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PREFACE

The purposes of this report is to fulfill the internship requirement in acquiring

bachelor of business administration in Administrative Science Faculty, Brawijaya

University as a module learning to involve inWork Place and able to explain what

student did, achieved, and learned during internship program period (28 June,

2013 till 14 august, 2013) at PT ANTAM Tbk UBPN POMALAA, SOUTHEAST

SULAWESI.

This internship program enables us to evaluate and understand the practical

application of all the terms and techniques that we have studied during our course

work.


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ACKNOWLEDGEMENT

Praise to Almighty Allah, who bestowed upon us the potential and ability to

accomplish the task of INTERNSHIP REPORT at PT ANTAM Tbk UBPN

POMALAA, SULTRA.

The authors realize that this internship will not be embodied without any support

help and encouragement from various parties. Therefore, In this opportunity we

wish to express deep sense of gratitude to;

1. Prof. Dr. Bambang Supriyono MS, as The Dean of Administrative ScienceFaculty, University of Brawijaya.

2. Prof. Dr. Endang Siti Astuti M.Si, as Chief Business AdministrationDepartment of Administration Science Faculty, University of Brawijaya.

3. Mr. Brillyanes Sanawiri, SAB, MBA as the preceptor who have beenpleased and patient give instructions, directives and guidance on

accomplishedInternship Report.

4. Dr. Guntur Tjora as Division Head of HR and CSR, PT ANTAM TbkUBPN POMALAA, SOUTHEAST SULAWESI.

5. Mr. Abdullah as Learning Dept. Head, PT ANTAM Tbk UBPNPOMALAA, SOUTHEAST SULAWESI.

6. Mrs. Maemanah as ICT Dept. Head, PT ANTAM Tbk UBPNPOMALAA, SOUTHEAST SULAWESI.

7. Mr. Achmad Farried as ICT Section Head, PT ANTAM Tbk UBPNPOMALAA, SOUTHEAST SULAWESI.

8. Mrs. Rusnawati Thamrin as ICT System Analysis Section, PT ANTAMTbk UBPN POMALAA, SOUTHEAST SULAWESI.

Whosprovided the writers in this opportunity to achieve the practical experience

and for their valuable supervision and helpful suggestions in the completion of

this report.


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CONTENTS

PAGE

FORM OF VALIDATION ............................................................... i

PREFACE .......................................................................................... ii

ACKNOWLEDGEMENT ............................................................... iii

TABLE OF CONTENTS ................................................................... iv

LIST OF TABLE .............................................................................. v

LIST OF PICTURE .......................................................................... vi

CHAPTER I: INTRODUCTION ....................................................... 1

A. Background ........................................................................... 1B. Internship Purposes ............................................................... 4C. Internship Benefit .................................................................. 4

CHAPTER II: WORK PLAN ........................................................... 6

A. Method of Implementation .................................................... 6B. Time and Place ...................................................................... 7C. Job distribution ...................................................................... 7D. Method of Writing the report ................................................ 8

CHAPTER III: Program Implementation ......................................... 10

A. A brief story of PT. ANTAM Tbk UBPN, Pamalaa ............. 10B. Company Location ................................................................ 11

C. Company Vision and Mission ................................................ 12

D. Organization Structure and fields of activity ......................... 13


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E. Obstacle ................................................................................. 18F. Support .................................................................................. 19

CHAPTER IV: PROGRAM IMPLEMENTATION AND ACTIVITIES 20

A. Program Name ...................................................................... 20B. Activity Name ........................................................................ 20C. Place ...................................................................................... 20D. Time Schedule and Internship Program ................................ 20E. Activity Fields ...................................................................... 20F. Procedure of makingDatabase Prototype Design of Strategic

Error Maintenance Supportin PT ANTAM Tbk UBPN Pomala,

Southeast Sulawesi ................................................................ 23

1. Business process analysis ................................................ 242. Companys problem in managing error report................ 243. Gather the Information .................................................... 254. Design the Prototype ....................................................... 27

a. Create the Flow chart of the whole processof storage the database ............................................. 29

b. Create the list of main activity of the whole Process 29c. Create the Data Flow Diagram (DFD) ...................... 30d. Entity Relationship Diagram (ERD) ......................... 43

5. Creating database prototype ............................................ 44G. Gap between theory and practical ......................................... 52H. Recommendation ................................................................... 53

CHAPTER V CONCLUSION AND SUGGESTION ...................... 49

A. Conclusion ............................................................................ 49B. Suggestion ............................................................................. 50

APPENDIX ....................................................................................... 54


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LIST OF TABLE

Page

Table 1.1The types of errors at ICT Department ....................................... 2

Table 2.1 Office hours of PT ANTAM Tbk UBPN

Pomalaa, Southeast Sulawesi .................................................................. 7

Table 3.1 The history of PT. ANTAM UBPN Southeast Sulawesi ........... 11

Table 4.1 The advantage and disadvantage of prototyping ........................ 27

Table 4.2 table properties of transaction .................................................... 44


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LIST OF DIAGRAM

Page

Diagram 3.1 Organization Structure of ICT Department ........................... 14

Diagram 4.1 Procedures of Prototype Design ............................................ 28

Diagram 4.2 Flowchart of maintenance support ........................................ 29


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LIST OF PICTURE

Page

Picture 4.1 Ghosting Process ...................................................................... 21

Picture 4.2 Repairs the Fiber Optic ............................................................. 22

Picture 4.3 Repairs PC Computer ............................................................... 22

Picture 4.4 Process Analysis and Design the Prototype Database .............. 22

Picture 4.5 Counseling of Internship Report ............................................... 23

Picture 4.6 Presenting New Prototype Database of PT ANTAM Tbk UBPN 23

Picture 4.7 Email ........................................................................................ 25

Picture 4.8 Work Order (WO) on Elipse ..................................................... 26

Picture 4.9 Help Desk ................................................................................. 26

Picture 4.10 View List of Error in ANTAM Portal .................................... 27

Picture 4.11 DFD Context Level ................................................................ 32

Picture 4.12 DFD Level 0 .......................................................................... 34

Picture 4.13 DFD Level 1 Process of Work Order .................................... 36

Picture 4.14 DFD Level 1Process of Handling the Troubleshoot ............ 38

Picture 4.15 DFD Level 1 Process of Login to Portal ................................ 40

Picture 4.16 DFD Level 1 Process of Storage the data and Evaluate the data 42

Picture 4.17 Entity relationship diagram .................................................... 43

Picture 4.18 Transaction table .................................................................... 44

Picture 4.19 Approval table ........................................................................ 46

Picture 4.20 approval table properties ........................................................ 47

Picture 4.21 department table ..................................................................... 47


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Picture 4.22 Department table properties ................................................... 48

Picture 2.23 Deskripsikerusakan table ....................................................... 48

Picture 2.24 Deskripsikerusakan table properties ...................................... 49

Picture 4.25 Hrdwr_proc table ................................................................... 49

Picture 4.26 Hrdwr_proc table properties .................................................. 50

Picture 4.27 Jeniskerusakan table .............................................................. 50

Picture 4.28 Jeniskerusakan table properties ............................................. 51

Picture 4.29 PIC table ................................................................................ 51

Picture 4.30 PIC table properties ............................................................... 52

Picture 4.31 Users table .............................................................................. 52

Picture 4.32 Users table .............................................................................. 53

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