SAP RDS Partner Sales Guide

SAP ERP rapid-deployment solution for Shared Service Framework

Overview

Name Mary Sidlauskas

Function Director

Department HR Line of Business Solutions

Name

Function Director

Department HR Line of Business Solutions

Introduction

© 2011 SAP AG. All rights reserved. 3

Agenda

Improve Productivity

Rapid Deployment Solutions – Introduction

Rapid Deployment Solution for SAP ERP Rapid-Deployment Solution for Shared Service Framework

Rapid Deployment Solutions and SAP Partners

Improve ProductivityShared Service Framework


Top Issues Leverage technology Generate cost savings Improve service quality Support setup of new Shared Service

Organizations Majority of operational budget spent

for reacting on incidents and problems Poor service processes Lack of insight

What Are Your Top Issues Today?


Your HR VisionFinding a Solution to Help Realize Your Goals

Business BenefitsWhat You Can Achieve

Entry point for shared service functions across a global organization

Improved and automated service delivery

Reduced operational service delivery risk

Improved service quality

Pro-active maintenance of service delivery processes enabled

Access to transaction information provided

Reduced overall deployment and investment risk

Rapid Deployment SolutionsIntroduction


Today’s reality…

“Statistics state that up to 70% of IT projects run late, over-budget, or do

not meet planned goals…Consequently, implementation risk is a critical factor…”

From “Introducing Packaged Solutions” by Michael Krigsman

"Customers today want choices in how they scope, configure, and deploy business software."

Peter M. Russo, Managing Director of Pierre Audoin Consultants

„Now when companies think about implementing an application, they

really want to implement an integrated solution“

Henry D. Morris, Senior Vice President of Worldwide Software and Services, IDC


You want to…

… ensure the most predictable and fastest time to business value

… deliver the integration the business demands to start and grow without compromises

… choose from a modular ready to use portfolio of solution, deployment and pricing options


SAP and a Global Partner Ecosystem offer Rapid Deployment solutions to meet specific business needs…

SoftwareQuickly address the most urgent business processes

ContentSAP best practices, templates and tools make solution adoption easier

EnablementGuides and educational material speed end user adoption

ServiceFixed scope and price provides maximum predictability and lowers risk

SAP RAPID DEPLOYMENT SOLUTIONS

Service

Software

Enablement

Content

RAPID DEPLOYMENT

SOLUTIONS


… which allow predictability, out-of-the-box integration and adoption choices as business demands

Predictability Fast value in days/weeks Fixed cost and fixed best practice scope

Integration Integrated start and growth options Immediate and future IT and business

processes landscape integrity

Choice Modular packages to meet specific business

needs and allow individual adoption paths Flexible licensing and deployment options

SAP RAPID DEPLOYMENT SOLUTIONS


Predictability: Solution adoption made simple

Predictability

Implementations in a matter of days/weeks

Clear pricing, scope, timelines and outcomes

Proven best-practices from an extensive customer and qualified partner ecosystem


Integration: Investment protection today and tomorrow

Holistic integration approach for a consistent business process evolution

Out-of-the-box Integration for individual start and growth options to extend exisiting IT landscape

Integrity of IT landscape for future adoption paths beyond Rapid Deployment Solutions


Choice: Modular approach to meet unique business needs

Modular packages to meet specific business needs and adoption paths.

Various deployment options to drive innovation adoption (on premise, on demand, on mobile)

Available via various channels at flexible pricing and financing options


Time-to-market of new business capabilities

Rate of change of TCO Reduction

What do SAP Rapid Deployment Solutions mean for you?

Ratio of service versus license costs

Ratio of successful and failed projects

Ratio of initially defined versus delivered project scope

Assurance that accomplished resultswill meet business need!

Ratio of IT budget versus revenue


Why have customers chosen SAP Rapid Deployment Solutions?

8

Weeksto go-live

15%

Reduction in project costs

4

Week implementation


Delivered by SAP or qualified partners

Large Global Partner Ecosystem maximizes availability of and choice within the Rapid Deployment Solutions portfolio

System integrators and value-added resellers provide industry and LoB specific capabilities and expertise

Cloud partners provide the deployment options to match your business needs


Get the most out of your business – NOW!

Quickly meeting your most pressing business needs on unprecedented predictability to adopt and manage business solutions

Enabling strategic business adoption paths with out-of-the-box integration for start and grow options as your business demands

Giving choice by providing a modular and well defined portfolio of solution options together with a Global Partner Ecosystem

Rapid Deployment SolutionFor Shared Service Framework


What‘s in SAP Shared Service Framework rapid-deployment solutionfor human capital management?

Scope itemsService Request Creation via internal

user call from CRMService Request Creation from ERP

Solution value profile Preconfigured software Affordable with transparent and

reasonable pricing Rapid implementation in as little as 5

weeks Fast time to value Low total cost of implementation Clearly defined fixed baseline scope Fixed-price implementation services Foundation to grow your HR vision

A Compelling HR SolutionDelivered Quickly And Affordable

Did you know that with SAP Shared Service Framework for human capital management,you can achieveA time for HR to respond to data analyses requests reduction of 20-30%?A leave and vacation processing time reduction of 90%?An HR processing time reduction of 30%?


Service Request Creation Via Internal User Call From CRM functionality delivered in SAP CRM 7.0 EHP1 comprises:

Employee Identification and Service Request Creation

Service Request Investigation

Incident Dispatching (optional)

Service Request ClosureSolution Confirmation

Service Request CreationScope Item Overview Reference Process Options

BenefitsSignificantly improved and automated shared service delivery through reduced efforts spent

on ticket creation, information collection, and navigation for further processing resulting in reduced time spent per transaction and headcount

Entry point for shared service functions across a global organizationReduced operational service delivery risk through faster problem resolution, improved

documentation, lower error rates, less escalations, reduced cycle times, and value add service to the business

Pro-active maintenance of service delivery processes enabledAccess to transaction information providedReduced overall implementation risk through transparent and fixed pricing with clearly

defined baseline scope

Reference Process 1: Service Request Creation Via Internal User Call From CRM

Reference Process 2: Service Request Creation From ERPService Request Creation

From ERP functionality delivered in SAP CRM 7.0 EHP1 and SAP ERP HCM 6.0 EHP5 comprises:

ERP Service Request Creation and CRM Inbox

Service Request Investigation

Incident Dispatching (optional)

Service Request ClosureSolution Confirmation


Successfully DeployIn As Little As 5 Weeks

Expectations

User-Acceptance TestingEnd-User TrainingSign-Off and HandoverSupport

Deploy

Successful Rollout & Adoption

Configuration Documentation

Start

Mutually-Approved ScopeWorking SAP CRM and

SAP ERP Systems

Project ManagementKick-Off WorkshopTechnical Infrastructure Setup

Installation CheckImplementationKey User TrainingTransports

Run

Superior Continuous Support

Results

1 2 3


Installation check

Scoping workshop to confirm predefined requirements

Project documents: work breakdown structure including a project schedule, test scripts, and a scoping questionnaire

Activation and unit test of chosen packages for the SAP Shared Service Framework rapid-deployment solution for human capital management in the development system

Knowledge transfer to key users on configured SAP CRM and ERP systems

What does SAP deliver?

Provide the IT infrastructure (server)

Install or upgrade to the SAP CRM 7.0 EHP1 and the SAP ERP 6.0 EHP5 applications on the development, quality assurance, and production environments

Provide fixed contact people in the business and IT departments

Data Migration

Transports into quality assurance and production environments

Conduct end-user training and change management

Testing and Go-Live

What do you have to do?

Key DeliverablesEngagement Model


Solution DemonstrationLook & Feel


Don’t Just Take Our Word For ItWhat Customers Are Saying About SAP Shared Service Framework

“SAP ERP helped us establish a single HR master database across a diverse workforce. This also integrated with other systems at L&T, resulting in operational efficiency and optimizing our employee information.”Vipin ShuklaEVP Corp. Governance & Shared ServicesLarsen & Toubro

“The shared service center increases the value proposition of HR operations. It relieves HR of time-consuming administrative functions and creates more freedom for strategic tasks.[…] we were able to design and implement general processes faster and more cost-efficiently.”Jürgen SchmidHead of E.ON Personal DirektE.ON Energie AG

“With the Employee Interaction Center from SAP, all requests to the system are documented and can be put to use for continuous quality improvement.”Christian DassonvilleHR Shared Service Center Manager EuropeSappi Fine Paper Europe

“We use SAP CRM to operate ouremployee interaction center, whichtracks HR inquiries and helps us manage complex transactions. We have the transparency and insight to make informed decisions and improve the effectiveness of HR services.”Leslie WaltkeGlobal VP HR OperationsSAP AG

“The SAP software and the shared-services model have enabled a group as diverse and dynamic as ours to establish better controls and bring about standardization.“Dilani AlagaratnamHR, Legal and SecretarialJohn Keels Holdings PLC


FAST TO DEPLOY AND EASY TO CONSUMERapid deployment – Preconfigured software that delivers essential HR

processes in as little as 5 weeks

Reduced complexity – A robust HR solution from a single vendor, with superior global support, means fewer worries for you

1

2

3BUILDING FOR SUCCESS

Foundation for growth – start small, prove the solution value, then grow on your schedule to the full SAP CRM, ERP HCM, and SSF applications, if needed

Improved and automated shared service delivery – the solution reduces time spent per transaction, efforts, headcount, and operational service delivery risk while improving service quality through the value add service to the business

COMPETITIVELY PRICEDAttractive and reasonable pricing – Affordable and transparent, includes fixed

price implementation services, so that you meet your budget requirements

Predictable and transparent costs – Low, predetermined fees and clearly outlined deliverables mean no hidden fees or ˝gotchas˝ for delivered solution

Key TakeawaysSummary

Rapid Deployment Solutionsand SAP Partners


RDS DELIVERY OPTIONSCustomer engagement work flow

Customer signs software Contract

SAP Lead Partner Lead

Reduced risk for customer and RDS brand

Gain access to SAP delivery methodologies/accelerators supported by corresponding online knowledge products at a starting of EUR 15K for up to 50 consultants

Partner Implements Partner Implements leveraging SAP Service Contentleveraging SAP Service Content

Partner to match the SAP RDS promise

Partner to leverage the free of charge, RDs specific best practices

Meets certain quality gates

Scalable – no SAP contract and minimal enablement required

Partner ImplementsPartner ImplementsUsing Own Service ContentUsing Own Service Content

One Vendor

SAP accountability

SAP consulting to have a clear fixed scope, time & price offering for every launched RDS

SAP ImplementsSAP Implements

RDS – SW Component

RDS - Service Delivery

RDS Sales Cycle Promise


PARTNER ENGAGEMENT – HIGH LEVEL WORKFLOWBasic Building Blocks – Partner View

Partner Interest

Contact Partner Manager

Partner to meet basic qualifications

EngageEngage

Basic On-Line Enablement(Partner Portal, Enablement Calendar)

Partner to Create an Offering Published on EcoHub

BuildBuild

Lead Generation and Campaign Management (Leverage PSA, Virtual Agency, EcoHub landing page)

Performance Driven Management

Lead Management via EcoHub (optional)

Execute

Execute

3

2

1 Evaluate Partner

Evaluate Offering

Quality Delivery

Quality Quality GatesGates


WHERE TO START?

Learn about the available SAP Rapid Deployment solutions Go to the partner portal (http://partner.sap.com/rds)

If it fits your focus area and domain expertise Contact your partner mgr.

Once approved you will receive the required support to take you through the engagment life cycle and you will receive the defined benefits




Public SAP HCM Webpage

www.sap.com/hcm

Customers/Partners

http://service.sap.com/rds-ess-mss

http://ecohub.sap.com/catalog/?search=rds#!search:0

Questions

[email protected] (general)

[email protected] (for SAP Consulting)

SAP Internal

https://portal.wdf.sap.corp/go/rds

Further Information

Thank You!

Contact information:

mailto:@sap.com

Mary Sidlauskasmailto:[email protected]

Documents

SAP RDS Partner Sales Guide