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PUBLIC
SAP SE
April 2018
SAP Enterprise Support Advisory CouncilProgram Overview 2018
2PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Agenda:
Introduction to SAP Enterprise Support Advisory Council
SAP Enterprise Support Advisory Council Focus Topics 2018
SAP Enterprise Support Advisory Council Timelines
3PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory CouncilCo-innovate with SAP on strategic topics
SAP Enterprise Support Advisory Council (ESAC)
Participants become early adopters of the latest support innovations. They also profit from a bigger investment from SAP’s side (e.g. expert
advice) and by directly influencing SAP’s support offering in a meaningful way based on own requirements.
Co-Investment
Co-Innovation
Close Collaboration
Discuss and share ideas with SAP
experts and other customers
in SAP Enterprise Support value maps
and remote and on-site workshops
Customer
Pilot new offerings
Direct feedback
TransparencyDirect influence
Expert access
Early adopter
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SAP Enterprise Support Advisory Council185 participating customers globally in 2017
185customers
42countries
350+ professionals
1truly global program
SAP Enterprise Support
Advisory Council 2017North America
42 customers
EMEA93 customers
APJ27 customers
Latin America23 customers
5PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Pets at Home, UKBecoming a digital enterprise and driving cloud adoption by
leveraging SAP Enterprise Support
>> Access video
Stara, BrazilEmbracing digital transformation with the help of SAP Enterprise
Support
>> Access video
OTE Group, OmanMaking a solid business case for investing in the cloud with SAP
Enterprise Support
>> Access asset
Manchester Airports Group, UKLeveraging SAP Success Plans to manage growing business
>> Access video
SAP Enterprise Support Advisory CouncilSelected customer references
6PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory CouncilProgram highlights 2018
✓ Program is open to all customers under SAP Enterprise Support
✓ Services and workshops are typically delivered remotely, but in some cases also on-site
✓ Customers are encouraged to present their projects and KPIs at customer events
✓ Not a strictly annual program, e.g. depending on the work stream a project could only take a
couple of months or could also be continued in the subsequent year
✓ Results and achievements may be used to create reference assets together with the customer
✓ Customers get additional value such as expert advice, access to exclusive (pilot) services, and more
✓ Participation is free of charge
✓ Work streams have limited capacity, typically seats are provided on a “first come, first serve base”
✓ Not a static program, additional work streams may be added in the course of the year if needed
2018
7PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Agenda:
Introduction to SAP Enterprise Support Advisory Council
SAP Enterprise Support Advisory Council Focus Topics 2018
SAP Enterprise Support Advisory Council Timelines
8PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory Council Work streams 2018
SAP Cloud Solutions
Integration
SAP Leonardo - Digital Innovation
SAP S/4HANA On-Premise
SAP S/4HANA Cloud
We will co-innovate with participating customers within these five work streams in 2018:
In addition, hybrid landscape scenarios will be covered within all five work streams.
9PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory CouncilSAP Cloud Solutions work stream
▪ Start piloting new SAP Hybris Cloud for Customer success checks with customers, initial focus on
Performance checks
▪ Continue piloting new SAP SuccessFactors Success Checks coming into the portfolio with special
focus on automation and adoption
▪ Start discussions with customers on other SAP Cloud products such as SAP Cloud Platform and
Hybris Marketing
▪ Drive innovation adoption, focused on new functionalities
▪ Educate customers on business benefits and enable them via best practices
▪ Provide guidance on hybrid landscape scenarios
▪ Empower ES/PS colleagues with lessons learned
We are extending the coverage to co-innovate on success deliverables for additional SAP cloud solutions such as C4C.
10PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory CouncilIntegration work stream
Co-innovation to focus on the consumption readiness of
Hybrid business processes using SAP’s fit to standard
Integration best practices on SCPI* and other
middleware platforms**
Fit to Standard Integration Architecture for SFSF, C4C, Ariba and S4HC
Fit to Standard Integration Interfaces for SFSF using SCPI*
SAP Integration best practice sharing for SFSF, C4C, Ariba and S4HC
* SAP Cloud Platform Integration ** Process Integration and Point to Point
Hybrid Success planning for
LOB and ERP Cloud
Architecture and Interfaces
Hybrid Success configuration
review for Integration
deployments
Quarterly release adoption and
consumption for SCPI* and
other technologies*
ESA and CSM Internal
Enablement and Empowerment
End to end Integration configuration review for SFSF using SCPI*
Recommendations
Quarterly introduction of new Integration packages and features
Change management and impact insights
Adoption guidance
11PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
ESAC Cloud Integration Co-innovation Approach for 2018
LaunchVerifyRealizePrepare
Hybrid Success Planning
Checks and WebinarsHybrid Success
Configuration Checks
Integration
Quarterly
Adoption
Webinars
Solution
LifecycleGo-Live
* SAP Cloud Platform Integration ** SAP Process Integration
Hybrid Planning Checks
1. On premise to Hybrid Landscape
transformation
2. Hybrid security and connectivity
planning
3. Data Migration best practices
4. Fit to standard integration
architecture
5. Fit to standard interfaces
6. …
Hybrid Planning
Webinars
1. S/4Hana Cloud to other Cloud LOB
solutions
2. Ariba to other Cloud and On
Premise solutions
3. …
SFSF Talent Hybrid Checks
1. Connectivity
2. Employee Profile
3. Recruiting
4. Onboarding
SFSF Employee Central
Hybrid Checks
1. Connectivity
2. Cost Center Replication
3. Employee Data Replication
4. Organization Object Replication
Integration
Adoption Webinars
1. SFSF Integration Center
2. Point to Point technology
3. SCPI* pre-packaged content
4. PI** pre-packaged content
12PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
ESAC Integration Work Stream – Customer and Partner ReferencesGaining confidence and speeding the adoption of integrated cloud HR
Soltius, New ZealandGaining confidence in cloud integration with SAP
Enterprise Support Advisory Council
>> Access business transformation study
Impetus, IndiaGaining confidence to adopt integrated Cloud HR with SAP
Enterprise Support
>> Access business transformation study
Carsa, ArgentinaCreating an integration road map through cloud integration with
SAP Enterprise Support
>> Access business transformation study
Mphasis, APJHelping Customers make the Right Choices with SAP Enterprise
Support
>> Access business transformation study
DERCO, ChileSpeeding Integrated Cloud HR Transformation with SAP
Preferred Success
>> Access business transformation study
13PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
▪ Learn how SAP Leonardo, the digital innovation system, can support your digital innovation journey
▪ Get help creating a successful digital innovation strategy and building your respective roadmap
▪ Prepare for your SAP Leonardo project following the SAP Leonardo design-led innovation process
▪ Get started with SAP Leonardo Application Enablement and to create a digital twin
▪ Understand how you can integrate and bring business systems into Leonardo IoT use cases
▪ Receive guidance from SAP experts with a hands-on experience sharing, e.g. on building IoT apps
▪ Get help to evaluate SAP cloud solution extension scenarios
▪ Leverage expert guidance and get enabled via SAP best practices
▪ Get guidance on decision making for OnPremise SAP Fiori vs. SAP Fiori Cloud
▪ Use hands-on enablement on SAP Fiori Cloud with your own business data
▪ Learn how to successfully mobilize your favorite Fiori apps
Co-innovate with us on the latest hot topics, covering IoT,
machine learning, blockchain, Cloud platforms, and more.
SAP Enterprise Support Advisory CouncilSAP Leonardo: Digital Innovation work stream
Digital Innovation
Strategy & Roadmap
SAP Leonardo
Application Enablement
Extend SAP Solutions
with SAP Cloud Platform
Experience SAP Fiori
Cloud and Mobilizing of
the Applications
14PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
PLAN BUILD DEPLOY
Intro Call:
Why Digital Innovation?
Why ESAC?
Why customer?
APRIL JUNE JULY AUGUST SEPTEMBER OCTOBERMAY
Onboarding Call:
Scope & Scenario
Prerequisites
Timeline & Deliverables
Criteria for Success
SAP Lead
Customer Lead
SAP + Customer
Prerequisites Set & Validated
Account + software
Landscape Setup
Remote connectivity
Scenario implementation /
Exercises fulfillment
Developers trained
Troubleshooting-on-Request
POC VALIDATION
Criteria for Success are met
Technical collaboration ends
NOVEMBER
Follow-up Plan
Post communication
Next actions definition
Participation to
Virtual ESAC Summit
Digital Innovation > Interaction RoadmapTimeline example
15PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory CouncilSAP S/4HANA On-Premise work stream
Get expert guidance during the planning phase of your journey towards S/4HANA on-premise.
▪ Help customer provide strategy during Planning phase
▪ Technical architecture and migration strategies
▪ Functional implementation overview and best practices
▪ Technical implementation requirements, recommendations & best practices
▪ Guidance on support offering on how to transition from planning to implementation or
implementation to operation
16PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Enterprise Support Advisory CouncilSAP S/4HANA Cloud work stream
Besides SAP S/4HANA On-Premise, SAP S/4HANA
Cloud is now also volume-ready. It will pay off for you
to be an early adopter extending the accompanying
deliverables together with us.
▪ Carry on piloting new SAP S/4HANA success checks coming into the portfolio for both the build and
run phases of our customer.
▪ Focus areas:
❖ Onboarding
❖ Integration
❖ Extensibility
❖ Project milestone checks
▪ Drive innovation adoption, improving our customer´s return of investment (ROI)
▪ Ensure adherence to SAP S/4HANA Cloud best practices
▪ Guide customers via empowering and advisory
▪ Use customer´s feedback and lessons learned to broaden and improve the quality of our services
17PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Success Check
Q Gate
Success Check
Q Gate
Success Check
Q Gate Success Check
Q Gate
SAP S/4HANA Cloud: Pilot ServicesImplementation phase
Prepare Explore Realize Deploy Run
Getting Started
Remote Workshop
Plan a S4HC project
Success Check
Release Adoption
Success Check
Integration
Webinars, Tutorials
Go-Live Support
Success Check
User Configuration
General
Available
Restricted
Availability
/ Pilot
Planned
/ Development
Communities
Success Check
Innovation
Learning
Resources
Success
Resources
SAP Enterprise Support Academy through SAP Learning Hub: Meet-The-Expert (MTE) & Tutorials
18PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Agenda:
Introduction to SAP Enterprise Support Advisory Council
SAP Enterprise Support Advisory Council Focus Topics 2018
SAP Enterprise Support Advisory Council Timelines
19PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
2018 Q1 Q2 Q3 Q4
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
SAP Enterprise Support Advisory Council 2018 Timelines
• Completed • In Progress • Planned
Program 2018 internal kick-off
Launch of work streams
Involvement of customers
Define work stream topics
Review with stakeholders the need for further work streams
Customer engagement (per work stream)
Customer onboarding
ESAC Summit ESAC quarterly updates ESAC quarterly updates
External MTEs per work stream (on demand)
20PUBLIC© 2018 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Next Steps and More Information
Contact & follow us:
How to Contact:
About SAP Enterprise Support Advisory Council:
https://support.sap.com/esac
http://sapsupport.info/esac
About SAP Enterprise Support:
https://support.sap.com/enterprisesupport
About SAP Enterprise Support Academy:
https://support.sap.com/esacademy
About SAP Enterprise Support Value Maps:
https://support.sap.com/valuemaps
Thank you for your time!
More information?
https://support.sap.com/esac
http://sapsupport.info/esac
Questions?
Thank You.
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