RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer Supplier Customer authorizes Enrollment (11.3.2.1)

RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)

Customer

Supplier

Customer authorizes Enrollment (11.3.2.1)

Supplier sendsEnrollment Request to

RA(11.3.2.2)

RAreceives Enrollment

Request from Supplier(11.3.2.2)

RAsends Enrollment

Rejection to Supplier (11.3.2.5 & 11.3.2.6 &

11.3.2.10)

No

Supplier receivesEnrollment Rejection

from RA(11.3.2.5 & 11.3.2.6)

Yes

ESI ID confirmed(11.3.2.3)

No

Yes

Enrollment Request

contains the required elements

(11.3.2.4) RAsends Enrollment

Requestto Distribution Company

(11.3.2.7)

RAsends Drop Request to current Supplier

(11.3.2.25 & 11.3.2.26)

RA receivesEnrollment

Confirmation and sends to pending

Supplier (11.3.2.23)

Pending Supplier receives Enrollment

Confirmation from RA (11.3.2.23)

RegistrationAgent

Distribution Company


Rejection from Distribution Company

(11.3.2.20)

Current Supplier receives Drop

Request from RA(11.3.2.25 &

11.3.2.26)

Distribution Companyreceives Enrollment Request from RA

(11.3.2.7)

Distribution Companyprocesses Enrollment

Request and sends Enrollment

Confirmation to RA(11.3.2.21 & 11.3.2.22)

No

ESI ID confirmed (11.3.2.8)

Yes


Sends Enrollment Rejection to RA

(11.3.2.9)

Does a current Supplier exist?

(11.3.2.24)Yes

No further action

No

Inspection required

(11.3.2.11)

No

Yes 1 2

3

RAreceives Drop Confirmation from current

Supplier (11.3.2.28 &

11.3.2.29)

Current Supplier sends Drop

Confirmation to RA (11.3.2.28 &

11.3.2.29)

ESI ID confirmed(11.3.2.27

)

Yes

No

Rejected by Evaluation? (11.3.2.4)

No

Yes

Current Supplier sends Drop Rejection to RA

(11.3.2.30 & 11.3.2.31)

RAreceives Drop

Rejection from current

Supplier (11.3.2.30 &

11.3.2.31

RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In)

Customer/Inspection Authority

Supplier

RA receivesNotification of

Inspection Required from Distribution

Company (11.3.2.11 &

11.3.2.12)

Pending Supplier receives Notification

of Inspection Required and notifies Customer

(11.3.2.13)

Registration Agent


Distribution Companysends Notification of

Inspection Required to RA(11.3.2.11 & 11.3.2.12)

1

Customer receives notification and contacts

Applicable Regulatory Authority

(11.3.2.17)


receives notification (11.3.2.18)


contacts Distribution Company and provides inspection information

(11.3.2.19)

Distribution Company receives inspection

information (11.3.2.20)

Distribution Company updates Enrollment

Request with inspection information

(11.3.2.20)

2

Pending Supplier sends Notification of Inspection Required

Response to RA (11.3.2.14)

RA receives Notification of

Inspection Required Response (11.3.2.14 &

11.3.2.15)

RA sends Notification of Inspection Required

to pending Supplier (11.3.2.13)

RA sends Notification of Inspection Required

Response to DC (11.3.2.16)

Distribution Company Receives Notification of Inspection Required Response (11.3.2.16)

Customer

Registration Agent


RA receives Cancel Enrollment Request

(11.3.2.32 & 11.3.2.33)

RA sends Cancel Enrollment Request

to Distribution Company (11.3.2.33

& 11.3.2.34)

Supplier

Distribution Company receives Cancel Enrollment

Request (11.3.2.33 & 11.3.2.36)

Customer notifies pending Supplier to cancel

enrollment(11.3.2.32)

Pending Supplier sends Cancel Enrollment Request

to RA(11.3.2.32 & 11.3.2.33)

Distribution CompanyCancels Pending

Enrollment (11.3.2.36)

Distribution CompanySends Cancel Enrollment

Confirmationto RA (11.3.2.36 &

(11.3.2.37)

RA receives Cancel Enrollment Confirmation

and sends to pending Supplier (11.3.2.36 &

11.3.2.37)

RXQ.11.4.1 Customer Enrollment Using a Registration Agent Process Flow Diagram (Move-In)

Customer Cancellation

Customer wants to cancel Move-

in (11.3.2.32)

No furtheraction required

No

Yes

Pending Supplier receives Cancel Enrollment

Confirmation from RA (11.3.2.37 & 11.3.2.41)

3

Is Enrollment Request able to

be cancelled (11.3.2.34) Yes

RACancels Pending


No

RA sends Cancel Enrollment Rejection to

pending Suppler (11.3.2.35, 11.3.2.38,

11.3.2.39, & 11.3.2.40)

Pending Supplier receives Cancel

Enrollment Rejection from RA

(11.3.2.35 & 11.3.2.40)


be cancelled (11.3.2.36)

Yes

Distribution Company sends Cancel Enrollment

Rejection to RA (11.3.2.38 & 11.3.2.39)

No

RXQ.11.4.2 Customer Enrollment Using a Registration Agent Process Flow Diagram (Switch)

Customer

Supplier

Customer authorizes Enrollment (11.3.3.1)

Supplier sendsEnrollment Request to

RA(11.3.3.2)


Request from Supplier(11.3.3.2)

RAsends Enrollment

Rejection to Supplier (11.3.3.5 &11.3.3.6 &

11.3.3.11)

Yes

Supplier receivesEnrollment Rejection

from RA(11.3.3.5 & 11.3.3.6)

Yes


No

Yes


RAsends Enrollment

Requestto Distribution Company

(11.3.3.7)

RAsends Drop Request to

current Supplier (11.3.3.15 & 11.3.3.16)

Distribution CompanyReceives Enrollment

Request from RA (11.3.3.7)

Distribution Companysends Enrollment

Confirmation to RA

(11.3.3.12 & 11.3.3.13)

RA receivesEnrollment

Confirmation (11.3.3.12 &

11.3.3.13)

Pending Supplier receives

Enrollment Confirmation from RA

(11.3.3.13 & 11.3.3.14)

Registration Agent


ESI ID confirmed (11.3.3.9)

Yes

No


Rejection from Distribution Company(11.3.3.6 & 11.3.3.11)

Current Supplier Receives Drop Request

from RA(11.3.3.15& 11.3.3.16)

Current Supplier sends Drop Rejection to RA (11.3.3.17 & 11.3.3.18)

RAreceives Drop Confirmation from current

Supplier (11.3.3.19 &

11.3.3.20)

No

1


Sends Enrollment Rejection to RA

(11.3.3.10)

RA sends EnrollmentConfirmation

to pending Supplier(11.3.3.13 & 11.3.3.14)

Enrollment Request

contains the required elements

(11.3.2.4)

No

ESI ID confirmed

(11.3.3.17 & 11.3.3.19)

RA receives Drop Rejection

from current Supplier

(11.3.3.17 & 11.3.3.18)

Current Supplier

sends Drop Confirmation

to RA (11.3.3.19 &

11.3.3.20)

Yes

No

Customer

Registration Agent

Supplier

Customer receivesPending Enrollment

letter (11.3.3.8)

RAsends Pending

Enrollmentletter to Customer

(10.3.3.8)

RA required to send letter notifying

Customer of Pending Enrollment(10.3.3.8)

No further action required

No

Yes

Customer requests

Rescission (11.3.3.21)


No

Customer Rescission

period expired(11.3.3.21)


No

Yes

1

2Yes


Customer

RegistrationAgent


Customer contacts RA for Rescission(11.3.3.21)

2

RAsends Cancel Enrollment Request

to Distribution Company (11.3.3.22 & 11.3.3.24)

Supplier Pending Supplier receives Cancel Enrollment Request

(11.3.3.28 & 11.3.3.24)


Request (11.3.3.22 & 11.3.3.24)

Customer contacts RA

for Rescission (11.3.3.21)

Yes

NoCustomer

contacts pending Supplier for Rescission(11.3.3.32) Yes

No


Distribution Companycancels Pending


Distribution Companysends Cancel Enrollment

Confirmation to RA (11.3.3.25 & 11.3.3. 27)

RA receives Cancel Enrollment


11.3.3.29)


Customer Rescission

Current Supplier receives Cancel Enrollment Request

(11.3.3.28 & 11.3.3.24)



Yes

No Distribution Company sends Cancel Enrollment

Rejection to RA (11.3.3.30 & 11.3.3.31)

RA receives Cancel Enrollment Rejection to

pending Suppler (11.3.3.30 & 11.3.3.31)

RACancels Pending


3

Pending Suppliersends Cancel Enrollment


Current Suppliersends Cancel Enrollment


RAsends Cancel Enrollment Requestto current and pending Suppliers

(11.3.3.28 & 11.3.3.24)

Customer

RegistrationAgent


3

RACancels Pending


Supplier


Request (11.3.3.24 & 11.3.3.34)

Customer notifies pending Supplier for Rescission

(11.3.3.32)

Pending Supplier sends Cancel Enrollment Request

to RA(11.3.3.32 & 11.3.3.24)

Distribution Companycancels Pending


Distribution Companysends Cancel Enrollment




11.3.3.38)


Enrollment Confirmation (11.3.3.27 &

11.3.3.34)


Customer Rescission



Yes

No Distribution Company sends Cancel Enrollment

Rejection to RA (11.3.3.35 & 11.3.3.31)


Requestfrom pending Supplier(11.3.3.32 & 11.3.3.24)

RA receives Cancel Enrollment Rejection

(11.3.3.35 & 11.3.3.31)


Enrollment Rejection from RA and notifies

Customer(11.3.3.35 & 11.3.3.31)

RA sends Cancel Enrollment

Requestto Distribution Company(11.3.3.24 & 11.3.3.34)

RA sends Cancel Enrollment

Confirmation to pending Supplier

(11.3.3.27 & 11.3.3.34)

RA sends Cancel Enrollment Rejection to

pending Suppler (11.3.3.35 & 11.3.3.31)

Customer begins service with pending Supplier

(11.3.3.36)

Customer

RegistrationAgent

Distribution Company 4

RA receives Drop Request

(11.3.4.4)

RAsends Drop Rejectionto Supplier (11.3.4.7, 11.3.4.8, & 11.3.4.14)

Supplier

Distribution Company receives Drop Request (11.3.4.6 & 11.3.4.10)

Customer contacts Supplier authorizing

Move-Out(11.3.4.2)

Supplier sends Drop Request

to RA(11.3.4.4)

Distribution CompanySends Drop

Confirmation to RA (11.3.4.15 & (11.3.4.16)

RA receives & processes Drop

Confirmation and sends to Supplier

(11.3.4.15 & 11.3.4.17)

RXQ.11.4.3 Customer Drop Using a Registration Agent (RA) Process Flow Diagram (Move-Out)

Yes

No

Supplier receives Drop Rejection

(11.3.4.9 & 11.3.4.14)

Supplier investigates

rejection notifies Customer (11.3.4.9)


No

Supplier receives and processes Drop Confirmation (11.3.4.17 &

11.3.4.18)

Customer receives information from

Supplier (11.3.4.9)

Distribution Companysends Drop Rejectionto RA (11.3.4.12 &

11.3.4.13)

ESI ID confirmed

(11.3.4.5 & 11.3.4.7)


Drop Request contains the

required elements (11.3.4.6 &

11.3.4.7)

Yes

NoYes Yes

No

Customer receives Drop notification

(11.3.4.3)

Supplier initiates Drop Request and

notifies Customer(11.3.4.3)

RA sends Drop Request to Distribution Company

(11.3.4.10)

RA logs Drop Request in its info system

(11.3.4.10)

RA receives Drop Rejection from

Distribution Company and cancels the Pending Drop (11.3.4.12 & 11.3.4.14)

RXQ.11.4.4 Account Information Change Request Using a Registration Agent

Submitted by Supplier Process Flow Diagram

Customer

Supplier


Suppliersends Account Information

Change Request to Distribution Company

(11.3.5.2)

Distribution Company sends Account

Information Change Rejection to

Supplier (11.3.5.7 & 11.3.5.8)

No

Distribution Company receivesAccount Information

Change Request from Supplier(11.3.5.2)

ESI ID confirmed(11.3.5.3 &

11.3.5.5)

Yes

Supplier receivesAccount Information

Change Rejection (11.3.5.7 & 11.3.5.8)

No

YesContains the required elements

(11.3.5.4 & 11.3.5.5)

Distribution Company processes Account

Information Change Request and sends

Account InformationChange Confirmation to

Supplier (11.3.5.5 & 11.3.5.6)

Supplierreceives Account

Information Change Confirmation

(11.3.5.5 & 11.3.5.6)

Registration Agent

Customer currently being

served by Supplier

( 11.3.5.5)

No

RXQ.11.4.5 Account Information Change Request Using a Registration Agent

Submitted by Distribution Company Process Flow Diagram

Customer

Supplier


Supplierreceives Account Information

Change Request (11.3.6.8 & 11.3.6.9)

Distribution Company receives Account

Information Change Rejection

(11.3.6.4 & 11.3.6.7)

No

Distribution Company sendsAccount Information

Change Request to RA(11.3.6.2 & 11.3.6.5)


Yes

RA sendsAccount Information Change Rejection to

Distribution Company (11.3.6.4 & 11.3.6.7)

No

Yes

Contains the required elements

(11.3.6.3 & 11.3.6.5)

Distribution Company receives

Account InformationChange Confirmation (11.3.6.3 & 11.3.6.6)

RAsends Account

Information Change Confirmation to

Distribution Company(11.3.6.3 & 11.3.6.6)

Registration Agent

RAreceives Account Information

Change Request (11.3.6.2 & 11.3.6.5)

RASends Account InformationChange Request to Supplier

• (11.3.6.8 & 11.3.6.9)


Contains the required elements

(11.3.6.9 & 11.3.6.10)

YesYes

Supplier sendsAccount Information Change

Rejection to RA (11.3.6.12 & 11.3.6.13)

Suppliersends Account Information Change

Confirmation to RA(11.3.6.10 & 11.3.6.11)

RA receivesAccount InformationChange Confirmation

from Supplier (11.3.6.10 & 11.3.6.11)

RA receivesAccount Information

Change Rejection from Supplier

(11.3.6.12 & 11.3.6.13)

NoNo

RA sendsAccount Information Change Rejection to

Distribution Company (11.3.6.14 & 11.3.6.15))

Distribution Company receives

Account Information Change Rejection from

RA (11.3.6.14 & 11.3.6.15)

Documents

RXQ.11.4.1 Customer Enrollment Using a Registration Agent (RA) Process Flow Diagram (Move-In) Customer Supplier Customer authorizes Enrollment (11.3.2.1)