54
redONE Network Sdn Bhd Company Confidential Operations Training 1 st September 2014 redONE Standard Operating Policies (SOP)

RedONE Operation SOP_010914

Embed Size (px)

DESCRIPTION

-

Citation preview

  • !

    "#

    ! "

    ! ! #

    ! $

    ! !%"

    ! #

    ! !&

    '"#

    #

    !

    ! !

    $

    !(

    )!

    *+

    $

    $

    ,-,

    $

    .#.!/.$

    *+

    $

    .

    & !0

    ,!!!

    "$

  • "!%&'()!*+

    , )!

    ,"11(-

    $2

    +

    +1'

    ,"/3,/42

    .5% "1

    '( +

    !. "1

    ,,2

    1

    *!/00 6

    +1"2

    2+61

    ' 10&%(1

  • , (

    23 4

    71 . #7

    2!!

    -1 *.22!2!

    !#-1

    ,6

    #71

    81 !

    .1.

    9.1

    :1 *.2

    +"

    ;1 !

    +

    #

    1

    #+

    !++91

    4"()0!!*( +

    .

    !

    !

    *.

    ..

    .

    :

    .

    8

    7

    -

    ;

    !

  • 5 1'((+

    ,

    !6

    71 !"2

    ,

    ,1

    , "

    "1. "

    "1

    -1 (

    1 +#5+

    1 , +9

    1 ,+"

    +1

    "+"

    ,

  • 5

    '((6,*+

    ,

    !%

    "

    !

    71

    &+3-:6 :

  • 5

    ."4'((6,*+

    ,

    !%

    "

    !

    ?1 !

    1

  • '

  • ' 7187

    !3!4 (991

    119+9 15

    *+,""!"3,!4

    1

    #0

    .,

    3.,4

    (991

    119.,-9.9

    #+"0

    # +

    6' ! (991

    119

    #6'"2#)2,!2

    !2#

    >

    +

    6

    34

    (991

    1199

    & "2 " "

    (991

    11

    &"

    (991"

    197,"

    34 (991

    11(

  • "

    :

    ;

  • < 1;

    '(*< 7+

    , ;

    <

    1

    ;

    #3-4

    "

    2

    3*+41

    !* 7#

    1

    1 ,""!3,!4

    < 15 #"== 7

    .+

    +

    1 #3-4!9,.

    1 53=4!9,.1

    1 .+-

    !9,1

  • < 1;7'((>+

    , 7,

    <

    1

    7

    71 *+ )!*

    17(

    ?!#

    3 ?81 75 3 #-@--AA

    3!784

    3 ?81 7 3 #/BC@-A

    3!784

    1 ,!! 6 ,!

    1 ,!! '+

    +

    #

    ?!#

    3 ?81 75 3 #-@--AA

    3!7:4

    3 ?81 7 3 #/BC@-A

    3!7:4

    1 ,!! 6 ,!

    1 ,!! "+

    #

  • < 1;7'((>+

    , 7,

    <

    1

    7

    ?!

    7,

    < ?=

    ?

    <

    ?

    " 16 A A

    "26 A A

    2"! *1

  • , 7,

    <

    1

    7

    ?!

    7,

    <

    ?

    ?!

    <

    ?

    ?!

    <

    ?

    ?!

    " 16 A A A

    "26 A A A

    2"! *1

  • < 1;7'((>+

    , 7,

    < 7

    -1 "3-4.&.&

    3-41

    81

    &2

    (

  • "1;

    '(*"7+

    , ;

    "

    1

    ;

    "8"!5 %(%(

    1 .9 +(

    1 #3-4,.

    1 "

    (

    %(%(

    1 +

    ((.

    1 +5=

    1 .+

    3-41

  • "=01;7'((>+

    , 7,

    "=?

    ?

    1

    7

    71 9)!*

    17(

    3 ?81 75 3#-@--AA

    3 ?81 75 3#/BC@-A

    !"#$

    .! ( ,&/#,%,()

    /000/1222223,*+

    4!! !

    5! #6%77

    6(''!

    :1 "3-4.&.&

    3-41

  • "1;7'((> (,+

    , 7,

    "=?

    17 ;1

    &2

    (

    %#

    3 ,42(E(*1 "26

    6

    3 2(E 8 2B# "81@@1."

    81@@"

    51

    ! '#! %

    ' ()*+!

    *+,!,

    -()*+!

  • , 7,

    "=?

    ?

    1

    7

    7,

    ?

    ?

    "

    %(=%),

    ?

    "

    %(=%),

    ?

    " 16 A A A A

    "26 A A A A

    2"! *1+

  • "1;.??'(>??+

    , ;,

    "

    1

    ;. ??

    ? 7

    "8"!5 3# -@--AA

    1 .9 +

    1 #3-4,.

    1 "

    (

    %(%(

    +

    ((.

    +

    1 .+

    3-41

    ,-,9)

    2

    # '.0%!

  • "=01;.??7'(( >??+

    , 7,

    "=0

    1

    ;.??

    7, "

    ??

    ??

    " 16 A A

    "26 A A

    2"! *1

  • < !1;'((>8+

    , ;

    <

    !

    1

    ;

    7

    #3-4

    2

    3*+49#9 !1

    ! #

    1

    1 ,""!3,!4

    3 ?81 75 3 #-@--AA

    3!-84

    3 ?81 7 3 #/BC@-A

    3!-84

    1 ,!! 6 ,!

    1 ,!! '+

    +

    #

  • < !1;

    7'((>8+

    , 7,

    <

    !

    1

    ;

    7

    7, <

    8

    ?=?

    <

    8

    ?

    <

    8

    " 16 A A A

    "26 A A A

    2"! *1

  • < !1;

    '((> +

    , 7,

    <

    !

    1

    ;

    71 - "

    (

    #0

    (

    1 )

    ,!,!!

    374-

    1 ),!! 3-4-

    1 - ""!

  • ?

    '((?"

    +

    , ?

    ,!

    ?

    + -(

    1 *+(

    "1

    3 <

    +"

    8;1

    3 "!

    "

    5

    6+ ?67:1

    !"+

    ".+

    !

    !2!"

    ,!!*

  • ?

    ."4'((?"

    +

    , ?

    ,!

    +"

    ?< "!

    9!+#+

    +

    C(

    1 2

    1 *

    1 *

    2*

    5(

    *D*

    E2

    ,8@@1@@2 +1

    *D E

    ,

  • 11>5,'((>+

    , , 1>

    71 "

    ""(

    1 "1(@777@

  • 11>."8'(( 0(+

    , "81>

    71

    5+%

    / 2 ,2!!) ,"

    1

    -1 "!""

    2G+

    1

    81 #,;@1@@

    +

    "1!8708-1

    :1 "C #0

    +H

    5(

    "+

    '++

    "+,

  • 11>."8'(( 0(+

    , "81>

    ;1 &,!!2

    +2 1(#,52

    1

    =1 , "+

    "

    +

    ,!!3!4

    238@41

    /( ( (

    !< 7@@ -@@ 8@@

    !;< -@@ 8@@ 8@@

    !

  • 11>."8'(( 0(+

    , "81>

    ? 80! ?80! *

    0&

    ,# ,#

    71 #+ 71 #+

    -1 5#

    "H

    ,+*

    2."

    +

    0 1

    -1 5#"

    ,+*2

    ."+

    0

    1

    81 "+

    +1

    5(

    ,F@@28

    1,F@@98I,8@@

    1

    /3 ?(1>6163

    :1 "+

    +1

    5(

    ,F@@28

    1,F@@98I,8@@

    1

  • 11>5,.F

    , , D "81>

    #"

    + (

  • 11>5,.F

    , , D "81>

    #"

    &

    " ,!

  • '(+

    , "

    *

    ;@@

    ""

    ,,1

    *

    8(

    71 @777@;55555

    -1 @777@=55555

    81 @777@?55555

    :1 @777@

  • , ,

    "

    )0!!*( +

  • 1>;

    '((*+

    , >;

    #

    71 #

    +2

    +2

    8@C1"1

    +

    9+

    "#1

    -1 .

    8@C2"

    1#'59:5;%!

    81 #

    "- (

    #

    #

    !'

    ()%'* +

    :1 #

    ""(

    *1 *+6 !9,

    **1 .G!

    "

    ***1 !9,

    ;1 #

    !6

    1

    3'59:5;%!

  • 1>;

    '((*+

    , 1>;

    #

    !6

    71 ! 95

    "#,522 )6,"1

    -1 .! %25"

    1

    81 #

    !

    +2

    +2

    8@C1"1

    +

    9+

    "#1

    :1 .

    8@C2"

    1#'59:5;%!

    ;1 !

    ""(

    *1 *+6 !9,

    **1 .G!

    "

    ***1 !

    !9,

  • !"!6'((!**+

    , ?1>

    (6

    1 #

    1

    1 *

    +1 !

    !

    "!6

    "!

    !

    9

    +

    "

    !

    & !< !;< !

  • 2*"'((!**+

    , 1>?1>

    (6

    1 #

    1

    1*

    +1!

    !

    !

    9

    +

    "

    !

    & !< !;< !

  • "(1>'((

    (0(+

    , "(1>

    ! 71 *51

    -1 "(

    *+

    81 "-(

    5

    ) 5

    :1 *+

    1#'', / .%!

    ;1 '2"2(!

    0 1#

    1

    C3 ,(> ! ( *((3

  • ,0!6'((!*>*0+

    , ,01>'("

    (6

    1

    &

    1 .&

    1 *

    +1 !

    !

    !

    "0

    *0

    >

    9

    +

    **

    @( G

    !

    & !< !;< !

  • , ,01>2*"

    (6

    1

    &

    1 .&

    1 *

    +1 !&

    "0

    *0

    >

    9

    +

    **

    @( G

    !

    & !< !;< !

  • 75 7,,

    (6

    1

    &

    1 .&

    1*

    +1#)

    +1 !

    !

    6

    9

    +

    H6 %&

    HH6 %&

    %& ,

    & !< !;< !

  • "(*,22;

    '(((+

    , "(*,22;

    71 *.#. 5

    2 1*&5"

    "

    1

    -1 .#."(

    *+ !9,

    6 .G!

    "

    81 .#."8(

    .#.

    ).#.

    #) !

    :1 .#.-( !,,$

    I."(!77

    -"

    %.

    %."/.0/.1/./.

    I."(%700C&

    -"/.20/.21/.2/.2

  • "(*,22;.4

    , ,22

    .#.-

    (

    71 5B2

    !

    !)3!!)4

    -1 5B2

    5

    )#

    =:"

    ,

    I."(!7.7

    & 7@@, ;@@, 7$ -$ 8$ ;$

    "

    "(

    ,; ,7; ,-; ,:@ ,=@ ,F@

    ,

    I."(%70

    0C&

    & 7$M -$M 8$M ;$M

    "

    "(

    ,8@ ,:; ,=; ,F;

    7

    -

  • "(*,22;.4'((**0((+

    , "(*,22;

    &

    "

    71 +"

    !

    '(6+

    1>616

    *+ ,

    ,.G

    !

    '(,+

    !*

    *+

    9

    '((,+

    "+7 67@

    3(J33!

    3J33!

    3J33!

    3(J33!

    3!J33!

  • D21>;'(D2+)0>*D20(**+

    , D21>;

    / .+2

    /.

    71 /.

    /.+2

    +"1

    -1 /." (

    *+ !9,

    6 .G!

    "

    81 /. +

    +

    (

    '(6+

    1>616

    *+ ,

    .G!

    '(,+

    !*

    *+

    9

  • D21>;.4'(D2+)0>*D20(**+

    , D21>;

    / .+2

    /.

    :1 /.3/.+4

    +(

    !*G

    +

    *

    3 *4

    *

    3*4

    *

    3*4

    "+3*4

    7@@,;@@,

    7$2-$28$2;$

    7$M2-$M28$M2;$M

    ;1

    & ! 5 ( *((

    1=1.&"7@

    5

    1

  • 265

    0((*(*0!+

    ,

    .

    &

    !

    .

    & "

    9+

    1

    #

    9.+

    !(

    71 '

    *

    -1 '

    %9.9

    81 '

    %*

    :1 '

    !

    ;1 '

    "

    =1 '

    9*

  • 265 .40((*(*0!+

    , 26

    .

    &

    !

    .

    &(

    71 *3

    4

    -1 %9>0.9

    81 %*

    :1 !

    ;1 9*

    =1 6'"

    ?1 ##-082(9!9!9.

  • 26"(.4'( (*(*0!+

    , 26"(

    .

    &

    !!*6 ! *1> "(1?

    &

    '

    * ,7@1@@9

    # #-08 ,7@1@@9

    ,7@1@@9

    6'

    ".

    &

    .

    6'"

    ,7@1@@9

    &

    *

    #6

    2( 9

    .

    ,7@1@@9

    &

    "

    &

    *

    '

    * ,;@1@@9

    !

    )&

    )!%

  • 265 "

    '((*(*>(*.+

    , 26"

    .

    &

    71 .

    &

    "

    1

    -1 #3-49

    (

    #'23&.%

    ./.

    "

    81 3

  • 26"("

    '((61*!+

    , 26"("

    .

    &

    !*6 ! *1> "(

    1?

    3&4 .6

    /.

    ( !

    ( 9

    )6

    "

    .G

    &

    "

    +

    "

  • 26"(".4'((*(*>(*.+

    , 26"("

    .

    &

    !*6 ! *1> "(

    1?

    &

    .&

    *

    #

    ) M

    #

    *" .0

    ,;@1@@9

    .&

    3 4

    *

    +

    "

    1

    ,7@1@@9

    .&

    3!",4

    *

    "

    1

    ,7@1@@9

  • , 26"("

    .

    &

    !*6 ! *1> "(

    1?

    .&

    *

    *

    0(6

    "

    1

    1>(

    1?C3=

    1?KB

    &

    .&M*

    &

    * ,;@1@@9

    "

    )6 &3!!

    ,7@1@@9

    &

    22

    ,-1@@9

    !

    &

    2

    2 2%3

    ,7@1@@9

    26"(".4'((*(*>(*.+