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Assoc. Professor Dr Khairul Anuar bin Mohd Ali

UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, Bangi, Selangor .

Personal Details

Name

:Khairul Anuar Mohd Ali (Assoc. Professor Dr)

N.R.I.C.

:660102-08-6305

Date of Birth

: 2 January 1966

Place

:Kuala Kangsar, Perak, West Malaysia

Citizenship

:Malaysia

Ethnic Group

:Malay

Religion

:Islam

Gender

:Male

Marital Status:Married

Mailing Address: Graduate School of Business,

Universiti Kebangsaan Malaysia,

43650 UKM Bangi,

Selangor, Malaysia.

Telephone No.: 03-89214842 (Office)

019-2400211 (Mobile)

Fax No.: 03-89213161

E-mail: [email protected] / [email protected]

Current Position: Associate Professor

Area of Specialization: Quality Management, Operations Management

and Service Quality

__________________________________________________________________

Academic Qualifications

PhD Doctor of Philosophy, Universiti Utara Malaysia.

Specialization: Quality Management.

Awarded date: November, 2002.

Master in Business Administration, Universiti Kebangsaan Malaysia.

Awarded date: July, 1996.

Diploma in Education, Kementerian Pendidikan Malaysia.

Awarded date: May, 1990.

Bachelor in Business Administration, Washington State University,

Pullman, Washington State, USA.

Awarded date: August, 1988.

___________________________________________________________

Career History

1. Deputy Dean (Academic)

UKM-Graduate School of Business,

Universiti Kebangsaan Malaysia.

(15 May 2012 14 May 2015)

2. Head of Industrial and Community Network,

UKM-Graduate School of Business,


(15 October 2011 14 May 2012)

3. Coordinator For Industrial Training

(Actuarial Science Programme)

Faculty of Science and Technology,


(19 July 2010 June 2011)

4. Head of Quality Management,

Faculty of Science and Technology,


March 2007 - July 2009.

5. Associate Professor

Graduate School of Business,


August 2007 Present

6. Coordinator Postgraduate Studies

(Quality and Productivity Improvement Programme)

Faculty of Science and Technology, Universiti Kebangsaan Malaysia.

July 2003 June 20067. Senior Lecturer Actuarial Science Programme,

School of Mathematical Science, Faculty of Science and Technology,


February 2005 July 20078. Lecturer Actuarial Science Programme,



July 1996 January 2005

9. Tutor Actuarial Science Programme,



July 1995 June 1996

10. Lecturer Business Department

Port Dickson Polytechnic,

Kementerian Pelajaran Malaysia,

Port Dickson, Negeri Sembilan.

November 1993 June 1995

___________________________________________________________________

Job Description

Taught various business-related courses -- Advance Operations Management, Total Quality Management, Managing Operations & Information system, Decision Analysis, Business Research Methods, Public Sector Service Delivery System, Organizational Performance Measurement and Service Quality.

Research and consultancy in related areas.

Publications.

Paper presentations in seminars.

Involvement in various committees at the university.

Administrative post as the:

(1) Deputy Dean of Academics,

(2)Head of Industrial and Community Network Department

(3)Head of Quality Management Department.

(4) Coordinator for Post-Graduate Programme for Quality and Productivity Improvement Programme.

___________________________________________________________________

Areas of Research Interest

Quality Management, Business Excellence, Customer Satisfaction,

Service Quality, Service Marketing, Service Management,

Operations Management, Performance Measurement and

Halal Food Industry.

1.0 TEACHING AND SUPERVISION

A. TEACHING:

-Have been teaching 3 Phd courses, 9 master courses and 9 undergraduate courses.

No.

Name of courses/programme

Year

1.

ZCZB 8563 (PhD)

Pengurusan Operasi Lanjutan (Advance Operations Management)

(PhD - siswazah)

2012, 2013, 2014, 2015, 2016

2.

ZCZB 8563 (PhD)

Pengurusan Operasi Lanjutan (Advance Operations Management)

(DBA - MARA siswazah)

2012, 2013

3.

ZCZB 8623 (PhD)

Independent Study (Management)

(PhD - siswazah)

2012, 2013, 2014, 2015, 2016

4.

ZCZB 6513

Mengurus operasi dan system maklumat (Managing operations & Information system)

(MBA - Siswazah)

2011, 2012, 2013, 2014, 2015, 2016

5.

ZCZF 6033

Kaedah Penyelidikan Perniagaan (Business research methods) (MBA - Siswazah)

2011, 2012, 2013, 2014, 2015, 2016

6.

ZCMA 6062

Pengurusan Operasi dan Analisa Keputusan (Operations Management & Decision Analysis)

2014, 2015, 2016

7.

ZCZB 6513

Mengurus operasi dan system maklumat (Managing operations & Information system)

(Program MBA Eksekutif -Siswazah)

2011, 2012, 2013, 2014, 2015, 2016

8.

ZCZF6043

Projek Penyelidikan Perniagaan (Research Project)

2011, 2012, 2013, 2014, 2015, 2016

9.

STQK6324

Sistem Penyampaian Perkhidmatan Di Sektor Awam (Public Sector Service Delivery System) (Siswazah)

2010, 2011

No.

Name of courses/programme

Year

10.

STQK 6134

Pengurusan Kualiti Menyeluruh

(Total Quality Management ) (Siswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011

11.

STQK6144

Pengukuran Prestasi Organisasi (Organizational Performance Measurement) (Siswazah)

2010, 2011

12.

STQP6014

Kaedah Penyelidikan (Research Methods)

(Siswazah)

2009, 2010, 2011

13.

STQK 6988

Master Quality Research Project (Siswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2011

14.

STQP 1513

Asas Ekonomi 1 (Mikro Ekonomi) Microeconomics

(Prasiswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010

15.

STQP 1523

Asas Ekonomi 2 (Makro Ekonomi) Macroeconomics

(Prasiswazah)

2002, 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010

16.

STQA3663

Kajian Ilmiah (Prasiswazah)

2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010

17.

EPPM2913

Prinsip Pengurusan Organisasi

(Principles of Organizational Management )

(Prasiswazah)

2010, 2011

18.

CCCH 2903

Prinsip Pengurusan Perniagaan (Prasiswazah)

2003, 2004, 2005

19.

QA 1114

Asas Ekonomi 1 (Mikro Ekonomi) (Prasiswazah)

1996, 1997, 1998, 1999

20.

QA 2124

Asas Perakaunan dan Kewangan 1 (Prasiswazah)

1996, 1997,1998

21.

QA 1214

Asas Ekonomi 2 (Makro Ekonomi) (Prasiswazah)

1996, 1997, 1998

22.

CD1012

(PJJ/FPP)

Asas Pemasaran (Prasiswazah)

1997, 1998

Beban Pengajaran/Pendidikan berkesan mengikut rumus yang ditetapkan oleh Universiti (Sila rujuk Beban Pengajaran/Pendidikan, keluaran TNC (Hal-ehwal Akademik)

Sesi 2016/2017

Semester/Kod/Judul Kursus

Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I

ZCMA6062-Pengurusan Operasi dan Analisa Keputusan ( Operations Management and Decision Analysis)

(Program MBA Bangi)set 1

Siswazah (Set 1)

3

42

42

Sem I


(Program MBA KL) Set 2

Siswazah (Set 2)

3

42

36

Sem 2

ZCZB8563 - Pengurusan Operasi Lanjutan (Advance Operations Management)

(PhD - siswazah)

PhD - siswazah

3

42

10

Sem 2


(Program MBA KK)

Siswazah

3

42

17

Sem 2

ZCMF6512 - Kaedah Penyelidikan (Research methods)

(Program MBA KL)

Siswazah

3

42

42

Sem 2


(Program MBA KL)

Siswazah

3

42

42

Sesi 2015/2016


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I

ZCZF6033 - Kaedah Penyelidikan Perniagaan (Business research methods)

Siswazah

3

42

26

Sem I

ZCZB6513- Mengurus operasi dan system maklumat (Managing operations & Information system) (Program MBA KL)

Siswazah

3

42

23

Sem I

ZCZF6033 - Kaedah Penyelidikan Perniagaan (Business research methods) (Program MBA KL)

Siswazah

3

42

17

Sem 1

ZCZF6043 - Projek Penyelidikan Perniagaan (Research Project)

Siswazah

3

42

6

Sem 2


(PhD - siswazah)

PhD - siswazah

3

42

2

Sem 2


Siswazah

3

42

5

Sem 2


Siswazah

3

42

28

Sem 3


Siswazah

3

42

32

Sem 3

ZCZB 8623 (PhD) - Independent Study (Management)

(PhD - siswazah)

Siswazah

3

42

3

Sesi 2014/2015


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I


Siswazah

3

42

26

Sem I


Siswazah

3

42

23

Sem I


Siswazah

3

42

17

Sem I

ZCZB6513- Mengurus operasi dan system maklumat (Managing operations & Information system) (Program MBA LHDN)

Siswazah

3

42

23

Sem 1


Siswazah

3

42

6

Sem 2


(PhD - siswazah)

PhD - siswazah

3

42

2

Sem 2


Siswazah

3

42

48 (2set)

Sem 2

ZCZF6033 - Kaedah Penyelidikan Perniagaan (Business research methods) (Program MBA LHDN)

Siswazah

3

42

17

Sem 2

ZCZB6513- Mengurus operasi dan system maklumat (Managing operations & Information system) (Program MBA MARA)

Siswazah

3

42

22

Sem 2


Siswazah

3

42

23

Sem 3


Siswazah

3

42

5

Sem 3


Siswazah

3

42

28

Sem 3


Siswazah

3

42

32

Sem 3


(PhD - siswazah)

Siswazah

3

42

3

Sesi 2013/2014


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I


Siswazah

3

42

26

Sem I


Siswazah

3

42

23

Sem I


Siswazah

3

42

17

Sem I


Siswazah

3

42

23

Sem 1


Siswazah

3

42

6

Sem 2


(PhD - siswazah)

PhD - siswazah

3

42

2

Sem 2


Siswazah

3

42

48 (2set)

Sem 2

ZCZF6033 - Kaedah Penyelidikan Perniagaan (Business research methods) (Program MBA LHDN)

Siswazah

3

42

17

Sem 2

ZCZB6513- Mengurus operasi dan system maklumat (Managing operations & Information system) (Program MBA MARA)

Siswazah

3

42

22

Sem 2


Siswazah

3

42

23

Sem 3


Siswazah

3

42

5

Sem 3


Siswazah

3

42

28

Sem 3


Siswazah

3

42

32

Sem 3


(PhD - siswazah)

Siswazah

3

42

3

Sesi 2012/2013


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I

ZCZB6513- Mengurus operasi dan system maklumat (Managing operations & Information system)

Siswazah

3

42

46

Sem I


Siswazah

3

42

15

Sem I


Siswazah

3

42

52 ( 2 set)

Sem 2


(PhD - siswazah)

PhD - siswazah

3

42

2

Sem 2


Siswazah

3

42

22

Sem 2


Siswazah

3

42

18

Sem 2


Siswazah

3

42

5

Sem 2


(DBA - MARA siswazah)

DBA - siswazah

3

42

10

Sem 2


Siswazah

3

42

40

Sem 3


Siswazah

3

42

5

Sem 3


Siswazah

3

42

28

Sem 3


Siswazah

3

42

32

Sem 3


(PhD - siswazah)

Siswazah

3

42

1

Sesi 2011/2012


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I


Siswazah

3

42

18

Sem I


Siswazah

3

42

20

Sem I

ZCZB6513- Mengurus operasi dan system maklumat (Managing operations & Information system) (Program MBA Eksekutif)

Siswazah

3

42

25

Sem 1


Siswazah

3

42

3

Sem 2


Siswazah

3

42

23

Sem 2


Siswazah

3

42

17

Sem 2


Siswazah

3

42

28

Sem 2


Siswazah

3

42

6

Sem 3


Siswazah

3

42

32

Sem 3


Siswazah

3

42

3

Sesi 2010/2011


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1

STQK6144 -Organizational Performance Measurement

Siswazah

4

42

28

Sem 1

STQP6014 Research Methods (PKP)

Siswazah

4

42

16

Sem 1

STQK 6988- Projek Penyelidikan.

Siswazah

8

42

12

Sem 1

STQP 1513 Asas Ekonomi 1(Mikro)

Prasiswazah

3

42

202

Sem 1

EPPM2913- Prinsip Pengurusan Organisasi

Prasiswazah

3

42

35

Sem 2

STQK6324- Sistem Penyampaian Perkhidmatan Di Sektor Awam

Siswazah

4

42

6

Sem 2

STQK 6134- Pengurusan Kualiti Menyeluruh (PKP)

Siswazah

4

42

18

Sem 2


Siswazah

8

42

4

Sem 2

STQP 1523 asas Ekonomi 2 (Makro)

Prasiswazah

3

42

203

Sem 2

STQA 3663 Kajian Ilmiah

Prasiswazah

3

42

7

Sem 3


Prasiswazah

8

42

4

Sem 3


Prasiswazah

3

42

3

Sesi 2009/2010


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1

STQK 6134- Pengurusan Kualiti Menyeluruh.

Siswazah

4

42

20

Sem 1


Siswazah

8

42

6

Sem 2


Siswazah

8

42

8

Sem 2


Prasiswazah

3

42

3

Sem 3


Siswazah

8

42

4

Sem 3


Prasiswazah

3

42

3

Sesi 2008/2009


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1


Siswazah

4

42

42

Sem 1


Siswazah

8

42

12

Sem 1


Prasiswazah

3

42

202

Sem 2


Siswazah

8

42

4

Sem 2


Prasiswazah

3

42

203

Sem 2


Prasiswazah

3

42

7

Sem 3


Siswazah

8

42

4

Sem 3


Prasiswazah

3

42

3

Sesi 2007/2008


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1


Siswazah

4

42

32

Sem 1


Siswazah

8

42

2

Sem 1


Prasiswazah

3

42

200

Sem 2


Siswazah

8

42

4

Sem 2


Prasiswazah

3

42

203

Sem 2


Prasiswazah

3

42

7

Sem 3


Siswazah

8

42

4

Sem 3


Prasiswazah

3

42

3

Sesi 2006/2007


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1


Siswazah

4

42

42

Sem 1


Siswazah

8

42

12

Sem 1


Prasiswazah

3

42

202

Sem 2


Siswazah

8

42

4

Sem 2


Prasiswazah

3

42

203

Sem 2


Prasiswazah

3

42

7

Sem 3


Siswazah

8

42

4

Sem 3


Prasiswazah

3

42

3

Sesi 2005/2006


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1


Siswazah

4

42

30

Sem 1


Siswazah

8

42

12

Sem 1


Prasiswazah

3

42

195

Sem 2


Siswazah

8

42

6

Sem 2


Prasiswazah

3

42

195

Sem 2


Prasiswazah

3

42

5

Sem 3


Siswazah

8

42

11

Sem 3


Prasiswazah

3

42

3

Sesi 2004/2005


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1


Siswazah

4

42

28

Sem 1


Siswazah

8

42

8

Sem 1


Prasiswazah

3

42

172

Sem 2


Siswazah

8

42

5

Sem 2


Prasiswazah

3

42

166

Sem 2


Prasiswazah

3

42

4

Sem 2

CCCH 2903 Prinsip Pengurusan Perniagaan (FEP)

Prasiswazah

3

42

95

Sem 3


Siswazah

8

42

11

Sem 3


Prasiswazah

3

42

4

Sesi 2003/2004


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1


Siswazah

4

42

30

Sem 1


Siswazah

8

42

5

Sem 1


Prasiswazah

3

42

166

Sem 2


Siswazah

8

42

5

Sem 2


Prasiswazah

3

42

166

Sem 2


Prasiswazah

3

42

2

Sem 2

CCCH 2903 Prinsip Pengurusan Perniagaan (FPP)

Prasiswazah

3

42

120

Sem 3


Siswazah

8

42

11

Sem 3


Prasiswazah

3

42

1

Sesi 2002/2003


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 2

STQP 1523 Asas Ekonomi 2 (Makro)

Prasiswazah

3

42

158

Sem 2


Prasiswazah

3

42

7

Sesi 1998/1999


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem I

QA 1114 Asas Ekonomi 1 (Mikro)

Prasiswazah

4

42

45

Sesi 1997/1998


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1

QA 1114 Asas Ekonomi 1 (Mikro)

Prasiswazah

3

42

65

Sem 1

QA 2124- Asas Perakaunan dan Kewangan satu 1

Prasiswazah

3

42

23

Sem 1

QA 3273 Pembacaan Ilmiah Dalam Sains Aktuari

Prasiswazah

1

14

1

Sem 1

PJJ/FPP/CD 1012- Asas Pemasaran.

Prasiswazah

3

32

60

Sem 1

PJJ/FPP/CB 1012- Asas Pengurusan.

Prasiswazah

3

32

57

Sem 2

QA 1214 Asas Ekonomi 2 (Makro)

Prasiswazah

4

42

52

Sem 2

QA 3273 Pembacaan Ilmiah Dalam Sains Aktuari

Prasiswazah

1

14

3

Sem 2

PJJ/FPP/CD 1012 Asas Pemasaran.

Prasiswazah

3

32

42

Sem 2

PJJ/FPP/CB 1012 Asas Pengurusan.

Prasiswazah

3

32

46

Sesi 1996/1997


Peringkat Kursus

Jumlah Jam/Minggu

Jumlah Jam/Semester

Bilangan Pelajar

Sem 1

QA 1114 - Asas Ekonomi 1 (Mikro)

Prasiswazah

3

42

6

Sem 1

QA 1214 Asas Ekonomi 2 (Makro

Prasiswazah

3

42

25

Sem 1

QA 3263 Isu-isu Sains Aktuari

Prasiswazah

1

14

20

Sem 2

QA 1214 - Asas Ekonomi 2 (Makro)

Prasiswazah

3

42

30

Sem 2

QA 3263 Isu-isu Sains Aktuari

Prasiswazah

1

14

18

Sem 2

PJJ/FPP/CB 1012- Asas Pengurusan.

Prasiswazah

3

-

32

B. SUPERVISIONS:

Level

No. of students

Status

(a)

PhD

22 PhD students

12 PhD students

completed

Completed

*5 students as Main Supervisor

*7 students as Co-Supervisor

10 PhD students

In Progress

In Progress


*1 students as Co-Supervisor

(b)

Master

11 Master students

8 students

Completed


3 students

In Progress


(c)

Master Mini-thesis (Mixmode)

37 students

Completed

(d)

Master MBA Project

40 students

Completed

5 students

In Progress

(e)

MBA Industrial training Corporate Experiential Learning Programme (CELP)

2 students

Completed

(e)

Undergraduate Project

42 students

Completed

PhD Degree Programme:

No.

Title of Thesis

Name of Students

Year

Status

1.

Pengukuran Prestasi Pihak Berkuasa Tempatan (PBT) Malaysia Berasaskan Pengaruh Faktor-Faktor Dalaman Organisasi.

(Ph.D thesis)

Main Supervisor

Daud bin Talib

(P24876)

Start: September 2003

Completed

January 2010

Completed

2.

Analisis Prestasi Kerja Pegawai Kerajaan: Kajian Kes Di Negeri Riau, Indonesia.

(Ph.D thesis)

Main Supervisor

Jumiati Sasmita

(P29248)

Start: September 2004

Completed

January 2010

Completed

3.

Perkahwinan dan Kekeluargaan dalam perspektif kualiti.

(Ph.D Thesis)

Co-supervisor

Rika Fatimah

(P30168)

Start:

April 2004

Completed May 2008

Completed

4.

Kualiti perkhidmatan perbankan Islam di Malaysia dan pengaruhnya kepada kepuasan dan kesetiaan pelanggan menggunakan Persamaan Permodelan Struktur.

(Ph.D Thesis)

Co-supervisor

Muslim Amin (P31261)

Start:

June 2004

Completed

September 2009

Completed

5.

Faktor-faktor kejayaan prestasi kewangan Bank Pembangunan Daerah (BPD) di Indonesia selepas dan sebelum autonomi daerah.

(Ph.D Thesis)

Main Supervisor

Amir Hasan

(P32804)

Start:

June 2004

Completed

May 2012

Completed

PhD Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

6.

Amalan pengurusan kualiti di kalangan perusahaan kecil dan sederhana industri pemprosesan makanan di Malaysia

(Ph.D Thesis)

Main Supervisor

Hayati @ Habibah Abu Talib

(P 42594)

Start:

January 2008

Completed

22 Mac 2012

Completed

7.

The impact of total quality management and operational flexibility on hospital performance in Jordanian Hospitals

(Ph.D Thesis)

Main Supervisor

Main Naser Fady Alolayyan (P42606)

Start:

January 2008

Completed

May 2012

Completed

8.

Integration of Kano model and SERVQUAL into quality function deployment for the development of training program

(PhD Thesis)

Co- Supervisor

Mohd Saiful Izwaan bin Saadon

(P42225)

Start:

2008

Completed:

2017

Completed

9.

Assessing the Mediating Role of Psychological Ownership and Its Selected Antecedents within Service-Profit-Chain Framework

(PhD Thesis)

Co- Supervisor

Khalid Abed Dahleez (ZP00675)

Start:

May 2010

Completed

Sept 2013

Completed

10.

Commercialization of intellectual property for selected companies in Malaysia

Co-supervisor

Sabri bin Mohamad Sharif

(ZP00321)

Start:

May 2010

Completed

Sept 2015

Completed

11.

The Relationships between Transformational Leadership and Employee Performance: A Study of Employee Development as Mediator

(PhD Thesis)

Co-Supervisor

Abdullatif M. A. Abuowda

(ZP01021)

Start:

May 2011

Completed

Feb 2015

Completed


No.

Title of Thesis

Name of Students

Year

Status

12.

Tranformative social service within organizations: strategies and process of development.

(PhD Thesis)

Co-Supervisor

Nur Saadah binti Muhamad

(ZP01006)

Start:

May 2011

Completed

2016

Completed

13.

The integration concept of Total Quality Management (TQM) and Entrepreneurial Competencies (EC) to the Malaysian SMEs

(PhD Thesis)

Main Supervisor

Muhammad Naqib Bin Mat Yunoh

(ZP01028)

Start:

May 2012

In Progress

14.

Hubungan kualiti perkhidmatan pusat keusahawanan universiti di Malaysia terhadap kecenderungan keusahawanan dalam kalangan pelajar: Peranan system penyampaian sebagai penyederhana.

(PhD Thesis)

Main Supervisor

Ida Nadia binti Hamidon (ZP01029)

Start:

May 2013

In Progress

15.

Kesan Pengurusan Kualiti Menyeluruh (TQM) dan Kualiti Perkhidmatan Melalui Budaya Organisasi ke atas Pencapaian Organisasi : Satu Kajian di MARA Malaysia

(PhD Thesis)

Main Supervisor

Ammar Bin Ab Rahman

(ZP01352)

Start:

May 2012

In Progress


No.

Title of Thesis

Name of Students

Year

Status

16.

Effects of Employee's Resistance to Change and Service Quality Toward Actual Use of Human Resource Information System

(PhD Thesis)

Co-Supervisor

Abdulrahman Al Shikhy

(ZP01895)

Start:

Sept 2013

In Progress

17.

Human efficiency in crisis management (CM) as a criterion for judging the effectiveness and sustainability of business continuity management (BCM).

(PhD Thesis)

Main Supervisor

Dayalan A/L Sathiamutty

(ZP02317)

Start:

May 2015

In Progress

18.

The impact of service innovation on quality performance: the moderatingeffect of customer solution orientation

(PhD Thesis)

Main Supervisor

Khalilah Binti Abd Hafiz

(ZP02261)

Start:

May 2015

In Progress

19.

Kualiti perkhidmatan pendidikan tinggi dan prestasi organisasi

(PhD Thesis)

Main Supervisor

Sulaiman bin Mohammed Khalid (ZP02945)

Start:

Sept 2016

In Progress

20.

Service quality practices towards organizational performance:the role of value creation and organizational structure.

(DBA Thesis)

Main Supervisor

Ahmad Nafiz bin Abd Halim (ZP02171)

Start:

Feb 2017

In Progress

21.

Service quality and customer satisfaction in police traffic services.

(DBA Thesis)

Main Supervisor

Sokhibul Helmy bin Mazlan (ZP02406)

Start:

Feb 2017

In Progress

22.

Management innovation in small medium enterprises in Malaysia.

(PhD Thesis)

Main Supervisor

Backer R. Seyam

Start:

Feb 2017

In Progress

Masters Degree Programme:

No.

Title of Thesis

Name of Students

Year

Status

1.

Impak kepuasan pelanggan dalaman terhadap produktiviti dalam industri perhotelan.

(Master Thesis)

Main Supervisor

Suzyanty binti Mohd Shokory

(P27087)

Start:

May 2003

Completed:

Dec 2004

Completed

Masters Degree Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

2.

Antara persepsi dan harapan pihak pengurusan kolej kediaman UKM terhadap perkhidmatan kualiti menyeluruh.

(Master Thesis)

Main Supervisor

Mohd Asrul Hisyam Mamat (P28315)

Start:

May 2004

Completed:

Dec 2005

Completed

3.

Kajian persepsi kakitangan industri perkhidmatan zakat terhadap amalan pengurusan kualiti menyeluruh.

(Master Thesis)

Main Supervisor

Mohamed Shariff bin Abu Bakar

(P28314)

Start:

May 2005

Completed:

Dec 2006

Completed

4.

Amalan pengurusan kualiti dan kesannya terhadap produktiviti di industri kabel.

(Master Thesis)

Main Supervisor

Roslan bin Ismail

(P30215)

Start:

May 2005

Completed:

Dec 2006

Completed

5.

Kajian kepuasan pelanggan berkenaan kualiti perkhidmatan bank perdagangan di kalangan pelbagai etnik di Semenanjung Malaysia.

(Master Thesis)

Main Supervisor

Nordmilah binti Mizuar

(P 32089)

Start:

May 2006

Completed:

Dec 2007

Completed

6.

Penandaarasan dalam sistem penyampaian Perkhidmatan Awam di Malaysia

(Master Thesis)

Main Supervisor

Ab Rashid Bin Omar (P43429)

Start:

May 2007

Completed:

Dec 2008

Completed

7.

Kajian terhadap faktor-faktor pembuatan keputusan pelanggan dalam pembelian barangan di pasaraya-pasaraya besar

(Master Thesis)

Main Supervisor

Juliana Ong Poh Ling (P46528)

Start:

May 2007

Completed:

Dec 2008

Completed

Masters Degree Programme (contd)

8.

Kualiti Perkhidmatan KTM Komuter: Kesan Kepada Kepuasan Pelanggan.

(Master Thesis)

Main Supervisor

Nor Azalianti binti Noor Wavi

(GP00281)

Start:

May 2009

Completed: Dec 2010

Completed

9.

The Moderating Effects of Customer Satisfaction on the Relationship Between Business Practices and Organization Performance of Malaysian SMEs.

(Master Thesis)

Main Supervisor

Nik Izzaty Najian binti Nik Mohd Iskandar

(ZP02106)

Start:

Sept 2015

In progress

10.

Factors that influence job dissatisfaction and its relationship towards intention to leave among civil servants in Malaysia.

(Master Thesis)

Main Supervisor

Norazura binti Ahmed

(ZP 02184)

Start:

Jan 2016

In progress

11.

Retail Market Structure Change: Implication towards Service Quality and Customer Satisfaction.

(Master Thesis)

Main Supervisor

Sabariah binti Johari

(ZP 02540)

Start:

Jan 2016

In progress

Masters Mini- thesis:

No.

Title of Thesis

Name of Students

Year

Status

1.

Hubungan penjual-pembeli: Kesamaan, pengurusan perhubungan dan kualiti perhubungan.

(Master Thesis)

Main Supervisor

Koh May Sin

(P23766)

Start:

December 2002

Completed:

May 2003

Completed

Master Mini-thesis (contd)

No.

Title of Thesis

Name of Students

Year

Status

2.

Pengaruh kualiti perkhidmatan kepada pengangkutan awam di KLIA ekspres.

(Master Thesis)

Main Supervisor

Ike Sumiati Fatah

(P24929)

Start:

December 2002

Completed:

May 2003

Completed

3.

Penerokaan penilaian latihan dalam industri peruncitan.

(Master Thesis)

Main Supervisor

Lim Poh Ching

(P27114)

Start:

December 2003

Completed:

May 2004

Completed

4.

Pengaruh faktor negara asal dan faktor-faktor membeli lain dalam penilaian kualiti produk

(Master Thesis)

Co-supervisor

Phuah Ho Lan

(P23827)

Start:

December 2003

Completed:

May 2004

Completed

5.

Penentuan keutamaan ciri-ciri pensyarah yang baik di Universiti Kebangsaan Malaysia mengikut perspektif pelajar.

(Master Thesis)

Main Supervisor

Tan Lip Sheng

(P23853)

Start:

December 2003

Completed:

May 2004

Completed

6.

Hubungan pengurus-pekerja dengan kepuasan kerja dan komitmen kerja: satu kajian kes di Syarikat Ekspress Rail Link Sdn. Bhd.

(Master Thesis)

Main Supervisor

Mohamad Hanaffi bin Abdullah

(P26989)

Start:

December 2003

Completed:

May 2004

Completed

7.

Ciri-ciri pensyarah yang mempengaruhi pengajaran berkesan berdasarkan penilaian pelajar.

(Master Thesis)

Co-supervisor

Phoebe Chan Siau Yee

(P27049)

Start:

December 2003

Completed:

May 2004

Completed


No.

Title of Thesis

Name of Students

Year

Status

8.

Persepsi pekerja terhadap empowermen di dalam organisasi pembuatan.

(Master Thesis)

Main Supervisor

Gan Pek Po

(P27767)

Start:

June 2003

Completed:

December 2004

Completed

9.

Pemilihan gel mandian berdasarkan kepentingan dan kepuasan terhadap beberapa faktor terpilih meggunakan model berskor.

(Master Thesis)

Co-supervisor

Vincent Ng Eng Seim

(P27098)

Start:

June 2003

Completed:

December 2004

Completed

10.

Penggunaan teknik analisis penyampulan data (APD) dalam menilai kecekapan relatif.

(Master Thesis)

Main Supervisor

Liew Heong Fueng (P28309)

Start:

June 2003

Completed:

December 2004

Completed

11.

Kelakuan pengguna dalam memilih produk telefon bimbit: Kajian kes di kawasan Bangi, Selangor.

(Master Thesis)

Main Supervisor

Petir Papilo (P26781)

Start:

December 2004

Completed:

May 2005

Completed

12.

Kesan pensijilan ISO 9000 terhadap aspek-aspek dalam pengurusan dan prestasi syarikat.

(Master Thesis)

Main Supervisor

Putri Mayang Agustanti

(P30209)

Start:

December 2004

Completed:

May 2005

Completed

13.

Pembuatan keputusan multi-kriteria bagi penjawatan kakitangan akademik di institusi pengajian tinggi awam (IPTA).

(Master Thesis)

Main Supervisor

Erwina Bakarrudin (P28304)

Start:

December 2004

Completed:

May 2005


No.

Title of Thesis

Name of Students

Year

Status

14.

Pembuatan keputusan multi-kriteria untuk kenaikan pangkat kakitangan akademik di institusi pengajian tinggi awam (IPTA): Pendekatan teknik proses hierarki analisis (PHA).

(Master Thesis)

Main Supervisor

Wan Salmuni Wan Mustafa (P28309)

Start:

December 2004

Completed:

May 2005

Completed

15.

Penunjuk-penunjuk utama pengukuran prestasi institusi pengajian tinggi Malaysia.

(Master Thesis)

Main Supervisor

Ng Yak Howe

(P30197)

Start:

December 2004

Completed:

May 2005

Completed

16.

Peningkatan kualiti dalam sektor industri dengan menggunakan konsep FMEI(Failure Mode Effect and Improvement): Kajian kes di sebuah kilang plastik di Bandar Baru Bangi.

(Master Thesis)

Co-supervisor

Rajendran a/l A.K. Chinniah

(P27054)

Start:

December 2004

Completed:

May 2005

Completed

17.

Pembuatan keputusan pelbagai kriteria dalam pemilihan pegawai akademik di IPTA: Satu kajian kes di Universiti Malaya.

(Master Thesis)

Main Supervisor

Wu Ziou Hon @ Go Ziou Hon

(P30237)

Start:

June 2005

Completed:

Dec 2005

Completed

18.

Kriteria pengambilan dan pemilihan siswazah dalam sektor pembuatan di Selangor.

(Master Thesis)

Main Supervisor

Ng Yim Fong

(P30198)

Start:

December 2005

Completed:

May 2006

Completed

Master Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

19.

Peningkatan kualiti berterusan (PKB) dengan pengukuran asas hasil pembelajaran (AHP) di Jabatan Kejuruteraan Mekanikal Universiti Industri Selangor (UNISEL).

(Master Thesis)

Main Supervisor

Amiruddin bin Abdul Kadir

(P30173)

Start:

December 2005

Completed:

May 2006

Completed

20.

Hubungan amalan pengurusan kualiti menyeluruh dengan prestasi organisasi di sektor perindustrian.

(Master Thesis)

Main Supervisor

Ali Ariff bin John @ Joan Ariff

(P30171)

Start:

June 2006

Completed:

Dec 2006

Completed

21.

Kriteria kelulusan permohonan pinjaman kenderaan untuk golongan tiada pendapatan tetap: Kajian kes bank-bank sekitar Sungai Petani, Kedah.

(Master Thesis)

Main Supervisor

Suhardi bin Rahmat

(P 32092)

Start:

June 2006

Completed:

Dec 2006

Completed

22.

Kesan pembelajaran ditempat kerja terhadap sikap yang berkaitan dengan pekerjaan.

(Master Thesis)

Main Supervisor

Mohamad Shubri bin Ismail

(P4303)

Start:

June 2006

Completed:

Dec 2006

Completed

23.

Pengukuran Prestasi Perpustakaan Tun Seri Lanang Universiti Kebangsaan Malaysia melalui Pendekatan Balanced Scorecard.

(Master Thesis)

Main Supervisor

Vera Devani

(P34318)

Start:

June 2006

Completed:

Dec 2006

Completed


No.

Title of Thesis

Name of Students

Year

Status

24.

Mengukur tahap kesedaran TQM dikalangan warga UKM.

(Master Thesis)

Main Supervisor


(P35602)

Start:

Dec 2006

Completed:

May 2007

Completed

25.

ATM: Masalah penggunaan, sebab tidak mengguna, dan sikap terhadap perantara alternatif.

(Master Thesis)

Main Supervisor

Lim Siew Fei

(P 37524)

Start:

Dec 2006

Completed:

May 2007

Completed

26.

Penguraian Sumber-sumber Pertumbuhan Produktiviti Faktor Menyeluruh Di Industri Elektrik dan Elektronik Malaysia.

(Master Thesis)

Main Supervisor

Wan Fazlin Nadia bt Wan Osman

(P37580)

Start:

Dec 2007

Completed:

May 2008

Completed

27.

Kepentingan pensijilan berganda kepada industri pemprosesan makanan di Malaysia

(Master Thesis)

Main Supervisor

Zainudin Bin Hj Elias (P43418)

Start:

June 2008

Completed:

Dec 2008

Completed

28.

Keberkesanan sistem kredit mikro kepada usahawan kecil di bawah Kementerian Pembangunan Luar Bandar

(Master Thesis)

Main Supervisor

Yuhany Bt Kamarol Zaman (P43443)

Start:

June 2008

Completed:

Dec 2008

Completed

29.

Keberkesanan program pendidikan pra-sekolah oleh Agensi KEMAS di Negeri Selangor

(Master Thesis)

Main Supervisor

Syahnas Bin Rahman (P43444)

Start:

June 2008

Completed:

Dec 2008

Master Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

30.

Impak Anugerah Kualiti Presiden TNB terhadap prestasi unit perniagaan (Business Unit) di TNB, Malaysia.

(Master Thesis)

Main Supervisor

Zulbahari Mohd Ali (P43985)

Start:

June 2008

Completed:

Dec 2008

Completed

31.

Hubungan Pembeli-Penjual Kesamaan, Pengurusan Perhubungan dan Kualiti Perhubungan

(Master Thesis)

Main Supervisor

Fazlina binti Mat Jusoh (GP00272)

Start:

June 2009

Completed: Dec 2009

Completed

32.

Kesan Pemulihan Perkhidmatan Terhadap Kepuasan Pengguna Perkhidmatan Telefon Mudahalih: Perbandingan Antara Pengadu dan Bukan Pengadu.

(Master Thesis)

Main Supervisor

Suriyani binti Daud (GP00286)

Start:

June 2009

Completed: Dec 2009

Completed

33.

Hubungan Antara Kepuasan Kerja Dengan Komitmen Kerja Bagi Cawang Urusetia Tentera Udara Diraja Malaysia.

(Master Thesis)

Main Supervisor

Ahamad Sofian bin Shoib (GP00268)

Start:

June 2009

Completed: Dec 2009

Completed

34.

Faktor-faktor yang Mempengaruhi Tahap Keberkesanan Perkhidmatan Letak dan Naik Di Kalangan Pekerja Awam, Putrajaya.

(Master Thesis)

Main Supervisor

Fadhlina Hani binti Shahaldin

(GP00271)

Start:

June 2009

Completed: Dec 2009

Completed


No.

Title of Thesis

Name of Students

Year

Status

35.

Tahap kepuasan peserta terhadap kualiti pengurusan agropolitan Gahai oleh Pihak Berkuasa Kemajuan Pekebun Kecil Getah (RISDA).

Main Supervisor

Muhammad Effi bin Arpan (GP00528)

Start:

June 2010

Completed: Dec 2010

Completed

36.

Keberkesanan Portal Pendidikan Atas Talian Sebagai Modul Pembelajaran

Main Supervisor

NoorSyaza Eddrina binti Kamsani (GP01082)

Start:

June 2011

Completed: Dec 2011

Completed

37.

Penggunaan Hirarki Keperluan Moslow Dalam Rangkaian Sosial Di Malaysia Kajian Kes bagi Pemegang Akaun Mukabuku (Facebook).

Main Supervisor

Noor Aziha binti Azizuddin

(GP01081)

Start:

June 2011

Completed: Dec 2011

Completed

Master MBA Project:

No.

Title of Thesis

Name of Students

Year

Status

1.

A research on Customer Satisfaction Toward Service Quality: Case Study at Lembaga Zakat Selangor

Main Supervisor

Hassan bin Basir (ZP00643)

(UKM-GSB)

Start: January 2012

Completed: June 2012

Completed

2.

Impact of ISO 9000 Cerfification in Pharmaceutical Comapanys Performance

Main Supervisor

Fleuri Paramita Aprianti (ZP00881)

(UKM-GSB)

Start: January 2012


Completed

3.

Customer Loyalty Among Broadband Service Provider in Kajang Municipal Area.

Main Supervisor

Saiful Nazri bin A. Rahman (ZP00721)

(UKM-GSB)

Start: January 2012


Completed

Master MBA Project (contd)

No.

Title of Thesis

Name of Students

Year

Status

4.

An Evaluation of the Factors That Influnce The Job Satisfaction Level Among Trade Union Members in a Public Service Organization.

Main Supervisor

Muhammad Nor Azam bin Samah (ZP00754)

(UKM-GSB)

Start: January 2012


Completed

5.

Benchmarking of Teaching Methods in Selected Training Service Providers: Focusing on Quality Improvement Programmes.

Main Supervisor

Nadiah Maisarah binti Andul Ghani (ZP00865)

(UKM-GSB)

Start: January 2012


Completed

6.

Determinants of Marriage Satisfaction in Regards with Service Perspective.

Main Supervisor

Siti Norashikin binti Bashirun (ZP00873)

(UKM-GSB)

Start: January 2012


Completed

7.

Passengers Satisfaction with Service Quality: A Case study on AirAsia.

Main Supervisor

Negar Tabatabaei (ZP00883)

(UKM-GSB)

Start: January 2012


Completed

8.

Measuring Effectiveness of Team Performance.

Main Supervisor

Mokhtaruddin bin Buang (ZP00968)

(UKM-GSB)

Start:

July 2012

Completed:

Dec 2012

Completed

9.

Factors that influence brand Preference towards cosmetic products: A study on Malaysian Coemetic users in Klang Valley.

Main Supervisor

Rosila binti Kamarudin (ZP00841)

(UKM-GSB)

Start:

July 2012

Completed:

Dec 2012

Completed

10.

Challenging factors in the incorporation of green elements in sustainable property Development.

Main Supervisor

Hilyati binti Abdul Ghaffar (ZP00961) (UKM-GSB)

Start:

July 2012

Completed:

Dec 2012

Completed


No.

Title of Thesis

Name of Students

Year

Status

11.

Personality of the leaders and their leadership styles in Malaysian public service sector management

Main Supervisor

Fariha binti Mastor (ZP01036)

(UKM-GSB)

Start: January 2013

Completed:

June 2013

Completed

12.

The impact of service quality on customer satisfaction (cs) in the online service

Main Supervisor

Hossein Jamali (ZP01221)

(UKM-GSB)

Start: January 2013

Completed:

June 2013

Completed

13.

The influence of organizational communication on nurses job stress

Main Supervisor

Sharareh Gharibdoost (ZP01132)

(UKM-GSB)

Start: January 2013

Completed:

June 2013

Completed

14.

The impact of quality and non-quality factors on Malaysian students decision in selecting higher education institution

Main Supervisor

Nur Lahaniz binti Daud (ZP01219)

(UKM-GSB)

Start: January 2013

Completed:

June 2013

Completed

15.

The relationship between quality and purchase intention towards proton car

Main Supervisor

Marlina binti Ahmad

(ZP01186)

(UKM-GSB)

Start: January 2013

Completed:

June 2013

Completed

16.

Service quality in internet banking: the relationship between service quality dimensions and customer satisfaction in Malaysia

Main Supervisor

Tengku Nur Syahirah Binti Engku Aziz

(ZP01105)

(UKM-GSB)

Start: January 2013

Completed:

June 2013

Completed

17.

Service quality in accounting application packages: A study on the improvement of accounting systems in LTAT

Main Supervisor

Yusoff Bin Ismail

(ZP01348)

(UKM-GSB)

Start:

July 2013

Completed:

Dec 2013

Completed


No.

Title of Thesis

Name of Students

Year

Status

18.

Knowledge sharing practice in the organization: a case study of it ( treasury ) department, united overseas bank (UOB)

Main Supervisor

Norazrina Binti Ahmad Shatop

(ZP01296)

Start:

July 2013

Completed:

Dec 2013

Completed

19.

The study of end-user computing satisfaction (EUCS) on computerized accounting system (CAS) among Selangor state government department s: a case study in the responsibility centres

Main Supervisor

Mohamad Arman Bin Razali

(ZP01284)

Start:

July 2013

Completed:

Dec 2013

Completed

20.

Customer satisfaction survey among property owners in putrajaya

Main Supervisor

Mohamad Azim Bin Rosli

(ZP01326)

Start:

July 2013

Completed:

Dec 2013

Completed

21.

A study on generation Y performance level at SUK Selangor, MIDA and MSU

Main Supervisor

Ahmad Fandi Bin Roslan

(ZP01312)

Start:

July 2013

Completed:

Dec 2013

Completed

22.

Determinant factor of marital satisfaction in regard to service perspective

Main Supervisor

Aqilah Megat Binti Mohamad Hamdan

(ZP01292)

Start:

July 2013

Completed:

Dec 2013

Completed

23.

A study on impact of reward system on employee job satisfaction toward the banking industry: compensation and recognition

Main Supervisor

Shafiq Bin Shahruddin

(ZP01293)

Start:

July 2013

Completed:

Dec 2013

Completed


No.

Title of Thesis

Name of Students

Year

Status

24.

A study of employee perception of servant leadership: comparison by level with job satisfaction and organizational commitment

Main Supervisor

Jumaya Binti Ismail

(ZP01327)

Start:

July 2013

Completed:

Dec 2013

Completed

25.

Study on customer satisfaction towards service quality at AirAsia Malaysia.

Main Supervisor

Ramesh a/l Palanisamy

(ZP01297)

Start:

July 2013

Completed:

Dec 2013

Completed

26.

The promotional strategies and its impacts to the level of customer acceptance: Unit trust investment in ASNB.

Main Supervisor

Nur Baiti Binti Omar

(ZP01411)

Start:

Oct 2013

Completed:

March 2014

Completed

27.

Service quality in internet banking: the relationship between service quality dimensions and customer satisfaction

Main Supervisor

Nurul Aishah Binti Khiyon

(ZP01395)

Start:

Oct 2013

Completed:

March 2014

Completed

28.

Taxpayers attitutes influence on compliance behavior among SMEs in Klang Valley

Main Supervisor

Wan Nurashikin Binti Mahmood

(ZP01394)

Start:

Oct 2013

Completed:

March 2014

Completed

29.

Customer Satisfaction towards service quality in Banking sector at Klang Valley

Main Supervisor

Preamaa Paniker

(ZP01382)

Start:

Oct 2013

Completed:

March 2014

Completed

24.

Students satisfaction and service quality in engineering programme at Infrastructure University Kuala Lumpur

Main Supervisor

Mohd Fairuz Al-Fatah Bin Badarudin

(ZP01392)

Start:

Oct 2013

Completed:

March 2014

Completed


No.

Title of Thesis

Name of Students

Year

Status

25.

The relationship between education level, working experience and training towards job performance among MARAs employees

Main Supervisor

Sheralina binti Saupi

(ZP01674)

Start:

July 2014

Completed:

Dec 2014

Completed

26.

Employees job satisfaction in Majlis Amanah Rakyat Headquaters Kuala Lumpur

Main Supervisor

Wan Hasmah binti Wan Mustapha (ZP01697)

Start:

July 2014

Completed:

Dec 2014

Completed

27.

The relationship between level of motivation towards staff productivity

Main Supervisor

Nortini binti Yusof (ZP01732)

Start:

July 2014

Completed:

Dec 2014

Completed

28.

Customer satisfaction at MARA education sponsorship division

Main Supervisor

Siti Noor Aisah binti Yatim (ZP01674)

Start:

July 2014

Completed:

Dec 2014

Completed

29.

The influence of work environment towards internal customer satisfaction

Main Supervisor

Afizah binti Tahir (ZP01683)

Start:

July 2014

Completed:

Dec 2014

Completed

30.

The relationship between human resource policies, organizational commitment and job performance in Majlis Amanah Rakyat

Main Supervisor

Fadhlina binti Zulkifli (ZP01694)

Start:

July 2014

Completed:

Dec 2014

Completed

31.

The relationship between forensic science, DNA databank, investigation officer skills and knowledge towards crime investigation success

Main Supervisor

Mohd Fadhli bin Daud (ZP01661)

Start:

July 2014

Completed:

Dec 2014

Completed


No.

Title of Thesis

Name of Students

Year

Status

32.

Compliance of Quality Training Programme Requirement for MPOB Staffs

Main Supervisor

Norhaliza binti Kamsuri

(ZP01797)

Start:

Oct 2014

Competed:

March 2015

Completed

33.

Consumer Perceptions and Attitudes toward the Quality of Organic Food: Factors that influence the consumptions

Main Supervisor

Chu Lin Gie

(ZP01803)

Start:

Oct 2014

Competed:

March 2015

Completed

34.

Factors of Service Quality that Influence on Private Label Merchandise

Main Supervisor

Darlina Binti Darus

(ZP01790)

Start:

Oct 2014

Competed:

March 2015

Completed

35.

The Quality of Malaysian Graduate: Factors that will effects on the Employability Rate

Main Supervisor

Nurleen Binti Baharin

(ZP01785)

Start:

Oct 2014

Competed:

March 2015

Completed

36.

Examining the Service Quality factors that Influencing Credit Card Usage Level Among Young Executives

Main Supervisor

Norsyuhada binti Razali

(ZP01799)

Start:

Oct 2014

Competed:

March 2015

Completed

37.

Factors of Internal Customer Satisfaction that can contribute towards poor retention of flight crews in Malaysian Airline

Main Supervisor

Paul a/l Anthony

(ZP01798)

Start:

Oct 2014

Competed:

March 2015

Completed

38.

The correlation of cleaning operational management, service quality and customer relationship management over customer s satisfaction: Case study of cleaning sevice industry in Malaysia

Main Supervisor

Sarah Ashikin binti Mohamad Hedzir

(ZP02121)

Start: January 2016

Completed:

May 2016

Completed


No.

Title of Thesis

Name of Students

Year

Status

39.

The impact of service quality and customer engagement as moderating effect towards customer satisfaction in Malaysian Cellular Telecommunication industries

Main Supervisor

Mohamad Hafiz bin Mohd Sharif

(ZP02113)

Start: January 2016

Completed:

May 2016

Completed

40.

The effect of service quality on customer satisfaction: An Empirical study on Fibre-To-The-Home(FTTH) users in Malaysia.

Main Supervisor

Divaan Rau a/l Venugopal

Start:

June 2016

Completed:

Nov 2016

Completed

Undergraduate Programme:

No.

Title of Thesis

Name of Students

Year

Status

1.

Kajian ke atas CDS Menerusi Keberfungsiannya Dalam Operasi Penjelasan Dagangan Sekuriti: Satu kajian kes di JF APEX Securities Sdn Bhd, Kajang, Selangor.

Josil bin Kidutah (39400)

November1996 May 1997

Completed

2.

Pemilihan Portfolio Menggunakan teknik Bayesian.

Tan Yee Boon (42166)

May 1997 October 1997

Completed

3.

Pengukuran dan Pengurusan Risiko Kadar Faedah bagi Bank.

Koh Soo Wee (44882)

November 1997 March 1998

Completed

4.

Pendedahan Risiko Kadar Faedah Terhadap Bank Perdagangan: Satu analisa.

Shamsul Rijal bin Muhammad Sabri (45904)


Completed

5.

Limpahan Maklumat Antarabangsa: Kajian Antara Pasaran Saham Malaysia Dengan Beberapa Negara Lain.

Suhaiza Bt Harun @ Maidin (A75864)

November 2002 March 2003.

Completed

Undergraduate Programme (contd)

No.

Title of Thesis

Name of Students

Year

Status

6.

Pengujian model kecekapan pasaran saham di Malaysia (BSKL).

Jason Fernandez (A78058)


Completed

7.

Perbandingan Keberkesanan Menilai Saham Biasa Dengan Menggunakan Nisbah Kewangan, Hasil Dividen Dan Model Pendekatan Ringkas DDM(Deccounted Dividend Method).

Lee Han Boon (A78120)


Completed

8.

Pengindeksan Model: Alat Pengurusan Portfolio.

Leong Chee Wei (A78145)


Completed

9.

Pencapaian CAPM Dalam Pasaran BSKL.

Liew Chen Wen (A78153);


Completed

10.

Maklumat Yang Tersirat Dalam Perubahan Polisi Dividen.

Lim Chee Tatt (A78160)


Completed

11.

Kesan Peralihan Bulanan (TOTM) Dalam Pasaran Saham Negara ASEAN.

Ng Kok Keong (A78211)


Completed

12.

Hubungan antara nilai dividen dan harga saham: Satu aplikasi DDM

Siti Norbaizura binti Mat Said (A83427)


Completed

13.

Hubungan antara pulangan dan jumlah dagangan dalam papan utama Bursa Saham Kuala Lumpur (Sektor Kewangan)

Lili Suryani binti Abdulah Satari (A83165)


Completed

14.

Kepuasan pelanggan terhadap kualiti produk dan perkhidmatan: Kajian kes di Restoran Te Amor Steakhouse.

Nur Hazriantie binti Hamzah (A79914)

March 2004 June 2004

Completed

15.

Tinjauan terhadap pengaruh keuntungan ke atas dividen dan perubahan dividen ketika berlakunya krisis kewangan bagi syarikat-syarikat yang berkaitan dengan kerajaan (GLC)


(A83236)

Dec 2004 March 2005

Completed


No.

Title of Thesis

Name of Students

Year

Status

16.

Impak skim persaraan korporat terhadap harga saham.

Noor Fariza binti Ahmad Sharif

(A83279)

Dec 2004

March 2005

Completed

17.

Kajian gelagat perubahan Harga Saham mengikut Hipotesis Pasaran cekap

Shamzalina binti Azahar

(A83407)

Dec 2004

March 2005

Completed

18.

Kesan Presenteran Belanjawan Negara Terhadap Pasaran Saham di Bursa Malaysia.

Siti Norazniza binti Abdul Aziz

(A83426)

Dec 2004

March 2005

Completed

19.

Hubungan antara nilai intrinsic dan harga saham: Satu Aplikasi DDM

Siti Norbaizura bt Mat Said

(A83427)

Dec 2004

March 2005

Completed

20.

Perkaitan antara pengumuman dividen dengan harga saham di Bursa Malaysia.

Azlin Rozaeza Mohd Zamzam

(A84480)

Dec 2004

March 2005

Completed

21.

Prestasi kumpulan bank sebelum dan selepas menceburi bidang insurans.

Kua Loo Yee

(A91048)

Dec 2004

March 2005

Completed

22.

Tahap kesedaran terhadap insurans dan jenis polisi yang lebih digemari

Ng Chiew Yen

(A91124)

Dec 2004

March 2005

Completed

23.

Kualiti perkhidmatan insurans motor dan hayat di Negeri Selangor.

Tang Yong Sze

(A92013)

Dec 2004

March 2005

Completed

24.

Kesan Pembolehubah Makroekonomi ke atas Pasaran Saham Islam dan Konvensional di Malaysia

Nur Syazana binti Razuan (A94131)

Dec 2005

March 2006

Completed


No.

Title of Thesis

Name of Students

Year

Status

25.

Prestasi Dana Amanah Dan Kesan Kadar Pulangan Portfolio Pasaran Dan Kadar Inflasi Terhadap Kadar Pulangan Dana Amanah.

Siti Sarah bt. Mohamad Daud (A96335)

Dec 2005

March 2006

Completed

26.

Kajian terhadap nisbah harga perolehan industri dan hubungannya dengan petunjuk ekonomi

Nortini bi Abdul Kadir (A96167)

Dec 2005

March 2006

Completed

27.

Faktor-faktor yang mempengaruhi pemilikan insuran hayat bagi individu di Kuala Lumpur.

Lim Kah Keng (A96588)

Dec 2005

March 2006

Completed

28.

Produk Perbankan Islam: Sambutan dari masyarakat bukan Islam.

Azrina bt Azizuddin

(A101880)

January 2007 April 2007

Completed

29.

Mengukur prestasi dana syariah dalam tempoh 2003 hingga 2005 di Malaysia.

Hilyah bt Mohd Jamil

(A101980)


Completed

30.

Hubungan antara jenis pelaburan dan pulangan pelaburan syarikat insurans hayat di Malaysia.

Nor Marliny bt Bujang

(A102318)


Completed

31.

Unit Amanah: Pencapaian dana Islam (Syariah) di Malaysia.

Fuzila bt Mahmood

(A101951)


Completed

32.

Pengaruh faktor tertentu terhadap pemilihan dan pemilikan insurans: Kajian Di Universiti Kebangsaan Malaysia.

Rosmanira bt Misrul

(A102476)


Completed

33.

Mendapatkan kebarangkalian kemalangan pekerjaan menggunakan kaedah regresi logistik.

Nor Hafizah bt Mohd Azam

(A102293)

January 2007 June 2007

Completed

34.

Pengaruh bencana alam terhadap pergerakan harga saham di Bursa Malaysia: Kajian kes banjir besar Januari 2007.

Mohd Fadhil bin Ismail

(A102082)

January 2007 June 2007

Completed

35.

Analisis Kualiti Perkhidmatan Syarikat Takaful Malaysia Di Bandar Baru Bangi

Nurul Ashikin binti Mohd Nor

(A 102402)

July 2007 November 2007

Completed

36.

Perbandingan prestasi pelbagai dana unit amanah di Malaysia

Tuan Hafizah binti Tuan Husin (A109536)


Completed


No.

Title of Thesis

Name of Students

Year

Status

37.

Impak pertukaran ketua pengarah eksekutif terhadap pulangan saham MAS dan PROTON

Chan Kah Keng (A106461)


Completed

38.

Faktor-faktor yang mempengaruhi pemilikan insuran pelbagai jenis bagi individu di Daerah Sepang, Selangor.

Wong Wei Lun (A113935)


Completed

39.

Faktor-faktor yang mempengaruhi pengguna dalam memilih penyedia perkhidmatan dan produk telefon bimbit: Kajian kes di Daerah Kajang, Selangor.

Lee Sun Lerk (A113659)


Completed

40.

Faktor tataurus korporat yang mempengaruhi prestasi syarikat yang tersenarai di Malaysia.

Soh Zhau Wan (A121716)


Completed

41.

Modal berasaskan risiko (risk-based capital): Satu pendekatan dalam penilaian kesolvenan syarikat insurans di Malaysia.

Ong Pang Yi (A125824)


Completed

42.

Keberkesanan analisis teknikal di pasaran FTSE Bursa Malaysia KLCI dalam tempoh krisis kewangan dan selepas krisis kewangan.

Eugene Ling Mei (A121728)


Completed

2.0 PUBLICATION AND RESEARCH

PUBLICATIONS

Journals:

1. Khairul Anuar Mohd Ali & Ahmad Nafiz Abd Halim. 2017. Service quality practices towards organizational performance through value creation and the moderating effects of organizational structure. International Journal of Business, Economics and Law, Vol. 12, (No.2):pp41-51. (ISSN 2289-1552)

2. Khalilah Abd Hafiz & Khairul Anuar Mohd Ali. 2017. A Proposed Model of Purchase Decisions by Young Adults in Malaysias Beauty, Health and Wellness Industry. International Journal of Academic Research in Business and Social Sciences. Vol. 7 (No.4):pp.1098-1115 (ISSN: 2222-6990)

3. Khairul Anuar Mohd Ali & Ida Nadia. 2016. Peranan universiti sebagai pembimbing terhadap kecenderungan keusahawanan pelajar. Journal of Global Business and Social Entrepreneurship. Vol.1 (No. 1):pp48-54 (eISSN: 24621714)

4. Khairul Anuar Mohd Ali & Mokhtaruddin Buang, 2016. Study on factors that influence innovation in Malaysian public sector. Journal of Advanced Research in Business and Management Studies. Vol.4 (No.1):pp60-73. (ISSN online: 2462-1935)

5. Khairul Anuar Mohd Ali & Nik Izzaty Najian Nik Mohd Iskandar, 2016. The effect of Business Innovation Capability, Entrepreneurial Competencies and Quality Management towards the performance of Malaysian SMES. International Journal of Business, Economics and Law, Vol. 10, (No.2): pp7-13. (ISSN 2289-1552)

6. Muhamad Naqib Mat Yunoh & Khairul Anuar Mohd Ali. 2015. TQM and Malaysian SMEs Performance: The Mediating Role of Innovation Process. Journal of Scientific Research and Development. Vol.2 (No.10):pp14-19. (ISSN 1115-7569)

7. Muhamad Naqib Mat Yunoh & Khairul Anuar Mohd Ali. 2015. Total Quality Management Approach for Malaysian SMEs: Coceptual Framework. International Journal of Business and Sosial Science. Vol. 6 (No.1):pp.152-161. (ISSN 2219-1933)

8. Hayati @Habibah Abdul Talib & Khairul Anuar Mohd Ali & Fazli Idris. 2014. Critical success factors of quality management practices among SMEs in the food processing industry in Malaysian. Journal of Small Business and Enterprise Development. Vol. 12 (No.1):pp 152-176. (Scopus indexed) (ISSN 1462-6004)

9. Hossein Jamali & Khairul Anuar Mohd Ali. 2014. Impact of Service Quality on Customer Satisfaction in the Online Service. Journal of Applied Sciences Research, Vol. 10 (No. 2):116-126.

10. Khairul Anuar Mohd Ali. 2013. A Structural Equation Modeling Approaches on Factors of Shopping Mall Attractiveness that Influence Consumer Decision-Maling in choosing a Shopping Mall. Journal of Global Business and Economics, Vol. 6 (No. 1): pp 63-76. (Indexed and abstracted in EBSCO and RePeC) (ISSN 2180-3625)

11. Khairul Anuar Mohd Ali & Hayati Habibah Abdul Talib. 2013. Total Quality Management Approach for Malaysian Food Industry: Conceptual Framework. Journal of Advanced Management Science, Vol. 1 (No. 4):pp 405-409. (ISSN 2168-0787)

12. Khairul Anuar Mohd Ali & Main Naser Alolayyan. 2013. The impact of total quality management (TQM) on the hospitals performance: An empirical research. International Journal of Services and Operations Management, Vol. 15 (No. 4):pp482-506. (Indexed and abstracted in SCOPUS) (ISSN 1744-2370)

13. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2013. Total Quality Management (TQM) and Operational Flexibility impact on hospitals performance: A structural modeling approach. International Journal of Productivity and Quality Management, Vol. 11 (no. 2): pp 212-227. (Indexed and abstracted in SCOPUS)

14. Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2013. Quality Management Farmework for SMEs Food Processing Industry in Malaysia. International Food Research Journal, Vol. 20 (No.1): pp 147-164. (Indexed in SCOPUS, EBSCO, CHEMICAL ABSTRACT, ProQuest, CABI & AGRICOLA) (http://www.ifrj.upm.edu.my) (ISSN 19854668 (print) ISSN 22317546 (online) )

15. Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2013. Hubungan Amalan Pengurusan Kualiti ke atas Prestasi Organisasi PKS Industri Pemprosesan Makanan di Malaysia. Jurnal Teknologi (Social Sciences), Vol. 61 (no.1):pp1-10. (Indexed in SCOPUS) (www.jurnalteknologi.utm.my) (eISSN 2180-3722 / ISSN 0127-9696)

16. Khairul Anuar Mohd Ali & Nadiah M.A.Ghani. 2012. Penandaarasan Kualiti Pengajaran: Kajian Kes Terhadap Penyedia Khidmat Latihan Terpilih Di Lembah Klang. Journal of Quality Measurement and Analysis, Vol. 8 (No. 1): pp 55-72. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

17. Hayati Habibah Abdul Talib, Khairul Anuar Mohd Ali & Fazli Idris. 2012. Peranan Akreditasi Kualiti ke atas Hubungan antara Amalan Pengurusan Kualiti dengan Prestasi Organisasi: Kajian dalam kalangan PKS Industri Pemprosesan Makanan. Jurnal Pengurusan, Vol. 35 (no. 3): pp 123-137. (Indexed and abstracted in SCOPUS,CABELL & MyCITE) (ISSN 0127-2713)

18. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2012. The influence of operational flexibility on hospital performance results: a structural equation modeling (SEM) approaches. International Journal of Services and Operation Management, Vol. 13 (No.4):pp 478-497. (Indexed and abstracted in SCOPUS) (ISSN 1744-2370)

19. Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem. 2011. Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. Total Quality Management and Business Excellence. Vol. 22 (No.12):pp1371-1393. (Routledge Taylor & Francis group) (Indexed by Thomson ISI) (Journal CitationReports 2010 - Impact Factor: 0.387). http://dx.doi.org/10.1080/14783363.2011.625183 (ISSN 1473-3363)

20. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The Influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. Asian Journal on Quality, Vol. 12 (No. 2): pp 204-222. (Emerald Group). (www.emeraldinsight.com/1598-2688.htm) (ISSN 1598-2688)

21. Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some Empirical Evidences. Journal of Global Management, Vol.1(No.2):pp 39-54. (www.globalresearch.com.my) (ISSN 977-2229-919X)

22. Khairul Anuar Mohd Ali & Juliana Ong Poh Ling. 2010. Kajian ke atas Faktor Daya Tarikan Pusat Membeli-Belah dalam Mempengaruhi Pengguna Memilih Pusat Membeli-Belah. Journal of Quality Measurement and Analysis. Vol. 6 (No. 1): pp 65-73. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

23. Fazli Idris, Khairul Anuar Mohd Ali & Norsiah Aminudin. 2010. Examining the relationship between stakeholders focus and company performances: some empirical evidences from Malaysian business firms. Journal of Quality Measurement and Analysis. Vol. 6 (No. 2): pp 33-45. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

24. Jumiati Sasmita & Khairul Anuar Mohd Ali & Ishak Yusof. 2010 Perbandingan Faktor yang Mempengaruhi Prestasi Kerja Antara Kabupaten Lama dan Baru Di Provinsi Riau. Jurnal Pendidikan Ekonomi dan Bisnis. Indonesia. Vol. 2 (No. 3):pp 1-29. (ISSN:2085-5214)

25. Jumiati Sasmita, Khairul Anuar Mohd Ali & Ishak Yusof. 2010 Analisis Kinerja PNS pada Kabupaten Lama di Provinsi Riau. Journal of Business and Management Review. Vol. 8(No.1):pp 1-24. (ISSN: 1829-8176)

26. Jumiati Sasmita, Khairul Anuar Mohd Ali & Norazah Mohd Suki. 2010 Perbandingan Kemampuan, Motivasi, Peluang serta Kinerja PNS pada Kabupaten Lama dan Baru Di Provinsi Riau. Jurnal Tepak Manajemen Bisnis. Indonesia. Vol.2(No.2): pp 36-58. (ISSN: 1979-3294)

27. Amir Hasan, Khairul Anuar Mohd Ali & Zaidi Isa. 2010. Pengaruh Sensitivity to Market Risk, Kualitas Aset, dan Likuiditas Terhadap Kinerja Keuangan. Jurnal Pendidikan Ekonomi & Bisnis. Indonesia. Vol. 2 (No.2):pp 261-274.( ISSN: 2085-5214)

28. Khairul Anuar Mohd Ali, Daud Talib & Fazli Idris. 2009. Mathematical Modeling of Service Quality Towards Organizational Performance: Case Study on Malaysian Local Authorities. International Review of Business Research Papers. Vol. 5 (3):pp 44-57. (ISSN 1832-9543)

29. Rika Fatimah, Abdul Aziz Jemain, Khairul Anuar Mohd Ali & Mohamad Nasir Saludin. 2009. Quality_Marriage Deployment in Determining Priority Needs for Initiating Marriage Loyalty. Quality & Quantity International Journal, Springer. Vol. 43, (No. 3): pp 401-416. Springer (Indexed by Thomson ISI) (ISSN 0033-5177)

30. Hayati @Habibah Abdul Talib & Khairul Anuar Mohd Ali. 2009 An overview of Malaysian Foood Industry: The Opportunity and Quality Aspects. Pakistan Journal of Nutrition, Vol. 8, (No.5): pp 507-517. (Index by SCOPUS) (ISSN 1680-5194)

31. Rika Fatimah, Abdul Aziz Jemain, Kamarulzaman Ibrahim, Mohamad Nasir Saludin & Khairul Anuar Mohd Ali. 2009. Quality_Family Deployment: A New Perspective in Determining Priority Importance for Improving Work Performance in Organization, Social Indicators Research, Springer. Vol. 92, (No.1): pp 131-149. Springer (Indexed by Thomson ISI) (ISSN 0303-8300)

32. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2009. Economic macro influence study, capital, and liquidity to financial performance at local development bank in Indonesia before and after area autonomy. The Indonesian Management & Accounting Research. Trisakti University, Indonesia. Vol. 8, (No. 2): pp 1-13. (ISSN:1411-8858)

33. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2009. Pengaruh makro ekonomi, modal dan kualitas aset terhadap kinerja keuangan bank pembangunan daerah di Indonesia. Jurnal Tepak Manajemen Bisnis. Indonesia. Vol. 1 (No.1): pp 25-38.( ISSN:1979-3294)

34. Khairul Anuar Mohd Ali & Nor Juliana Mohd Yusof. 2009. Juruaudit Dalaman Sistem Kualiti: Kajian Kes di Universiti Teknologi MARA, Malaysia. Journal of Quality Measurement and Analysis. Vol. 5 (No. 2):pp 81-97. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

35. Khairul Anuar Mohd Ali & Suzyanty Mohd Shokory. 2009. Pengukuran Kepuasan Pelanggan Dalaman Bagi Industri Hospitaliti: Kajian Kes Industri Perhotelan Di Pantai Timur Semenanjung Malaysia. Journal of Quality Measurement and Analysis. Vol. 5 (No. 1): pp 93-101. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

36. Amirruddin Abdul Kadir, Mohd Zuki Salleh, Mohammad Alinor Abdul Kadir & Khairul Anuar Mohd Ali. 2009. Menilai perhubungan di antara Hasil Pembelajaran Kursus (HPK) dan Hasil Pembelajaran Program (HPP) dari persepsi pelajar. Jurnal Teknologi E. Vol. 51 (E): pp 1-18. (Index by SCOPUS) (ISSN 0127-9696)

37. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2009. Studi Pengaruh Makro Ekonomi, Capital, dan Liquidity terhadap Financial Performance pada Bank Pembangunan Daerah di Indonesia Sebelum dan Setelah Otonomi Daerah. Jurnal Akuntansi & Auditing. Indonesia Vol.6 (No.1): pp 27-37. (ISSN: 1412-6699)

38. Jumiati Sasmita & Khairul Anuar Mohd Ali. 2009 Perbandingan Kinerja Pegawai Negeri Sipil (PNS) Pada Kabupaten Lama dan Baru Di Provinsi Riau. Jurnal Ekonomi Bisnis Indonesia. Vol. 4(No. 1):pp 103-117. (ISSN: 0126-1991)

39. Fazli Idris & Khairul Anuar Mohd Ali. 2008 The impacts of leadership style and best practices on company performances: Empirical evidence from business firms in Malaysia, Total Quality Management & Business Excellence, Vol. 19 (Nos. 1-2):pp 163-171. (Routledge Taylor & Francis group) (Indexed by Thomson ISI) (ISSN 1473-3363)

40. Hayati @ Habibah Abdul Talib & Khairul Anuar Mohd Ali. 2008. Aspek Kualiti, Keselamatan dan Kesihatan di Kalangan PKS Makanan: Satu Sorotan Kajian, Jurnal Teknologi E, Vol. 49 (No. E): pp 65-79. (Index by SCOPUS) (ISSN: 0126-1991)

41. Khairul Anuar Mohd Ali, Fazli Idris & Wu Ziou Hon. 2008. Pemilihan Pegawai Akademik di IPTA melalui Kaedah Pembuatan Keputusan Pelbagai Kriteria: Satu Kajian Kes di Universiti Malaya, Journal of Quality Measurement and Analysis., Vol. 4 (No.1): pp 155-166. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

42. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2008. Pengaruh Makro Ekonomi, Capital, dan Asset Quality terhadap Sensitivity to Market Risk: Studi pada Bank Pembangunan Daerah di Indonesia sebelum dan setelah otonomi daerah, PERCIKAN, Indonesia. Vol. 88 (Mei): pp. 89 97. (ISSN 0854-8986)

43. Khairul Anuar Mohd Ali, Wan Rosmanira Ismail & Ali Ariff John. 2008. Pemilihan Vendor bagi Kilang Pengeluaran Menggunakan Pendekatan Proses Hirarki Analisis (PHA). Journal of Technology and Operation Management, Vol.3 (No. 1): pp 1-16. (ISSN 1823-514X)

44. Jumiati Sasmita, Khairul Anuar Mohd Ali & Ishak Yussof. 2008. Pengaruh Motivasi Terhadap Kinerja Pegawai Negeri Sipil (PNS) pada Kabupaten/Kota Di Provinsi Riau. Jurnal Tepak Manajemen Bisnis. Indonesia. Vol. 1 (No.1): pp 39-48. (ISSN:1979-3294)

45. Amir Hasan, Khairul Anuar Mohd Ali & Abdul Ghafar Ismail. 2008. Pengaruh makro ekonomi, Capital dan Liquiditi terhadap Sensitivity to Market Risk. Tirtayasa Ekonomika, Indonesia. Vol. 3 (No.2): pp 115-123.( ISSN:0216-5236)

46. Khairul Anuar Mohd Ali, Abdul Aziz Jemain, Rushaimi Zien Yusoff & Zakaria Abas. 2007. Efficient Cost Management Through Excellence Quality Management Practices Among Local Authorities in Malaysia, Total Quality Management & Business Excellence. Vol. 18 (Nos. 1-2):pp 99-108. (Routledge Taylor & Francis group) (Indexed by Thomson ISI) (ISSN 1473-3363)

47. Jumiati Sasmita, Khairul Anuar Mohd Ali & Ishak Yussof. 2007. Analisis Prestasi Kerja Pegawai Negeri Sipil (PNS) Kabupaten/Kota di Propinsi Riau, Jurnal Ekonomi dan Bisnis Indonesia, Jakarta. Vol.2 (no. 2):pp 79-89. (ISSN 0126-1991)

48. Daud Talib & Khairul Anuar Mohd Ali. 2007. An Empirical Study On The Effects Of Service Quality Towards Organizational Performance In Malaysian Local Authorities. Journal of Global Business Management, Vol. 3 (No. 1): pp. 51-60. (ISSN 1817-3179)

49. Khairul Anuar Mohd Ali, Mohamad Nasir Saludin & Rika Fatimah P.L. 2007. A Study of Customers Satisfaction Towards Service Quality of UKM Hospital Clinics: Based on Fuzzy Logic Controller (FLC) Measurement, Jurnal Kejuruteraan, Vol. 19 (No.1): pp. 55-62. (ISSN 1985-4625)

50. Khairul Anuar Mohd Ali & Wan Salmuni Wan Mustaffa. 2007. Pembuatan Keputusan Multi-kriteria untuk Kenaikan Pangkat Kakitangan Akademik di Institusi Pengajian Tinggi Awam (IPTA): Pendekatan Teknik Proses Hierarki Analisis (PHA), Journal of Quality Measurement and Analysis, Vol. 3 (No. 1): pp. 47-63. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

51. Khairul Anuar Mohd Ali, Mohammad Alinor Abdul Kadir & Amirruddin Abdul Kadir. 2007. Pengukuran Hasil Pembelajaran Kursus (HPK) Dari Persepsi Pelajar Di Jabatan Kejuruteraan Mekanikal, Universiti Industri Selangor (Unisel). Journal of Quality Measurement and Analysis, Vol. 3 (No. 1): pp. 99-110. (Indexed and abstracted in MyAIS and Google Scholar) (http://pkukmweb.ukm.my/~ppsmfst/jqma/) (ISSN 1823-5670)

52. Mohd Shubri Ismail & Khairul Anuar Mohd Ali. 2007. Kesan Pembelajaran Ditempat Kerja Terhadap Sikap Berkaitan Dengan Pekerjaan. Jurnal Produktiviti, Vol. 24 (No. 1): pp. 58-68. (ISSN 0127-8223)

53. Gatot Wijayanto, Khairul Anuar Mohd Ali, Mohamad Nasir Saludin & Cholichul Hadi. 2007. Pengaruh Marketing Mix Terhadap Keputusan Konsumen Dalam Membeli Perumahan KPR-BTN Di Kota Pekanbaru, INSAN Media Psikologi, Vol. 9 (No. 3): pp. 179-197. (ISSN 1411-2671)

54. Khairul Anuar Mohd Ali, Wan Rosmanira Ismail & Liew Heong Fueng. 2006. Kecekapan Relatif Pemungutan Sisa Pepejal di Kawasan Pihak Berkuasa Tempatan di Semenanjung Malaysia: Suatu Pendekatan Analisis Penyampulan data. Journal of Technology and Operation Management, Vol.1 (No. 2): pp 53-63.

55. Abdul Aziz Jemain & Khairul Anuar Mohd Ali. 2005. Menyukat Kecekapan Jabatan Pendekatan Multikriteria. Sains Malaysiana, Vol. 34 (No.2): pp 61-66. (Indexed by ISI) (ISSN 0126-6039)

56. Abdul Aziz Jemain & Khairul Anuar Mohd Ali. 2005. Indeks Jurang Kemajuan Berasaskan Entropi dengan Fungsi Ketumpatan Kebarangkalian., Jurnal Pengukuran Kualiti dan Analisis, Vol. 1 (No.1): pp 65-74. (ISSN 1823-5670)

57. Abdul Aziz Jemain & Khairul Anuar Mohd Ali. 2005. Menertib Ciri Utama Pusat Membeli-Belah Menggunakan Kesepakatan Kabur., Jurnal Pengukuran Kualiti dan Analisis, Vol. 1 (No.1): pp 123-134. (ISSN 1823-5670)

58. Fazli Idris, Mohd Ashari Idris, Khairul Anuar Mohd Ali, Mohktar Abdullah & Nooreha Hussain. 2004. The Total Performance Excellence Model For Business Organizations in Malaysia. Malaysia Management Review, Vol. 39 (No.2): pp 1-10. (ISSN 0025-1348)

59. Noriszura Ismail, Khairul Anuar Mohd Ali & Chiew Ai Chin. 2004. Model Bilangan Tuntutan Insurans dengan Taburan Tunggal dan Campuran Terhingga, Sains Malaysiana, Vol. 33 (No.2): pp 173-194. (ISSN 0126-6039)

60. Mohamad Nasir Saludin, Khairul Anuar Mohd Ali & Rika Fatimah. 2004. Pengukuran Kepuasan Pelanggan Terhadap Kua

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Resumé · Web viewPengukuran Prestasi Perpustakaan Tun Seri Lanang Universiti Kebangsaan Malaysia melalui Pendekatan Balanced Scorecard. (Master Thesis) Main Supervisor Vera Devani