Sample Employee Satisfaction Measurement Tool

Sample Employee Satisfaction Survey and analysis

Terence Wong [email protected],sg

Do you know what your staff

feel about working in your

company?



The success of any organization is driven by its people. It

does not matter how great the product is, or how great the

business plan is, without the right people who are motivated

to work as a team, without people, you will never have a

financially successful company

What makes people willing to put in extra effort to make a company a great place to work? It all comes down to whether employees believe in the organization and the people around them. It is the day to day experiences and relationships that make employees happy and success of the company before them. I have been running an industrial products company in Northern China for the past 6 years, before I took over, sales were flat (in an economy growing at double digits, corruption and favouritism was rampant and we were bleeding red ink for the previous 8 years. Just by treating people fairly and constantly working together to solve problems, sales have grown by double digits every year and we have achieved double digit return of sales and return on investments, but most importantly, the first 2 levels of managers and supervisors have stayed with the company throughout this time, this is unheard of in China where staff job hop for the slightest pay rise and industry benchmarks for voluntary employee turnover is above 15%,



We can measure and improve employee satisfaction in 5 areas; these are areas where constant open communication between management and employees will lead to successful company culture: 1. CREDIBILITY It all starts with employees believing in the management and the company. Does the company communicate its objectives, do the employees know what they are sacrificing their time, blood and sweat for? Does the company make good on its promises, or just keep employees hanging on? 2. RESPECT Respect goes both ways, remember, employees also choose to work for the company and stay with the company, not just the company chooses whom it wants to hire and for how long. Does the company show it cares for its staff well being, career development? 3. FAIRNESS Life is never fair, but we all want to believe in it anyway. Are your company’s practises transparent to all, do employees understand that rules, regulations and decisions are just and equally applied to all? Do they feel that outcomes are the result of systematic, impartial and consistent application? 4. PRIDE Do your employees take pride in their work? That they care about doing a good job out of personal satisfaction? Do they feel proud to be part of a high function team/organization? 5. CAMARADERIE It is all about the teamwork! We all want to feel a sense of belonging. Do members of the team do out of their way to help others? To treat other colleagues, customers and suppliers the same way as if they would treat themselves? Does the boss feel a sense of esprit de corps when he walks into the room?



Below is a sample questionnaire sent to all staff for their anonymous feedback. All questions relate to the 5 areas above. By measuring the scores and finding out what works and passing it on and immediately addressing what doesn’t, staff know their voices are heard and more importantly, believes the company is sincere. Staffs score the questions from 0 to 6; 6 is great; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know. The scores are analysed by region/department, which ever way your company is organized. Our goal is work constantly improve until we are over 4 in 3 out of 5 areas and over 3 in the remaining 2 areas. We started with this survey every six months and measuring the results, once scores were over 3 in 3 out of 5 areas and over 2 in the remaining areas, we slowed down and did survey annually For departments and regions with the highest scores, we find out what works and get employees from these departments to pass on their experiences to others. For departments, regions with the lowest scores, we have to spend more time and special actions to improve.

TRY IT!! IT WORKS!!

Just remember, there are no “correct” questions to ask and no correct score to achieve, it is just a road sign to better improvement in the culture and communications and behaviour of relationship between management and staff.

Are we a great place to work?

0 Non existent,Do not know

1 A little 2 Some 3Average

4 Betterthanaverage

5 Good 6 Great Score

1. CredibilityDo you think communications between the companymanagement and you are open?

6

Do you think communications between yourcolleagues and you are open?

6

Do you think communications between yourdepartment and other departments are open?

6

Do you think the company HR is Fair and Open 6

Do you think the company HR is Professional 6

Do you think the company manages materialresources well?

6

Do you think the company manages logisticsresources well?

6

Do you think the company has a vision? 6

Is the company consistent in its actions? 6

Do you know your department objectives?Is the company honest and intergrity in its actions? 6

0 0 0 0 0 0 0 60

0%

2. RespectDo you think the company invests in your personalcareer and professional development?

6

Are you properly trained for your tasks or newassignment?

Does the company show appreciation for somethingyou have done well?

6

Does your department make important teamdecisions?

6

Are you called to participate in team decisions? 6

Does the company show care and concern for yourpersonal life?

6

0 0 0 0 0 0 0 30

0%

3. FairnessDoes the company treat all members of your teamequally and fairly?

6

Does the company have fair hiring practises? 6

Does the company have fair promotion practises? 6

Are the company rules open and transparent? 6

Do you think the company rules are fair? 6

Do you know the company rules and regulations?Do you think you can complain about unfairtreatment without fear or penalty?

6

0 0 0 0 0 0 0 36

0%

Sample individual question survey form

Are we a great place to work?

0 Non existent,Do not know

1 A little 2 Some 3Average

4 Betterthanaverage

5 Good 6 Great Score

4. PrideDo you have personal pride in your own work? 6

Do you have personal pride in your team/departmentwork?

6

Do you think the company is a place you will workfor a long time?

Do you have personal pride in the company 6

Do you think your managers have personal pride inyour work?

6

Do you think your managers have personal pride inyour team/department work?

6

Do you think your managers have personal pride inthe company reputation?

6

0 0 0 0 0 0 0 36

0%

5. CamaraderieDo you have the freedom to be yourself in thecompany?

6

Is your working environment socially friendly? 6

Do you think the company has a welcoming 6

Do you have a sense of family/team spirit in thecompany?

6

Do you think the company has a sense of family/teamspirit?

6

0 0 0 0 0 0 0 30

0%

0 0 0 0 0 0 0 192

Sample individual question survey form

Collection of individual answer sheets

1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2 3 4 5 6 7 1 2 1 1 1

1 Region A Dept 1

2 Region A Dept 2

3 Region A Dept 3

4 Region A Dept 4

5 Region A Dept 5

6 Region A Dept 6

7 Region A Dept 7

8 Region A Dept 8

9 Region A Dept 9

10 Region A Dept 10

11 Region B Dept 1

12 Region B Dept 2

13 Region B Dept 3

14 Region B Dept 4

15 Region B Dept 5

16 Region B Dept 6

17 Region B Dept 7

18 Region B Dept 8

19 Region B Dept 9

20 Region B Dept 10

21 Region C Dept 1

22 Region C Dept 2

23 Region C Dept 3

24 Region C Dept 4

25 Region C Dept 5

26 Region C Dept 6

27 Region C Dept 7

28 Region C Dept 8

29 Region C Dept 9

30 Region C Dept 10

31 Region D Dept 1

32 Region D Dept 2

33 Region D Dept 3

34 Region D Dept 4

35 Region D Dept 5

36 Region D Dept 6

37 Region D Dept 7

38 Region D Dept 8

39 Region D Dept 9

40 Region D Dept 10

41

42

43

44

45

46

47

48

49

50

No. Area DepartmentCredibility Respect Fairness Pride Camaraderie

Subtotal datasheet by department/region

1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2 3 4 5 6 7 1 2 3 4 5

Region 3 #DIV/0!

Dept 10 #DIV/0!

Dept 9 #DIV/0!

Dept 8 #DIV/0!

Dept 7 #DIV/0!

Dept 6 #DIV/0!

Dept 5 #DIV/0!

Dept 4 #DIV/0!

Dept 3 #DIV/0!

Region 4

Dept 1 #DIV/0!

Dept 2 #DIV/0!

Region 3 #DIV/0!

Dept 10 #DIV/0!

Dept 9 #DIV/0!

Dept 8 #DIV/0!

Dept 7 #DIV/0!

Dept 6 #DIV/0!

Dept 5 #DIV/0!

Dept 4 #DIV/0!

Dept 3 #DIV/0!

Region 3

Dept 1 #DIV/0!

Dept 2 #DIV/0!

Region 2 #DIV/0!

Dept 10 #DIV/0!

Dept 9 #DIV/0!

Dept 8 #DIV/0!

Dept 7 #DIV/0!

Dept 6 #DIV/0!

Dept 5 #DIV/0!

Dept 4 #DIV/0!

Dept 3 #DIV/0!

Region 2

Dept 1 #DIV/0!

Dept 2 #DIV/0!

#DIV/0!Dept 7

Total

Region 1 #DIV/0!

Dept 10 #DIV/0!

Dept 9 #DIV/0!

Dept 8 #DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

Region 1

Dept 1

Dept 2

Dept 3

Dept 4

Dept 5

Dept 6

#DIV/0!

Fairness Pride Camaraderie Avg

#DIV/0!

Area Department Credibility Respect

Summary results by group, with snapshot of higest/lowest scores, behaviour area

Best Worst Best Worst

Region 1 XX 3.56

Credibility's No.2(Do you thinkcommunications betweenyour colleages and you areopen?)The avg is 4.50.

Fairness's No.7(Do you think you cancomplain about unfairtreatment without fear orpenalty?)The avg is 2.83.

CredibilityThe avg is 3.84.

RespectThe avg is 3.15.

Region 2 XX 3.70

Credibility's No.10(Do you know yourdepartment objectives?)The avg is 4.79.

Fairness's No.7(Do you think you cancomplain about unfairtreatment without fear orpenalty? )The avg is 2.58



Region 3 XX 3.62

Credibility's No.8(Do you think the companyhas a vision?)The avg is 4.75.

Respect's No.5 and No.6(Are you called to participate inteam decisions? And Does thecompany show care andconcern for your personal life?)The avg is 2.75.

PrideThe avg is 3.85.


Region 4 XX 3.58

Credibility's No.2(Do you thinkcommunications betweenyour colleagues and you areopen?)The avg no. is 4.47.

Fairness's No.7(Do you think you cancomplain about unfairtreatment without fear orpenalty?)The avg is 2.83.



Attach: 6 is great ; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know.

Employee Satisfaction Survey Results Analysis

Area Headcount AverageWithin 36 questions Within 5 groups

Area Department Credibility Respect Fairness Pride Camaraderie AvgRegion 1 Dept 1 3.59 3.42 3.29 3.96 3.95 3.63

Region 1 Dept 2 4.66 4.02 4.41 3.92 4.71 4.37

Region 1 Dept 3 5.14 4.42 5.21 4.86 5.2 4.99

Region 1 Dept 4 4.94 3.83 4.52 4.81 4.73 4.62

Region 1 Dept 5 3.88 3.59 3.77 4.82 4.45 4.07

Region 1 Dept 6 4.99 4.56 4.43 4.8 5.1 4.79

Region 1 Dept 7 5.77 5 4.14 5.64 5 5.19

Region 1 Dept 8 5.01 4.47 4.66 4.89 4.78 4.79

Region 1 Dept 9 5.52 4.36 4.65 4.78 4.51 4.87

Region 1 Dept 10 4.87 4.07 4.57 4.91 4.68 4.66

Region 1 Total 3.84 3.15 3.28 3.54 3.81 3.56Region 2 Dept 1 4.55 4.22 4.33 3.76 4.33 4.27

Region 2 Dept 2 4.27 4 4.14 4 4.4 4.17

Region 2 Dept 3Region 2 Dept 4Region 2 Dept 5Region 2 Dept 6Region 2 Dept 7Region 2 Dept 8Region 2 Dept 9Region 2 Dept 10 4.82 4 4.71 5.14 3.4 4.53


Region 3 Dept 2 4.27 4 4.14 4 4.4 4.17



Region 4 Dept 2 4.27 4 4.14 4 4.4 4.17


Region 4 Total 3.97 3.51 3.53 3.54 3.78 3.7

3.85 3.22 3.35 3.57 3.77 3.58

The three highest scores are in green and the three lowest scores are in yellow.

Attach: 6 is great ; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know.

Attach: 6 is great ; 5 is good; 4 is better than average; 3 is average; 2 is some; 1 is a little; 0 is non existent, do not know.Employee Satisfaction Survey Results Analysis

Company Total

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Sample Employee Satisfaction Measurement Tool