INTERNAL

Sabrina Dick, HR Director SAP Central & Eastern Europe

SAP HR Digital Experience

brought to you by SAP HR

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Our HR Guiding Principles aim at world-class HR consumer experiences

Consumer satisfactionDeliver enjoyable HR services

with human touch

StandardizeScale while providingpersonalized HR services

SimplifyMake HR interactions

smooth and easy Consumer experiences

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Why we all need to evolve.

Customer expectationsEmployees are digital consumers and expect the same from their employer.

SAP’s Digital Business FrameworkWe are enabling our customers to transition to digital businesses and Run Simple.

Digitalization is the new norm

Digitization is changing businesses, processes and people.

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Three dimensions of SAP’s digital transformation

Culture TechnologyBusiness

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Cultural Transformation.

FromPROFIT

ToPURPOSE

FromCONTROLLING

ToEMPOWERING

FromHIERARCHIES

ToCOMMUNITIES

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2017+

Leading-Edge

Three-Pillar-Model

Globalization of HR along three pillars of responsibility (Business Partnering,

Transactional Servicing, Design)

2013 – 2016

Transformed

2005 – 2012

Globalized

Enhanced Three-Pillar-Model

Transformation to become more scalable, cloud enabled and customer focused

Experience-Focused-Model

Holistic end-to-end setup for a superior HR customer experience provided by One HR

HRBP

HRPractices

Legend: = Build (design)= Business partnering = Run (recurring execution)

We take our HR Operating Model to the next level focusing on experiences.

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HR technology innovation enables us to design engaging HR services.

SuccessFactors Mobile

LMS

Recruiting

Pre-start portal Onboarding forms

Onboarding

People ProfileEmployee Central

Learning

Workforce analytics

HR analyticsSocial

collaboration

HR Core

Continuous Performance ManagementPerformance & goalsDevelopment planning360° FeedbackSuccession Management

Compensation Planning

SAP Talk

Recruiting MarketingRecruiting ManagementMultiposting

TotalRewards

Own SAP

Appreciate

SAP AlumniSAPCloud

Platform

SAP JAM

External Workers

Travel Expense

LMS

Cloud Transformation

Employee Engagement Agility & Innovation Simplify & Standardize Total Cost of Ownership

85 Engagement Index(+3 in 2016)

50 go-lives in 2017 so far

80% of HR processes in the Cloud

5 Global on-premise systems to the cloud

HR Service Satisfaction is at an all time high

75% of the go-lives were quick wins (< 3 months to go live)

HR customer satisfaction at an all time high with 7.8 (scale 1-10)

+ Multiple decentralized LMS to One Global Learning Platform

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We continue to boost HR Customer Satisfaction*

*Source: Annual HR Customer Feedback Survey2017 data point refers to data collection January 2018 (retrospective assessment of 2017)

6.36.5

6.3

7.0 6.9

7.57.8

8.0

5

5.5

6

6.5

7

7.5

8

8.5

9

9.5

10

2006 2008 2010 2012 2014 2015 2016 2017

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And the market agrees. In 2017 alone, we received 281 employer awards*.

*Several awards have been received in multiple locations.

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We are proud – but we don’t stop!

The journey never ends – the experience only gets better…

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Sabrina DickHR DirectorCentral & Eastern Europe

Thank You – let‘s stay in touch!

#D ig i t a lHR