RTO Report - Bendigo Harness Racing Training Centre VRQA2014.pdf · 22215 - Harness Racing Industry Training Centre Board of Management Inc RTO Report Summary Registration details

22215 - Harness Racing Industry Training Centre Board of Management Inc

RTO Report

Summary

Registration detailsRegistration manager: Victorian Registration and Qualifications Authority

Start date:

End date:

End reason:

Legal authority:

01/Jul/2009

30/Jun/2019

Section 4.3.16 of the Education and Training Reform Act VIC 2006

Exerciser: Victorian Registration and Qualifications Authority

Head office address: Lords RacewayJUNORTOUN VIC 3551

Chief Executive

Contact name: Mr John Randles

Job title: Executive Officer

Organisation name: Harness Racing Industry Training Centre Board of Management Inc

Phone: (03) 5449 3590

Mobile: 0428 510 231

Fax: (03) 5449 3505

Email: [email protected]

Address: Lords RacewayMcIvor HighwayJunortoun VIC3551

Registration Enquiries


Code: 22215

ABN: 90 317 415 750

ACN:

RTO type: Education/training Business Or Centre: Privately Operated Registered Training Organisation

Web address http://hrtcbendigo.com.au

Legal name: Harness Racing Industry Training Centre Board of Management Inc

Trading name:

Status: Current

Equine Industry Skills Centre

Racing Industry Skills Centre

Harness Racing Training Centre

Initial registration date: 01/Jul/2009

14/Jul/2014 03:00 PM 1 of 3



Phone: (03) 5449 3590

Mobile: 0428 510 231

Fax: (03) 5449 3505



Public Enquiries




Phone: (03) 5449 3590

Mobile: 0428 510 231

Fax: (03) 5449 3505



Note:This is a list of training products that the RTO has approval to deliver training and/or assessment in. It is not an indication of what training products the RTO is actually delivering. Individuals should contact the relevant RTO to confirm all delivery details of different training products.

Code Title Extent NSW VIC QLD SA WA TAS NT ACT

RGR10108 Certificate I in Racing (Stablehand) Deliver and assess

RGR20108 Certificate II in Racing (Stablehand) Deliver and assess

RGR30108 Certificate III in Racing (Trackrider) Deliver and assess

RGR30208 Certificate III in Racing (Advanced Stablehand)

Deliver and assess

RGR30408 Certificate III in Racing Services (Cadet Steward)

Deliver and assess

RGR30508 Certificate III in Racing Services (Track Maintenance)

Deliver and assess

RGR40108 Certificate IV in Racing (Racehorse Trainer)

Deliver and assess

RGR40208 Certificate IV in Racing (Jockey) Deliver and assess

RGR40308 Certificate IV in Racing (Harness Race Driver)

Deliver and assess

Qualifications

Units of competency

Delivery filter

NSW VIC QLD SA WA TAS NT ACT

Filter by delivery in:

14/Jul/2014 03:00 PM 2 of 3


(*): Scope is implicit


21908VIC Certificate II in Equine Industry Granted

22246VIC Certificate II in Equine Studies Granted

Accredited courses

Restriction Restriction Type Start date End date

Restrictions

Delivery

Note:The Delivery Notification matrix of state/territories represents regions where the RTO has previously notified it has commenced delivery. It is not an indication of the availability of the training product, from the RTO, within a particular state or territory. Individuals should contact the relevant RTO to confirm all delivery details of different training products.

Scope Date of change Notification NSW VIC QLD SA WA TAS NT ACT Overseas

21908VIC 01/Jul/2009 Commencement

22246VIC 16/Oct/2013 Commencement

RGR10108 01/Apr/2011 Commencement

RGR20108 01/Jul/2009 Commencement

RGR30108 23/Nov/2012 Commencement





RGR40208 23/Nov/2012 Commencement



14/Jul/2014 03:00 PM 3 of 3

AQTF Essential Conditions and Standards for

Continuing Registration & VRQA Guidelines for VET Providers - Audit Report

Audit Date: 11th and 12th June 2014 RTO: Harness Racing Industry Training Centre Board of

Management Inc.

Applicant Details

Applicant Name Harness Racing Industry Training Centre Board of Management Inc. TOID 22215

Address Lords Raceway, Junortoun Vic 3551 Website www.hrtcbendigo.com.au Registration Contact Mr John Randles

Phone Number 03 5449 3590 - 0428 510 231 Email [email protected]

Audit Team Audit Firm Moore Stephens Auditor/s Anna-Louise Allen Auditor/s Other Attendees Registering Body Details Contact Person Emma Hickingbotham Phone Number 9032 1562 Email [email protected] Audit Details Type of Audit Re-registration Audit Conditions Audited 1, 3, 6, 7, 8, 9 Standards Audited 1.1, 1.2, 1.3, 1.4, 1.5 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7 3.1, 3.2, 3.3, 3.4 VRQA Guidelines Audited 1,2,3,4,5

Audit Date/s 11th and 12th June 2014 RTO Background Harness Racing Industry Training Centre (HRITC) was registered 5 years ago. Prior to becoming an RTO they were delivering training under an auspice arrangement with BRIT. This auspice arrangement did not provide a lot of support and began to falter. The Board of Management decided that they would register as an RTO in their own right. In the initial year of registration the RTO delivered only fee for service training in the Certificate II in Equine Studies. They were offered a contract with HESG 4 years ago. They have also developed a close relationship with Harness Racing Victoria and provide training to their employees and members. Harness Racing Victoria regulate jockeys in the industry. The RTO now has trainees and apprentices locally and with Racing Victoria and Flemington. They also have a 3 year contract for funding. While they still have the Certificate II in Equine Studies on their scope they are not delivering this at present, due to the funding cuts to schools.

Continuing Registration Audit – Harness Racing Industry Training Centre Board of Management Inc. Page 1 of 49




Management Inc.

Qualifications/Units Audited1 QUALIFICATION/UNIT OF COMPETENCE/ACCREDITED COURSE

RGR30208 Certificate III in Racing (Advanced Stablehand) Vic RGR40308 RGR40308 Certificate IV in Racing (Harness Race

Driver) Vic

RGR40208 Certificate IV in Racing (Jockey) Vic RGR30108 Certificate III in Racing (Trackrider) Vic

Interviewee(s) – Staff name and position; employer name and position

John Randles Executive Officer

Leigh Graham RTO Manager

Leigh Graham Trainer - Certificate III in Racing (Advanced Stablehand) & RGR40308 Certificate IV in Racing (Harness Race Driver)

Administration Manager

Permanent Delivery Sites – Do the RTO’s permanent delivery sites match the information provided by the VRQA?

Yes No X

If ‘ No’ , please provided amended details below:

1 Samples have been selected in accordance with the VRQA VET Audit Sampling Methodology





Management Inc.

Audit Summary - AQTF Conditions of Registration AQTF Conditions Compliant

Non -

Compliant Not

audited

1 Governance ☒ ☐ ☐ 2 Interactions with the Registering Body ☐ ☐ ☒ 3 Compliance with Legislation ☒ ☐ ☐ 4 Insurance ☐ ☐ ☒ 5 Financial Management ☐ ☐ ☒ 6 Certification & Issuing of Qualifications & Statements of Attainment ☐ ☒ ☐ 7 Recognition of Qualifications Issued by other RTOs ☒ ☐ ☐ 8 Accuracy and Integrity of Marketing ☒ ☐ ☐ 9 Transition to Training Packages/Expiry of Accredited Courses ☒ ☐ ☐ Summary of Non-Compliance2 CF6.1 The templates for Certificates, Statements of Attainment and Statement of Results do not comply with the AQF requirements.

Strengths The RTO has developed a suite of online management systems which provide ongoing access to policies, procedures, training and assessment and records to all relevant parties and supports a systematic approach to the RTO management. The RTO is utilising VET trak reports to manage and communicate key information and confirm steps in the training and assessment cycle.

2 CF = Condition Finding. Finding references are aligned to the Detailed Findings section of this report. Continuing Registration Audit – Harness Racing Industry Training Centre Board of Management Inc. Page 3 of 49




Management Inc.

Audit Summary - AQTF Standards AQTF Standards/Elements Compliant

Non -

Compliant Not

audited

Standard 1 ☐ ☐ ☐ 1.1 – Continuous Improvement Strategy ☒ ☐ ☐ 1.2 – Training and Assessment Strategies ☒ ☐ ☐ 1.3 – Training and Assessment Resources ☒ ☐ ☐ 1.4 – Trainer and Assessor Competency ☐ ☒ ☐ 1.5 – Assessment Strategies ☒ ☐ ☐ Standard 2 ☒ ☐ ☐ 2.1 – Meeting the Needs of Clients ☒ ☐ ☐ 2.2 – Continuous Improvement of Client Services ☒ ☐ ☐ 2.3 – Provision of Information to Clients ☒ ☐ ☐ 2.4 – Third-Party Engagement in Training and Assessment ☒ ☐ ☐ 2.5 – Provision of Support Services to Clients ☐ ☐ ☒ 2.6 – Learner Access to Records of Participation ☒ ☐ ☐ 2.7 – Complaints and Appeals Strategy ☒ ☐ ☐ Standard 3 ☒ ☐ ☐ 3.1 – Operations Management ☒ ☐ ☐ 3.2 – Continuous Improvement of Operations ☒ ☐ ☐ 3.3 – Third-Party Training and/ or Assessment Services ☐ ☐ ☒ 3.4 – Records Management ☒ ☐ ☐ Summary of Non-Compliance3 SF 1.4.1 Trainer/assessors have not been utilising the RTO’s system for recording and managing professional development records.

Strength The Learning Management System and the Staff Management System provides access to all required documentation.

3 SF = Standard Finding. Finding references are aligned to the Detailed Findings section of this report. Continuing Registration Audit – Harness Racing Industry Training Centre Board of Management Inc. Page 4 of 49




Management Inc.

Audit Summary – VRQA Guidelines for VET Providers VRQA Guidelines Compliant

Non -

Compliant Not

audited

1. Governance, Probity and Compliance ☐ ☐ ☒ 1.1 – Strategic Plan and Business Plan ☐ ☐ ☒ 1.2 – Financial Viability ☐ ☐ ☒ 1.3 – Management Systems ☐ ☒ ☐ 1.4 – Organisational Governance ☐ ☐ ☒ 1.5 – Academic/Educational Governance ☐ ☐ ☒ 1.6 – Change Reporting ☐ ☐ ☒ 2. Quality Assurance, Review and Evaluation Processes ☒ ☐ ☐ 2.1 – Course Quality ☒ ☐ ☐ 2.2 – Cheating and Plagiarism ☒ ☐ ☐ 2.3 – Quality Education and Training ☒ ☐ ☐ 3. Student Enrolment Records and Certification ☐ ☐ ☒ 3.4 – Provision of Courses to Domestic Students ☐ ☐ ☒ 4. Student Learning Outcomes and Welfare Services ☒ ☐ ☐ 4.1 – Maximum Daily Hours of Attendance ☒ ☐ ☐ 4.2 – Out of Hours Attendance ☒ ☐ ☐ 4.4 – Student Safety ☒ ☐ ☐ 5. Teaching, Learning and Assessment ☒ ☐ ☐ 5.1 – Capacity to Deliver Scope of Registration ☒ ☐ ☐ Summary of Non-Compliance4 GF1.3.1 Trainer/Assessor files do not contain the required employment contract/agreement and professional development records for each staff member.

4 GF = Guideline Finding. Finding references are aligned to the Detailed Findings section of this report. Continuing Registration Audit – Harness Racing Industry Training Centre Board of Management Inc. Page 5 of 49

AQTF Essential Conditions and Standards for Continuing Registration &

VRQA Guidelines for VET Providers - Audit Report

Audit Date: 11th and 12th June 2014 RTO: Harness Racing Industry Training Centre Board of Management Inc.

Detailed Findings - AQTF Conditions of Registration CONDITION 1 - Governance Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) Condition 1 was Compliant The RTO ensures the decision making of senior management is informed by the experiences of its trainers and assessors.

Evidence reviewed during the audit:

• Organisational Chart • Interview with EO and RTO Manager • 7 Person Board • Board of Studies Academic Board – DP Catholic

College, HR from Racing Victoria, RTO Manager and Academic Officer, Executive Officer

• Position descriptions – Executive Officer, RTO Manager and Academic Officer, Administration, Trainer/Assessor

• Board Minutes • Teacher Performance appraisal • Deed Poll in the place of Fit and Proper Person • Police Check • Working with Children • Staff meeting – Training and Assessment - Minutes,

Agenda – available to staff on the portal • Staff meeting – Administration – Minutes, Agenda

No rectification required.





CONDITION 3 – Compliance with Legislation Compliant Finding Evidence/Documentation Reviewed Required Rectification(s)

The RTO is Compliant with Condition 3. The has a systematic process to review and manage compliance with relevant Commonwealth, State or Territory legislation and regulatory requirements.

Evidence reviewed during the audit: HRTC Staff management portal - Staff Management System (Performance Plus)

• Acts & Awards - Legislation, regulations and Codes of Practice

• Forms – enrolment • Policies • Procedures • Marketing • IT & communications • SVTS Correspondence • Training and Assessment Strategies • Unit planning and improvement • OHS • Procedure for new and existing staff members –

induction and annual update • Staff letter from VET trak regarding annual

update/induction (including updating of PD and trainer matrix)

• Staff recruitment and selection policy • Statement of legislative requirements • Governance Checklist – schedule of annual updates






CONDITION 6 - Certification & Issuing of Qualifications & Statements of Attainment Non-Compliant CF 6.1 Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Non-Compliant with Condition 6. This condition requires that: The RTO’s qualification and statement of attainment templates do not meet. the Australian Qualifications Framework (AQF) requirements The Certificate contains the employability skills statement. There is confusion in the use of a statement of results and a statement of attainment. The Statement of Attainment contains the old statement and the AQF statement.


• Policy Statement of Attainment and Qualifications • Procedure Statement of Attainment and

Qualifications • Procedure Statement of Attainment and

Qualifications Production • VET Trak • Policy Records Management and Storage –

Register of complaints, Register of Qualifications Issued, Register of documents, Register of consent, Register of Partnerships – includes organisations that HRTC provides training and services for.

• Directory of learning management software licence – AVETMISS compliance

• Procedure for AQTF Competency Completion • Procedure for AQTF Quality Feedback Survey • Procedure VSN Upload and Download Student files

• 4 Certificates • 2 Statements of Attainment

Actions:

The RTO should make the following revisions to their templates for Certificates, Statement of Attainment and Statement of Results: • Certificate – remove statement referencing to the

VRQA, as the Certificate contains the VRQA logo • Certificate – remove the employability skills

statement. • A certificate is supported by a Statement of

results which include the units that have been achieved. This document should not include any NRT or VRQA logos

• The statement on the Statement of Attainment should read: ‘A Statement of Attainment is issued by a Registered Training Organisation when an individual has completed one or more accredited units’

• A statement of Attainment should not include reference to the AQF.

Improvement Opportunities The RTO might consider only sending Certificates out for printing at the external printer, and printing Statements of Attainment and Statement of Results from VET Trak.





CONDITION 7 - Recognition of Qualifications Issued by other RTOs Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Condition 7. The RTO recognises the AQF Qualifications and Statements of Attainment issued by any other.


• Policy Recognition of Qualifications issued by other RTOs

• Policy Recognition (RPL, RCC & CT) Procedure for Recognition

Student files

• 4 Certificates – showing Credit Transfer • 2 Statements of Attainment – showing Credit

Transfer


Improvement Opportunities It is suggested the RTO remove reference to RCC.





CONDITION 8 - Accuracy and Integrity of Marketing Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Condition 8. The RTO’s marketing and advertising of AQF qualifications to prospective clients is ethical, accurate and consistent with its scope of registration. The NRT logo is not used in marketing and advertising of AQF qualifications to prospective clients.


• Website www.hrtcbendigo.com.au • Course information • Link to online enrolment • Policy Marketing & Promotion



http://www.hltcbendigo.com.au/




CONDITION 9 - Transition to Training Packages/Expiry of Accredited Courses Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Condition 9. The RTO has managed the transition from superseded Training Packages within 12 months of their publication on the Training.gov.au. The RTO has managed the transition from superseded accredited courses so that it delivers only currently endorsed training package.


• Training and Assessment Strategy for RGR30208 Certificate III in Racing (Advanced Stablehand)

• Training and Assessment Strategy for RGR40308 Certificate IV in Racing (Harness Race Driver)

• Training and Assessment Strategy for RGR40208 Certificate IV in Racing (Jockey)

• Training and Assessment Strategy for RGR30108 Certificate III in Racing (Trackrider)

• Transition for Equine Studies • Teach out procedure • Procedure Yearly Curriculum Maintenance


Improvement Opportunities Following lengthy discussion related to the delivery of superseded units embedded in a qualification it was suggested that the RTO might consider itemising the appropriate current First Aid units on their scope of registration.


AQTF Essential Conditions and Standards for Continuing Registration & VRQA

Guidelines for VET Providers - Audit Report


Detailed Findings - AQTF Standards STANDARD 1 ELEMENT 1.1 - The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 1.1. The RTO collects, analyses and acts on relevant data for continuous improvement of training and assessment.


• AQIS Benchmarking Directory – QI survey summary and benchmarked against other RTOs

• AQIS Benchmarking Minute • Internal audit directory • Website directory (web Survey Master) - Employee

satisfaction, • Student Enrolment survey • Unit completion survey, • Staff - Unit validation survey, Staff Survey • Employer survey • Moderation judgements • Validation of units trained and assessment with

benchmarking.






ELEMENT 1.2 - Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 1.2. Strategies for training and assessment meet the requirements of the relevant Training Package or accredited course and are developed in consultation with industry.






• Unit planning and improvement directory • Racing Victoria, provides a letter indicating the requi

rement of this course for workforce development. • Annual meeting with the HRITC Industry Advis

ory Board outlining importance of this course to stay on scope for industry development of workforce.

• Meeting with Glenn Douglas (Industry License Grade A Trainer and Driver) 19/12/13

• AGM – Agenda and Minutes






ELEMENT 1.3 - Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited course and the RTO’s own training and assessment strategies.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 1.3. Staff, facilities, equipment and training and assessment materials used by the RTO are consistent with the requirements of the Training Package or accredited courses and the RTO’s own training and assessment strategies.






Staff Files reviewed

• Leigh Graham • Genevieve Browne • Lisa Coffey • Matthew Hyland • Matthew Pumpa Units audited

• RGRPSH208 A Attend horses at track work • RGRPSH301 A Implement stable operations • RGRCMN001 A Comply with the rules of racing and

related protocols • RGRPSH402 A Drive horses in pacework and fast

work • RGRPSH209 A Attend horses at race meetings and

trials






• RGRPSH407 A Educate thoroughbred horses for racing

• RGRPSH201A Handle horses • RGRPSH207 A Perform stable duties • HRTC Asset Register • Class scheduling/class numbers – suggest add this

to TAS • Interview with RTO Manager/Trainer Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance

• Policies • Procedures • Registers • Complaints • Government Acts • Service Agreement notices • Management decisions (meetings) Training and Assessment access to:

• Training and assessment strategy with access to the Continuing Registration Audit – Harness Racing Industry Training Centre Board of Management Inc. Page 15 of 49




unit of competence • Unit Assessment matrix • Answers • Moderation judgements • Student Evaluations • Resulting internal • Validation of units trained and assessed with

benchmarking • Industry consultation

Improvement Opportunities It is suggested that the RTO reference the HRTC Asset Register and explain the Class scheduling/class numbers for training that is done in the stable and track environment





ELEMENT 1.4 - Training and assessment is delivered by trainers and assessors who: a) have the necessary training and assessment competencies as determined by the National Quality Council or its successors, and b) have the relevant vocational competencies at least to the level being delivered or assessed, and c) can demonstrate current industry skills directly relevant to the training/assessment being undertaken, and d) continue to develop their Vocational Education and Training (VET) knowledge and skills as well as their industry currency and

trainer/assessor competence.

Non-Compliant

SF 1.4 Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Non-Compliant with Element 1.4. Training and assessment is delivered by Trainers and Assessors who have the training and assessment competencies as determined by the NQA and it successors. The RTO has a staff management system which is being used to manage staff records. Unfortunately, the Trainer Assessors have not been using this system. While there were records in the system for the RTO Manager and the Executive Officer, there were no records for the other trainers.

Evidence reviewed during the audit: Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance


Actions:

The RTO will need to ensure that they maintain professional development records for all trainer/assessors that demonstrate they maintain current industry skills, develop training and assessment skills and knowledge of the VET sector.





• Training and assessment strategy with access to the unit of competence

• Unit Assessment matrix • Answers • Moderation judgements • Student Evaluations • Resulting internal • Validation of units trained and assessed with

benchmarking • Industry consultation Trainer Files

• Leigh Graham • Genevieve Browne • Lisa Coffey • Matthew Hyland • Matthew Pumpa





ELEMENT 1.5 - Assessment including Recognition of Prior Learning (RPL): a) meets the requirements of the relevant Training Package or accredited course b) is conducted in accordance with the principles of assessment and the rules of evidence c) meets workplace and, where relevant, regulatory requirements d) is systematically validated.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 1.5.

Assessment including Recognition of Prior Learning (RPL): • Meets the requirements of the relevant Training

Package • Is conducted in accordance with the principles of

assessment and the rules of evidence • Meets workplace and, where relevant, regulatory

requirements • Is systematically validated






Units audited




trials • RGRPSH407 A Educate thoroughbred horses for

racing • RGRPSH201A Handle horses • RGRPSH207 A Perform stable duties






• HRTC Asset Register • Class scheduling/class numbers – suggest add this

to TAS • Interview with RTO Manager/Trainer Training and Assessment access to:



benchmarking • Industry consultation Validation and Moderation Register Letter to trainer to review Student work and provide feedback Validation records for the following unit:

• BSBITU203A Communicate electronically • BSBSMB303A Organise finances for the micro

business • BSBSMB407A Manage a small team • PRSIS306A Gather information by factual

investigation • PSPREG410B Give evidence • RGRCMN001A Comply with the rules of racing and





related protocols • RGRCMN002A Investigate job opportunities in

racing and related industries • RGRPSH201A Handle horses





Detailed Findings - AQTF Standards STANDARD 2

ELEMENT 2.1 - The RTO establishes the needs of clients and delivers services to meet these needs. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 2.1. The RTO establishes the needs of clients and delivers services to meet these needs.




satisfaction, • Student Enrolment survey • Unit completion survey, • Staff - Unit validation survey, Staff Survey • Employer survey • Procedure HRTC Enrolment • Expression of interest • Pre-enrolment letter – VET Trak






ELEMENT 2.2 - The RTO continuously improves client services by collecting, analysing and acting upon relevant data. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 2.2.

The RTO continuously improves client services by collecting, analysing and acting upon relevant data.




satisfaction, • Student Enrolment survey • Unit completion survey, • Staff - Unit validation survey, Staff Survey • Employer survey • Procedure HRTC Enrolment • Expression of interest • Pre-enrolment letter – VET Trak






ELEMENT 2.3 - Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 2.3. Before clients enrol or enter into an agreement, the RTO informs them about the training, assessment and support services to be provided, and about their rights and obligations.


• Procedure HRTC Enrolment • Expression of interest • Pre-enrolment letter – VET Trak • Website www.hrtcbendigo.com.au • Course information • Link to online enrolment • Policy Marketing & Promotion • Scope of Registration and latest VRQA Audit Report • Privacy Policy and Records Access Form • Access, Equity & Client Services • Recognition of Skills and Knowledge and

Recognition of Qualifications Issued by Other RTOs • Enrolment Procedure • Flexible Learning & Assessment • Provision for Language, Literacy & Numeracy

Assistance Policy • Welfare, Student Services & Delivery Strategy • Quality Control & Quality Indicators • Fees, Invoicing and Refunds • Complaint & Appeals Policy, Procedure and Form • Disciplinary Procedures • Recognition of Skills and Knowledge Request Form • Code of Practice



http://www.hltcbendigo.com.au/

http://www.hrtcbendigo.com.au/pdf/22215_summary2014plusAudit.pdf

http://www.hrtcbendigo.com.au/pdf/1704141121242124.pdf

http://www.hrtcbendigo.com.au/pdf/Access%20and%20equity%20policy.pdf



http://www.hrtcbendigo.com.au/pdf/ProcedureHRTCEnrolmentWebsite.pdf

http://www.hrtcbendigo.com.au/pdf/PolicyFlexibleLearning&Assessment.pdf

http://www.hrtcbendigo.com.au/pdf/Language%20and%20Literacy%20Skills%20Policy.pdf

http://www.hrtcbendigo.com.au/pdf/Language%20and%20Literacy%20Skills%20Policy.pdf

http://www.hrtcbendigo.com.au/pdf/StudentWelfareStudentServicesSafety.pdf




http://www.hrtcbendigo.com.au/pdf/Discipline%20POLICY%20&%20ProcedureV190912.pdf

http://www.hrtcbendigo.com.au/pdf/Recognition%20of%20Skills%20and%20Knowledge%20Request%20Form.pdf

http://www.hrtcbendigo.com.au/pdf/CODE%20OF%20PRACTICEv2.pdf




• State & Commonwealth Legislation


http://www.hrtcbendigo.com.au/pdf/Legislative%20Requirements%20Policy%20and%20Procedure.pdf




ELEMENT 2.4 - Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 2.4. Employers and other parties who contribute to each learner’s training and assessment are engaged in the development, delivery and monitoring of training and assessment.

Evidence reviewed during the audit: Training plan signed with the Workplace SBNA – a lot of the jockeys are SBAT. This is how they get around the block on not training students in schools

• Handbook Trainee & Employer contract • Training Plan • Unit and Planning Improvement Directory Talk to employers – provide direction on what the student is studying and the types of activities that the RTO needs to do. Interview with the Executive Officer and RTO Manager






ELEMENT 2.6 - Learners have timely access to current and accurate records of their participation and progress. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) Element 2.6 was Compliant Learners have timely access to current and accurate records of the participation and progress.

Evidence reviewed during the audit: Training Tracker (Student Training and Assessment System) Student access to:

• Recognition • Online • Assignment • Third Party report with benchmarking • Skills sheets with benchmarking • Assessment cover sheets. • Agreed Training Plans






ELEMENT 2.7 - The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 2.7. The RTO provides appropriate mechanisms and services for learners to have complaints and appeals addressed efficiently and effectively.


• VET Trak letter Complaints EO • VET Trak letter Complaints BOM • Policy Complaints & Appeals • Procedure Complaints & Appeals • Form Complaints & Appeals






Detailed Findings - AQTF Standards STANDARD 3 ELEMENT 3.1 - The RTO’s management of its operations ensures clients receive the services detailed in their agreement with the RTO. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 3.1. The RTO’s management of its operations ensures clients receive the services detailed in their agreement with the RTO.


• Handbook Trainee & Employer contract • Training Plan • Training Tracker Website – Course Support

Documentation • Student induction • Compulsory Licence application • VET Trak letter Enrolment • VET Trak letter full time student






ELEMENT 3.2 - The RTO uses a systematic and continuous improvement approach to the management of operations. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 3.2. The RTO uses a systematic and continuous improvement approach to the management of operations.




satisfaction, Student Enrolment survey, Unit completion survey,

• Staff - Unit validation survey, Staff Survey • Employer survey • Policy Continuous Improvement - internal audit,

annual review of policies and procedure, Surveys Staff Management System (Performance Plus) Governance

• Policies • Procedures • Registers • Complaints • Government Acts • Service Agreement notices • Management decisions (meetings) Training Tracker (Student Training and Assessment System) Student access to:






• Recognition • Online • Assignment • Third Party report with benchmarking • Skills sheets with benchmarking • Assessment cover sheets. VET Trak (SMS)

• Enrolment procedure • VET enrol • Expression of interest • RTO policy acknowledgement • AAC sign up of trainee/apprentice • Delta details off portal • VSN Upload/download monthly • AVETMISS Collection • Eligibility Requirements • Pre training review • Funding availability • Fee Generation • Fee Payment Reports

• Class attendance • Online induction letter • signed agreed training plan • Workplace Contact Record (withdrawal from Work

Duties) • Third Party Reports





• Workplace competency completion • Resulting External • Uploading NATs and SVTS monthly Victoria • Email NATs to NT quarterly to Northern Territory Reports and Continuous Improvement Students – Statement generation (Printer) Certificate generation (Printer) External • Competency completions • Student survey • Employer survey Internal • Enrolment completion survey • Unit completion survey • Staff Survey





ELEMENT 3.4 - The RTO manages records to ensure their accuracy and integrity. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Element 3.4. The RTO manages records to ensure their accuracy and integrity


• Policy and Procedure Student File Management • Policy Document and data control • Policy Records management and storage Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance









benchmarking • Industry consultation Training Tracker (Student Training and Assessment System) Student access to:

• Recognition • Online • Assignment • Third Party report with benchmarking • Skills sheets with benchmarking • Assessment cover sheets.

VET Trak (SMS)

• Enrolment procedure • VET enrol • Expression of interest • RTO policy acknowledgement • AAC sign up of trainee/apprentice • Delta details off portal





• VSN Upload/download monthly • AVETMISS Collection • Eligibility Requirements • Pre training review • Funding availability • Fee Generation • Fee Payment Reports


Duties) • Third Party Reports • Workplace competency completion • Resulting External • Uploading NATs and SVTS monthly Victoria • Email NATs to NT quarterly to Northern Territory Reports and Continuous Improvement Students – Statement generation (Printer) Certificate generation (Printer) External • Competency completions • Student survey • Employer survey





Internal • Enrolment completion survey • Unit completion survey • Staff Survey





Detailed Findings – VRQA Guidelines for VET Providers GUIDELINE 1.3 - The provider must provide information about its management systems. Non-Compliant GF.1.3.1 Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is not compliant with Guideline 1.3The records to support the qualifications of trainers and assessors does not meet the requirements of this guideline. The guideline requires that the RTO maintain the following verified or certified and/or singed documents on each training and assessment staff member:

• Trainer skills matrix –signed by trainer/assessor • Assessor qualifications –

verified by RTO or otherwise certified • Vocational qualifications –

verified by RTO or otherwise certified • CV -signed by trainer/assessor • Professional development activities –

verified and/or signed by trainer/assessor • Position description • Employment contract/agreement. The RTO Manager and Executive Officer’s files contained the required professional development activities, however the other trainer/assessor files did not. Genevieve Browne’s file contained a Position Description, however this was not signed by the trainer/assessor. None of the files contained an employment contract or agreement. The files did contain


• Staff Management System (Performance Plus) • Staff training matrix • Resume • Deed poll • Police check & WWC • Qualifications • Professional Development Governance



• Unit Assessment matrix • Answers • Moderation judgements

Actions:

The RTO will need to ensure that they maintain the required staff records including a contract or employment agreement, a signed Position Description and professional development records for all trainer/assessors that demonstrate they maintain current industry skills, develop training and assessment skills and knowledge of the VET sector.





a letter to the Trainer/assessor confirming their roles and responsibilities and access to the online systems.

• Student Evaluations • Resulting internal • Validation of units trained and assessed with

benchmarking • Industry consultation Trainer Files

• Leigh Graham • Genevieve Browne • Lisa Coffey • Matthew Hyland • Matthew Pumpa

Improvement Opportunities The Position Description could be combined with the introductory letter to form the basis of a contract/agreement





GUIDELINE 2.1 - The provider must demonstrate that it is able to monitor course quality, externally moderate student performance and drive continuous improvement in course delivery.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 2.1. The RTO monitors course quality.

Evidence reviewed during the audit: Training and Assessment access to:



benchmarking • Industry consultation Validation and Moderation Register Letter to trainer to review Student work and provide feedback Validation records for the following unit:

• BSBITU203A Communicate electronically • BSBSMB303A Organise finances for the micro

business • BSBSMB407A Manage a small team • PRSIS306A Gather information by factual

investigation






• PSPREG410B Give evidence • RGRCMN001A Comply with the rules of racing and

related protocols • RGRCMN002A Investigate job opportunities in

racing and related industries • RGRPSH201A Handle horses





GUIDELINE 2.2 - The provider must demonstrate that it has measures in place to prevent and detect cheating and plagiarism amongst its students and to deal appropriately with any instances of these practices.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 2.2. The RTO has measures in place to prevent and detect cheating and plagiarism amongst its students and to deal appropriately with any instances of these practices.

Evidence reviewed during the audit: Interview with the Executive Officer confirmed that copy and paste is sometimes an issue. An incident with a disabled student who was undertaking training with a range of support officers who submitted a section from a PHD paper as her own work was discussed, including how the issue was handled.

• Plagiarism and cheating Policy and Procedure • Procedure Checking Plagiarism






GUIDELINE 2.3 - The provider must demonstrate that they can provide quality education and training to students Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 2.3. The Guideline requires: Policies and procedures and processes for the retention unit of competency training and assessment information *for a minimum of 1 year post completion of the unit, including mechanisms for the retention of master resources Mechanisms for the retention of sufficient samples of student’s assessment to demonstrate that quality education and training has occurred

Evidence reviewed during the audit: Training Tracker (Student Training and Assessment System) Student access to:

• Recognition • Online • Assignment • Third party report with benchmarking • Skills sheets with benchmarking • Assessment cover sheets. VET Trak (SMS)

• Enrolment procedure • VET enrol • Expression of interest • RTO policy acknowledgement • AAC sign up of trainee/apprentice • Delta details off portal • VSN Upload/download monthly • AVETMISS collection • Eligibility requirements • Pre training review • Funding availability • Fee generation • Fee Payment






Reports


Duties) • Third Party Reports • Workplace competency completion • Resulting External • Uploading NATs and SVTS monthly Victoria • Email NATs to NT quarterly to Northern Territory Archived records:

• Hard copy • Past students in Training Tracker (Student Training

and Assessment System) • Past Assessment tools and validation records

demonstrating changes made





GUIDELINE 4.1 - A provider must not require or permit students to attend scheduled classes (including time allocated for self-paced or online studies) for more than eight hours in any one day (other than in courses where the VRQA has issued the provider a specific written exemption for a course‐related reason, specifying different maximum hours for that course).

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 4.1. The RTO does not require or permit students to attend scheduled classes (including time allocated for self-paced or online studies) for more than eight hours in any one day (other than in courses where the VRQA has issued the provider a specific written exemption for a course‐related reason, specifying different maximum hours for that course).


• Policy Student Security • Procedure HRTC Enrolment • Tour of facilities • Interview with EO and RTO Manager • Student Safety plan Training Tracker (Student Training and Assessment System)


Improvement Opportunities Apprentices and trainees working in some roles in the racing industry commence work at 4.30 am. However training is not scheduled until 8.30am





GUIDELINE 4.2 - A provider must not require or permit full time students to attend scheduled classes (including time allocated for self-paced or online studies) outside of 0800hrs to 2200 hrs on any day (other than in courses where the VRQA has issued the provider a specific written exemption for a course‐related reason, approving a different schedule for that course and with the written agreement of the student).

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 4.2. The RTO does not require or permit full time students to attend scheduled classes (including time allocated for self-paced or online studies) outside of 0800hrs to 2200 hrs on any day (other than in courses where the VRQA has issued the provider a specific written exemption for a course‐related reason, approving a different schedule for that course and with the written agreement of the student).



• Training within VRQA hours, however work hours reflect industry.

• Jockey and track riders commence work at 4 am. Stable hand run shifts, so may or may not

• RTO is aware of the requirements






GUIDELINE 4.4 - Providers must indicate the measures they intend to take to address matters of student safety. Compliant Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 4.4 Both the RTO and School policies are designed to address matters of student wellbeing and Safety.

Evidence reviewed during the audit: Evidence reviewed during the audit:







GUIDELINE 5.1 - The provider must demonstrate that they have the capacity to deliver and assess ALL the courses requested/on the scope of registration.

Compliant

Finding Evidence/Documentation Reviewed Required Rectification(s) The RTO is Compliant with Guideline 5.1 The provider has developed a range of on line systems for the management of the RTO and the delivery of training and assessment.






Staff Files reviewed

• Leigh Graham • Genevieve Browne • Lisa Coffey • Matthew Hyland • Matthew Pumpa Units audited




trials






• RGRPSH407 A Educate thoroughbred horses for racing

• RGRPSH201A Handle horses • RGRPSH207 A Perform stable duties • HRTC Asset Register • Class scheduling/class numbers – suggest add this

to TAS • Certificate of Occupancy 3 x 9B Certificates

• Shire of Strathfieldsaye – Bendigo • Racing Victoria • Ferris Road Melton • Tour of facilities • Interview with EO Staff Management System (Performance Plus) Staff training matrix Resume Deed poll Police check & WWC Qualifications Professional Development Governance

• Policies • Procedures • Registers





• Complaints • Government Acts • Service Agreement notices • Management decisions (meetings) Training and Assessment access to:



benchmarking • Industry consultation Training Tracker (Student Training and Assessment System) Student access to:

• Recognition • Online • Assignment • Third Party report with benchmarking • Skills sheets with benchmarking • Assessment cover sheets.


Documents

RTO Report - Bendigo Harness Racing Training Centre VRQA2014.pdf · 22215 - Harness Racing Industry Training Centre Board of Management Inc RTO Report Summary Registration details