SAP Solution Manager 7 - adfahrer.com speaker...SAP Solution Manager 7.1 ... Near Zero Downtime Landscape Transformation Custom Code Management Upgr. Dependency Analyzer Upgrade Roadmap

SAP Solution Manager 7.1

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© 2011 SAP AG. All rights reserved. 2 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Agenda – Contents

This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement

Background

SAP Solution Manager 7.1 – Strategic direction

SAP Solution Manager 7.1 – Highlights

How can we help customer to create a Solution Manager Roadmap

Action Plan to TQM/ESA

EGI Portfolio

New Consulting Services

Background





EGI Portfolio



Accelerated Innovation with Sybase Unwired

Platform (SUP) e.g. Executive Purchasing Sign Off

Integrated E2E Application Lifecycle Management Sybase Unwired Platform Updates integrated in Maintenance

Optimizer

Device Software integrated in Software Release Management

and Correction and Transport system

Deployment (+Tracking) via AFARIA

Consistent deployment of SAP SOA services on SAP Gateway

Integration Validation Transactional Consistency from Workflow creation to Sign off /

Rejection (Tracking of every process step)

Exception management and Root Cause Analysis Enablement

Run SAP like a Factory Monitoring of workflow items

End user experience monitoring

Exception Handling

Performance and Availability Management

SUP +

Gateway

SAP ERP


Scope supportability for SAP/Sybase Mobile Platform

End-to-End Root-cause Analysis

• End-to-End Trace Analysis covering mobile client, middleware and backends

• Workload, Exception and Change Analysis as well as System, Database and Host Host specific analysis features

Technical Monitoring, Reporting and Alerting

• System Monitoring / Scenaro based Monitoring covering all necessary Mobile Platform components

• Integration in central Alerting Infrastructure (common alert store and alert inbox) and Reporting infrastructure (KPI Reporting and Management Dashboards)

Central Transport and Deployment Management

• Bundling of all involved software fragments to one project and transport between different landscapes (development, test and production)

• Central deployment at different landscape components based on native tools

Software Download and Maintenance Optimization

• Software download for all necessary software components via SAP Service Marketplace and SAP AppStore

• Support of software component selection via SAP Maintenance Optimizer

Application Incident Management and Remote Accessibility

• Creation of incident tickets in customer landscape and forwarding towards SAP

• Remote access for all server components of Mobile Platform via NetViewer

Co

mp

lete

In

teg

ratio

n in

SA

P S

olu

tio

n M

an

ag

er

an

d S

AP

Su

pp

ort

Ba

ckb

on

e

Customer on Watch program and Service Development

• Provide for mobile platform customer on Watch program covering Global Virtual RCA Team, Service Delivery, Service Development, Product Feedback and Operation Readiness

Background





EGI Portfolio


© 2011 SAP AG. All rights reserved. 7

New Innovations The Solution Tomorrow The Solution Today

Only an upgrade away!

SAP Application Lifecycle Management Roadmap:

“ERP for IT”

Solution Implementation

Test Management

Change Control Management

Incident Management

Technical Operations

Business Process Operations

SAP-Centric Application

Lifecycle Management

Enterprise Resource

Planning for IT


Integrated IT Service Management and Application

Lifecycle Management with SAP Solution Manager



SAP Enterprise Support for the entire Landscape

Background





EGI Portfolio





IT Service Management based on SAP CRM7.0 EHP1 • ITIL-aligned IT Service Management and ALM Processes

• Easy extension to CRM capabilities, aligned with the release strategy of SAP Business Suite

Simplified User Interface • Fully work-center-enabled

• Change and Incident Management : Completely web-based user interface

• Test Management : New, intuitive user interface to guide testers through test execution

New Monitoring and Alerting Infrastructure • Avoid alert flooding with central infrastructure and correlation/aggregation of alerts

• Minimize TCO and “Run SAP like a Factory” with a minimum of FTEs

Seamless integration with non-SAP technologies • Test Management: HP Quality Center, HP QTP and other 3rd party test automation tools

• Incident Management: HP Service Manager, IBM Tivoli, REALTECH Infrastructure Management

• Solution Documentation : IBIS Content integration to enhance usage analysis

Extended usage rights • Single point of contact to cover the IT Service Management

Integration

Ease of Use

Efficiency

Openness

Scope


Orchestrate Your Solution with SAP Solution Manager R

un

S

AP

lik

e a

F

ac

to

ry

Ap

plic

atio

n L

ife

cyc

le

Ma

na

ge

me

nt

Business Process

Operations

Application

Operations

Change, Test &

Release Management

Maintenance Optimization & Security

Incident, Problem &

Request Management

Portfolio & Project

Management

Single Source of Truth

Single Source

of Truth

Solution Documentation &

Implementation

Integration

Validation


Business

Process

Performance

Business

Process

Improvement

Data

Growth

Performance

& Capacity

Management

Business Process

Operations

Business Process

Improvement

Exception

Management

Cockpit

Data Volume

Management

Process Analytics

Run SAP like a Factory – Business Process Operations Operate and Optimize the Business

Mission:

Permanent changes of business are key

drivers for the need to continuously optimize

well established processes.

Cap

ab

ilit

y

Sit

uati

on


Technical

Operations

Performance

& Capacity

Management

Batch

Management

HW

Bottlenecks

Issue

Resolution

Technical

Operations

(“Always On”)

End to End Trace

Exception

Management

Cockpit

Technical

Optimization

Technical Optimiz.

Root Cause

Analysis

Run SAP like a Factory – Application Operations …

0

10

20

30

40

50

60

70

80

90

Time

Mission:

Ideally two FTE per shift may run the SAP

solution. AGS shows how to approach this

goal with Automation, Standardization and

better integration!

Cap

ab

ilit

y

Sit

uati

on


Near Zero

Downtime

Landscape

Transformation

Custom Code

Management

Upgr. Dependency

Analyzer

Upgrade Roadmap

Run SAP like a Factory – Maintenance Optimization

Cap

ab

ilit

y

Sit

uati

on

Mission: “Leveraging and optimizing existing

IT resources and investment”

AGS drives down required time, cost and risk

of applying support-, legal change-,

enhancement-packages and new releases to a

minimum. Leverage SAP standard by clearly

separating custom enhancements from SAP

standard code

Minimize

Downtime

Restructure (Profit Cnt./

Chart of

Accounts)

Acquisitions

& Divestiture

Reduce

Landscape

TCO

Back to

Standard

Protect

Investments

In Upgrades

PROD

still

operational

Clone

PROD

Upgrade

on

clone

Re-Sync

clone

with

PROD

Clone

becomes

new

PROD


Compliance

Secure

Collaboration

Identity & Access

Management

Infrastructure

Security

SW Lifecycle

Security

Cap

ab

ilit

y

Sit

uati

on

Audit Outsourcing

Process

Security /

Collaboration

Access &

Identity

Management

Network,

System, DB

Security

Security

Patches

Mission:

Protecting data and keeping the availability of

SAP solutions is at the core of Security.

SAP provides assessments, security

standards and best-practices for the secure

operation of SAP-centric solutions.

Run SAP like a Factory – Security Protecting data and keeping the availability of SAP solutions


Product, Solution

and Operation

Standards

Process Security &

Data Consistency

Transactional

Correctness

Performance Mission Control

Center

Cap

ab

ilit

y

Sit

uati

on

Implemen-

tation Projects

Complex

Landscape

Integration

Mergers &

Acquisitions

Large Scale

Rollout

Complex

Partner

Collaboration

Mission Control Center for Integration Validation Ensuring E2E Solution consistency

Mission:

Implementing complex solution landscapes

and mission critical business process

scenarios can be a challenging task.

The implementation of complex solution

landscapes with multiple mission critical

business process scenarios is typically

distributed across many teams and in most

cases many stakeholders.

Product Standards:

Transactional consistency: changes in one business transaction are posted completely

or not at all.

Logging of exceptions: highlight exceptions indicating possible data inconsistencies

with appropriate identifiers.

Root cause analysis capabilities to track processing of data in order to identify issues.

Extensibility: no modification of standard code, only use of standard interfaces.

Solution Standards:

Process security: an end user cannot create inconsistent data.

End-to-end transactional consistency: data consistency is ensured across multiple

transactions and systems.

Performance and scalability to meet all business requirements on response times, batch

runtimes etc.

High availability of components ensures a safety net to support mission critical core

business processes.

Operation Standards:

Business process monitoring and exception management.

Management and monitoring of workflow items.

Tracking of exceptions in an incident management system.

Tracking of changes of all components supporting the core business processes.

Pro-active and regular data consistency management.

Pro-active and regular performance and capacity management.

L

i

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o

f

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n

c

o

n

s

i

s

t

e

n

t

o

b

j

e

c

t

s

Result of

Consistency

Check: 6 objects

are inconsistent


Mission:

SAP delivers applications and technologies

to manage all aspects of application lifecycle

management according to ITIL v3.

AGS provides processes, tools, services, and

an organizational model to manage SAP and

non-SAP solutions throughout the complete

application life cycle

End to End Application Lifecycle Management Requirements to Deploy

SAP PPM / cProject /

Solman Integration

Business Blueprint

& Process Config.

Custom Code

Management

Testing

Change & Q-Gate

Management

Cap

ab

ilit

y

Sit

uati

on

Portfolio

Planning

Project

Management Requirements Development Testing

Change

Management

Test Scope Optimization with

Business Process Change

Analyzer

Background

Strategic direction



EGI Portfolio





ACTION 2 : Help customers to create Solution Manager 7.1 Roadmap

HOW : Help customers to utilized EGI portfolio or consulting services based on EGI`s.

http://service.sap.com/enterprisesupport




ACTION 3 : Help customers to Order EGI`s

HOW : http://service.sap.com/enterprisesupport


Full Suite of SAP ALM Quick Wins Based on the Essential ITIL* Scenarios for Application Management

Solution Implementation

Projects Quick Start

Template Managment

Test Management

Test Strategy Asessment

Test Tool Implementation

Test Mgmt Audit Service

Performance Testing Quickstart

Technical Operations

IT Reporting Setup

System Monitoring

Job Management w SAP CPS

SAP Enduser Experience

E2E Root Cause Analysis

Bus Process Operations

Business Process Analytics

BPO Dashboards

Business Process Monitoring

Data Volume Mgmt Cockpit

Application Incident Mgmt

Operations Quick Start

ITSM Workshop

ITSM Deployment Service*

Maintenance Management

Custom Code Cockpit

Business Process Change Analyser

Systems Recommendations

Change Control Management

Change Request Mgmt PoC

CTS+ / Quality Gate Transport Management

Configuration validation

Upgrade

Upgrade Assessment of

Solman 7.1 (mandatory)

Upgrade or Implementation of Solman 7.1*

Upgrade dependency anlayzer Solution Documentation

Solution Documentation (Assistant) Require- ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Management

ALM Planning

ALM Strategic Roadmap

Workshop** (mandatory)

*ITIL v3.0 certified

© 2011 SAP AG. All rights reserved. 24 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement © SAP 2008 / SAP CRM Interaction Center Overview, Page 24

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SAP Solution Manager 7 - adfahrer.com speaker...SAP Solution Manager 7.1 ... Near Zero Downtime Landscape Transformation Custom Code Management Upgr. Dependency Analyzer Upgrade Roadmap