Resume 1604 M.Turner

Personal Profile

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Mark Turner

MARK TURNER – RESUME 1604 mobile: 0438 689 019 2 of 14

Mark Turner

Reliable

Versatile

Detailed

Methodical

Patient

Dedicated

Persistent

Enthusiastic

Hard Working

Listens

Customer Oriented

Communicates

Follows Up

Honesty

Integrity


Mark Turner

Resume

Professional Profile Over the last 5 years I have presided as National Sales Manager with an up and coming bicycle wholesale business which has exclusive distribution of several leading international brands. In this role I have drawn upon previous experience in the industry and recognition of the importance of excellent customer service and reliability as a supplier. In addition to managing, developing sales targets and strategies, recruiting and being accountable for the performance of the IBD sales and customer service team I have worked closely with key accounts including Amart and Rebel Sports of the Supercheap Auto group. Previously, over a 3 year period, I developed and consolidated skills required to work effectively in the real estate industry. Working principally as a sales consultant I became familiar and increasingly proficient in all the essential aspects of prospecting, listing, marketing, managing, and negotiating the sale of property. Prior to this, as an experienced Product Manager in the bicycle industry, I used my creative and strategic skills to implement product range analysis and development from opportunity identification to profit management. Worked extensively developing product ranges supplied to both the Mass Market and the Independent Bicycle Specialist distribution channels. Coordinated with other Sales and Marketing team members to develop ideas and implement marketing plans and strategies. I successfully developed products and product ranges to take advantage of changing market trends and customer needs with notable emphasis on key accounts BigW and Kmart. My skills developed through experience. As a Product Manager I developed abilities in effective procurement from and ongoing evaluation of mainly Asian supply sources, price negotiation, specification, QA, supply and development of meaningful business relationships. I am focused, driven by commitment to complete a task to high standards, have an attention to detail, the ability to listen and am able to communicate effectively with all stakeholders, including local and overseas suppliers, customers and sales/marketing teams.

Mark Turner

P.O. Box 374

Cockatoo

Victoria 3781

Phone : 03 5968 9258

Mobile : 0438 689 019

E-mail : [email protected]


Major Achievements

During 2008 – 2010 successfully negotiated and completed property sales in the Melbourne outer eastern area of value in excess of $21m, ranging from $220,000 – $1,030,000.

Developed product range, presented and successfully secured Kmart bicycle Parts and Accessories business resulting in significant sales and gross profit contribution to the business over 13 year period from 1994.

Continually developed bicycle Parts and Accessories business supplied to BigW over 15 year period, managing consistent sales and profit growth including record sales with increase of more than 35% in the 2007 year.

Produced Training Video and conducted Training Seminars for BigW store staff involved in bicycle sales and handling, Australia wide.

Produced and edited industry leading Bicycle Owners Manual used by all company divisions and widely copied by several international bicycle manufacturers.

Personally designed from scratch, sourced China manufacturer, QA tested, and successfully brought to market several innovative, unique products inc. new designs of vehicle mounting bicycle carrier racks to ensure reliable supply and increasing average gross profit margin by more than 10% over previous available products.

Designed, developed, sourced and implemented various Point Of Sale display equipment including a bicycle tube dispenser unit to enhance store display and brand promotion.

Management design and development of branded bicycle brochures, catalogues, printed flyers and product packaging.


Career Summary 2010 – 2016 National Sales Manager Oceania Bicycles - Lynbrook 2009 – 2010 Sales Consultant / Agents Representative Ray White - Mooroolbark 2008 – 2009 Sales Consultant / Agents Representative Barry Plant Real Estate – Lilydale 2007 – 2008 Casual work inc.: Landscape Gardener,

Concreting, Electrical contractor assistant, Owner Builder

2007 Sales Support / Agents Representative / Assistant Property Manager Barry Plant Real Estate – Emerald 2003-2007 Product Manager Parts & Accessories

(Domestic Brands) Pacific Brands - Altona North, Vic

1998-2003 Product Manager / Key Account Manager – Mass Merchants Pacific Brands - Brooklyn, Vic

1993-1998 Product Manager Parts & Accessories – Mass Merchant and Dealer brands Malvern Star - Brooklyn, Vic

1990-1993 Product Manager / Sales Manager – Mass Merchant brands Malvern Star - Brooklyn, Vic

1987-1990 Sales Administrator /

Assistant Product Manager South Pacific Cycles - Cheltenham

1982-1987 Warehouse Manager, Sales Coordinator Graecross Industries - Bayswater 1980-1981 Field Research Assistant Shell Chemical - Mitcham 1979-1980 Field and laboratory assistant Dept of Agriculture - Scoresby 1978-1979 Forestry maintenance worker Forestry Commission - Kallista


Skills / Training / Personal Development IT Skills: Competent ability with Microsoft Excel, Word, Powerpoint, Outlook

Use of Pronto and Vision 6 data bases and B2B, B2C web programs as used by Oceania Bicycles. Use of real estate database programs inc. My Desk Top, Portplus, Console and RP Data Extensive use of Optimiza forecasting and stock management program Use of Cubes data base access tool Beginning ability - AutoCAD 2000 design program. Beginning ability - Spaceman planogram design program

Certificate III Business Administration BSB30201 - Training Synergies Australia, 2004 Course in Property for Real Estate Agents Representatives (21524 VIC) Swinburne Uni/TAFE Various real estate industry specific training via Ray White organization. Barry Plant industry training: Induction / Managing the Sale / Relationship Based Listing / Listing Kit Presentation Workshop / Boot Camp 2008 / Commission and Advertising Workshop Former member of the R.E.I.V. Current Victorian Drivers Licence Working With Children Check (lapsed) Level 2 First Aid, 2010 - St Johns Ambulance (lapsed) Football Trainers Basic Course, 2010 – AFTEC Australia (lapsed) Certificate, Responsible Serving of Alcohol (lapsed) People Skills:

Friendly, easy to talk to and focused on customer service.

Throughout my professional career I have worked closely with customers, suppliers, staff and colleagues to progress business goals utilizing and emphasizing the importance of communication and strong, positive interpersonal relationships.


Career Experience National Sales Manager Dec. 2010 – April 2016 Oceania Bicycles Lynbrook Vic Oceania Bicycles is a growing and respected business with exclusive distribution of a number of long established and well recognized international bicycle and bicycle accessories brands as well as its own domestic labels. Principally supplying to the Independent Bicycle Dealer market Oceania was originally born from independent retail roots, and is now fully controlled as part of the Super Retail Group. Responsibilities/Accountabilities:

Primarily to manage and develop sales for Oceania Bicycles

Achieve targets

Manage Sales team and Agents representation to existing and new customers

Manage CSO and Warranty support team to provide exemplary service

Monitor customer preferences and market trends to determine focus of sales efforts

Review and make recommendations re product sales performance

Provide technical advice and recommendations to customers and identify new opportunities

Negotiate pricing structures in conjunction with Operation Manager

Analysis of past/future performance by store

Assist in resolution of customer and consumer complaints

Management of customer accounts and credit worthiness

Confer and consult in relation to plan advertising, marketing activities and overall strategic planning

Ensure customers kept up to date with product and stock information

Attend trade shows, launches, expos and conferences

Manage company sponsored athletes

Other duties included management of key accounts Amart/Rebel Sports and 99 Bikes.


Sales Consultant / Agents Representative May 2009 – June 2010 Ray White, Mooroolbark Mooroolbark Vic Responsibilities:

All aspects of real estate property listing, management, marketing and sales

Generate Listings using all prospecting methods: data base development, telemarketing, mail outs, email, cold canvassing, door knocking, personal contacts, referrals, etc

Recommend, implement and manage marketing campaigns

Negotiate sales Sales Consultant / Agents Representative Feb. 2008 – May 2009 Barry Plant, Lilydale Lilydale Vic Responsibilities:

All aspects of real estate sales

Conduct private buyer and open house inspections

Final inspections, liaise and meet with building and pest inspectors and valuers

Prospect for, conduct presentations and manage listings. Real Estate Sales Support Officer / Trainee Agents Representative 2007 Barry Plant Group / Emerald and District Co-operative Emerald Vic Responsibilities:

Become familiar with all aspects of sales office operation and procedures

Conduct open house inspections

Pursue sales leads and liaise with prospective buyers, sellers and sales team

Provide advertising copy

Assist advertising photography

Compile market information and analysis

Final inspections, Liaise and meet with building and pest inspectors and valuers

Maintain strong, positive relationship and service level to vendors and purchasers

Real Estate Sales Property Management Officer / Trainee Agents Representative 2007 Barry Plant Group / Emerald and District Co-operative Emerald Vic Responsibilities:

Become familiar with all aspects of property office operation, forms and procedures

Regular scrutiny, follow up and reporting on overdue tenant payments

Liaise with landlords and tenants about payment situations

Serving of overdue notices and notices to vacate

Preparation of rental increase notices

Lease reviews

Liaise with tenants and landlords re property maintenance

Arrange and follow up property maintenance with trades

Conduct general and final inspections and prepare condition reports

Conduct inspections with prospective new tenants

Conduct reference checks for prospective new tenants and assist selection process

Preparation of monthly newsletter

Maintain high level of service and positive relationship with tenants and landlords


Product Manager Parts & Accessories (Domestic Brands) 2003-2007 Pacific Brands Leisure and Fitness Altona North, Vic

Pacific Brands was one of Australia’s leading manufacturers and distributors of clothing, footwear, bedding and sporting goods with a highly prized portfolio of icon domestic and International brands. Pacific Brands Leisure & Fitness was the largest wholesaler of bicycles and bicycle parts and accessories in Australia, supplying to the Independent Bicycle Dealer (IBD) and Mass Merchant markets in Australia and New Zealand. Responsibilities:

Overall responsibility for developing and sourcing specific mass merchant and dealer domestic branded bicycle parts and accessories to meet market expectations and to achieve budgeted financial targets relating to sales, gross profit and stock performance (including Repco, Malvern Star, Dunlop brands)

Product Sourcing – select, source and procure products to meet market expectations and meet relevant Australian Standards. Source and plan deliveries to meet sales and stock budgetary requirements.

Product Development – product strategy, research and development and manufacturing coordination for new and emerging products. Market analysis to develop new product definitions / specifications. Provide technical expertise and training to sales team and other departments. Set, monitor and control quality and safety standards for products to meet / surpass any legal requirements. Visit customers to obtain continued support for product ranges and obtain market intelligence.

Supplier Management – establish clear and effective communications with suppliers. Maintain strong business relationships with overseas principles and factories, requiring overseas visits to existing and potential new suppliers (inc. China, Hong Kong, Taiwan).

Marketing and Product Branding – development of marketing/business plans to establish and maintain product and distribution channels. Devise merchandising and display activities and appropriate packaging to promote branding and meet company and legal requirements. Coordinate product packaging/branding with external agencies. Development of IBD range focus in line with Planogram merchandising strategy for all IBD brands.

Sales – in conjunction with senior colleagues, set annual sales and gross margin budgets. Plan and implement tactical promotions with suitable products. Coordinate information to customers and sales personnel. Calculate and propose wholesale prices to meet gross margin budget requirements. Monitor sales data, including customer POS data, to ensure appropriate product mix and maximize wholesale and retail profits.

Stock Management – sales and stock forecasting and branch distribution. Collaborative forecasting with major accounts (eg. BigW, Kmart). Achieve budget stock-turns for each category, operating within an open to buy management system. Ensure minimum performance hurdles applied to new products and management to reduce “tail” of slow moving less profitable products. Managed re-focusing and downsizing of IBD product ranges (inc. reduction from more than 1000 to approx. 250 SKUs).

Staff Management – provide projects, assistance and advice to junior team members so they can develop required skills and career paths.


Major Achievements:

Total re-branding development of major Mass and IBD domestic brands in F06 year in line with major brand rationalization and strengthening strategy.

Growth of major Mass brand to record sales levels 35%+ above budget in F07 year.

Total design, development and launch of new bike carrier range to achieve increased gross profit 10%+ above previous options.

Product Manager Parts / Key Account Manager – Mass 1998-2002 Pacific Brands Leisure and Fitness Brooklyn, Vic

Responsibilities: Product Manager for all Mass Merchant Parts and Accessories ranges with

responsibilities as listed above.

Additional responsibilities for all Mass Merchant complete Bicycle ranges as supplied to key accounts including BigW.

Key involvement in all ranging, sourcing, product development, pricing, marketing, sales, delivery and stock control processes

As Key Account Manager, responsible for major mass merchant accounts including BigW and Kmart. Primary communication channel with Mass Merchant key accounts including day to day business, range development and promotional activity.

Development and key role implementing National Warranty and Service system for all companies within PBLF Group

Organized and implemented Australia wide staff training seminars for BigW stores. Produced procedures and training manuals and training video.

Personally designed and developed, with assistance of manufacturers, various technical marketing and innovative product design projects including: a unique “Easy On / Easy Off” bicycle training wheel and specialised trade show display equipment.

Consultative role as team member implementing new BoB computer program for the Group

Achievements:

Continued increase in bicycle sales to BigW (Dunlop and Speedwell brands).

Continued growth of parts and accessories business supplied to BigW (On Your Bike brand) and Kmart (Roadstar, Aerial and Dunlop brands).

Key involvement designing and implementing quality assurance process for overseas bicycle production utilizing independent China based agencies. Visited key Chinese bicycle factories to check and monitor production quality and schedules.


Product Manager Parts and Accessories 1993-1999 Malvern Star Bicycle Company Brooklyn, Vic At this time Malvern Star Bicycle Company and Repco Bicycle Company were separately operating sister divisions of Pacific Dunlop. Malvern Star is one of the oldest and most recognized bicycle brands in Australia. The company’s strength initially developed through the Independent Specialist market but continually developed and strengthened its position with the Mass Merchant market. Responsibilities:

Responsible for all bicycle parts & accessories product groups for both Mass Merchant and Dealer market divisions of the company (specific brands included: Malvern Star, Specialized, Rosebank Helmets, Cyclotech, On Your Bike, Roadstar, Aerial).

Key involvement in all product development and sales / marketing processes Achievements:

Successfully introduced complete bicycle parts & accessories range (Roadstar brand) into Kmart. Supply continued until end of 2006 with peak wholesale sales exceeding $3m in F96 & F97 years.

Maintained successful development and growth of accessories range to BigW with wholesale sales exceeding $2.5m.

Continually increased Dealer Division parts and accessories category sales by average of 9% P/A 1993-1998, peaking over $3.8m.

Developed, produced and edited industry leading Bicycle Owner’s Manual used by all brands within PBLF Group

Product Manager Parts and Accessories / Sales Manager 1990-1993 Malvern Star Bicycle Company Brooklyn, Vic

Malvern Star Bicycle Company, then a division of Pacific Dunlop, took over the brands and bicycle distribution of South Pacific Cycles gaining wider access to Mass Merchant and other market channels.

Responsibilities:

Key involvement with Mass Merchant Accounts and management of all product groups (Bicycles, Wheel toys and Parts & Accessories)

Initial involvement with BigW account Assisted delivery requirements of imported bicycles to Kmart, Venture and Toy Kingdom

accounts. Assisted organization and co-ordination of trade shows including design and production

of display equipment.


Sales Administrator / Assistant Product Manager 1987-1990 South Pacific Cycles Cheltenham, Vic

South Pacific Cycles was part of the Playcorp group of companies and formed by the acquisition of two private bicycle manufacturing and wholesaling businesses, Roadmaster Industries and Graecross Industries, with access to both the independent specialist and mass markets.

Responsibilities:

Central coordinating and communication role in sales team to both specialist Independent Dealer and Mass Merchant accounts

Assistant product management role for bicycles and bicycle accessories

Coordinated delivery requirements of locally assembled bicycles to Kmart, Target and Toy Kingdom accounts.

Coordinated bikes and accessories presentations for Toy Fair trade shows.

Achievements:

Assisted development of Peugeot and Graecross bicycle ranges

Development of Peugeot and Graecross bicycle range catalogues

Assisted development of Cyclotech parts & accessories product ranges and catalogues.

1982-1987 Graecross Industries Bayswater, Vic Greacross Industries was a small independently owned manufacturer and wholesaler of bicycles and bicycle accessories.

Responsibilities:

Sales Co-coordinator

Sales Administrator

Assistant product manager

Sales Representative. Territories included Melbourne eastern metro, Vic eastern, northern, central and western regions, southern NSW and eastern SA.

Warehouse Manager

Warehouse picker / packer

Assembly line worker

Achievements: Co-ordinated activities of national sales team and communicated with customer base

nationally for this small independent company.

Successfully secured supply and introduced two bicycle ranges into Myer Melbourne Store.


1980-1981 Shell Chemical Mitcham, Vic Shell Chemical was a major supplier of pesticides and herbicides to the agricultural industry. Field research trials were conducted from the Mitcham facility. Responsibilities:

Field research assistant – agricultural pesticides, pome fruits, wheat 1979-1980 Department of Agriculture Scoresby, Vic The Victorian Dept of Agriculture research unit at Scoresby conducted a wide range of research activities to assist and improve agricultural practices and marketing. Responsibilities:

Field / laboratory research assistant - horticulture, pome fruit growth hormones and pesticides

1978-1979 Forestry Commission Kallista, Vic The Forestry Commission unit at Kallista serviced a wide range of maintenance requirements for parks, gardens and public lands in the Dandenong Ranges area. Responsibilities:

Forestry maintenance worker, tree planting, gardening, fire fighting


Interests

Music, Guitars, Singing

Building (as Owner Builder project managed and actively involved in a major home renovation),

Gardening, Landscaping, Environmental issues

Travel, Camping, Reading, Cycling, Local Theatre

Local community sporting clubs inc.: Senior football club - currently Team Manager Reserves (Gembrook-Cockatoo FNC)

Junior football club – previously President (2009-2011), Football Manager and Team Manager

Previously involved with Sherbrooke Rangers Soccer Club, Former Martial Arts instructor, Former coach Cockatoo Little Athletics,

Previously active member of GEMCO Players theatre group

Personal Information Married with four children Referees Craig McGregor General Manager Oceania Bicycles 0402 901 505

Mark Moore M.T.Moore Electrical 0413 745 543

Others on request

Documents

Resume 1604 M.Turner