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Samsung Tab2 Promo
Websitewww.samsungpromo.in/tab2
Landing Page
Avail Offer
Successful IMEI validation
Thank You Pop-up
ERROR SCENARIOS
Incorrect IMEI format
Automatic mailer will be sent that you attempted to redeem however the IMEI no was not valid.
Double Redemption
Owned Media Banner – Category
Owned Media Banner – Tile
REDEMPTION PROCESSManagement and Results
Backend Flow
From registration to delivery of freebie / TAT
Day 0
Day 1-3
Day 4-7
Day 8-10
Day 10-13
Day 10-14
-Timeline followed when the stocks were already on warehouse. On certain cases timelines had to be re-worked due to non availability of stocks and octroi payments/ speedpost cases-Based on working days
Customer Support
•Toll free support on 1800-121-7900
•Email Support on [email protected]
• Customers getting email post online registration, carry registration details along with details of helpdesk (email id and helpline number) where they can register their query/escalation if there any
•Customer can see live status of their redemption by providing IMEI no. at www.samsungpromo.in/tab2
Customer Support Scenarios
Customer claim 1 : Not received the gift
Pull out logistics delivery confirmation
Customer claim 2 :Received the gift in
tampered condition
Customer claim 3 :My IMEI number shows as
already redeemed offer
Customer claim 4 : Not able to validate my
IMEI number
Inform the customer that he shouldn’t have
accepted the package if it was tampered
Call for the invoice , if valid dispatch gift again ,
inform Samsung of double redemption on that IMEI
Tell consumer that offer is valid only for TAB bought
during offer period
Customer claim 5 :I bought the handset
during offer period, but my IMEI number not valid
Call for invoice & if valid dispatch the gift & inform
Samsung
Thank You
