Resume - Manish Choudhary-v1.0

Manish Choudhary103, SMR Vinay Harmony Apt, 21/2, Banaswadi Main Road, Dodda Banaswadi, Bangalore 560043

Mobile: +91 9880159795 | E-mail: [email protected]

Seeking senior level leadership challenges in Project Delivery function

DELIVERY MANAGER / PROGRAM MANAGER

Result oriented dynamic Project Professional having over 15 years of rich and successful track record, including over 6 months of International (USA) tenure. Accomplished expertise in Project Management on Application Support Service Delivery for Enhancement, Incident and Problem Management spanning 40+ Applications from front to back office and ITRS Geneos Configuration and Management for 500+ Applications for a pioneer Investment Banking and a platinum customer – Deutsche Bank.

PROFILE HIGHLIGHTS

Technical expertise in multiple Technologies (Oracle/Microsoft/UNIX/JAVA), Platforms (OS), Languages, Databases, Tools (Development/Project) and Utility; Similar Functional Knowledge in BFSI sector for Service Level Management of mission critical applications

Expertise in all functions of Project Life Cycle Initiation & Feasibility Study, Business Function Study, Requirement Finalization, Project Scoping, Task Break down, Effort & Time Estimation, Costing & Project Budgeting, Resource Allocation, Scheduling, Risk Management and Execution Control Planning/Monitoring till timely & quality based delivery & closure

Similar expertise in Application Support Management through Study & Analysis of Problem Tickets/Change requests; Impact Analysis and Specification corrections (if necessary); Change Finalization and Design; Change Management (Implementation) and Testing; Configuration Management and Patch/Update Release; Event Management using ITRS Geneos Tool

Passionate about Quality Management & Process Governance through Design & Implementation of Quality Roadmap based on process definition, continuous improvements and operational performance measurements; Enforcing Quality Compliance measures like CMMI, ISO, Lean, Six Sigma in Process Quality improvement; Knowledge Management for best practices

Adept in Team Development & People Management through consensus building, promotion of positive environment, & teamwork spirit, competence development, providing vision & efficiency, issue resolution, motivation and mentoring

Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organizational, communication & interpersonal skills

PROFESSIONAL EXPERIENCE

HCL TECHNOLOGIES LTD., BANGALORE (SEP 2004 ONWARDS)

Career Progression: Senior Software Engineer Sep 2004 to Jul 2006 Project Lead Jul 2006 to Jul 2008 Associate Project Manager Jul 2008 to Jul 2010 Project Manager Jul 2010 to Jul 2013 Sr. Project Manager Jul 2013 onwards

Current Responsibilities:

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AREAS OF EXPERTISE

Project Management Service Operations &

Delivery Service Level Management Cost/Quality/Schedule

Management Customer & Stakeholder

Management Risk Management Incident Management Problem Management Knowledge Management People Management

TRAINING & CERTIFICATIONS

Certified in ITIL V3 (Foundation)

Further trained on CMMi v1.3 for Services (Level 5/Level 3), Run The Bank (RTB) - Basic & Intermediate, ISO/IEC 20000 and Estimation Techniques/Risk Management/Quantitative Project Management

TECHNICAL SKILLS

Operating Systems: Windows, Solaris, Unix/Linux, OS/390, AS/400

Languages: PL/SQL, Java, C, C++, HTML

Scripting Tools: Unix Shell scripting, Perl, JavaScript

Databases: Oracle 10G/9i Tools: ITRS Geneos, TOAD,

SQL Navigator, SQL Developer, Eclipse, dbSymphony, JIRA, dbFlight, db4Sight, Control-M, MS Project, MS Office

Utility: MS-Office

Land Line: +91 80 25422562 (alternate) E-mail: [email protected] Manage stakeholder relationships with senior level business executives

across various functions.Current Responsibilities (Contd/-): Interact and partner with business leaders to drive impactful business changes in support of project

success metrics. Collaborate with cross functional business units around project planning, resourcing, and delivery. Build, manage and inspire a team of Geneos Developers to automate manual Event Monitoring. Define and manage an effective global team collaboration and delivery model. Interact and partner with Business Transformation & Automation leadership team and other functional

leaders to ensure successful delivery of projects as well as optimal performance of the team. Collaborate with internal stakeholders and customer to ensure successful delivery of projects. Manage the alignment and prioritization of initiatives based on business strategy and objectives. Provide leadership in the constructing of project teams, charters, project plans, contingencies, success

metrics and ROI measurements. Align programs with other automation initiatives and manage cross project dependencies. Provide portfolio level status reporting to Business Transformation & Automation leadership and

executive audiences.

Previous Responsibilities (Jul 2010 to Jul 2013): Accountable to lead a team of over 50 resources in Application Support Services delivery for a client in

International BFSI sector and a platinum customer for the organization Managing Service Delivery operations on a day to day basis in compliance to the agreed Service Level

Agreement & responsible for SLA Management and Customer Satisfaction across relevant customer base with review structure for effective use.

Involved in implementation of current Quality trends like CMMi, ISO/IEC 20000 and Lean-MURI in Projects.

Ensuring utilization of resources, capabilities and capacity to meet both existing and new business demand & providing continuous and demonstrable improvement of productivity resulting in increased cost effectiveness & value.

Supporting new business opportunities with effective transition and implementation of new service offerings & performing People Management initiatives like motivation, development and mentoring of service delivery employees and effectively manage their skill index.

Career Achievement: Rated as “Outstanding” on Performance Contribution for seven consecutive years from 2009 to 2015. Successfully leading Transformation initiative for DB RTB Portfolio to implement Geneos configuration

and Dashboard creation spanning across 500+ Applications involving 2500+ manual checks to be implemented for automated monitoring.

Successfully managed Service Delivery & Operations, SLM of large account in BFSI Domain. Contributed significantly in implementation of current Quality Standards viz. CMMi, ISO/IEC 20000 &

LEAN-MURI.

OTHER ASSIGNMENTS

TII Ltd. Chennai, Executive Systems Jan 2001 to Sep 2004

Garha UtilBrocee Tools Ltd., Dewas, Management Trainee Jun 1998 to Jan 1999

ACADEMICS

M.B.A., from Devi Ahilya University, Indore (1998) B.E. (Mechanical), from Govt. College of Engineering, Ujjain (1995) Diploma (Electrical Engineering), from Sri Vaishnav Polytechnic, Indore (1991)

PERSONAL DETAILS

Date of birth: 21st June

Resume of Manish Choudhary Update: Sep. 2015 Page 2 of 7

Land Line: +91 80 25422562 (alternate) E-mail: [email protected] known: English and HindiLocation preference: Bangalore(Note: Please refer to the Annexure for project details)


Land Line: +91 80 25422562 (alternate) E-mail: [email protected]

ANNEXUREPROJECT DETAILS OF MANISH CHOUDHARY

Project DB PM – Application Ops Transformation ProgramClient Deutsche Bank, LondonDuration Jul 2013 onwardsTeam Size Over 40Details AOFB Transformation envisages vision to deliver sustainable effort reduction with

no impact to service levels. Strategic Objectives of the program entail financial sustainability of the AOFB Contract and maintain or improve current baseline service levels. Approach to Business Transformation is three fold :Automation – Automate the health checks ( App. & Infra ), batch monitoring, alert monitoring with the aid of Geneos tool and develop dashboards for critical flows which provides the real time visibility across the application landscape and its infrastructure.Demand Reduction – Reduce Incidents thru Problem Management and permanent fixes, SR reduction thru Self help portal.Operating Model Optimisation – Creation of Utility & Rhythm Team. Automation of manual Monitoring activities using Geneos tool incorporated for over 400+ Applications and rolling the same on Dashboards resulting in real time visibility across application landscape, reduction in manual effort, consistent standard of monitoring, reduction in the risk of manual errors and reduction of invalid alerts.

Role Sr. Project Manager

Responsibilities Stakeholder Management & Business Engagement Manage stakeholder relationships with senior level business executives

across various functions. Interact and partner with business leaders to drive impactful business

changes in support of project success metrics. Collaborate with cross functional business units around project planning,

resourcing, and delivery. Team Management & Global Collaboration

• Build, manage and inspire a team of Geneos Developers to automate manual Event Monitoring.• Define and manage an effective global team collaboration and delivery model.• Interact and partner with Business Transformation & Automation leadership team and other functional leaders to ensure successful delivery of projects as well as optimal performance of the team.• Collaborate with internal stakeholders and customer to ensure successful delivery of projects.

Portfolio Planning & Execution• Manage the alignment and prioritization of initiatives based on business strategy and objectives.• Provide leadership in the constructing of project teams, charters, project plans, contingencies, success metrics and ROI measurements.• Align programs with other automation initiatives and manage cross project dependencies.• Provide portfolio level status reporting to Business Transformation & Automation leadership and executive audiences.


Land Line: +91 80 25422562 (alternate) E-mail: [email protected] Corporate Banking & Securities and RDS (Support Services Delivery)Client Deutsche Bank, New York/LondonDuration 2 YearsTeam Size Over 50Environment Solaris/Linux, Oracle PL/SQL, Shell scripting, Java, Perl, C, C++, Control-M,

dbSymphonyDetails Deutsche Bank is a leading global investment bank with a strong and profitable

private client franchise. Its businesses are mutually reinforcing. A leader in Germany and Europe, the bank is powerful and growing in North America, Asia and key emerging markets. The Corporate and Investment Bank Group Division is responsible for Deutsche Bank’s capital markets business, comprising the origination, sales and trading of capital markets products including debt, equity, and other securities, together with our corporate advisory, corporate lending and transaction banking businesses. As an integral part of driving transformational change, Trade Floor Support is creating a robust, scalable and agile environment to support the business by adopting consistent best practice in project management and IT investment optimization. HCL TFS team provides L1/L2 support for the Apps in Front Office space of Deutsche Bank.

Role Project ManagerResponsibilities Managing Service delivery operations on a day to day basis and accountable

for Service Level Management. Ensure SLA Management and Customer Satisfaction across relevant customer

base with review structure for effective use. Ensure continuous and demonstrable improvement of productivity resulting in

increased cost effectiveness & value. Adopt and implement current Quality trends like CMMi, ISO/IEC 20000, and

Lean-MURI in the Project. Ensure resources, capabilities and capacity with availability to meet both

existing and new business demand. Motivate, develop and mentor service delivery employees and effectively

manage their skill index. Provide support to new business opportunities with effective transition and

implementation of new service offerings. Ensure robust tools/technological platforms are in place to support customer

environment for best service solution.

Project Deutsche Bank Index Quant [DBIQ] (Support Services Delivery)Client Deutsche Bank, New York/LondonDuration 2 YearsTeam Size 13Environment Solaris/Linux, Oracle PL/SQL, Shell scripting, Java, Perl, C, C++, Control-M,

JIRADetails The Deutsche Bank Index Quant (DBIQ) system is an integrated Web solution that

provides portfolio managers with strong support for benchmarking and index analysis, portfolio maintenance and risk analysis. All iBoxx indices are available on DBIQ. The DBIQ index family covers the global fixed income, FX, commodities and derivatives world. All indices are designed to be transparent and market reflective. The portfolio managers to benchmark their performance use these indices.

Role Associate Project ManagerResponsibilities Handling Project Management related activities for DBIQ-RTB Project.

Interfacing with Business users for their task requests and ensuring there completion by appropriate delegation.


Land Line: +91 80 25422562 (alternate) E-mail: [email protected] Generating SLA reports monthly and tracking the SLA. Involved in Incident and Problem Management and carrying out the role of

Incident and Problem Manager for the Project. Acting as a backup for the tasks handled by PMG Team members in their

absence.




Role Project LeadResponsibilities Handling day to day tasks ensuring all Products get calculated in Prod.

environment in time without the breach of SLA Managing the team to achieve hassle free calculation of DBIQ Indices on a

daily basis. Involved in the maintenance and enhancement of DBIQ Applications. Involved in Control-M Job setup, testing and migration. Involved in Fine tuning of DBIQ applications




Role Sr. Software EngineerResponsibilities Maintaining and managing the DBIQ Application in Production environment

and ensuring that Index Levels get calculated as per the SLA agreed between DB and HCL.

Involved in Fine tuning of DBIQ application and its components. Enhancing and developing the existing applications in Production environment

and providing value adds to the customer (Deutsche Bank ). Handling the ASM aspect of the Project by extensively providing the

Production Support (L1/L2/L3) to Deutsche Bank on DBIQ Applications. Data extraction, formatting and loading. Batch monitoring Crontab setup


Land Line: +91 80 25422562 (alternate) E-mail: [email protected] Configuration file modifications Report monitoring and generation Implementation of Change requests Monitoring data feeds Support tasks such as password resets, Index level checks, Re-balancing of

indices, data setup and distribution. Control – M Job management and migration.


Documents

Resume - Manish Choudhary-v1.0