RAJKUMAR RAJENDRANAvedore Tvaervej 60, Hvidovre 2650, Denmark

Mobile : + 4581923531

Email : rk2192641@gmail.com

Skype : raj467690

https://dk.linkedin.com/in/raj-kumar-549bb3a3

CAREER OBJECTIVE

Strive constantly towards achieving perfection in the field of IT security systems and IT SUPPORT through optimum utilization of my knowledge and strengths.

EXPERIENCE SUMMARY

ð Total of 7 years and 6 months of technical experience

ð In which 4.1 years in IT security field and 3.5 years in Helpdesk (technical support) field

ð Hands-on experience in IT security systems like HP Arcsight, IBM QRADAR, Solutionary ActiveGuard, IBM Intrusion prevention system & Symantec Data Loss Prevention

ð Worked as Arcsight ESM analyst, IBM Intrusion Prevention Administrator and Data Loss Prevention Administrator

ð In-depth knowledge of Risk assessment, Security audits, Proactive IT Monitoring, Networking, WAN optimization, VMware, Switching, Routing, TCP/IP stack, Linux, Windows OS, Microsoft SharePoint, Microsoft Office, SAP ERP and Client support services

ð Ability to identify threats and resolve complex PC, Client application issues

ð Excellent communication, presentation, technical documentation and project management skills

SKILLS & PROFILE

Operating Systems : Windows XP, Windows 7, Redhat Linux Ticketing Tools : Hpsd, SERVICE NOW, HP Service Manager, Remedy

CAREER SNAPSHOTS

Organization: Tata Consultancy Services, India

Designation : IT Analyst/Security Engineer (Nov 2011 to Dec 2015)

Professional Experience: The details of the assignments that I have handled are listed below in the reverse chronological order.

Project : Cyber Threat Unit (Delta Airlines - US Airlines) - Mar 2015 – Dec 2015

Tools : IBM QRADAR, Solutionary ActiveGuard, Bluecoat reporter, Symantec Brightmail, HP Arcsight ESM console 6.5.1, IPS -IBM ISS Site Protector, Symantec Data Loss Prevention.

DescriptionThe Cyber Threat Unit works in cooperation with Information Technology and the business enterprise-wide to provide Delta Air Lines with an optimal response capability for ever-evolving threats.

Responsibilities Providing continued monitoring, investigating, tracking and responding to security incidents which

are received through IBM QRADAR & Solutionary ActiveGuard SIEM (ActiveGuard Security and Compliance Portal)

Investigating Spam/Phishing emails which are received from users and requesting to perform tasks (Blocking/Categorizing the Malicious Sites)

Designation: HELPDESK ENGINEER – Target U.S - Client support center (Feb 2011 – Nov 2011)

Description

The Client Support Center (CSC) 1st level Contact Center managing technical break/fix issues with Desktop / Laptop PCs, hardware peripherals, Software applications, Servers, Networks, Vendor applications, interfaces, Printers, Telephone / Voicemail, Store applications / hardware.

Organization: HCL technologies, India.

Designation : Subject matter expert and technical support officer (June 2008 – Feb 2011)

Worked as Senior Technical Support Executive (Resolution Expert), resolving problems that cannot be resolved by an inbound Agent. Providing Technical Assistance to resolve their internet issues

ACADEMIC QUALIFICATION

Academic Qualifications University / Board / Institute Major Specialization

Bachelor of Engineering J.J Engineering College, Trichy, India Electrical and Electronics- (2007) 65%

H.S.C Campion A.I. school, Trichy, India Biology (2003) 69%

10th Campion A.I. school, Trichy, India Others (2001) 84%

CERTIFICATIONS

v ITIL V3.0 Foundation & VMware certified associate cloud – Chennai, India

Hobbies & Interests: Fitness and pencil sketching

PERSONAL SNIPPET

Date of Birth : 20th June 1986

Marital Status / Nationality : Married / Indian

Linguistic Abilities : English, Tamil and started to learn Danish

Danish Green Card Visa (Work Permit) : G5023555

(RAJKUMAR R )