Microsoft PowerPoint - $fsbxbf2v.pptxR O B S WA I N – M A N A G I N G D I R E C T O R
OUR J O U R N E Y S I N C E 2 0 0 0
( P I C K I N G U P T H E P I E C E S )
IMPLEMENTATION OF A ROBUST IMPROVEMENT PROGRAMME
B A S E D O N I M P R O V I N G T H E
• QUALITY OF FACIL IT IES• QUALITY OF FACIL IT IES
• QUALITY OF SERVICE
We have the FASTEST Flume in the South of England
and the BIGGEST waves in the South of England
QUALITY FACILITIES
QUALITY FACILITIES
QUALITY FACILITIES
QUALITY SERVICES
• We employ over 275 people ranging from 16 – 78 year olds • 100% of our staff are ‘satisfied’ or ‘very satisfied’ with us as being
a positive employer • We have 14 members of staff on the YMCA Apprenticeship
Scheme
and 700 School Swimming lessons each week
QUALITY ACTIVITIES
Young People
Coaching Courses Smarty Parties
5-a-side Soccer
QUALITY ACTIVITIES
• Brave Hearts Swimming Club
• Olympicnic & Silver Celebrations events
• Supporter of the Triangle Awards• Supporter of the Triangle Awards
• British Heart Foundation, Lions Hospice and Mayors Charity
• Northfleet Carnival, Big Day Out
• Kent Police, Social Services, Youth Service, probation, education and other local businesses
COMMUNITY INVOLVEMENT
ACHIEVED?
members at the leisure centres
ATTENDANCES
825,000 annual visits compared to 825,000 annual visits compared to 590,000 in 2003
52% increase in low income visitors now attend the
leisure centres
• Income increased from £1.7M in 2000 to a projected £3.7M in 2014
• An investment by GCLL in excess of £1.2M over and above Contract requirements
FINANCIALS
over and above Contract requirements
• All achieved with some of Kent’s most competitive and discounted activity prices particularly for those on low incomes
QUEST NATIONAL BENCHMARK The Leisure Industry’s Recognised Standard
Ranked in the top 10%
Nationally
Nationally
Measured GCLL’s financial performance as being
‘very strong’ & ‘excellent’
LEISURE MANAGEMENT CONSULTANT Another Benchmark
establish and set-up Cyclopark
We also retrieved a failing leisure trust in Lowestoft
We should all be really PROUD of having two outstanding leisure facilities that have:
• Such a wide range and quality of
CONCLUSION
Questions and AnswersQuestions and Answers