Exchange and mobile messaging/MDM team lead August 2016 – present

Responsibilities

Managing a team of 5 Exchange support analysts Overseeing major projects within the team Ensuring that client requests are dealt with in a timely and professional manner Charting the course for software upgrades and application lifecycle for Enterprise email and

mobile messaging Setting near and long term budgets for team Ensuring personnel levels align with workload and setting priorities within team Reviewing security risks and working with team members to address issues Reviewing and ensuring all systems are licensed

Major Initiatives and Projects

Overseeing Classic Blackberry Server decommission and mobile device conversion MDM XenMobile version 9 to 10 upgrade and cutover Rightfax – overseeing final conversion to cloud based services Exchange CU13 upgrade – Ensuring project is completed in a timely and safe manner,

implementing quarterly CU schedule Reviewing all documentation and processes to ensure team is following standard and most

efficient ways to complete their tasks Implement Apple DEP program

Active Directory Senior Analyst April 2016 – present

Responsibilities

Managing and maintaining 150 Domain Controllers in 17 domains across the Enterprise Organization

Managing Patching and DC lifecycle for same Identifying opportunities for DC consolidation and process streamlining Manage all GPOs for the Enterprise Ensure that DNS and DHCP infrastructure is stable and fully operational Maintain Enterprise KMS Server to ensure all systems are licensed across the Enterprise Maintain Enterprise Certificate Authority System Ensure all systems are backed up and documented Prepare for and take part in all Enterprise and BU Application DR testing OKTA – Single sign on application implementation and support Work with Enterprise Network Security to ensure all FWs are operating at Server 2012 R2 port

definitions Support SLDAP instance Escalation point for all MS tickets related to GPO and DNS issues

Manage support queue for all supported applications Develop powershell scripts to augment repeated operational tasks

Major Initiatives and Projects

MS LAPS – developed and implemented GPO and CSE for Enterprise rollout to all domains KMS Version upgrade from server 2008 to server 2012 CA Version upgrade MS RAP – engage MS and implement several suggestions to improve overall efficiency of domain

including DNS, domain time, and AD replication Support Exchange team in CU13 upgrade Worked with Several teams to consolidate Enterprise DHCP server from 3 regional server to one

centrally located DHCP server with over 1100 scopes Developed PowerShell to Excel script to automate a lot of manual task required during DHCP

scope migration Domain Controller lifecycle and Consolidation – We have an initiative to consolidate our DC

footprint by over 50 DC – meeting with and explaining to several teams with the benefit and impact it may have

OKTA – Single sign on & MFA – design and implementation with vendor and end users Decommission DNS VIPS within older Data Centres

Systems Management & Server Support team lead January 2014 – April 2016

Responsibilities

Ensure daily operational meeting is attended with timely updated All budgeting for Canadian Server Support Resource planning and time tracking for team of 10 Project prioritization and resource assignment for major projects Ensure patching is completed across the CA environment Escalation point for all CA server support issues including lead on RCA and technical issues that

arise day to day Licensing for all Server OS Server OS imaging review and deployment Responsible for communicating Server Support initiatives to application teams

Major Initiatives and Projects

Data Centre Consolidation Projecto Took part in VCE VBlock training and setupo Assignment of resources to key components of projecto Ensuring daily backfill tasks are completed along with team project responsibilitieso Technical lead on Server 2008/2102 implementation on bare metal blades with VCE

VBlock system

o Developed Service profiles and MAC pools for current and future Enterprise VCE VBlock deployments

o Built SQL clusters on bare metal blade, worked with Storage Support team and SQL support team as intermediary to ensure expectations were met by both teams

o Promoted and led teammates on first ever consolidated server OS imageo Promoted and led teammates on first ever centralized server support policies and

practiceso Team member on over 20 migrations waves, including developing the means and

policies to migrate servers to newly build data centre infrastructureo Led initiative on new server team documentation process for DCCo Prepared all server support process documentation for DCC project

Managed Server 2003 lifecycle project, effectively decommissioning over 350 servers with unsupported OS versions

Successfully initiated and re wrote Maestro scheduling change processo Old way was time intensive and did not include application manager approvalo Developed improved approach whereby Maestro RFCs and tickets were opened for

Systems Management team by application owner – significant improvement in process noted by all parties involved

Exchange technical team lead Feb 2007 January 2014

Responsibilities

Manage team of 4 Support Analysts in CA, interacting with Enterprise email support team Licensing of key applications including Exchange, Groupshield, Mail Attender, BES, MDM, Facsys

and Accellion Support team lead for the same, escalation point for issues of the same Escalation point for CERT and Virus outbreaks Ensure messaging system is stable and secure, including SMTP relay configuration policies and

procedures Ensure systems are patched and that AV updates are applying in a timely manner Interacting and supporting all AD components of Exchange implementation and support

Major Initiatives and Projects

Prepared RFQ for new MDM solution and evaluated vendors Primary responsible for MDM solution and implmemtation Developed MDM onboarding documentation and process Created all MDM policies and deployment tasks still in use today Setup BES5 server and migrated over 1000 Blackberries to new system Consolidation of two email systems into one Enterprise email system Developed scripts for migrating mailboxes and users Successfully migrated over 1500 mailboxes to consolidated Exchange 2007 environment

Designed and implemented Exchange 2007 messaging environment

Exchange/BES, Active Directory and Server Support Analyst June 2003 – June 2007

Responsibilities

Hired to support Exchange 5.5 Asked to complete migration from West Coast Energy to Duke Energy domain as this was not

completed by IBM Mapped out migration plan and brought over 2000 workstations and 200 servers to the DEGT

(Duke) domain Joined support team for AD Joined support team for Server support

Major Initiatives and Projects

AD migration from West Coast domains to DEGT Exchange 2000 implementation and support AD DC upgrades from Windows Server NT 4.0 to Server 2000