S MOHAN KUMARContact: +91-9840646411 Email-id: smkumaran_2@yahoo.com

Objective

Seeking senior project manager / delivery management roles in infrastructure and virtualisation projects, with 9+ years of experience in end to end project management or service delivery roles

Professional synopsis

Seventeen years of IT experience in Information Technology, Managing IT across the Enterprise with good experience ranging from System and Network Infrastructure, Delivery Management, revenue recognition and reporting and forecasting, Service delivery planning.

Nine plus years of experience in leading project delivery and assisting senior management team in delivery assurance across multiple projects / LOBs, involved in SLA management and qualitative enhancement methods to seek continual improvement of delivery.

Experience of leading multiple Data Center teams for upkeep on sustained availability of Infra and application services and planned execution of DC moderations and related auditing and also report on forecast of revenue and budgets, as per the planned sustenance model.

Ability to translate client business requirements into suitable technical requirements and plan the service level management norms, also coordinating on periodic accredited audits and ring in qualitative improvements and enhancements.

Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success.I have experience of handling primarily Infra projects as per ITIL norms and having been responsible for ensuring essential SLAs and KPIs and for ringing in project moderations, improvements and enhancements

Core Competencies:

Service delivery management ~Project Management ~ITIL process adherence

~ SLA adherence ~Quality Assurance ~Data centre management

~Business continuity ~People management

Technical association:

~Virtualisation (VMware) ~ UNIX ~Oracle / SQL basics ~Application support

~Storage support ~Event monitoring ~Cloud ~ Networking support

~ Firewall basics ~Middleware basics

Organisational experience:

Wipro Technologies Ltd. Project Manager (Mar/2011)) – (Aug / 2016)

Key result area:

~ Project management ~ People management ~ Training and career development

~ Quality assurance ~ Delivery assurance ~ Finance budgeting / costing

Project management / Delivery assurance: Experience of managing large projects spanning 120+ members, across multiple Infra & apps LOBs as offshore SPOC and aiding delivery management and was responsible for career planning and development of team as part of people management activities

Primarily project management and offshore SPOC for the region, ensuring smooth operations and responsible for achieving defined SLA norms periodically.

As part of delivery assurance, was responsible for coordinating and ringing in qualitative improvements / enhancements, so as to achieve predictable delivery results and client CSAT

I have been primarily responsible to maintain cost of delivery and be in line with organization norms of achieving profit or provide early proactive communication on projects progress so as to plan on suitable actions

As project lead and SPOC for people management / Business continuity and audit aspects, I have played a key role which has enriched my overall project knowledge on the delivery front.

Familiarity of virtualization of hardware and software systems and planning the consolidation of systems and applications. I had been responsible for taking care of Wintel and UNIX sustenance, data center consolidation, mini migration projects for banking client, which involved P2V and V2V and cloning activities.

Essential project planning / build of SMTDs / process of hierarchical and functional escalation procedures / stake holder management / risk analysis procedures was done as part of DC build and maintenance procedures

Wipro Technologies Ltd. Operations Manager (Mar/2009) – (Aug / 2011)

I had played the role of Operations manager / offshore project lead for banking client in Chennai. My role was that of taking care of project management activities and assisting the delivery

manager in ensuring smooth operations and delivery planning. As a primary SPOC, I was responsible for all audit compliance, business continuity and daily

operations I was also the SPOC for quality and resource coordination and escalation point for technical

issues and to coordinate with functional and hierarchical escalation levels

Wipro Technologies Ltd. Data Center Manager (Mar/2009) – (Aug / 2011)

As DC manager, I was primarily responsible for upkeep of all mission critical project and corporate systems and network devices.

I had handled multiple systems and facility upgrade coordination with relevant stake holders I was primarily instrumental in bringing in process changes and enhancements and in devising

hosting procedures, for better control and efficiency. Successfully complied with audit compliance on DC part and coordinated on internal

developments like process for DC hosting and

Satyam Computer Services Ltd. Senior Engineer – Networking (May / 2003) – (Feb /2006)

Key result area:

~ Wintel administration ~Suse Linux ~Hyperion / Oracle systems support ~ Peak period support ~ Data Center deployment ~ Systems integration

Primarily worked for onsite client as part of client IT team, primarily on the role of both Wintel and UNIX and performed my duties with utmost satisfaction of the client

Transitioned the activities to offshore and lead the offshore team to take care of SLA norms I was the SPOC for Asia and Europe regions during sustenance support hours I was the systems lead for Data Center provisioning services for a telecom client, which was for 5

month period. The systems integration and deployment involved systems build and complete integration until UAT phase.

Post the activity, I completed the UAT and transition handover phase to the client community.

DishnetDSL Ltd. Chennai Assistant Manager (May /1999) –(April /2003)

Key result area:

~ Wintel administration ~MCIS 2.0 ISP provisioning ~ ISP operations ~ DSL operations

Responsible for technical management of regional networks, Data Center services and providing technical support for Customer care.

In-charge of daily ISP technical operations ensuring continuous support and responsible for people management of technical and support teams on a 24x7 shift basis for maintenance of dial-up, ISDN, lease lines, DSL and inter-city wan links and complete ISP services and in-house applications.

Coordination with business management team pertaining to customer queries on any technical support with regard to customer setup.

Non-IT experience:

CADD Centre India Pvt. Ltd Sr. CADD Engineer (Sept /1995) – (Sept /1998)

Anubhav foundations Pvt Ltd. Asst. Site Engineer (July / 1993) -(June/1995)

Certifications:

ITIL V3 foundation

CDCP ( Certified Data Center Professional)

Trainings:

ITIL V3 training Project Management Professional training, undertaken in Infocareer Pvt. Ltd, Chennai Vblock external training, comprising of VMware, Nexus and Cisco component

solutions SCCM training by Microsoft Technologies, virtualization and scope of consolidation

of servers, monitoring and management Internal organization trainings on presentation skills, future managers program Online ITIL, LEAN and 6 sigma trainings Data Center hosting, networking and routing fundamentals

Personal Particulars

Address: Plot No#: 13, Muthumani Nagar,4th Cross Karunanidhi St, Santhoshapuram, Chennai – 6000073

Cell: +91 9840646411Mail-ID: smkumaran_2@yahoo.comPassport Number: G5114139