPORATION’s Quality Policy is based on the following principles:

Attitude toward Customer satisfaction through the observance of specific requirements for the delivered services;

Awareness that Quality of the delivered services depends on the effectiveness and efficiency as well as on the control of the work processes through the involvement of the whole organisation.

Respect of applicable laws and regulations.

IGS CORPORATION has consequently adopted a Quality Management System, which conforms to the ISO 9001:2008 Standard, as guidance for the management of the Company.

The following activities are recognised as essential and integral part of the present policy:

Identification and implementation of the Quality Management System and continuous improvement of work processes in accordance with the established objectives;

Collection, processing, storage and dissemination of feedback and experiences

within the Company Organisation;



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Training of the Company workforce on the principles and the tools of the Quality Management System and spreading of the established policy and objectives, through the relevant levels of the organisation;

Planning and implementation of an effective internal auditing system to detect deficiencies and to evaluate the adequacy of the Quality Management System;

Continuous review of Quality objectives against Quality achievements in order to update and identify new objectives on the basis of measured progresses.

The Company Quality Policy is continuously reviewed in order to ascertain adequacy and effectiveness to Company objectives. The responsibility of the identification of the present Policy, including the relevant quality objectives and the consequent priorities rest on the Company Top Management structure.

IGS CORPORATION’s Quality Management Department has the responsibility to provide the necessary support to the Top Management for the development and management of the Quality System including the verification of adequacy to the established objectives.

All IGS CORPORATION’s personnel are expected to positively contribute to the implementation and efficiency of the Quality System in relation to their specific assignments.

Nurbol Bekbauov General Director IGS Corporation LLC



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APPENDIX 2

List of Key QMS documents with LINKS

QUALITY MANAGEMENT PROCEDURES

SECTION

IS DOC. NO QMS ITEM REV DESCRIPTION

REF. ISO

9001 APPROVAL

QM IS-QM-001 02 PROJECT QUALITY PLAN (PRODUCT QUALITY PLANNING) 7.1. KPO BV

QM IS-QM-002 04 DOCUMENT CONTROL PROCEDURE (CONTROL OF DOCUMENTS) 4.2.3. KPO BV

QM IS-QM-003 02 PROCUREMENT AND MATERIAL CONTROL PROCEDURE 7.4.2. KPO BV

QM IS-QM-004 01 PROCESS CONTROL PROCEDURE (MONITOR. AND MEAS. OF PROCESSES) 8.2.3. KPO BV

QM IS-QM-005 01 INSPECTION AND TESTING PROCEDURE (MONITOR. AND MEAS. OF PRODUCT) 8.2.4. KPO BV

QM IS-QM-006 01 QUALITY RECORDS MANAGEMENT PROCEDURE (CONTROL OF RECORDS) 4.2.4. KPO BV

QM IS-QM-007 03 INTERNAL QUALITY AUDITS PROCEDURE 8.2.2. KPO BV

QM IS-QM-008 01 NCR AND CORRECTIVE ACTIONS PROCEDURE 8.3. KPO BV

QM IS-QM-009 01 MANAGEMENT OF PREVENTIVE ACTIONS PROCEDURE 8.5.2. INT

QM IS-QM-010 01 ENGINEERING CONTROL AND VERIFICATION PROCEDURE 7.3. INT

QM IS-QM-011 01 COMPETENCE TRAINING AND AWARENESS PROCEDURE 6.2.2. INT

QM IS-QM-012 01 MANAGEMENT REVIEW PROCEDURE 5.6. INT

QM IS-QM-013 01 FACILITIES AND EQUIPMENT MAINTENANCE PROCEDURE 6.3. INT

QM IS-QM-014 01 PRODUCT REQUIREMENTS IDENTIFICATION AND REVIEW PROCEDURE 7.2. INT

QM IS-QM-015 01 SUPPLIERS EVALUATION PROCEDURE 7.4.1. INT

QM IS-QM-016 01 CONTROL OF MONITORING AND MEASURING EQUIPMENT PROCEDURE 7.6. KPO BV

QM IS-QM-017 01 JOB PLANNING AND CONTROL PROCEDURE 7.5.1. INT

QM IS-QM-018 01 VALIDATION OF PRODUCT REALIZATION PROCESSES PROCEDURE 7.5.2. INT

QM IS-QM-019 01 PRODUCTION IDENTIFICATION AND TRACEABILITY PROCEDURE 7.5.3. INT

QM IS-QM-020 01 CONTROL OF CUSTOMER SUPPLIED PROPERTY PROCEDURE 7.5.4. INT

QM IS-QM-021 01 PRESERVATION OF PRODUCT PROCEDURE 7.5.5. INT

QM IS-QM-022 01 STATISTICAL TECHNIQUES PROCEDURE 8.1. INT

QM IS-QM-023 01 CUSTOMER SATISFACTION PROCEDURE 8.2.1. INT

QM IS-QM-024 01 CONTINUOUS IMPROVEMENT PROCEDURE 8.5. INT

QM IS-QM-101.1 01 IGS CORPORATION ORGANIZATION CHART - MANAGEMENT 5.5.1. INT

QM IS-QM-101.2 01 IGS CORPORATION ORGANIZATION CHART - SITE 5.5.1. KPO BV

QM IS-QM-102 01 QUALITY MANAGEMENT SYSTEM PROCESSES INTERACTION SCHEME 4.1. INT

QM IS-QM-103 01 QUALITY POLICY OF IGS CORPORATION 5.3. INT

QM IS-QM-104 01 STATE LICENCES OF IGS CORPORATION INT

QM IS-QM-105 03 QUALITY OBJECTIVES OF IGS CORPORATION 5.3. INT



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QUALITY ASSURANCE PROCEDURES SECTION

IS DOC. NO QMS ITEM REV DESCRIPTION LAST

APPROVAL QA IS-QA-001 C01 PROCDEURE FOR EARTH WORK AGIP KCO

QA IS-QA-002 C02 CONCRETE WORKS PROCEDURE AGIP KCO

QA IS-QA-003 C01 PROCDEURE FOR EARTH WORKS & ROAD CONSTRUCTION. AGIP KCO

QA IS-QA-004 C02 PROCEDURE FOR INSTALLATION & TESTING OF CONCRETE PILES AGIP KCO

QA IS-QA-005 C01 PROCEDURE FOR TESTING OF PILES BY STATIC LOAD AGIP KCO

QA IS-QA-006 C03 PROCDEURE FOR MATERIAL INSPECTION ON RECIPT AT SITE. AGIP KCO

QA IS-QA-007 C01 PROCDEURE FOR MATERIAL IDENTIFICATION , STORAGE & TRACEIBILITY. AGIP KCO

QA IS-QA-008 3 HYDROTESTING OF PIPING PROCEDURE KPO BV

QA IS-QA-009 0 SNIP RK LOG BOOK & JOURNAL PROCEDURE KPO BV

QA IS-QA-010 0 WELDERS QUALIFICATION PROCEDURE KPO BV

QA IS-QA-011 0 WELDERS ID SYSTEM PROCDEURE KPO BV

QA IS-QA-012 1 STORAGE AND HANDLING OF ELECTRODES PROCEDURE KPO BV

QA IS-QA-013 1 PIPING WELD CONTROL PROCEDURE KPO BV

QA IS-QA-014 C01 WPS QUALIFICATION PROCEDURE AGIP KCO

QA IS-QA-015 5 FLANGE MANAGEMENT PROCEDURE KPO BV

QA IS-QA-016 C01 WELDING BOOK AGIP KCO

QA IS-QA-017 0 WEATHER PROTECTION PROCEDURE KPO BV

QA IS-QA-018 1 PREHEATING PROCEDURE KPO BV

QA IS-QA-019 1 CUTTING AND BEVELING PROCEDURE KPO BV

QA IS-QA-020 1 OPERATIONAL PWHT PROCEDURE KPO BV

QA IS-QA-021 0 PIPING FABRICATION AND INSTALLATION PROCEDURE KPO BV

QA IS-QA-022 INSULATION PROCEDURE INT

QA IS-QA-023 C01 STEEL STRUCTURE ERECTION AND CLADDING PROCEDURE AGIP KCO

QA IS-QA-024 02 GENERAL EQUIPMENT INSTALLATION KPO BV

QA IS-QA-025 NDT PROCEDURE AGIP KCO

QA IS-QA-026 RADIOGRAPHIC TESTING PROCEDURE INT

QA IS-QA-027 DYE PENETRANT PROCEDURE INT

QA IS-QA-028 HARDNESS TESTING PROCEDURE INT

QA IS-QA-029 MAGNETIC PARTICLE INSPECTION PROCEDURE INT

QA IS-QA-030 SAND BLASTING AND PAINTING PROCEDURE INT

QA IS-QA-031 COATING AND WRAPPING PROCEDURE INT

QA IS-QA-032 HEAVY LIFTING PROCEDURE INT

QA IS-QA-033 CONCRETE WORKS IN COLD WEATHER PROCEDURE INT

QA IS-QA-034 C01 EQUIPMENT PROTECTION AND PRESERVATION PROCEDURE KPO BV

QA IS-QA-035 PIPING HYDRO-TESTING IN COLD WEATHER PROCEDURE INT

QA IS-QA-036 P HANDOVER OF AS BUILT DOCUMENTATION PROCEDURE AGIP KCO