Mayra I Rivera-TorresHome: 787.565.3496 - mayra.itsele.rivera@gmail.com

SummaryHuman Resources Director offering 24 years in human resources. Expertise in recruiting, compliance with lawregulations and company policies. Highly driven to achieve company goals.

HighlightsStaffing and recruiting professional Payroll expertiseInterviewing expertise Event managementPerformance management strategies Employee handbook developmentBenefits administrator Manager coaching and trainingEmployment law knowledge Employee relations

ExperienceHuman Resources DirectorOctober 2004 to CurrentAuberge Haven, Corp. - San Juan, PR

Created and implemented the exit and interview program processConducted an average of 50 employee exit interviews per year.Reviewed federal and state laws to confirm and enforce company compliance.Advised top management on appropriate employee corrective actions.Created and modified job descriptions within all departments.Conducted benefits administration for over 100 benefit-eligible employees.Supported over 100 employees at all levels, including executive leadership.Designed the comprehensive employee rules and procedures manuals (Staff Rules, Employee Benefits, andPolicies), the Occupational Health, Safety and Security Plan, Building Evacuation Plan, Safety Drills and theEarthquake, Fire and Hurricane Plan and all HR Forms.Designed the employee performance evaluation process and merit program.Worked with senior-level management to create fair and consistent HR policies and procedures.Ran the bi-weekly payroll process.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Managed and coordinated employee's activities such as: Annual Christmas party, Perfect attendance program,and the Employee of the Year Selection.Created and managed more than 250 confidential personnel records.Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relationissues.Guided the startup and management of all HR operations, systems and programs for a new location within thecompany.

Properties Administrator, Hotel General ManagerOctober 2004 to CurrentAuberge Haven, Corp. - San Juan, PR

Eleven (11) year experience at management level; positions included Hotel General Manager and Administratorof 5 Boutique Hotel, 4 Restaurants and 2 Bars.Trained staff for: reservations, guest relation and services, restaurants, bars, housekeeping, maintenance, andsecurity.Deal with contractors and suppliers negotiating pricing and fees, while ensuring the continuation andenhancements of services.Addressed customer problems as well as troubleshoot.Directly assistance to the accounting department: cash management, sales reports, and payroll.Weddings and Events Coordinator: Planned, coordinated and executed over 200 on-site weddings/events.Ensured compliance with regulatory agencies, monitoring payroll, food and beverage cost controls, analyzing

Mayra I. Rivera Torres 787.565.3496

performance trends, scheduling staff and hotel management meetings, and coordinating all departments,including, Front Desk- Reservations, Housekeeping, Food & Beverage, Banquets, Security, and SeniorManagementWorked with the community on non-profit events; helping the youth of our communities.

Human Resources and Administrative ConsultantJuly 2002 to October 2004Borinqueña Deportiva, Inc. - Caguas, PR

2002 Guided the startup and management of all HR operations, systems and programs.Reviewed federal andstate laws to confirm and enforce company compliance. Developed the Staff Rules and Benefits Manual, and allHR forms.Created and modified job descriptions within all departments.2004 - Evaluated the human resources department and recommended the implementation of new proceduresaccording to the labor laws of Puerto Rico.

Offices Administrator and Director of Human ResourcesJanuary 2003 to December 2003Fresh Meadows Medical Clinic - Queen, NY

Guided the startup and management of all HR operations, systems and programs for a new location within thecompany according to the New York State and Federal labor laws. Administrator of two medical clinics - Queensand Brooklyn, NY.Developed the HIPPA Law Handling and Procedures Manual. (Trained staff).Worked with senior-level management to create fair and consistent HR policies and procedures. Developedemployee handbooks, including design and layout.

Human Resources and Administrative ConsultantJanuary 2002 to January 2004Borinqueña Deportiva Inc - Caguas, PR

2002 - Created the human resources department and an office administration system for the company accordingto Puerto Rico State and Federal labor laws.Developed the Staff Rules and Benefits Manual, and all HR forms.2004 - Evaluated the human resources department and recommended the implementation of new proceduresaccording to Puerto Rico. State and Federal Labor Laws.

Permits Documentations Department Administrator/Human Resources DirectorSeptember 1992 to January 2003JM Ventura Enterprises - San Juan, PR

June 1999 to Jan 2003 Administrator and Residential / Tourist Development Project ManagerCoordinated with contractors and subcontractors the issuance of operational permits for a specific residential /commercial project. Obtain all required endorsements from federal and local government agencies for urban,commercial and industrial development permits.Human Resources Director, January 1994 to June 1999Established and administered employee medical insurance package, 401K and retirement plans.Reviewed federal and state laws to confirm and enforce company compliance.Developed the Occupational Health, Safety and Security Plan, Building Evacuation Plan, Safety Drills and theEarthquake, Fire and Hurricane Plan.Purchasing Manager, January 1996 to January 1998Executive Assistant 1992 to 1996

EducationMaster Certificate in Essential Hospitality Management: 2006Cornell University - Ithaca, NY

Master Degree: Business Administration Human Resources, May1999Universidad del Turabo - Gurabo, PRBusiness Administration Human Resources

Bachelor of Science: Biology, December 1989Pontificia Universidad Católica de Puerto Rico - Ponce, PR

Mayra I. Rivera Torres 787.565.3496

Certification: Accounting and Data Entry Specialist, February 1989Crown Business Institute - Miami, FLAccounting and Data Entry Specialist Certification

LanguagesFluent in English and Spanish

SkillsSenior Management and Administration. Human Resource Duties: employees’ benefits, recruiting, hiring, payroll, laborlaws, coaching, training and scheduling. Office Administration: bookkeeping, budget, cash management, purchasing,contracts.

ReferencesReferences Available Upon Request

Mayra I. Rivera Torres 787.565.3496