PANKAJ BHARDWAJ Flat # 2090, Avlon Tower, Mahagun Moderne, Sector – 78, Noida 201301 Cell: +91-9312828111; E-Mail: pankajbhardwaj2115@gmail.com

PRINCE2 Practitioner

Service Delivery / Project Management Professional with 9.11 Years of imperative industrial

experience.

Astute professional with rich exposure in managing programs, projects & service delivery related to IT infrastructure and data center.

Adept project integrations and managements as per PMP Framework to manage and lead the projects effectively.

Well versed to manage Strategic Execution Plans, Task & Resource Allocation, Team Management, Performance Monitoring / Supervision, Progress Reviews, Training & Development.

Handled and managed Data Center design Projects related to SMB and Mid-sized projects.

Managing projects within the defined budget and timelines

Technical skill set for handling assignments on various platform / technologies related to server, network, OS and Data base, storage, backup & DR Management.

Handled high level escalations and communications with various stakeholders.

Communicated and managed relationships with customers, IT heads and relevant stakeholders.

Core Competencies:

Project/ Program Management Customer Support & Delivery

Data Center Integrations IT Infrastructure Management

Data Center SLA Management Vendor Management

Cross Functional Team Coordination Team management

Technical & Professional Certifications:

PRINCE2 Foundation & Practitioner Certified

*Six Sigma Champion’s Certified

*Project Management Professional (PMP) Trained

*ITIL V3 Certified

*Microsoft Certified Systems Administrator (MCSA) Certified

*Microsoft Certified IT Professional (MCITP) Certified

*VMWare – vSphere 4.0 (VCP-410) Certified

*Citrix – XenApp 5.0 (CCA) Certified

* SMS 2003, SCCM 2007 & SCCM 2012 Trained

*CCNA 640-801 Certified

*Lotus 7.0 Certified

*Sun Solaris 5.10 Certified

Education Qualifications –

MBA Master of Business Administration (Project Management) Distance Learning 2009 to 2011

MBA Master of Business Administration (IT & MARKETING) Regular 2004 to 2006

BCA Bachelors of Computer Applications Regular 2001 to 2004

Professional Corporate Experience:

CYFUTURE India Pvt. Ltd. Nov 2014 – Till Date

Service Delivery Manager - IDC Team Size – 16

Managing Data Centre Service Delivery and Project Management.

Key responsible to develop and a Project plan and Scope Management

Managing the Service Delivery within a project timeline.

Ensuring Successful Services Delivered as per Customer satisfaction.

Ensuring optimal utilization of hardware resources for ongoing projects

Successfully implemented policies and procedures as per ISO 27000 – ISO 20000 – ISO 22301 & ISO 90001

Managing Data Centre physical infrastructure projects, including power distribution systems, chilled water systems, BMS and other key facilities systems in all Data Center Facilities management system.

Managing Cloud Infrastructure for more than 1000+ Customers.

Involved in identification, documentation & management of training requirements for new recruits.

Monitor performance of team members and render productivity enhancement feedback.

Conduct review meetings with clients & teams and conduct service / operational review with clients.

Participate in Quality Audits & Assurance and Acceptance Testing to enhance customer satisfaction.

Estimating Project Cost, Determining Budget and Cost Management.

Designing, Implementing the Risk Management Policies and Business Continuity Plans.

Setting up the Skill set, Roles and Responsibilities and up gradation within Physical and virtual Teams.

Develop and improve Business Continuity Process.

Maximize revenue from Solution of new projects.

Arranging the daily / weekly / monthly presentations, dashboards and Reports as required by the clients or Management.

Mentoring Off shore and on shore Teams accordingly and effectively.

Customer Satisfaction – Internal & External. Major Projects Managed – Effectively handled, Managed and delivered below projects within the timeline – Microsoft, Ornate Techno Services, BOAT (mhrdnats), Indian Results, Bureau of Energy Efficiency (BEE), Hello Mails, APDCL, Facebook, CDAC, Manipal, IOCL, RCM, RKCL, CBSE, Don Bosco, IDBI, Atlantic Metro, PNB, CRWC, Forex Capital Services Pvt. Ltd., Indian Energy Exchange Limited (IEE), The Asia Foundation Education Project.

Trimax IT Infrastructure & Services LTD. (JV with Public Sector Company ITI Ltd.) July 2011 – Nov 2014

Project Manager – Service Delivery Team Size – 22

Accountable for Implementation of new Project.

Implementation and Deliver Cloud Project with Customer Specification.

Accountable to Manage the Project throughout the Project Life Cycle (Initiating, Planning, Executing, Monitoring / Controlling and Closing of Projects).

Responsible for all aspects of data center and infrastructure operations like data center monitoring / server builds maintenance / upgrades / replacements & customer escalations.

Maximize customer satisfaction through prompt resolution of issues and qualitative service delivery.

Ensure compliance to SLA parameters and team performance/KPIs.

Participate in Technical Data Center Audit / Meetings and maintain updated documentation for Data center.

Responsible for all PM services required to operate Data Center / Set up & manage components of high availability in the data center. Major Projects Managed - Effectively handled, Managed and delivered below projects within the timeline – Municipal Corporation of Greater Mumbai (MCGM), Gujarat Gas Company Ltd., Council of Scientific and Industrial Research – (CSIR), VODAFONE, L&T General Insurance, NIA, Godrej & Boyce Mfg. Co. Ltd., Hero BPO, SBI Life Insurance, Canara Bank, ONGC Videsh Limited, v3 Teletech, Swaran Soft, CRPF (New Delhi), L&T Investment Management, Miles Software Solutions, Affordable Business Solutions, IBM India Private Ltd., Toyota Financial Services India Limited., Attest Testing Services.

ACCENTURE

Sr. Analyst AUG 2008 – JUNE 2011

Spearheading efforts across installing, configuring & troubleshooting the network & technical support (VMware Desktop Management) VDI.

Identifying & supervising risk-reduction technical investigations relative to product development projects.

Responsible for implementation & creation of CRs (Change Requests); Image, Patch & Package Management.

Updating the system with improved & latest technological tools to increase overall productivity & efficiency.

Managing call logs, vulnerability watch, Antivirus updates server log check.

Documentation, preparation & escalation of reports for each process.

Create documentation of client deliverables (good tech. writing skills).

Able to represent WPS software capabilities to clients.

Managing FTP, Internet Security Acceleration (ISA) Server for a client.

Interface with clients to understand their software needs and troubleshoot issues.

Provide support and recommendations for client initiatives.

Major Projects Managed - Effectively handled, Managed and delivered below projects within the timeline – Stanford, Takeda and AUBPOS

RELIANCE COMMUNICATION, DELHI (iGATE Payroll) DEC 2006 – AUG 2008

Facility Management Service Engineer

Ensured technical solutions were designed for performance, reliability, scalability & supportability.

Maintained business continuity & business agility while leveraging industry’s best practices.

Implementation & Development of LAN environment & Internet connection sharing etc.

Customer support, desktop support, troubleshooting problems related to LAN & administering.

Vendor management & swift problem resolution. Coordinated with Vendors to resolve client queries.

Major Projects Managed - Effectively handled, Managed and delivered below project within the timeline –

One Laptop Per Child (OLPC) & Integration of ATM Sites on all Metro Stations over Reliance FWP

Achievements & Awards:

Received “Best Employee of the Year Performance Award” – Trimax IT Infrastructure & Services Ltd.

Got Celebrating Performance award 6 times from Accenture on basis of feedback provided by Clients. – ACCENTURE

Best Project Managed Award – RELIANCE Communication ltd.

DATE OF BIRTH 31st October, 1985 PASSPORT NUMBER G 9133725 (June 2018)

HOBBIES Playing Basket Ball, Browsing, High Speed

Driving. REFERENCES Available on Request

ASSETS Quick Learner, diligent & perfectionist. Punctuality & good communication skills.

Pankaj Bhardwaj