SAP Solution Manager BPM

• Business Process Monitoring– Introduction

– BPM for Order to Cash

– BPM Screenshots

• Project Timeline & Deliverables• BPM Specification Examples• BPM Benefits• Path Forward

Agenda

• Definition of Business Process Monitoring• Business Process Monitoring is the proactive and process-oriented

monitoring of a company‘s core business processes

• It includes the observation of all technical and application-related functions that are required for a smooth and reliable flow of the core business processes

• Goals of Business Process Monitoring• Detect problem situations as early as possible in order to solve them

as fast as possible -before they become critical for the business

• Enable the customer‘s Solution Support Organization to respond to and to solve problems more proactively(i.e. before end-user call or open trouble tickets)

• Cross-application monitoring objects include:– Dialog Performance, Update Errors, Background Jobs, Due List Log

– Throughput and Backlog Indicators (TBI)

• Issue resolution or escalation procedures can be configured in BPM

Business Process Monitoring

• Can you answer the following questions for your Order to Cash process?

• How many Sales Orders are open (not or only partially delivered)?

• How many Sales Orders cannot be processed any further, because they are incomplete, have a delivery, billing or credit block?

• How many outbound deliveries are open (goods issue posting not complete)?

• How many picking transfer orders are open (not confirmed) in your warehouse management system?

• How many outbound deliveries have GI posted but no invoice was created?

• How many invoices have been created but were not printed?

• How many sales invoices were not posted to FI?

• If yes, how long does it take to retrieve this information per sales organization, plant or warehouse?

Why Focus on Business Process Monitoring?Application Oriented

Create Sales Order

Create Outbound Delivery

Confirm Pick/Pack

Post Goods Issue

Create Billing Document

Post Incoming Payment

- Dialog performance time- No of update errors- Percentage of open sales orders

- Errors in delivery due list log- No of open deliveries

- Background Job: Start Delay, Maximum Duration, Job Cancellation, errors in job log

- Errors in billing due list log- Sales invoices not posted to FI

BPM for Order to Cash

- Orders with delayed deliveries

BPM Screenshots

BPM Screenshots

Trend Analysis for Selected alert

Project Timeline

Task Responsibility

Installation/Upgrade of Solution Manager to the latest release

Client

Installation/Upgrade of all required plug-ins for Solution Manager and the managed systems

Client

Provide ERP Logic with access to Solution Manager, ECC, CRM etc

Client

Identification of process steps in the business process

ERP Logic

A typical BPM implementation for two business processes takes about 6 to 8 weeks and requires two resources

Week 1

Project Timeline

Task Responsibility

Validation of Solution Manager setup, plug-ins etc ERP Logic

Work centers access validation ERP Logic

Basic Solution Manager configuration ERP Logic

Set up of the System Landscape ERP Logic, Client

Set up RFCs and connect the managed systems to Solution Manager

ERP Logic, Client

Identification of process steps in the business process

ERP Logic

Week 2

Project Timeline

Task Responsibility

Identification of process steps in the business process

ERP Logic

Identification of alerts and thresholds for the required process steps

ERP Logic

Map the business process and steps into Solution Manager

ERP Logic

Configure the alerts and thresholds in Solution Manager

ERP Logic

Weeks 3-4

Project Timeline

Task Responsibility

Testing the BPM set up ERP Logic

Week 5

Task Responsibility

Preparation of documentation to be used in training ERP Logic

BPM demo and training ERP Logic

Go-Live and support of BPM ERP Logic

Week 6

• Deliverables at the end of the project include:– Business Process Monitoring for specified processes in Solution

Manager• Set-up Monitoring of Orders with delayed Delivery

• Set-up Monitoring of incorrectly processed Messages

• Set-up Monitoring of Sales Invoices not posted to FI

• Check Alerts for Orders with delayed Delivery

• Check Alerts for incorrectly processed Messages

• Check Alerts for Sales Invoices not posted to FI

• BI Integration (Trend Analysis)

– BPM Specifications (examples in the following slides)

– Training materials

• Expand Business Process by one Step

Project Deliverables

BPM Specifications – Order to Cash

BPM Specifications – Procure to Pay

BPM Specifications – Production

• Proactive monitoring of business processes to resolve problems early resulting in reduced business process downtime

• Improved service level fulfillment with regard to customers and vendors by monitoring throughput and backlog in the business process

• Availability of detailed information regarding the problem leads to decreased problem resolution time

• Manual monitoring efforts could be avoided so that the Support Organization can focus on value-adding activities

Benefits of BPM

• Auto-reaction methods (email, SMS) lead to timely recognition of problem situations

• Eliminate the cost and complexity of third-party process monitoring systems

Benefits of BPM

Typical next steps after the preliminary implementation:

• Recommendation from the business team for monitoring thresholds

• Configuration of issue resolution/escalation procedure which also involves determination of individuals or teams responsible for various alerts and notifications

• Implementation of Business Process Monitoring (BPM) for other business processes such as Production, Reverse Logistics, Lead to Order (CRM), Financial Closing, Acquire to Retire Fixed Assets, Hire to Retire etc.

Path Forward

Thank You

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