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Page 1: RUN SAP: SIMPLIFYING COMPLEX APPLICATION · PDF fileRUN SAP: SIMPLIFYING COMPLEX APPLICATION LANDSCAPES ... Simplifying Complex Application Landscapes Through ... using Centralized

RUN SAP: SIMPLIFYING COMPLEX APPLICATION LANDSCAPES THROUGH STANDARDIZATION

www.wipro.com

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IntroductionThe modern organization is faced with a fast evolving landscape

in the wake of volatile and interconnected markets, unpredictable

consumer demands, rapid technology changes, stringent regulations

and increased mergers and acquisitions. With this comes the need

for a large-scale enterprise transformation even as organizations

are increasingly being forced to reassess the efficiently of their

existing IT systems in order to meet the complexity of maintaining

business critical applications while reducing costs.

However, this is not an easy step considering that most enterprises

now run extremely complex enterprise landscapes with business

processes running on multiple and disparate systems. What more,

the successful implementation of solutions is largely dependent on

the seamless integration and management of business processes

and related system components. This is especially true in SAP

solution landscapes, and as they become even more complex and

integrated, customers are often left grappling with tough questions

such as – How do I measure and control my business processes

performances? How do I anticipate potential issues and proactively

resolve them before they occur? How do I ensure that I am getting

the most out of my IT investment post-implementation – in terms

of efficiency and economies of scale?

Addressing these complexities in the SAP landscape requires a

comprehensive solution management concept with end-to-end

operations for business solutions and processes. The SAP standards for

solution operations in particular are crucial as they provide customers

detailed information and guidance on implementing mission-critical

operations in a sustainable and scalable manner. Closely aligned to this

is Run SAP, SAP’s unique methodology for the smooth implementation

of these solution operations and streamlined life cycle management.

Run SAP in conjunction with Wipro’s innovative, multi-tenanted

solution for delivery excellence - ‘FlexDelivery' - extends the value

of SAP solutions and accelerates business value to customers by

integrating greater efficiencies and service quality in the solutions.

This whitepaper from Wipro walks through the benefits of Run

SAP methodology and highlights how its integration with the Wipro

FlexDelivery model provides significant benefits to SAP customers

through strong standardization of support processes.

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Run SAP: Simplifying Complex Application Landscapes Through StandardizationThe Run SAP methodology has been specifically developed to

help SAP customers optimize the implementation and ongoing

management of end-to-end solution operations, with a deep focus

on application management, business process operations and

administration of technology platform. A phased methodology

founded on industry knowledge and best practices, Run SAP

provides the necessary standards, processes, content and tools

for managing SAP solutions across heterogeneous and complex

environments. This in turn enables customers to lower TCO and

improve business processes by ensuring a seamless and efficient

set up for operations and technical infrastructure across the entire

lifecycle of SAP applications.

Based on the SAP Solution Manager, an application management

solution that enables customers and partners to implement end-to-

end solution operations, the Run SAP methodology comprises four

main components – SAP standards for key solution operations, industry

best practices documents, a roadmap for end-to-solution operations,

support services and training courses.

The Run SAP methodology enables SAP customers to benefit from a

range of methods, tools, accelerators, and processes as follows:

• Apply a continuous application management strategy throughout

the entire life cycle of the SAP applications

• Reduce costs and risk in operating end-to-end SAP solutions

• Gain transparent, high-availability business processes

• Develop a more systematic approach to upgrades, patches,

extensions, and optimizations

• Implement SAP enhancement packages without downtime

• Simplify conversions to SOA

• Deal effectively with complexity, technologies, and compliance

requirements

• Develop and deploy resources in a targeted manner

• Plan changes systematically and avoid production downtime

Extending the Value of Run SAP with Wipro FlexDeliveryAs a leading SAP global services partner, Wipro has an established

array of application management and support services to SAP

customers. By deploying the Run SAP methodology as a seamless

extension of its support services, Wipro provides a comprehensive

and integrated support for SAP customers to manage their

complex enterprise application landscape. What makes Wipro’s

FlexDelivery model stand out is its unique competency-alignment,

multi-tenant and outcome-based approach that help customers

handle the fluctuations typical in application maintenance and

support. . This in turn enables Wipro to deliver AMS in a consistent,

predictable, and scalable manner. FlexDelivery further provides

SAP customers with a complete roadmap to run their end-to-

end operations in a defined manner using integrated processes

and in-house methodologies and tools. It also allows customers

to leverage Wipro’s shared resource pools and infrastructures

through FlexDelivery centers located around the globe.

Operations & optimization

Assessment &Scoping

Design of Operations

RUN SAP ROADMAP:

Providing assistance across

each phase

Set-up of operations

Handover into production

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The FlexDelivery model is based on five pillars with a focus on creating

value for SAP customers. :

FlexDelivery Pillars – Engaged to create Value

FlexDelivery-Run SAP Value Proposition: Integration of standards

Wipro’s FlexDelivery incorporates the Run SAP methodology into its

own implementation standards and acts as an end to end measure

for business process and transparency. The solution manager acts as

the basic framework of Flex delivery model toolset which helps in

the seamless delivery of Application Manager Server engagements. The

central solution manager is integrated into the operational framework

right from the initial stages of support operations while different Run

SAP standards are adopted in different phase of the support cycle. The

low hanging technical standards like System Monitoring, Root Cause

analysis (RCA), Central Performance History (CPH), and System

Administration are adopted very early in the support cycle. The

FlexDelivery model with its multi-tenanted approach is leveraged to

bring the best practices for quick implementation of these standards.

Further enhancements and standards are adopted as the journey

towards stabilization and value addition continues in a phased manner

as follows:

Phase 1: Transition – Run SAP preparedness and gap analysis. Base

standards such as centralizations administration/monitoring, solution

documentation and root-cause analysis allow for seamless transition

through proactive incident management and problem management.

Phase 2: Stabilization- Implementation of base standards and tool integration.

In this phase, service desk implementation and change management is

carried out to help in stabilization of the engagement.

Phase 3: Sustenance/Continuous Improvements – Implementation of

standards that support business level SLAs. Customers benefit from a

continuous endeavor for efficiency through effective management of

business process monitoring standards and system integrity.

People

Competency aligned teams that ensure availability of

specialist skills and business process support which in turn offers real time

scalability of competency capacity by 20-25%.

Virtual Global Delivery Centre – The FlexDelivery model leverages Wipro’s global delivery centers

to support its customers with the necessary delivery infrastructure and security

controls.

Best in class delivery processes by aligning

support processes to ITIL V3 standards, Six Sigma process,

ISO 27001, ISO 20000 certified.

Partnership alignment – Wipro is supported by

Global Partnership of SAP for managed services and is also a Run SAP Global Implementation Partner. Wipro’s FlexDelivery operations have been

specifically credited and certified by SAP as part of its managed services

certification.

Integrated tools that facilitate automated support delivery processes. These tools span

Governance, Knowledge Management and Service Delivery through business

process management to enable efficient service delivery.

These tools combined with the Run SAP Solution Manager

provide the necessary technical transparency, depth

and efficiency.

Process

Tools

Partners

Technology

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As an extended value proposition, FlexDelivery further incorporates

the Run SAP standards with its well proven ASAP methodology into

the implementation engagement. Thus, a well-defined and well-adopted

implementation methodology is rooted in the various Run SAP

standards across different stages of the implementation project. The

figure below depicts an over view of the Run SAP-FlexDelivery model

across different phases in the implementation projects.

By adopting this combined methodology, SAP customers stand to

benefit as follows:

• Improved service quality and data management through increased

application and business process availability.

• Reduced cost of ownership with reduced application support issues

due to enhanced change control post deployment and proactive

monitoring. 10%-20% reduction in total cost of ownership

• Improved customer experience with quick availability of business

processes, 10%-15% improvement in operational performance and

productivity, faster resolution times and reduced support issues.

6 Phases of Implementation Roadmap

Proactive incident

management using

Centralized Monitoring

Run SAP preparedness, and gap analysis

Transition

Run SAP Standards ITIL V3 Standards

Run SAP based FlexDelivery Framework

Stabilization Sustenance

Implementation of base standards and tool integration

Implementation of standards that support business level

SLAs

Effective problem

management using Root

Cause Analysis

Service desk Implementation

Change management

using Charm

Business service level agreements using BPIM Standard

System Availability - Data Volume Management

ASAP Phases Purpose Run SAP Standards Updated

Project Preparation

Formal initiation of project and

implementation planning

Solution manage usage strategy

Business Blueprint requirements gathering and conceptual design

business process repository build,

solutiondocumentation, service desk, ChaRM strategy

Realization building solution and integration testing

set up of central monitoring, RCA,

Remote supportability,test management,

initiation of business process management,CharM, CTS+ set up

Final Preparation cut over planning, end users training

SLA Management, BPIM set-up, DVM

cockpit

Go Live and Supportsolution confirmation, transition to support,

project closure

Sol man system preparedness,

Enhanced reporting

Run ensuring operability of solution

base lining support parameters, BPIM fine tuning, BLA's, End user

experience management

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ConclusionThe combined value delivered by Run SAP methodology and Wipro’s FlexDelivery enables SAP customers to benefit from a strong, integrated support

structure. With this framework of standardized standards and operations along with integrated support, customer can manage their SAP applications

efficiently by proactive monitoring of business processes, prevention of potential issues, improve system uptime and gain better control over changes

thereby leading to system stability.

Author

Sundararaman SankaranarayananSenior SAP Delivery Manager and RunSAP Global Competency HeadWipro Technologies.

About Wipro Technologies

Wipro Technologies, the global IT business of Wipro Limited (NYSE:WIT) is a leading Information Technology, Consulting and Outsourcing company, that

delivers solutions to enable its clients do business better. Wipro Technologies delivers winning business outcomes through its deep industry experience

and a 360º view of “Business through Technology” – helping clients create successful and adaptive businesses. A company recognised globally for its

comprehensive portfolio of services, a practitioner’s approach to delivering innovation and an organization wide commitment to sustainability, Wipro

Technologies has 130,000 employees and clients across 54 countries. For more information, please visit www.wipro.com or mail [email protected]

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