REPLIES LETTERS

ACKNOWLEDGMENT LETTER

Are a courtesy and should be written when you

received merchandise, material, money of information. The purpose is to tell the recipient

that the document has been received.

Phrases:

1. Thank you for your kind letter of (the date).

2. We look forward to a succesful working

relationship in the future.

3. Should you nedd any further information,

please do not hesitate to contact me.

SILVER IMPORTS, LTD. 609 San Anselmo Avenue

San Aselmo, California 94460

March 21, 2012

Mr. Gus Andrea

Quality Industries

1876 Magnolia Boulevard

Detroit, Michigan 48233

Dear Mr. Andrea:

We have received your contract on March 2nd. Thank you for prefing our company and good services.

We assure you that the contract of your machines for the next three years will be kept in a safe place that is of our major clients.

If you require any other information, feel free to contact me.

Sincerely yours,

Marizabel Gonzalez

General Manager

FOLLOW UP LETTERS After a decision or agreement has been made,

either at a meeting or in conversation, it is a good idea to send a follow up letter, to establish a

written record of the transaction.

Phrases:

1. We would like to offer you

2. We would like to remind you

3. We would like to thank you for

QUALITY INDUSTRIES

1876 Magnolia Boulevard

Detroit, Michigan 48233

April 13, 2012

Ms. Marizabel Gonzalez

Silver Imports, Ltd.

609 San Anselmo Avenue

San Anselmo, California 94960

Dear Ms. Gonzalez:

We have not hear from you since March 28, when we signed the contract.

Our company wants to know when your service is going to start and how much the service will take, so we can be prepared and organize the space for the machines in this office.

We hope to hear from you soon.

Cordially yours,

Gus Andrea

General Manager

CONFIRMATION LETTERS Are routine for such businesses as hotels and

travel agencies. But other businesses may also

need to send them. Such confirmations are frequently made by telephone, but a form letter

or postcard also effectively transmits clear,

correct, and complete information.

Phrases:

1. I am here referring to the telephonic

conversation we had yesterday.

2. If you have any doubts or queries, do not hesitate to discuss it

3. Thank you for your time

FULSON CONTRACTORS, INC. 444 Westem Avenue

Boulder, Colorado 80301

March 26, 2012

Mr. Justin Michaels

622 Garth Street

Boulder, Colorado 80321

Dear Mr. Michaels:

This letter will confirm our luch date, which will take place at Trattoria di Marcoat

the Corner of Tenth Street and Western Avenue, on April 7 at 1:00 p.m.

I am looking forward to getting together at productive meeting.

Cordially yours,

Nancy Carson

Architect

REMITTANCES LETTERS Are used to explain what your enclosed check is for. This letter should contain any information regarding your order that is needed for the proper crediting of your account (account number, the invoice number, and the amount of the check).

Phrases: 1. The enclosed check for (amount) is in

payment of.

2. We enclose a check for (amount) in full settlement of account towards supply.

3. Enclosed is our check in the amount of $ which represents.

QUALITY INDUSTRIES

1876 Magnolia Boulevard

Detroit, Michigan 48233

April 9, 2012

Ms. Marizabel Gonzalez

Silver Imports, Ltd.

609 San Anselmo Avenue

San Anselmo, California 94960

Dear Ms. Gonzalez:

We have enclosed the check No. 1238991011 for the amount of $1000 for the first payment of our contract No. 1386, that was sent on March 31, 2012.

Please credit it to my account No. 485060809.

Cordially yours,

Gus Andrea

ORDER ACKNOWLEDGMENT LETTERS

Are used to welcomes a new customer and

encourages further business, and it lets them know

how we are going to work with the order. Similarly, an unusually large order by a regular customer

deserves a note of appreciation.

Phrases:

1. Thank you for your order of... The order will be shipped within three working days.

2. We would like to take this opportunity to thank

you for your recent order, placed on (date).

3. Please be sure to keep this letter safe for all

future communications with us.

Walmart, S. A. 2019 Logan Street

Paramus, New Jersey 70622 April 11, 2012

Mr. Ricardo Lara

BDRM Bedding Store

529 Eaton Avenue

Bethlemem, Pennsylvania 18115

Dear Mr. Lara:

We are please to have you as a new client. We have received your order of

March 31.

Your order (No. 6310) will be shipped into separate consingments. The first

consignment would be shipped on April 15 with the following products.

50 Beauty reat Euro Square Pillows

STOPGAP LETTERS It is the letter we sent when we delay any

meeting, interview or when part of our company there will be a delay in the delivery of our

products either for reasons of depleted material,

procedural changes in our company or credit

applications or with insurance agencies.

Phrases:

1. In accordance with our agreement...

2. Contrary to our agreement...

3. We apologize for our delay regarding your

order...

LAWSEN LINENCOMPANY P.O.BOX 726

Bloomfield, New Jersey 07033

April 18 2012

Mrs. Marianne Rollins

444 Ross Avenue

Caldwell, New Jersey 07006

Dear Mrs. Rollins

I regret to inform you that your order of one set of Floral Mist queen size

Sheets and pillow cases, has been held up because we have a factory strike.

Never the less , we assure you that our negotiation are progressing and a

settlement is expected soon. We have added your name to the list of orders that

will be shipped first your receive it as soon as possible .

Please be patient we assure you will receive you order as soon as possible .

Cordially yours,

Marizabel Gonzalez

INQUIRY REPLIES LETTERS

An inquiry reply should begin by thanking the

reader, acknowledging the interest in your company and end by offering further assistance.

The purpose of an inquiry reply is usually to give

information. If the information is confidential, you

should explain this in your letter.

Phrases:

1. Thank you for your interest in our company.

2. In case you have any further questions, please

do not hesitate to call.

3. We certainly appreciate your interest.

The Hampshire School of Etiquette 1528 SE 3rd Avenue

Portland OR 78821-4432

April 20,2012

Mrs. Cindy Jones

1234 NE Hancock Drive

Wood in Ville, WA 98072

Dear Mrs. Jones

Thank you for being interested in our school of Etiquette. We would like to have you like a

client .

We are sorry we cannot accept your daughter due to back of space, but we can offer

you a course of Etiquette for Tweens on Saturdays afternoons for the next four weeks. We

would send you a brochure of the Saturday s classes descriptions and Form .

We assure you that life skills benefits of this special program will give her confidence and

poise in every day and formal situations. We look forward to hearing from you soon.

Sincerely Yours,

Marizabel González

REFERRALS LETTERS Business people often receive inquiries that can

best be answered by an other person. In that

case, the correspondent must be directed elsewhere. A letter of referral acknowledges

receipt of the inquiry and explains why and to

whom it is being referred.

Phrases:

1. Your request for information regarding cannot

be answered by us.

2. I am therefore referring your letter to.

3. We hope that Mr. Red can supply you with the

information you need.

Silver Imports. LTD 609 San Anselmo Avenue

San Anselmo, California 94960

April 23,2012

Mr. Francisco Maldonado

Maxine Sport Swear Manufacturing Co. Inc.

842 Seventh Avenue

New York, NY 10018

Dear Ms. Maldonado:

Thank you for your recent request on our whole sale prices on sport wear. We are honored that you prefer our company.

Unfornately , We cannot supply you the requested information , so we are referring you to Mr. James Wong . He is one of our best dealers, 4069 Lexington Avenue, New York NY 10077. We know that he will be in touch with you soon.

We hope that Mr. Wong can supply you with the information you head .

Sincerely Yours,

Marizabel González

REFUSALS LETTERS The refusal letters, are those ones that are to say

«NO» in a polite way. When granting a favor, awarding a contract, hiring an applicant, or

making any decision, saying «YES» to one person

often menans saying «NO» to another.

Phrases:

1. I wish you and the company, all the best for

the future….

2. I respectfully request you to look for another

person…

3. I will not be able to do….

HORIZON TECHNOLOGIES, INC. 225 Bed Four Highway

Nashua, NH 03051

April, 30, 2012

Mr. Arthur Edwards

Pacific Growth Properties, L.P.

2785 Kimberley, Melbourne

Australia

Dear Mr. Edwards:

Thank you for your recent request of our bar-code scanning equipment. We are honored for your preference.

Due to our internal policy, however, we cannot supply you with the 25 percent of the discount you requested on April 20th.

We wish you all the best in your future negociations.

Cordially yours,

Marizabel Gonzalez

Principal Manager