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Sr.Customer Service Representative in Import & Export
Annie John Britto Email: [email protected]. Plot No. 276, St. Anthony’s Road, Mob: 09821564672, 08898161047
Chembur, Mumbai – 400071
A result-oriented professional with nearly 18 years of extensive experience in:
Strategic Planning Export / Imports Operations Client ServicingEscalation Management Logistics Operations Purchase OperationsVendor Management MIS Reporting & Documentation Team ManagementExport-Import Documentation Space Utilization & Configuration Customs AffairsSupply Chain Management Inventory Management Office Administration
Acted as Single Point of Contact to customers for addressing their queries regarding order execution & dispatches Significant expertise in carrying out import & export operations in coordination with Customs Departments to obtain necessary
licenses / sanctions & ensure compliance with statutory obligations Handled global customers such as P&G, J&J and Unicharm independently. Received appreciation and endorsement by P&G for achieving 100% OTIF to the HBF Management Team. Played a vital role in handling independently global customers such as P&G, J&J and Unicharm. Bagged Best Customer Service Officer Award in the CS Team from HBF. Skilled in interfacing with cross-functional departments for ascertaining procurement plans of raw materials and supplier,
shipping company, freight forwarders, clearing agents & transporters for clearance of export / import shipments Proficient in developing request for purchase quotes; expert in reviewing procurement volumes by product class /
customization / type, thereby identifying areas for rate / frame contracts and finalizing the same Demonstrated excellence in vendor development, registration & re-evaluation; resourceful in forecasting raw material price,
overseeing timely RM availability in each unit and following up with accounts for payment Possess exceptional negotiation & relationship management skills with expertise in leading & imparting training to team member
Organizational Experience
Working with H.B. Fuller India Adhesives Pvt. Ltd., Vashi, as Sr.Customer Service Representative in Import & Export Since Mar’13 to till date
Responsibilities: Monitoring all orders and working on all urgent order executions Updating records and documents for all customers with 100% compliance as per HBF policy Overseeing & delivering all customer schedules and providing all statutory & other supporting documents within time Interfacing with customers to reschedule dispatches which are planned during annual leave calendar Looking after timely dispatches and tracking vehicles on delivery schedule Working with Production / Planning and Dispatch to ensure shipments are delivered to customers within OTIF Devising efficient Logistics Management System to ensure delivery of the goods / shipments as per committed timelines and
cost from across the globe Preparing MIS reports of inward / outward logistics with a view to appraise top management and customers of the routine
inventory management activities Managing all procedures, formalities, transportation (logistic) & documentation for clearance of goods Monitoring commercial documentation for export-import trade in compliance with statutory regulations. Managing export / import trade shipments independently by both air & sea mode of shipment till the shipments reaches its
destinations. Interfacing with cross functional departments for ascertaining procurement plans of raw materials. Budgeting and planning the funds for procurement and sourcing of materials ensuring optimum utilization of materials,
maximum cost savings & meeting anticipatory orders Coordinating with supplier, Shipping Company, Freight Forwarders, Clearing Agents & Transporters for clearance of export /
import shipments
Worked with Jayantilal J. Gandhi Chemicals Pvt. Ltd., Mumbai as Sr. Import–Export Executive since Nov’11 to Jan’13.
Responsibilities: Drove export-import operations and oversaw all procedures, formalities, transportation (logistic) & documentation for clearance
of goods Involved in commercial documentation for export-import trade in compliance with statutory regulations Looked after export / import trade shipments independently by air & sea mode of shipment till shipments reached its destinations Handling enquiries, Negotiation & preparation of Purchase Order, Follow-up with vendors for material delivery & updating
concerned persons; handling complaints Monitoring all orders and working on all urgent order executions Updating records and documents for all customers with 100% compliance as per HBF policy Overseeing & delivering all customer schedules and providing all statutory & other supporting documents within time Interfacing with customers to reschedule dispatches which are planned during annual leave calendar
Worked with CHT (India) Pvt. Ltd., Mumbai as Import Export Documentation Executive / Purchase Executive Jun’97 to Oct’11.
Responsibilities: Managed all import documentation by coordinating with CHA & customs Developed pre-shipment & post shipment documents & price list for export and communicated with overseas buyers Monitored import & export shipments of 6 to 7 consignments in a week Took care of major products such as Textile Auxiliaries, Garments, Dyes, Textile Printing, Constructions Chemicals, Performance
Chemicals & Paper Chemicals Coordinated with major regions such as Europe, South America, Australia, France & China Handling Vendor Development & Vendor Registration, Vendor Re-evaluation, Raw material price forecasting, Co-ordination with
Concerned departments to ensure timely RM availability in each unit, following up with accounts for payment. Attending Production Planning meetings, Monthly Reports, Handling transportation, Vendor Visit, Bill Clearance, etc.
Identifying and developing potential vendors / suppliers across the globe for achieving cost effective purchases of materials; achieving reduction in prices and timely delivery
Assessing performance of the vendors based on various criterions such as percentage for rejections, quality improvement, timely delivery, credit terms, etc.
Independent correspondence, taking dictation, checking emails, replying emails, booking air/ railways tickets, Filing documents, Maintaining calendar, attending phone calls, arranging meetings for the seminarMaintaining leave records of the staff, all routing office work
Qualification
1996 BA from SIES College, Sion East (Mumbai University)1994 HSC from SIES College, Sion East (Mumbai University)1992 SSC from Adarasha Vidyalaya from Chembur (Pune Board)
IT Skills
MS Office, Windows, Lotus Notes, Internet Explorer, Microsoft Outlook and Internet Applications. ERP 7.5 Version, Lotus Notes 8.5 Version and Tally – ERP – SAP
Personal Details
Name Annie John BrittoDate of Birth: 25th December, 1974Address: Opp. Plot No. 276, St. Anthony’s Road, Chembur, Mumbai – 400071Marital Status MarriedChildren 2 KidsGender FemaleE-Mail [email protected] 09821564672, 08898161047
