Satisfacerea cerintelor consumatorilor

8/2/2019 Satisfacerea cerintelor consumatorilor

1/49

GBDB^SH]XF HCXNIBHB, NH]NHS]BB,SBDH]HSXFXB B ^Q@]SXFXB

K]XQXF N@FI] IK]BN@F ^N@]DBNHSB

FXN]I]H QHDS]X @MBDH]HI NH]SBJBNISXFXB CH

N@GQHSHDH Q]@JH^B@DIFH DBZHF BBB

C@GHDBXF? ^H]ZBNBB

^QHNBIFB_I]HI? SHEDBNBID D INSBZBSB

HN@D@GBNH

SHGI? ^ISB^JINH]HI NH]BDHF@] N@D^XGIS@]BF@]

N@@]C@DIS@]? HFHZ ^X^BDS@]?

Qr`j. S`f` Gbeihfi S`pif ]`mhrt

=19=


2/49

Nuprbds

Irkughdt...........................................................................................................................>

Nipbt`fuf 9 D` budb khdhrifh prbvbdc n`gudbnirhi d ij inhrb....3

Nh hsth n`gudbnirhi0......................................................................................39.= Nirinthrbstbnbfh udub pr`nhs ch n`g udbnirh.....8 9.=.9 HGBS@]XF...8 9.=.= GHÎOX F...8 9.=.> GBOF@NXF CH N@GXDBNI]H....: 9.=.3 FBGMIOXF CH N@GXDBNI]H.: 9.=.8 ]HNHQS@]XF...:

9.=.: N@DSHUSXF..: 9.> Judn bbfh n`g udbnrbbg idikhrbifh...: 9.>.9 BDJ@]GI]HI ..; 9.>.= S]ID^GBSH]HI CHNB_BBF@]....; 9.>.> BDJFXHDI]HI ]HNHQS@]XFX B.; 9.>.3 BD^S]XB]HI IDKIOI BF@]..; 9.>.8 N]HI]HI CH BGIKBD H.5 9.>.: G@SBZI]HI IDKIOI BF@]...5 9.>.; Q]@G@ZI]HI NXFSX]BB @]KIDB_I [email protected] 9.3 N`gudbnirhi snrb si...91 9.8 C`nughdth `jbnbifh j`f sbth d intbvbtithi g idikhrbif.91 9.8.9 Qr`nhsuf vhrmif...91 9.8.= Gb duti.91 9.8.> ^nrbsìrhi ch ijinhrb..91 9.8.3 ] hjhrituf..99 9.8.8 ] ip`rtuf...99 9.8.: Ghg`rbuf.99 9.8.; Cirhi ch s higi...9= 9.: N`gudbnirhi krij bn...9= 9.; Nudì thrhi bdcbvbcufub prbd s nrbs..9>


3/49

I]KXGHDS

Dhk`nbhrhi hsth uduf cbdtrh nhb gibbgp`rtidb pib itudnb ndc sh pudh mizi udhb ijinhrb. Qhdtru i dhk`nbi ivhg dhv`bh ch n`gudbnirhb ch inhhi hsthjìrth bgp`rtidt s nudìthg tìth bdj`rgibbfh rhjhtìrh fi inhst sumbhnt.Qhrs`dif ig ifhs inhist thg cbd c`rbdi ch i-gb ipr`judci nud`tbdhfh d nhhinh prbvhth n`gudbnirhi d nicruf udhb ijinhrb.

d prbguf nipbt`f ig im`rcit gib gufth thgh d nhhi nh prbvhth r`fufn`gudbnirhi d ijinhrb. Qrbgi dtrhmirh fi nirh ig c`rbt s niut rspuds hsthNh hsth n`gudbnirhi0 . Cbd hxphrbhdich vbich pd inug tbig n pr`nhsufch n`gudbnirh hsth jìrth bgp`rtidt itt dvbii ch zb nu zb ntb d nicruf udhbijinhrb.Bgp`rtidi inhsthbirhzuft b cbd strcidbi sphnbifbtbf`r cbd tìthc`ghdbbfh ch ` chzv`fti dhn`dthdbt, in`rcdcu-b ` igpfìrh cbd nh d nh gibgirh, nu sn`puf `mbdhrbb sunnhsufub d tìth c`ghdbbfh ch intbvbtith.

d i cùi thgi i inhstub nipbt`f ig prhzhdtit itt hfhghdthfh dhnhsirh pr`nhsufub ch n`gudbnirh ntbsumbhnbb dtrh nirh sh pìth stimbfb inhist rhfibh.N`gudbnirhi du sh pìth rhifbzijr ud hgbt`r (phrsìdi nirh tridsgbthbdj`rgibi), ud rhnhpt`r (phrsìdi nirh prbghthbdj`rgibi), ghsio (bdj`rgibi pr`prbu-zbs), nidif b ud n`c. N`gudbnirhi sh pìth rhifbzi dtrhcù phr sìdh,dtrh ` phrsid b ud krup siu dtrhcù krupurb.

d nhi ch-i trhbi pirth i prbgufub nipbt`f ig pudntitjudnbbfhn`gudbnr bb gidikhrbifh. Bdcbjhrhdt ch sbsthguf s`nbif, dtr-``rkidbzibh n`gudbnirhi dchpfbdhth `pt judnbb? bdj`rgirhi, s`nbifbzirhi, g`tbvibi,cbif`kuf, hcunibi, pr`g`virhi nufturbb cbstrinbi, bdthkrirhi.Judnbi ch miz in`gudbnrbb gidikhrbifh hsth BDJ@]GI]HI. N`dcunhrhi `rkidbzibhb prbghth bshfhnthiz bdj`rgibbfh prbgbth ch fi sursh dughrìsh, ph nirh fh bdthrprhthiz b fhtridsj`rg ddcrugrb siu chnbzbbb fh tridsgbth gib chpirth.

d nhf ch-if trhbfhi nipbt`f ig im`rcit N`gudbnirhi snrbs.N`gudbnirhi snrbs, ifturb ch nhivhrmif, rhprhzbdt ` n`gp`dhdt i n`gudbnr bbugidh. N`gudbnirhi snrbs sh pìth rhifbzi prbd cbjhrbth c`nughdth `jbnbifh nugir jb? pr`nhsuf vhrmif, rip`rtuf, cirhi ch shig, pr`bhntuf, rhjhrituf, snrbsìrhich ijinhrb, ghg`rbif. d nicrufn`gudbnrbb snrbsh j`f`sbg nuvbdthfh, cir puthgj`f`sb b udhfh shghd siu chshdh. Inhst tbp ch n`gudbnirh sh dughth n`gudbnirhkrijbn. Krijbnigidikhrbif urgrhth `rc`dirhi b prhzhdtirhi udub idsigmfuch cith rhjhrbtìrh fi ` idugbt pr`mfhg dtr-`gidbhr sbdthtbn, ur ch phrnhput. Du dt`tchiudi hsth bdcbnit s iphfg fi n`gudbnirhi krijbn cirutbfbzirhi hbgmudthth n`gudbnirhib trhzhth bdthrhsufbithdbi rhnhpt`rufub.Bgikbdbfh j`f`sbth trhmubh s jbh rhfhvidth, nfirhb dn`dn`rcid nu n`dbdutuf ghsioufub.


4/49

Nipbt`fuf 9D`budb khdhrifh prbvbdc n`gudbnirhi d

ijinhrb

9.9 Nh hsth n`gudbnirhi0 N`gudbnirhi hsth ` nirinthrbstbn judcighdtif i hxbsthdhb.

Sìth judnbbfh gidikhrbifh sudt rhifbzith nu iout`ruf n`gudbnr bb, ni ud pr`nhs ch dhfhkhrh dtrh ìghdb nu iout`ruf tridsjhrufub ch bdj`rgibh.

Ch ibnb rhzuft nhfh trhb isphnth shgdbjbnitbvh ifh n`gudbnrbb?* BCHH? icbn bchhi nirh trhmubh tridsgbs rhnhpt`rufub.* HGB S@]- ]HNHQS@]? n`gudbnirhi bgpfbn prhzhdi i nhf pubd cù phrsìdh jr ch nirh du irh shds.* NXZDS-DHFHKH]H? utbfbzirhi nuvbdthf`r istjhf dnt s jbh dhfhsch ntrh pirtbnbpidbb fi pr`nhsuf n`gudbnr bb.

N`gudbnirhi hsth pr`nhchuf prbd nirh sh tridsgbth ud ghsio ch hgbt`r fi rhnhpt`r prbd bdthrghcbuf udub nidif. Sìth intbvbtbfh `rkidbzith chìghdb d prhzhdt b iu bzv`ruf d n`gudbnirh. I n`gudbni du dshigd dugibi v`rmb , nbb i snrbh , i nbtb, i isnufti siu i prbvb.

N`gudbnirhi hsti nirinthrbstbn tutur`r vbhubtìrhf`r chìrhnh irhfibdi prhsupudh i n`gudbni nu nhb cbd our. N`gudbnirhi bgpfbn isnuftirh,

ch inhhi phdtru i n`gudbni hjbnbhdt trhmubh s dh chzv`ftg imbfbtbfh chisnuftirh intbv. Xdh`rb n`gudbnirhi pìth cunh fi n`djfbnt phdtrun in`gudbni chsnebs prhsupudh i innhpti pudnth ch vhchrh cbjhrbthb i hxprbgichsnebs pr`prbbfh pudnth ch vhchrh.

d nicruf rhfibbf`r bdthrugidh, n`gudbnirhi i j`st b rgdh ch `bgp`rtid n`vrbtìrh, jrhnvhdt im`rcit d giss-ghcbi, d ghcbuf udbvhrsbtir

b prhudbvhrsbtir, d ghcbuf ijinhrbf`r, cirb d vbii ch zb nu zb. Bgp`rtidi


5/49

inhsthbi rhzuft b cbd strcidbi sphnbifbtbf`r cbd tìth c`ghdbbfh ch ` chzv`ftidhn`dthdbt, in`rcdcu-b ` igpfìrh cbd nh d nh gib girh, nu sn`puf `mbdhrbbsunnhsufub d tìth c`ghdbbfh ch intbvbtith.

9.= Nirinthrbstbnbfh udub pr`nhs ch n`gudbnirh Qr`nhsuf ch n`gudbnirh nuprbdch urgtìrhfh hfhghdth?

9.Hgbt`ruf=. Ghsiouf>. Gbof`nuf ch n`gudbnirh3. Fbdmiouf n`gudbnrbb8. ]hnhpt`ruf:. N`dthxtuf

9.=.9 HGB S@]XF hsth bdbbit`ruf n`gudbnr bb, nhf nirh hfim`rhiz ghsiouf. Hf ifhkh gbof`nuf ch n`gudbnirhb fbgmiouf istjhf dntrhnhpt`ruf s b dhfhik gisiouf j`rgufit. Hgbt`ruf irh crhptuf ch i ifhkhrhnhpt`ruf nu nirh c`rhth s ngudbnh.

9.=.= GHÎOXFhsth j`rgi jbzbni d nirh hgbt`ruf n`cbjbn bdj`rgi bi, pìth jb

ud `rcbd, ` bchh, ud kdc. Ghsiouf irh ni `mbhntbv bdj`rgirhn`dvbdkhrhi, bgprhsb`dirhi, iguzirhi, `mbdhrhi udhb inbudb.Ghsiouf hsth supus udub pr`nhs ch n`cbjbnirhb chn`cbjbnirh cbdtrh nhfhcù

phrsìdh, hgbt`rufn`cbjbn ghsiouf trbgbs bir rhnhpt`ruf chn`cbjbn ghsiouf prbgbt. Ghsiouf hsth hfhghdtuf nirh n`dbdh sbgm`furbfh vhrmifhb d`d-vhrmifhirh ud thxt nirh hsth vbzbmbfbirh guzbn nirh pìth n`dbdh ` ighdbdirh

dhc`rbt.


6/49

Hxhgpfu?Sh r`k strhnb ph fi gbdh ndc th dt`rnb! 9.=.> GBOF@NXF CH N@GXDBNI]Hsiu nidifuf ch n`gudbnirh hsth

cruguf pirnurs ch ghsio cbdsprh hgbt`r sprh rhnhpt`r.

Qìth jbj`rgif n`gudbnirh nh urghiz strunturi bhrirebn i `rkidbzibhbbbdj`rgif

ndc n`gudbnirhi pr`vbdh cbd bdthrinbudbfh s`nbifhb fhkturbfh bdj`rgithcbd nicruf `rkidbzithb. Inhisti cbd urg pìth g mrni j`rgh ? bchb, `pbdbb,zv`durb.

Gbof`nuf ch n`gudbnirh nuprbdch cbsnubi ch fi `g fi `g n`rhsp`dchd i

`jbnbif,shcbdh ,thfhj`d , jix, bdthrdht.9.=.3 FBGMIOXF CH N@GXDBNI]H pìth jb?# vhrmif nu nuvbdth,# d`d-vhrmif prbd fbgmiouf n`rpufub, tbgpufub, spibufub, funrurbf`r, g mrngbdthf`r# pirivhrmif-prbd j`f`sbrh t`difbtbb, innhdtur bb rbtgufub ch v`rmbrh9.=.8 ]HNHQS@]XFhsth phrsìdi nirh prbghth ghsiouf, cir isnuftirhi

ghsioufub hsth fi jhf ch bgp`rtidt ni b tridsgbthrhi hb.9.=.: N@DSHUSXFhsth jìrth bgp`rtidt phdtrun inhfhib nuvbdth v`r sudiiftjhf dtr-ud mbrù chnt ph stric. @rbnh n`gudbnirh irh n`dthxtuf hb.

9.> Judnbbfh n`gudbnrbbgidikhrbifh Bdcbjhrhdt ch sbsthguf s`nbif, dtr-` `rkidbzibh n`gudbnirhi

dchpfbdhth `pt judnbb? bdj`rgirhi, s`nbifbzirhi, g`tbvibi, cbif`kuf,hcunibi, pr`g`virhi nufturbb cbstrinbi, bdthkrirhi.

Judnbbfh n`gudbnrbb gidikhrbifh sudt?


7/49

9.>.9 BDJ@]GI]HI * isbkurirhi innhsufub fi bdj`gibb BDJFXHD I]HI ]HNHQS@]XFXB * `rkidbzirhi ch cbif`kurb nu idkioibb nu isbkurirhi ch jhhcminl.3 BD^S]XB]HI IDKIOI BF@] * tridgbthrhi nudtbdhf`r dhnhsirh phrjhnb`drbb prhktbrbb pr`jhsb`difh,chzv`ftr bb spbrbtuifh.8 N]HI]HI CH BGIKBDH * isbkurhrhi bdj`rgibbf`r dhnhsirhnrhr bb ch bgikhdh phrs`dif b `rkidbzibdif <

* j`rgirhi udhb nud tbdh ch ipirthdhd fi `rkidbzibh .: G@SBZI]HI IDKIOI BF@] * jurdbzirh bdj`rgibbf`r ghdbth s n`ds`fbchzh bdthrhsufb pirtbnbpirhi

idkioibf`r fi rhifbzirhi sirnbdbf`r8/922j`st rhprhzhdtiti prbd Cf. Gbeib Q`phsnu bir jbrgi stribdi/ hxp`rtitìrh, Gbrhfti E`fcbdk ^.].F.,nu shcbuf d ^z`g`cb Xt 3., QJ >19 =521 Siti, Muciphsti, Xdkirbi, drhkbstriti fi ]hkbstrufN`ghrtufub sum dugiruf =111/9255, i j`st rhprhzhdtiti prbd Cf. Oèds`d N. @mbhntuf n`dtrintuf rhprhzbdti bgp`rtuf ch sbsthgh ch bdnifzbrh, vhdtbfitbh sb ihr n`dcbtb`dit phdtru uz nisdbn sbdcustrbif. Zdzit`ruf sh `mfbki si fbvrhzh girji d nidtbtithi sb nifbtithi stbpufiti d n`dtrint,citi fbvrirbb jbbdc n`dsbchriti =1 gib =11;.

]hnhptbi nidtbtitbvi sb nifbtitbvi i girjurbf`r trhmubh hjhntuiti d gixbg 8 zbfh ch fi citis`sbrbb girjbb fi nugpirit`r, n`dj`rg n`dtrintufub. Inhisti vi jb ghdtb`diti dtr-ud pr`nhs vhrmif

ch fbvrirh/rhnhptbh, nhrtbjbndcu-sh stirhi girjbb sb chjhnthfh (fbpsurbfh) ch nitrh rhprhzhdtidtnugpirit`rufub sb nhb ib vdzit`rufub. ]hnhptbi nifbtitbvi vi jb jinuti prbdtr-ud nhrtbjbnit chn`dtr`f hgbs ch nitrh ` `rkidbzitbh dhutri. N`dtr`fuf nifbtitbb vi jb hjhntuit d judntbh ch n`dcbtbch nifbtith stbpufith d n`dtrint. Girjurbfh siu pirthi ch girjurb kisbti ni dhn`rhspuzitìrh firhnhptbi nifbtitbvi v`r jb push fi cbsp`zbtbi vdzit`rufub d gixbg ; zbfh ch fi citi rhnhptbhb, phnehftubifi inhstubi, siu girjurbfh rhsphntbvh v`r puthi jb j`f`sbth cir dugib nu in`rcuf hxprhs ifvdzit`rufub.

]hnfigitbbfh p`t jb icrhsith ch nugpirit`r vdzit`rufub, cupi nug urghizi? rhnfigitbbfhnidtbtitbvh p`t jb icrhsith tbgp ch 98 zbfh ch fi citi fi nirh girjurbfh iu j`st prbgbth fi chstbditbijbdifi, ph mizi pr`nhsufub vhrmif. ]hnfigitbbfh nifbtitbvh p`t jb icrhsith tbgp ch >1 ch zbfh ch fciti s`sbrbb girjurbf`r fi chstbditbi jbdifi ph mizi nhrtbjbnitufub ch n`dtr`f hgbs ch ` `rkidbzitbhdhutri. Qhdtru chjhnthfh ch nifbtith cit`rith ud`r vbnbb isnudsh, ipiruth ph curiti phrbìchb chutbfbzirh d`rgifi i girjurbf`r, rhnfigitbbfh v`r jb prhzhdtith d thrghd ch 98 zbfh ch fi citiipirbtbhb f`r sb v`r jb ds`tbth ch uduf cbdtrh urgitìrhfh c`nughdth, hgbsh ch nitrh ` `rkidbzitbhiut`rbziti? nhrtbjbnituf ch bdsphntbh, nhrtbjbnituf ch n`dtr`f siu mufhtbduf ch idifbzi, j`t`krijbb g`strh cupi niz. d gixbgug 98 zbfh ch fi citi prbgbrbb rhnfigitbhb, vdzit`ruf irh `mfbkitbi si-sb d`tbjbnh pudntuf ch vhchrh jindc nud`snuti pirhrhi si jiti ch rhnfigitbbfh nugpirit`rufub. dnicruf inhfubisb bdthrvif, vdzit`ruf vi n`gudbni cini c`rhsth si vici girjurbfh rhnfigith, bir dinhst niz, bdsphntbi vi jb jinuti d bdthrvifuf d nirh girjurbfh sudt tbduth fi cbsp`zbtbi si.

Curiti stbdkhrbb rhnfigitbhb hsth ch >1 ch zbfh ch fi citi fi nirh i j`st chnfidsiti, birstbdkhrhi rhnfigitbhb vi n`dsti jbh d in`rcirhi udub rimit i vif`rbb girjurbf`r rhnfigith, jbh ddf`nubrhi inhst`r girjurb, jbh d rhstbtubrhi n`dtrivif`rbb nidtbtitbb fbvrith d gbdus, jbh prbd inib ch stbdkhrh n`dvhdbth ch pirtb. Cini nugpirit`ruf du-f ivbzhizi ph vdzit`r isuprirhnfigitbhb sifh, d phrbìci stimbfbti prbd n`dtrint, inhsti vi jb dcrhptitbt fi rhnfigitbb ni sb dnizuf udhb dnifnirb dhhshdtbifh i n`dtrintufub. d ijiri stbdkhrbb rhnfigitbbf`r ph nibfh ghdtbnugpirit`ruf vi jb dcrhptitbt fi n`gphdsitbb phdtru ciudh - bdthrhsh, sb fi phdifbzirb. Nidtbtithigirjbb hsth rhprhzhdtiti d inhst niz ch ud t`tif ch 811 ch sbsthgh ch ihr n`dcbtb`dit phdtru uznisdbn. Ipirithfh nh jin `mbhntuf n`dtrintufub sudt pr`cush d Xdkirbi. Nhrtbjbnituf ch nifbtithhgbs ch Gbrhfti E`fcbdk ^.].F.(udbtithi pr`cunitìrh) vi ds`tb girji fi chstbditbh. Nhrtbjbnitufch nifbtith vi jb hgbs d > hxhgpfirh, cupi nug urghizi? ud hxhgpfir sh vi idhxi fi


47/49

Krupuf n`fir Ikrbn`f n`rdbnhstb 3; | Q i k h

c`nughdthfh ch pfiti, ud hxhgpfir sh vi idhxi fi c`nughdthfh nh ds`thsn tridsp`rtuf, udhxhgpfir sh vi trbgbth nugpirit`rufub prbd p`sti rhn`gidciti ihrbidi d g`ghdtuf d nirhgirjurbfh sh hxphcbizi siu sudt prhcith ikhdtufub ch tridsp`rt. Fi s`fbnbtirhi vdzit`rufub,n`dtr`fuf girjbb sh vi puthi jinh ch nitrh nugpirit`r siu ch nitrh rhprhzhdtidtbb inhstubi djimrbni pr`cunit`rufub, d judntbh ch prbdnbpifhfh htiph ifh pr`nhsufub ch jimrbnitbh i girjbb

rhsphntbvh. Inhst n`dtr`f du vi ijhnti nu dbgbn rispudchrhi vdzit`rufub phdtru nifbtithidhn`rhspudzitìrh i girjbb fbvrith. d prbvbdti igmifioufub, vdzit`ruf trhmubh si bi tìth gisurbsb si cbspudi ni girji si jbh igmifiti n`rhspudzit`r. Igmifiouf trhmubh si isbkurh bdthkrbtithi sb pr`thntbi girjbb ph tìti curiti tridsp`rtufub, pdi fi utbfbzit`ruf jbdif. Girjurbfh v`r jbtridsp`rtith ph nifh rutbhri nu gbofìnhfh ch tridsp`rt nirh ipirtbd vdzit`rufub.Qrhtuf udub sbsthd urgi dhk`nbhrbb hsth ch 9111 hur`, bir vifìrhi t`tifi hsth ch 811.111 hur`, bdnfuzdcigmifiouf.

d nicruf dhk`nbhrbb s-iu cbsnutit sb n`dcbtbbfh sb g`cifbtitbfh ch pfiti, inhsthi rhprhzhdud isphnt jìrth bgp`rtidt d chrufirhi tridzintbhb. Qfiti girjurbf`r sh vi hjhntui prbd inrhcbtbvc`nughdtir brhv`nimbf chsnebs d thrghd ch 98 zbfh ch fi citi idudtirbb ch nitrh vdzit`r prbd jixsiu thfhx ni girji hsth prhkitbti ch hxphcbhrh. Inrhcbtbvuf hsth vifimbf >1 ch zbfh ch fi citi

chsnebchrbb phdtru fbvrirh sb 38 ch zbfh phdtru chpudhrhi c`nughdthf`r. Inhfhisb thrghdh sh vipfbni `rbnir`r g`cbjbnirb ifh inrhcbtbvufub siu gio`rirb ifh vif`rbb inhstubi. Inrhcbtbvuf vi jb pfitbt fi vhchrh , n`dtri prhzhdtirbb urgitìrhf`r c`nughdth? jinturi n`ghrnbifi, n`gpfhtiti d 8hxhgpfirh d jivìrhi R@]L ]`gdbi - Shedbni jrbkufub.Ihr n`dcbtb`dit ^.].F< sphnbjbnitbigirjurbf`r fbvrith< fbsti ch igmifio d 8 hxhgpfirh< nhrtbjbnituf ch nifbtith hgbs ch nitrh pr`cunit`r, d n`pbh< j`t`n`pbi fbnhdthb ch hxp`rt, siu ghdtbudhi vdzit`rufub ph jinturin`ghrnbifi ni du hsth dhnhsiri fbnhdti ch hxp`rt d `rbkbdif< n`djbrgirhi vdzit`rufub prbd nirhinhsti ithsti ni fi citi dnirnirbb iu j`st trbgbsh pir-ivb`d nugpirit`rufub nth ud hxhgpfir cupijinturi sb nhrtbjbnituf ch nifbtith< n`pbh cupi jixuf siu thfhxuf ch n`gudbnirh cit d 35 ch `rh chfi fbvrirh. ^phzhfh midnirh phdtru g`cbjbnirhi inrhcbtbvufub v`r jb sup`rtith ch nitrh vdzit`r.Nugpirit`ruf vi sup`rti nehftubhfbfh nu g`cbjbnirhi inrhcbtbvufub dugib cini dtrzbhrhi shcit`rhizi udhb chsnebchrb krhsbth siu d nizuf udhb supfbghdtirb i vif`rbb inrhcbtbvufub. Sìthnhfhfifth n`dcbtbb v`r jb d n`dj`rgbtith nu Mr`suri Nighrhb Bdthrditb`difh ch N`ghrt 811/922>rhjhrbtìrh fi inrhcbtbv. Isbkurirhi girjurbf`r bdtri d itrbmutbi nugpirit`rufub. Inhsti sb viisbkuri girji ph t`t pirnursuf tridsp`rtufub. Xd ift isphnt jìrth bgp`rtidt d nicruf n`dtrintufubch bgp`rt hsth rhprhzhdtit prbd nfiuzi j`rthb gio`rh. J`rti gio`ri rhprhzbdti tìth hvhdbghdthfhsb/siu sbtuitbbfh nirh snipi n`dtr`fufub pirtbb nirh bdv`ni j`rti gio`ri sb nirh sudt bgprhvbzbmbfhch dhdfiturit sb ipir cupi nh n`dtrintuf i j`st dnehbit, gpbhcbndc siu dtrzbbdc t`tif siu pirtbif dchpfbdbrhi `mfbkitbbf`r n`dtrintuifh. d n`dtrintuf d niuzi, nfiuzi j`rthb gio`rh, ivdcud nirinthr stidcircbzit, vi rhsphnti prhvhchrbfh n`dvhdtbbf`r bdthrditb`difh nh rhkfhghdthizirhfitbbfh n`ghrnbifh bdthrditb`difh. N`dvhdtbi @DX isupri n`dtrinthf`r ch vdzirh-nugpirirh ch mudurb ( Zbhdi 9251) sb Qrintbnbfh sb uzidth phdtru nrhcbtuf c`nughdtir (925>). Sìth hvhdtufbtbkbb rhzuftdc cbd prhzhdtuf n`dtrint siu d fhkituri nu inhsti sb ph nirh pirtbfh du fh p`ts`futb`di ph nifh igbimbfi v`r jb rhz`fvith d jbdif prbd irmbtrio, nu hxnfuchrhi bdstidthf`r`rcbdirh. Bdstidti irmbtrifi n`gphthdti vi jb N`gbsbi ch Irmbtrio ch ph fdki Nighri ch N`ghrtsb Bdcustrbh cbd Munurhstb nirh vi ouchni fbtbkbbfh ph mizi pr`prbbf`r sifh rhkufb (nu hxnhpnizurbf`r d nirh, prbd in`rcurb siu n`dvhdtbb kuvhrdighdtifh sh prhvhch iftjhf). Chnbzbi N`gbsch Irmbtrio hsth `mfbkit`rbh sb chjbdbtbvi. Qirtbfh innhpti ni prhzhdtuf n`dtrint si jbh kuvhrditfhkhi r`gdi sb sh `mfbki si hxhnuth jiri igdirh chnbzbbfh fuith ch N`gbsbi ch Irmbtrio. Ifthnfiuzh nirh iu j`st cbsnutith d nicruf igpfufub pr`nhs ch dhk`nbhrh iu j`st? `mtbdhrhi fbnhdthb


48/49


49/49

MBMFB@K]IJBH

9. Mfdbn, ^bfvbu N`gudbnirhi d ijinhrb , Hcbturi I^H, Munurhtb=. Mitri, Qr`g`c < Mitri, Zboib Bchb b sjiturb phdtru gidikhrb

n`gphtbtbvb, Hcbturi Dbnufhsnu, Munurhtb.>. Nebrbinhsnu, Icrbidi N`gudbnirh bdthr ugid. N`gudbnirh d

ijinhrb. Dhk`nbhrh, Hcbturi I^H, Munurhtb.3. Cbdu, Gbeib N`gudbnirhi, Hcbtur i tbbdbj bn,Munurhtb,922;.8. B`dhsnu, Keh`rkeh Cbghdsbudbfh nuftutifh ifh gidikhghdtufub,

Hcbturi Hn`dgbn, Munurhtb.:. G`eidu, Jf`rbdi N`gudbnirhi snrbs hjbnbhdt d ijinhrb , Hcbturi

I^H, Munurhtb.

;. Qfnbdtir, Idkhfi N`gudbnirh b r hfib`dirh bdthrphrs `dif p`zbtbv,Hcbturi Xdbvhrsbtbb Iurhf Zfibnu, Iric, =115

5. ]`k`ohidu, Idkhfi N`gudbnirh b fbgmio hn`d`gbn , Hcbturi I^H,Munurhtb.

2. ^trhbu, Idni Cbnb`dir ch hn`d`gbh , Hcbturi Dbnufhsnu, Munurhtb.91.Zisbfbu, Nrbstbdhf Shedbnb ch dhk`nbhrh b n`gudbnirh d ijinhrb ,

Hcbturi I^H, Munurhtb.

Documents

Satisfacerea cerintelor consumatorilor