PROJECT ON

A STUDY ON THE EMPLOYEE SATISFACTION OF KSRTC IN

KOTTAYAM

Questionnaire for the Study

Dear Respondent,

I am HarikrishnaBabu student of MBA from KVM CE & IT working on a project “A Study on the Employee Satisfaction of K.S.R.T.C in Kottayam”. I request you to fill the questionnaire as a part of my study. Information provided by you will be kept confidential and will be used only for research work. Thanks in advance.

SECTION 1

Name:

Please tick mark

I. Age: Below 25 26-35 36-45 above46

II.Gender: Male Female

III.Qualification: UG Graduate PG

IV.Occupation: Professional Business man Other

V.Monthly income: up to 10,000 10,000 to 17,00017,000 to 25,000 above 25,000

VI. How many years have you been with the Corporation?

Less than a year 1 - 3 years 4 - 6 years 4 - 6 years

More than six years

SECTION 2

1. Are you satisfied with the working condition of the Corporation?

Extremely Dissatisfied Very Dissatisfied

Somewhat Dissatisfied Neutral

Somewhat Satisfied Extremely Satisfied

2. Are you satisfied with your position at (corporation)?

Extremely Dissatisfied Very Dissatisfied

Somewhat Dissatisfied Neutral

Somewhat Satisfied Extremely Satisfied

3. How is the physical working condition in the Corporation?

Excellent Very Good Good Average Poor

4. How flexible is the corporation with respect to your family responsibilities?

Very inflexible Somewhat inflexible

Neither Somewhat flexible

Very flexible

5. Have you ever observed or experienced any of the following forms of

discrimination or harassment at this company?

Racial discrimination Sexual harassment

Gender discrimination Sexual orientation discrimination

none observed

6. Which of the following factors which motivates you most?

Salary Increase Promotion

Motivational talks Recognition

Leave

SECTION 3

A. Do you think your work is according to your qualification and skills?

Yes

No

B. Are you satisfied with the working hours at K.S.R.T.C?

Yes

No

C. Do you have necessary authority to perform your duties effectively?

Yes

No

D. Does your corporation organize any training programs for the employees?

Yes

No

E. Does the employees share experience to help each other?

Yes

No

F.Does the senior officers involve employees in the managing decisions?

Yes

No

G. Does the depot provide medical facility for employees?

Yes

No

H. Are you satisfied with the welfare facilities provided to the employees by the

K.S.R.T.C?

Yes

No