Ariel Anderson, CBAP® | Senior IT Business AnalystAriel is a Senior IT Business Analyst with 14 years of experience in business systems analysis, business process re-engineering, and systems design and testing. She’s found success due to her ability to quickly gain understanding of new business domains, business and data challenges and new technologies. She is adept at dealing with ambiguity, eliciting high-level requirements from a variety of sources, and translating high-level business and user requirements into system requirements and functional design specifications. Ariel has excellent interpersonal, oral, presentational, and written communications skills, which she uses to easily coordinate and negotiate with other departments and between executives, management, business staff, and technical staff.

Ariel has a passion to lead and manage innovation. She is skilled at designing solutions to support both organizational and technological goals, and is able to successfully engage in multiple, complex projects at once. She takes an end-to-end approach to solutions, working with stakeholders throughout the software development lifecycle (SDLC) to ensure that work stays within project scope, meets business objectives, and provides maximum efficiency and usability. She strives to continuously improve systems and user satisfaction.

Functional and Technical Skillso Experience in all phases of the software development lifecycle (SDLC)o 14 years’ experience: 10 in waterfall and 4 in Agile development methodologieso Requirements elicitation, analysis, and documentationo Functional design and functional specification documentationo Functional decompositiono Business process re-engineering (BPR), including documenting “as is” and “to be” systemso Process mapping and modeling, familiarity with BPMNo Process automationo Root cause analysiso Integration, regression, and user acceptance testing (UAT)o User documentation, training, and supporto Software: Microsoft Office (Word, Outlook, PowerPoint, Excel), Microsoft Visio, Microsoft SharePoint,

Rally, JIRA Agile, AQT, BizAgi Process Modeler, Documentum, Oracle Identity Management Suite

Detailed Experience08/12-Present

Senior IT Business Analyst | XPO Logistics | A top ten global provider of transportation and logistics solutions, serving more than 50,000 customers with a highly integrated network of 1,469 locations in 32 countries

Member of the 200-person IT department supporting the LTL (Less-than-Truckload) line of business, serving as sole business analyst for Weights and Inspections functions, which recover $150 million in revenue annually. Works closely with business management team to accomplish roadmap goals. Serves as business analysis subject matter expert for the department.

Achievements include:

o Collaborated with UX researcher and UX designer to create innovative approach to “iteration 0”, the analysis and design phase before Agile development begins, for a mobile re-write of a legacy application

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Created application overview flow diagram, user flows, and interactive prototype that was used for requirements elicitation, usability testing, and as a reference for the IT project team during development

Enabled on-time project delivery despite a late start and loss of a team member Resulting application provides centralized decision-support data, automation, more efficient

workflow, and vastly increased speed and usabilityo Built strong relationships with the W&I business management team and subject matter experts

(SMEs) despite being remotely locatedo Elicited requirements using observation, document analysis, workflow analysis, flow diagrams,

requirements workshops, interviews, use cases, mock-ups, and interactive prototypeso Documented requirements in the form of Agile stories, story narratives, and acceptance criteria;

created supporting documentation in the form of user flows, data dictionaries, context diagrams, state diagrams, and detailed back-end process flows

o Defined alternative technical solution options, including costs and benefits, to support business decision-making; collaborated with UX, developers, and enterprise architects as needed

o Participates in department-wide requirements improvement efforts, including creation of standardized story narrative template, creation of standardized processes, and migration from multiple requirements management systems to JIRA Agile

03/10-08/12

Senior Business Analyst | Zirous, Inc. | Oracle Gold Partner consulting company specializing in implementing Oracle’s Identity Management, SOA, Infrastructure and Security, Business Intelligence, E 2.0, and custom Java programming

Ariel’s consulting work at Zirous included:

Oracle 11g Identity and Access Management, Oregon Employment Department (OED)

Sole Business Analyst for Zirous’s implementation of OED’s Identity and Access Management system, which provides a strong, enterprise-wide security for identification, authentication, and Web single sign-on for applications utilized by the public (individual citizens and Oregon employers), by OED staff, and by OED business partners.

o Documented as-is and to-be processes and suggested process improvementso Analyzed business needs across the enterprise and defined requirementso Documented Oracle Identity Manager functionality and presented configuration options to cliento Developed use case diagrams and detailed use cases; created traceability matrix showing relationship

of use cases to requirementso Developed detailed design specifications for Oracle Identity Manager functionality, including user

attributes, and user roles and their access rights and permissionso Contributed to the design of custom programming to extend Oracle IAM system to meet OED’s

unique requirements related to the seamless self-registration of external users to the system and related to the authorization by Oregon businesses of users who will utilize OED applications on the businesses’ behalf

o Performed configuration and unit testing of Oracle Identity Manager and Oracle Access Managero Served as key client contact for technical questions

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o Assisted in creation of test plan, development of test scripts, and documentation of traceability of tests to requirements

o Performed extensive systems testing, led user testing, and investigated and documented bugso Facilitated small group discussions, requirements elicitation sessions, and deliverable walk-throughso Trained technical and non-technical staff

Business Case Definition, Oregon Department of Human Services

Coordinated completion of DHS business case for the Electronic Client Case File Project, which will provide state-wide access to child welfare case file information in electronic format enhanced with metadata for both searchability and automated content redaction

o Documented as-is processes and options for to-be processo Documented user requirements in the form of use caseso Coordinated completion of third-party vendor development estimate, met with DHS staff to review

how estimate maps to requirementso Created change management report describing the impact on uses of changing from the “as-is”

processes related to the paper client case file to the “to-be” processes related to the new electronic client case file

o Compiled work items described above into business case including problem statement; solution options and weighted comparisons of them based on functionality, cost, usability, and process improvement; and recommended solution

o Facilitated small group discussions

11/01-03/10

Business Systems Analyst | Continuing Education of the Bar | The nation's largest nonprofit legal publisher, run by the University of California and the California State Bar Association

Member of the Publishing System Unit within IS, which developed and supported custom applications for approximately 70 users across 4 departments, whose primary work products consisted of more than 100 printed books averaging approximately 700 pages each. For all subsystems built between 2001 and 2010 in a multi-phase, cross-departmental development project involving many interlocking applications, Ariel:

o Elicited requirements using task and workflow analysis, document analysis, competitive product analysis, requirements workshops, surveys, interviews, mock-ups, business process descriptions, use cases, and event lists

o Analyzed and documented requirements; developed use caseso Provided functional system design in the form of use cases, algorithms, process flow charts, pseudo

code, screen layouts, and business ruleso Created and maintained user documentation; provided training, demos, and technical supporto Modeled data needed and how it should be stored and/or passed to other parts of the system to

support and enhance searchability, transparency, and reuse by multiple departments and applications

o Analyzed and modeled “as-is” systems and designed “to-be” systemso Performed business process re-engineering (BPR)o Evaluated, recommended, and gained hands-on experience with all new technologieso Configured and customized third-party applications where possible

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o Tested, managed bugs

03/00-10/01

Documentation Manager| Consilient, Inc. | Software Startup developing an XML-based, platform-independent, inter-enterprise workflow application

o Designed, planned and produced an original documentation seto Researched, organized and wrote internal and external documentationo Maintained close communication and coordinated with developers, product managers, trainers,

quality assurance staff, and marketing personnel throughout the software development lifecycle to identify documentation requirements and schedules, and to provide input on product design and usability

o Selected tools and implemented end-to-end single-sourcing system using FrameMaker and WebWorks to create PDF books and HTML-based Help

o Set up a new documentation departmento Managed projects; ensured successful completion of all projects for targeted deadlineso Screened, hired, and managed a team of 3 writers working on developer, administrator, and end-user

documentationo Served as the voice of the user, and used a hands-on approach to learning and testing the technology

from the user’s perspective

Certifications, Affiliations, and EducationVolunteer | Co-led two CBAP® exam prep classes offered by Portland Metro chapter of IIBA | 2012-2013

Certified Business Analysis Professional (CBAP) | 2012

Member | International Institute of Business Analysis (IIBA) | 2009

Oberlin College | Oberlin, OH

Bachelor of Arts | 1991

Student of Japanese Language | Kyoto, Japan

Studied Japanese and taught English, achieved basic language skills | 1988-1989

Student of French Language | Tours, France

Studied French, achieved high proficiency | 1985-1986

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