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© ProAct Safety, Inc. 2011 All Rights Reserved. 1
The Misunderstood, Yet Vital Role of Competency
Shawn M. GallowayPresident, Chief Operating OfficerProAct Safety
IADC Drilling Onshore Conference19 May 2011
Competency
© ProAct Safety, Inc. 2011 All Rights Reserved. 2
Knowledge Is Not Competency
© ProAct Safety, Inc. 2011 All Rights Reserved. 3
Competencies
Capabilities
Competency
Actual Performance
Knowledge Is Not Competency
© ProAct Safety, Inc. 2011 All Rights Reserved. 4
Train
Training
Competency
© ProAct Safety, Inc. 2011 All Rights Reserved. 5
Building Habitual Competence
No KnowledgeNo Skill
KnowledgeNo Skill
KnowledgeLow Skill
KnowledgeHigh Skill
EducationTraining
Reinforcement
© ProAct Safety, Inc. 2011 All Rights Reserved. 6
Kirkpatrick's Four-Level Model
Level 1: Reaction How the
individuals receiving the
training reacted to the information or
experience
Level 2: Learning Change in
knowledge, skill set and attitudes of the students
Level 3: Behavior Change or
continuance of observable
behavior within the work setting
Level 4: Results Measurable benefits the organization
realized following the training
© ProAct Safety, Inc. 2011 All Rights Reserved. 7
Leverage Multiple Learning & Sensory Styles
© ProAct Safety, Inc. 2011 All Rights Reserved. 8
CompetencyJob Description
Orientation
Continuing Education &
Training
Competency Assessment Performance
Appraisal(Coaching: R+
& ICAP)
Effectiveness Assessed
Description Review
Competence ComponentsR+ = Positive ReinforcementICAP = Individual Coaching Action Plans
© ProAct Safety, Inc. 2011 All Rights Reserved. 9
Going Beyond
Enhancing Personal Competency
© ProAct Safety, Inc. 2011 All Rights Reserved. 10
Undesirable Performance
Effective Foundation:CompetenceConfidence
I Want To
Positive Internal Belief:
Self-EfficacyInternal Locus of
Control
Mastery
Flow
Galloway Performance Progression
© ProAct Safety, Inc. 2011 All Rights Reserved. 11
Undesirable Performance
Effective Foundation:CompetenceConfidence
I Want To
Positive Internal Belief:
Self-EfficacyInternal Locus of
Control
Mastery
Flow
Galloway Performance Progression
© ProAct Safety, Inc. 2011 All Rights Reserved. 12
Galloway Performance Progression
I Have To
Minimal Effort &
Malicious Compliance
Undesirable Performance
Effective Foundation:CompetenceConfidence
I Want To
Positive Internal Belief:
Self-EfficacyInternal Locus of
Control
Mastery
Flow
© ProAct Safety, Inc. 2011 All Rights Reserved. 13
I Have To
Minimal Effort &
Malicious Compliance
External Locus of Control
Galloway Performance ProgressionUndesirable Performance
Effective Foundation:CompetenceConfidence
I Want To
Positive Internal Belief:
Self-EfficacyInternal Locus of
Control
Mastery
Flow
© ProAct Safety, Inc. 2011 All Rights Reserved. 14
I Have To
External Locus of Control
Minimal Effort &
Malicious Compliance
Galloway Performance ProgressionUndesirable Performance
Effective Foundation:CompetenceConfidence
I Want To
Positive Internal Belief:
Self-EfficacyInternal Locus of
Control
Mastery
Flow
© ProAct Safety, Inc. 2011 All Rights Reserved. 15
I Have To
External Locus of Control
Minimal Effort &
Malicious Compliance
Galloway Performance ProgressionUndesirable Performance
Effective Foundation:CompetenceConfidence
I Want To
Positive Internal Belief:
Self-EfficacyInternal Locus of
Control
Mastery
Flow
© ProAct Safety, Inc. 2011 All Rights Reserved. 16
Going Beyond
Enhancing Cultural Competency
© ProAct Safety, Inc. 2011 All Rights Reserved. 17
Perceptions
Attitudes
Behaviors
Experiences
Stories
+ / -
= Measurable
“First we shape our dwellings. Then our dwellings shape us.”
- Winston Churchill
© ProAct Safety, Inc. 2011 All Rights Reserved. 18
Practical Solutions for Safety Excellence.
Work. Home. Life.
Shawn M. GallowayPresident, Chief Operating Officer
ProAct Safety+1.936.273.87001. 800.395.1347
Weekly Podcasts: www.SafetyCultureExcellence.com Articles and Videos on Demand: www.ProActSafety.com/Insights
