Revised BBBS EM Manual

Running head: BIG BROTHERS, BIG SISTERS OF EASTERN MISSOURI: CONTUNITY MANUAL

Big Brothers, Big Sisters of Eastern Missouri: Continuity Manual

Cassandra J. Bradley

Southern Illinois University-Edwardsville

PAPA 555-701


Table of ContentsIntroduction.................................................................................................................................................2

Organization................................................................................................................................................3

Our Mission..............................................................................................................................................3

Our Vision................................................................................................................................................4

Our History..................................................................................................................................................4

Description of Key Services..........................................................................................................................6

Our Relationship Model...........................................................................................................................6

ABCToday!...............................................................................................................................................6

Ensuring Child Safety...............................................................................................................................7

Enroll a Child............................................................................................................................................7

Organizational Chart................................................................................................................................7

Consultants..................................................................................................................................................8

Definition.................................................................................................................................................8

Job Duties/Work Environment....................................................................................................................9

Education/Job Outlook..............................................................................................................................10

Rules of Engagement.................................................................................................................................11

Lobbyists....................................................................................................................................................13

Definition.................................................................................................................................................................13



Contractors................................................................................................................................................17

Definition.................................................................................................................................................................17



References.................................................................................................................................................21


IntroductionBig Brothers, Big Sisters of Eastern Missouri is the largest, oldest, and most effective

youth mentoring 501 (c) (3) nonprofit organization located in Saint Louis, Missouri which

currently serves underprivileged children in the ages of 5 and 17. The organization’s goal is to

ensure every child has an opportunity to develop a friendship with an older brother or sister in

order to combat certain challenges or adversities (i.e. poverty) to live within a world full of new

experiences and discoveries. However, an estimated of 100,000 children residing in the Eastern

Missouri area, in need of a role model and this can be a challenge. Thus, the organization has

formulated a support system for children and their parents entitled, We Will Be There. Big

Brothers, Big Sisters of Eastern Missouri created the promise to ensure parents and families that

their children will be matched to a big brother or sister with a strong hope of achieving their

child’s dreams. Our organization wants the best for your child because certain issues can occur

without a positive role model:

o Children in poverty are twice as likely to repeat a grade and twice as likely to drop out of school.

o Children who experience frequent residential moves and stressful life transitions have been shown to have higher risk for school failure.

Big Brothers, Big Sisters of Eastern Missouri continuity manual is designed to provide

an overview of the organization (including for nonprofit professionals or employees of BBBS-

Eastern Missouri organization). The continuity manual serves as a guide for the BBBS-Eastern

Missouri organization to explain the organization’s improvements as a 501 (c) (3) nonprofit

organization in Eastern Missouri. You may contact BBBS-Eastern Missouri (501 N. Grand

Blvd., Suite 100) via phone at (314-361-5900) or fax (314-361-4484).


OrganizationOur Mission

Big Brothers, Big Sisters of Eastern Missouri has to build trusting and enduring

relationships that encourage and support young people. Relationships have the power to

transform lives. Our mission is shared by our Bigs, Donors, Partners, Teachers, Principals,

Bowlers, Friends, Employees, Board members, and Parents. Each of these groups play such a

powerful role and are there with us engaging and connecting around the Little (nickname for

children participating in the organization) to change their life.

Our VisionOur little Brothers and Sisters will live and learn in a positive, opportunity rich

environments 24/7.

We will…

o Surround children will caring and supportive role models.

o Celebrate successes in home and school.

o Introduce young people to new experiences.

o Give them hope of a promising future.

o Encourage open communication among the 4+1+1 partners.

o Create new community partnerships.


Our HistoryThe Big Brothers Big Sisters tradition of changing children’s lives through trusting and

enduring relationships dates back more than a century. Here in Eastern Missouri, we think of

1904 as the year that St. Louis hosted the World's Fair and the Olympics. However, 1904 was

notable for at least one other reason. In New York City, a young court clerk named Ernest

Coulter decided to do something about the fact that he was seeing more and more boys come

through his courtroom. He recognized that caring adults could help many of these kids stay out

of trouble, and he set out to find volunteers. The event marked the formal beginning of the Big

Brothers movement. However, the use of the term "Big Brother" for an adult mentor goes back

two years earlier, to 1902, when a young businessman in Cincinnati noticed a young boy

rummaging for food in a garbage bin. Even though the man was on his way to the office, he

paused to strike up a conversation with the boy. The two struck up a long-term friendship.

Several of the man's friends followed his lead in helping other disadvantaged boys, one of whom

referred to his mentor as his "big brother." In 1914, Juvenile Court Judge Thomas C. Hennings

brought the Big Brothers program to St. Louis. By 1916, Big Brothers had spread to 96 cities

across the country. At around the same time, the members of a group called Ladies of Charity

were befriending girls who had come through the New York Children's Court. Ladies of Charity

would later become Catholic Big Sisters. Both groups continued to work independently until

1977, when Big Brothers of America and Big Sisters International joined forces and became Big

Brothers Big Sisters of America. The national merger came a year after Big Brothers and Big

Sisters had joined forces in St. Louis. Big Brothers Big Sisters remains true to our founders'


vision of bringing caring adults into the lives of children. Big Brothers Big Sisters currently

operates in all 50 states — and in 35 countries around the world.

Description of Key ServicesOur Relationship Model

` Traditional mentoring models focus on the mentor and mentee or ‘Big’ and ‘Little.’ We

know that it takes a whole team of caring adults to truly transform a young person’s life. The

power of these relationships is in the sharing of information and perspectives, aligning the adults

for the benefit of Little and bridging the gap between home and school. We also make a point to

include the Sixth Membersm on the team, the donor, who makes it all possible!

ABCToday!In 2005, Big Brothers Big Sisters of Eastern Missouri staked out a bold path partner with

public schools and jointly share the challenges of ensuring that children, specifically Little

Brothers and Little Sisters Attend school, Behave when they get there and experience Classroom

Success in reading and math.


Ensuring Child Safety Big Brothers, Big Sisters of Eastern Missouri has a commitment to

ensure child safety so our organization requires a

big brother or big sister has to complete a

mandatory screening process which includes:

o Completion of a formal written application

o A criminal-history record checko At least three referenceso An in-person interviewo An assessment of the volunteer’s home environmento A professional assessment of the volunteer’s suitability to work with a

childo An orientation and training process that outlines the individualized

needs of the Little and provided information and resources on how to encourage the child’s healthy development

Enroll a ChildIn order to enroll a child within the Big Brothers, Big Sisters of Eastern Missouri, a child

must be between the ages of 5 and 17. Our organization currently serves children in St. Louis City,

St. Louis County, Jefferson County, St. Charles County, Cape Girardeau County, and Scott County.

Organizational ChartBoard of Directors

Southern Region

Developmental Board

CEO Staff Leadership Team

Central Region Developmental

Board


Consultants

DefinitionIn relation to Big Brothers, Big Sisters of Eastern Missouri for all intents and purposes a

consultant is a professional that provides expert advice in a specific area of expertise (i.e.

information technology) for a company, organization (non-profit or for-profit), public and/or

private sector, government sector (state, local, and foreign). The job of a consultant ranges from

providing advice to open a small business, create a business plan, utilize ways to find

grants/crowdfunding opportunities for potential growth, and etc.

Types of Consultants

o Human Resources (HR)o Strategyo Technologyo PR/Marketingo Legal

Areas of Consultants

o Internal(works within the organization)

o External(works outside of the organization)


o Social Mediao Financial/ Investment

Job Duties/Work EnvironmentDepending on a consultant’s area of expertise, their job duties may vary but mostly

consist of: fixing or improving a component within a client’s business, teaching a client(s) about

a specific computer program (i.e. Microsoft Word), providing expert advice on how a client(s)

can start their own business, using recommendations (if possible) for a client’s decision on a

certain issue (such as a type of equipment is needed for their company/business), using process

of elimination (depending on a certain task), and etc. Also, a consultant mostly works on a timed

schedule (depending on the length of their project) will have to work time-consuming hours in

order to finish a project but at the same time, any cancellations or changes can possibly occur

thus the approval from the client must be used in order for the consultant to resume their job

duties.

In addition, a consultant has to maintain a positive work ethic including a certain level of

skill sets to provide their expert advice which are:

o Logical reasoningo Leadershipo Communicationo Ingenuityo Ability to work well with others

A consultant’s work location may vary (depending on their project), but a majority of

consultants own their home-based business or work for a company. However, most consultants

are live-in consultants, due to maintaining an impersonal relationship with clients hence the term,


live-in consultants. A consultant’s work environment can be stressful (depending on the intensity

of the job) but consultants prefer to work in a less stressful environment.

Education/Job OutlookIn order to become a consultant (depends on an area of expertise) but normally a

consultant must achieve an educational attainment such as a Bachelor’s and/or Master’s degree

(in any specific career focus such as information technology). For example, if an individual

desires to become a financial consultant, you must attain a Bachelor’s degree in Business

Administration or Marketing; then additional educational attainment is needed (if possible) so

you must attain either a Master’s degree (in any related degree) for their goals.

The job outlook for consultants can vary (depending on the area of expertise) but remain

high for self-employed consultants since a self-employed consultant can control their own hours,

work with a certain number of clients, build their own income, and etc. The salary range and job

growth can vary (depending on the area of expertise) within the 2012-2022 year. However, a

human resources consultant’s salary is $66,701 (with a 7% job growth), information technology

consultant’s salary is $71,427, and management consultant’s salary is $85,971 (with a 19% job

growth).

Required Education Depends on field

Other RequirementsExperience and previous accomplishments

Projected Job Growth (2012-2022)

7-19%* (depending on field)

Average Annual Salary (2015) $66,701-$85,971* (depending on field)


Rules of Engagement

1.) Does Big Brothers, Big Sisters of Eastern Missouri benefit from using a consultant?

Big Brothers, Big Sisters of Eastern Missouri can benefit from using a consultant since

consultants are professionals whom provide expert advice (depending on a specific area of

expertise) such as suggesting to change management within the organization or hiring practices.

2.) Since Big Brothers, Big Sisters of Eastern Missouri is a 501 (c) (3) nonprofit organization, do

nonprofit organizations have to take precautions when hiring a consultant?

Yes! Big Brothers, Big Sisters of Eastern Missouri does take precautions and we take

precautions very well! Our organization uses a step-by-step method to ensure BBBS- Eastern

Missouri hires the best consultant. The step-by-step method is centered on how to look for an

effective consultant which consists of the following steps:

o Appropriate credentials and qualificationso Practical experience and abilityo Good references by recent clientso Ability to communicate and listeno Clear pricing structure and projected costso Quality and value for moneyo Appropriate timescales for project completiono Have they worked for your competitors?o Can you trust them to work in your best interests?o Who, specifically, will you be working with?

3.) How will employees of Big Brothers, Big Sisters of Eastern Missouri be able to interact with

consultant(s)?

Since employees will be working either part-time or full-time, interacting with consultants may

be limited since consultants will be busy as well as employees. However, employees will be able

to address any major concerns or issues to consultants (either via email or suggestion box).


4.) How will Big Brothers, Big Sisters of Eastern Missouri pay consultants?

Since BBBS-Eastern Missouri receives a large amount of funding each year, consultants will be

paid on an hourly wage (with a yearly salary) but depending on education and experience for

employment position.

5.) Can consultants receive gifts?

BBBS-Eastern Missouri appreciates its workers so gifts will be given based upon worker’s

performance so think of gifts as a special token of appreciation!

6.) What type of work will a consultant do for Big Brothers, Big Sisters of Eastern Missouri?

Since consultants are professionals whom provide expert advice (depending on a specific

area of expertise), a consultant’s type of work will be to:

o Develop a stronger support system within the nonprofit organizational management field

o Increasing celebrity awarenesso How to expand programs/services to the entire Eastern Missouri region?o The direction of the organizationo Possible relocation or expansion opportunitieso Suggestion of a new computer or software program for database management or

website development purposes

7.) What will occur if a consultant is not working in a satisfactory manner?

Big Brothers, Big Sisters of Eastern Missouri will take immediate action (such as disciplinary

action or suspension) until the situation is resolved. However, depending on the situation being a

burden for the organization, termination of the consultant will occur.

8.) How does Big Brothers, Big Sisters of Eastern Missouri hire a consultant?

Depending on the availability of employment positions, BBBS-Eastern Missouri can hire a

consultant (if needed) but the consultant must have a certain education and job experience in

order to be hired.

Running head: BIG BROTHERS, BIG SISTERS OF AMERICA OF EASTERN MISSOURI: CONTINUITY MANUAL

Lobbyists

DefinitionAreas of Lobbyists

o Law firmso Governmental sector (public or

private)o Colleges/Universitieso Church/Religious Organizationso Environmental Organizationso State, Local, and Foreign governments

Types of Lobbyistso Consultant lobbyist (provide

consulting services to a company or organization)

o In-House lobbyist (persons & partnerships) (uses lobbying for an employer(s)

o In-House lobbyist (organizations) (uses lobbying for an employer(s) within a non-profit/for-profit organization)

In relation to Big Brothers, Big Sisters of Eastern Missouri for all intents and purposes a

lobbyist is type of political activity that Nownes (2006) defines as an effort designed to affect

what the government does which included activities aimed at influencing government activity

beyond legislative efforts. Lobbyists provide legislative advice for a company, organization

(non-profit or for-profit), government sector (state, local, and foreign), and etc.


Education/Job Outlook

Degree Level

Bachelor's degree is most common; optional certificate is available through the Association of Government Relations Professionals

Degree Field(s)

Political science, journalism, law, communications, public relations, economics

Experience Varies; employers typically require related experience

Key Skills Interpersonal, organizational, problem-solving, research, verbal and written communication skills

Salary (2014) $55,680 (Median salary for all public relations specialists)

In order to be a lobbyist (depending on area of expertise) an individual must have a

Bachelor’s degree in the following degree field(s): political science, journalism, law,

communications, public relations, and economics. In addition, an individual can get a giant step

into the workplace since the Association of Government Professionals offers a lobbying

certificate program to become a certified lobbyist. Also, experience is a major requirement since

a majority of employers require related experience.

The job outlook is average-to-high for lobbyists due to being needed to provide

legislative efforts for the workforce. However, an individual interested in becoming a lobbyist

can expect a lucrative career since a lobbyist’s (public relations specialists) median salary (as for

2014) was $55,680.


Rules of Engagement

1.) Can Big Brothers, Big Sisters of Eastern Missouri benefit from using a lobbyist? If no, how can the organization benefit from using a lobbyist?

Depends! Big Brothers, Big Sisters of Eastern Missouri can benefit from using a lobbyist

however a majority of nonprofit organizations do not partake in lobbying. Most nonprofit

organizations do not lobby due to a number of barriers (such as time constraints, limited

resources, fear, and lack of knowledge). BBBS-Eastern Missouri can benefit from using a

lobbyist to increasing public awareness, increasing funding for particular programs, and

protecting government programs that serve their constituents.

2.) Since Big Brothers, Big Sisters of Eastern Missouri is a 501 (c) (3) nonprofit organization, do nonprofit organizations have to take precautions when hiring a lobbyist?


precautions very well! Our organization ensures if a lobbyist is hired, the candidate’s education

and experience are desirable for the BBBS-Eastern Missouri organization.


lobbyist?

Since employees will be working either part-time or full-time, interacting with lobbyists may be

limited since lobbyists will be busy as well as employees. Employees will be able to address any

major concerns or issues to lobbyists (either via email or suggestion box).

4.) How will Big Brothers, Big Sisters of Eastern Missouri pay lobbyists?


Big Brothers, Big Sisters of Eastern Missouri receives a large amount of funding each year,

lobbyists will be paid on an hourly wage (with a yearly salary) but depending on education and

experience for employment position.

5.) Can lobbyists receive gifts?



6.) What type of work will a lobbyist do for Big Brothers, Big Sisters of Eastern Missouri?

Since lobbyists provide legislative advice, a lobbyist for Big Brothers, Big Sisters of Eastern

Missouri will ensure:

o Laws and policies are in order

o Any recent legislative activity has occurred to notify BBBS-Eastern Missouri

organization

o Rally and support BBBS-Eastern Missouri organization

o Schedule and create protest for effective legislative efforts for the BBBS-Eastern

Missouri organization

7.) What will occur if a lobbyists is NOT working in a satisfactory manner?



burden for the organization, termination of the lobbyist will occur.

8.) How does Big Brothers, Big Sisters of Eastern Missouri hire a lobbyist?



lobbyist (if needed) but the lobbyist must have a certain education and job experience in order to

be hired.

Contractors

DefinitionIn relation to Big Brothers, Big Sisters of Eastern Missouri all intents and purposes, a

contractor is either self-employed or employed within a company whom has to be paid for their

goods or services for a company, organization (non-profit or for-profit), government sector

(state, local, and foreign), and etc. Contractors have to sign a contact or an agreement clause to

ensure their work is completed as well being a licensed professional (specifically trained or

gained an apprenticeship) for required experience.

Types of Contractorso General (performing general

contracting jobs)o Specialty (work in certain job fields;

are business owners; also can be

Areas of Contractorso Internal (works within the

organization)o External (works outside the

organization)


referred as freelancers)o Freelance (or can be referred to as

self-employed; works for themselves)

Education/Job OutlookDegree Level Associate's or bachelor's degree desirable

Degree Field Construction management

Certification Voluntary certification is desirable

Experience

2-7+ years of experience in the field, depending on the position and type of construction

Key Skills

Communication, time management (with ability to meet tight deadlines), decision making, personal initiative; proficiency with spreadsheet software, such as Excel, and construction software, such as Timberline; knowledge of latest construction technology, read blueprints and technical drawings, interpret contracts

Salary $94,590 mean annual wage for a construction manager (2014)In order to become a contractor (depending on the area of expertise) an individual must

have either an Associate’s degree and/or Bachelor’s degree in the following degree field(s):

construction management, construction engineering, and architecture. Also, an individual has to

gain management experience in order to become a desirable candidate as a contractor; actually 2-

7+ years in the field (depending on the job position and type of construction). In addition,

contractor must obtain certification; the Certified Construction Manager Credential (CCM) is

offered through the Construction Management Association of America (CMAA) in order to work

in the field.


The job outlook for contractors are average-to-high (but emphasis on high) since there is

a strong demand for contractors (especially for the construction management field) but

individuals interested in becoming a contractor can expect a (very) lucrative career since a

contractor (emphasis in the construction management field) has a $94,590 mean annual wage in

2014.

Rules of Engagement

1.) Does Big Brothers, Big Sisters of Eastern Missouri benefit from using a contractor?

Yes! Big Brothers, Big Sisters of Eastern Missouri can benefit from using a contractor since a

contractor can be used for building and geo-expansion services (such as building a new library).

2.) Since Big Brothers, Big Sisters of Eastern Missouri is a 501 (c) (3) nonprofit organization, do

nonprofit organizations take precautions when hiring a contractor?


precautions very well! Our organization ensures if a contractor is hired, the candidate’s education

and experience are desirable for the BBBS-Eastern Missouri organization.


contractors?

Since employees will be working either a part-time or full-time, interacting with contractors may

be limited since contractors will be busy as well as employees. But employees will be able to

any address major concerns or issues to lobbyists (either via email or suggestion box).

4.) How will Big Brothers, Big Sisters of Eastern Missouri pay contractors?


Big Brothers, Big Sisters of Eastern Missouri receives a large amount of funding each year,

contractors will be paid on an hourly wage (with a yearly salary) but depending on education and

experience for employment position.

5.) Can contractors receive gifts?



6.) What type of work will a contractor do for Big Brothers, Big Sisters of Eastern Missouri?

Since contractors can work in a range of working types, construction will be needed for Big

Brothers, Big Sisters of Eastern Missouri for building/expansion opportunities. Such as:

o Building new officeso Building a game/entertainment room for children and staffo Expanding Big Brothers, Big Sisters of Eastern Missouri to other geo-regions within

Edwardsville, IL and St. Louis, MO area.o Building a new updated computer room

7.) What will occur if a contractor is not working in a satisfactory manner?



burden for the organization, termination of the contractor will occur.

8.) How does Big Brothers, Big Sisters of Eastern Missouri hire a contractor?


contractor (if needed) but the contractor must have a certain education and job experience in

order to be hired.


ReferencesBig Brothers, Big Sisters of Eastern Missouri. (n.d.). Retrieved December 16, 2015, from Big

Brothers, Big Sisters of Eastern Missouri website: http://www.bbbsemo.org/

Becoming a General Contractor. (n.d.). Retrieved December 16, 2015, from Study.com website:

http://study.com/how_to_become_a_general_contractor.html

Class notes. 2015. Professor Mick Williams. Community and Regional Planning.

9 Types of Consultancy Businesses. (n.d.). Retrieved December 16, 2015, from Startupfreak

website: http://www.startupfreak.com/9_types_of_consultancy_businesses?

Lewis, H. (2005). How to be a Consultant. IEE Engineering Management, 14(6), 18-21.

Becoming a Lobbyist. (n.d.). Retrieved December 16, 2015, from Study.com

website:http://study.com/articles/Become_a_Lobbyist_Education_and_Career_Roadmap.html

Taliaferro, J. D., & Ruggiano, N. (2013). The "L" word: Nonprofits, Language, & Lobbying.

Journal of Sociology & Social Welfare, 15(2), 151-166.

The 3 Types of Contractors. (n.d.). Retrieved December 16, 2015, from 123flip website:

http://www.123flip.com/education/the-3-types-of-contractors/

What does a Consultant do? (n.d.). Retrieved December 16, 2015, from Study.com website:

http://study.com/articles/What_Does_a_Consultant_Do.html


What is a Lobbyist?-FAQ's about lobbying. (n.d.). Retrieved December 16, 2015, from

About.com website: http://dc.about.com/od/jobs/a/Lobbying.htm

Documents

Revised BBBS EM Manual