Reluctant change agent's guide

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  • 1. DevOps - The reluctant change agent's guide John Clapham, Nokia, Mix Radio Frustrated by myriad obstacles between your code and customers? Trying to improve efficiency and make the most of your team? Tired of how long it takes to get things done? Want to do something about it? Then like it or not, you're a change agent. Whether you're a lone voice or have business sponsorship, bringing about change isn't about spewing buzzwords; the art is to be effective, without getting fired. This talk is a plain speaking guide to bringing change, drawing on practical experiences from DevOps adoption.

2. DevOps The Reluctant Change Agents Guide @johnC_Bristol - @NokiaMixRadio 3. So, what is a change agent? 4. Change agents are the type of people who haven't any marketable skills. 5. Anyone can go around complaining about things being a professional cry baby 6. I know as a former change agent. 7. I dont mean them. 8. Or them 9. Its you. 10. Its you, someone trying to make a difference. 11. In 2010 we formed a team to encourage change 12. Things are fine already. 13. That wont workThings are fine already. 14. Wasting my teams time That wont workThings are fine already. 15. Wasting my teams time That wont workThings are fine already. You should be building features 16. Wasting my teams time That wont workThings are fine already. You should be building features Lets delay until weve finished XYZ 17. "They are in front of us, behind us, and we are flanked on both sides by an enemy that outnumbers us 29:1. 18. "They can't get away from us now!" 19. What next? 20. Automation 21. DevOpsSharingMeasurementAutomationLeanCulture Culture 22. DevOpsAutomationMeasurementSharingLeanCulture CultureCulture is the sum of individuals behaviours 23. Like Othello, those individual behaviours can flip 24. Encouraging Change 25. If you only do one thing 26. If you only do one thing be a rolemodel 27. Is the rate of change too much, or too little? 28. David Viney - J Curve Effect observed in change. 29. David Viney - J Curve Effect observed in change.(Except this bit) 30. Where we want to be 31. Appetite for risk determines comfort in this area 32. Swan Song for Previous practice 33. Influencers - seldom who youd expect. 34. Dissent is valuable. 35. Create feedback loops 36. Please Dont Change Anything! 37. Be a polyglot - speak their language 38. Share when you succeed and fail 39. and what of the future? 40. Old behaviours return to haunt you 41. Small negative changes bring fear that were returning here 42. If change does gain traction, it doesnt get any easier 43. First the people break, then the tools break, the governance process breaks, the customer breaks, financial controls break, finally, the organisation structure breaks. - Richard Durnall 44. Reflections 45. Change does not always require a change program. 46. Change can be driven by individuals. 47. Change is a little easier if you understand it. 48. Activities that build trust are crucial. 49. The Five Ps might help. 50. 1. Promotion Be inclusive, share successes, and what was learned in failure. 51. 1. Promotion Be inclusive, share successes, and what was learned in failure. 2. Planning Think about areas for change, and the approach to each. 52. 1. Promotion Be inclusive, share successes, and what was learned in failure. 2. Planning Think about areas for change, and the approach to each. 3. Perseverance Keep trying, its unlikely to work first time. 53. 1. Promotion Be inclusive, share successes, and what was learned in failure. 2. Planning Think about areas for change, and the approach to each. 3. Perseverance Keep trying, its unlikely to work first time. 4. Patience Listen, choose the moment. 54. 1. Promotion Be inclusive, share successes, and what was learned in failure. 2. Planning Think about areas for change, and the approach to each. 3. Perseverance Keep trying, its unlikely to work first time. 4. Patience Listen, choose the moment. 5. Pizza The second best way to encourage feedback. 55. Sowhat is it you think you cant do? 56. Thanks! @johnC_Bristol 57. Further reading Richard Durnall Agile Adoption Patterns (First the people break) http://www.richarddurnall.com/?p=57 David Viney, J Curve (Book) The Intranet Portal Guide: How to Make the Business Case for a Corporate Portal, Then Successfully Deliver Kanban (Book) Successful Evolutionary Change for Your Technology BusinessStory of DevOps and Continuous Delivery at Nokia Entertainment http://www.infoq.com/articles/monthly-devops-01-nokia Mix Radio Developers Blog: http://dev.mixrad.io/blog MixRadio, a fine way to discover music: http://www.mixrad.io/gb/en My blog: http://johnclapham.wordpress.com/ 58. Picture Credits Angry stick man http://justien16.deviantart.com/art/angry-stick-man-180591143 Othello Boards http://othelloacademy.blogspot.com/ Change Alley http://www.flickr.com/photos/londonmatt/3163571645/sizes/o/Polygots http://www.flickr.com/photos/magdalar/2950663799/ Whisky Barrels http://www.flickr.com/photos/uk_pictures/3483034558/