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STAFF TRAINING A LITTLE AT A TIME Amy Lannon Michelle Filleul Patty O’Donnell

S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

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Page 1: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

STAFF TRAINING A LITTLE AT A TIMEAmy Lannon

Michelle FilleulPatty O’Donnell

Page 2: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Question: Did You Know…

https://youtu.be/XrJjfDUzD7M

Page 3: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Answer 1 : Denial

Page 4: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Answer 2 : Bite Size Learning

Learning-Centric Culture

Core library mission

Improve employee job satisfaction

Improve productivity

Page 5: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Self-directed Learning

Employee is:• Internally

motivated • Goal oriented• Self-paced

Content learned:• Experientially• Relevant to the

individual

Page 6: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Self-directed Learning

Manager as leader:• Communication• Collaborative• Coaching

Page 7: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Yes, but….

• My staff is not going to cooperate or like this

• My staff and I don’t have time!• I don’t know how to do this!

Page 8: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Yes, and …

• Remember 20-60-20 rule• 5% = 1 hour per week• You will be a better leader (and here

is how you get started)

Page 9: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Who?

• Any Reading Public Library staff member who worked eight hours or more, excluding pages.

Page 10: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

How?• One goal, one hour per week• Within a group or individual setting• Meet fifteen minutes per week with supervisor to

discuss progress and goals• The goals need to be specific: for example:

– “I would practice on Overdrive. I just don’t know enough about it to be able to help people.”

– “I would look at librarian blogs about storytime ideas. I see the links to them now, but I never feel I have enough time to look at them.”

– “I would like to look at other library’s websites and see what they are doing for senior citizens.”

Page 11: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Setting Goals & Tracking Progress

• Checklists: library department, 21st century technology skills, library skills

• Notebook to track progress• Meet with supervisor

Page 12: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

An Hour a Week?

• Scheduling public service desks• Be consistent when possible (same

time each week)• Vacation weeks do not work• Programming requires flexibility• Monday holidays!

Page 13: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Tools• Webjunction webinars

• Evergreen Screencasts

• Lynda.com

• Netguides: High School Volunteers

• Cross Training: Co-workers!

• In person training: MIAA, NOBLE, MLS

Page 14: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Results: Manager’s Perspectives

• Better communication and understanding between staff members and divisions

• Provides opportunity for staff productivity and changes in workflow

• Keep an open mind, be patient and delegate!

Page 15: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Results: Employee Perspective

• Who I am and what I do• What is “Lifelong Learning”?

Page 16: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Sharing the Buzz

Page 17: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Big Value in “Bite Size”

• Get involved• Be flexible• Look your organization’s

culture• Value of learning

Page 18: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Web Junction “Self Directed Achievement”

http://www.webjunction.org/events/webjunction/Self_Directed_Achievement.html

Competency Index for the Library Field 2014

http://www.webjunction.org/documents/webjunction/Competency_Index_for_the_Library_Field.html

Technology Proficiency Checklisthttp://create.coloradovirtuallibrary.org/technology-proficiency-checklist

Absolutely Free (and Practically Unknown) Online Tools ….

https://infopeople.org/civicrm/event/info?id=369

Page 19: S TAFF T RAINING A L ITTLE AT A T IME Amy Lannon Michelle Filleul Patty O’Donnell

Questions?

• Amy Lannon ([email protected])

• Michelle Filleul

([email protected])

• Patty O’Donnell

([email protected])