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  • NetPerformer SDM-8400Hardware Installation Guide

  • COPYRIGHTS AND DISCLAIMERS

    Published Date: May 8, 2013

    Document # 1589

    This publication contains information proprietary and confidential to Memotec Inc. Any reproduction, disclosure or unauthorized use of this publication is expressly prohibited except as Memotec Inc. may otherwise authorize in writing.

    Memotec Inc. reserves the right to make changes without notice in product or component design as warranted by evolution in user needs or progress in engineering or manufacturing technology. Changes which affect the operation of the unit will be documented in the next revision of the manual.

    We have made every effort to ensure the accuracy of the information presented in our documentation. However, Memotec assumes no responsibility for the accuracy of the information published. Product documentation is subject to change without notice. Changes, if any, will be incorporated in new editions of these documents. Memotec may make improvements or changes in the products or programs described within the documents at any time without notice. Mention of products or services not manufactured or sold by Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for such products or services.

    Memotec Inc. is a wholly owned subsidiary of Comtech EF Data Corp., and its parent company Comtech Telecommunications Corp (NASDAQ: CMTL).

    AccessEMS, CXTool, CX-U Series, CX-UA Series, AbisXpress, NetPerformer, AccessGate, ACTView, SDM-8400, and the SDM-9000 series of products are either registered trademarks or trademarks of Memotec Inc.in Canada, the United States of America, and in other countries.

    Windows is a registered trademark of Microsoft Corporation in the United States and other countries.

    Any other trademarks are the property of their respective companies.

    Copyright 2013 Memotec Inc.

    Memotec Inc.7755 Henri Bourassa Blvd. WestMontreal, QuebecCanada H4S 1P7Tel.: (514) 738-4781FAX: (514) 738-4436www.memotec.com

  • Contents

    Chapter 1: Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

    1. 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

    1.1.1 Sales Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

    1. 2 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

    1.2.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31.2.2 Instructions to the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41.2.3 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41.2.4 NetPerformer Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41.2.5 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-51.2.6 Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

    1. 3 Changes to Console Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

    1.3.1 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-61.3.2 Providing Product Number to Technical Support . . . . . . . . . . . . 1-71.3.3 Checking the Contents of Your Product Package . . . . . . . . . . . 1-71.3.4 Returning an SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

    1. 4 About HyperTerminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

    Chapter 2: Compliance Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

    2. 1 Regulatory Compliance and Agency Approval . . . . . . . . . . . . . . . . . . . . 2-2

    2. 2 Compliance and Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

    2.2.1 EU Directives 1999/5 and 2011/65. . . . . . . . . . . . . . . . . . . . . . . 2-32.2.2 Marking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-52.2.3 Intent of Use and Network Compatibility . . . . . . . . . . . . . . . . . . 2-52.2.4 EN55022 and CISPR22 Statement . . . . . . . . . . . . . . . . . . . . . . 2-62.2.5 FCC Part 15 Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-62.2.6 Industry Canada Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-62.2.7 Notice d'Industrie Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7

    2. 3 Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

    2.3.1 Waste Electrical and Electronic Equipment WEEE. . . . . . . . . 2-82.3.2 China RoHS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

    2. 4 Safety Warnings and Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10

    2. 5 Making Changes or Modifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11

    Chapter 3: Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

    3. 1 About Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2Memotec Inc.

  • 3.1.1 Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

    3.1.2 Size Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23.1.3 Distance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23.1.4 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

    3. 2 Preparing the Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

    3.2.1 What You Will Need. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

    Chapter 4: Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

    4. 1 About the Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

    4. 2 Installing the Unit in a Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

    4. 3 Powering Up the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

    4.3.1 Connecting the SDM-8400 UAC to an AC Power Source . . . . . 4-54.3.2 Connecting the SDM-8400 DC to a DC Power Source . . . . . . . 4-64.3.3 System Status on Power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

    4. 4 Connecting the Console Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

    4.4.1 Important Console and Modem Settings for Startup . . . . . . . . . 4-94.4.2 Activating the Console Connection . . . . . . . . . . . . . . . . . . . . . . 4-9

    4. 5 Installing the Licensed Software Options . . . . . . . . . . . . . . . . . . . . . . . . 4-11

    4.5.1 Software License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

    4. 6 Connecting the LAN Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

    Chapter 5: Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

    5. 1 About SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

    5. 2 Unit Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

    5.2.1 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35.2.2 System Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3

    5. 3 Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

    5.3.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55.3.2 LAN Port Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-55.3.3 LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

    5. 4 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

    5.4.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-75.4.2 Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

    5. 5 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

    5. 6 Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

    Chapter 6: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1Memotec Inc.

  • 6. 1 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2Chapter 7: Serial Port and User Equipment Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

    7. 1 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

    7. 2 Custom HD-26 Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

    7. 3 Connecting the User Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

    7.3.1 Activating the User Equipment Connection . . . . . . . . . . . . . . . . 7-3

    7. 4 WAN/User Port Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-