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Section 508– Southern Jersey

May 15, 2007

Program MeetingASQ “Make Good Great”

“Recognition Night”

Richard A. LittsRick

Region 5 Regional Director2005-2007 ~ 2007-2009

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The ~ At least one more PowerPoint Slide!!!!!!!!!!!!!!!!!!!

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Region 5Deputy Regional Directors (DRD’s)

• Tom Mudge ~ SJ, Del, DelMarva

• Wayne Paupst ~ LV, Phil, Reading

• Jim Pasquali ~ Harrisburg, NCPA

• Eric Whichard ~ Baltimore

• Robert Scanlon ~ WashDCMDMetro, NVA

• David Little ~ Special Projects

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Overview of the Section Volunteer Community

A Resource for Section Members and Leaders

“Michael Manteuffel”

“THE GO TO PERSON”

Region 5Community Care Administrator

1-800-248-1946

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Section 508– Southern Jersey

• 2007 World Conference on Quality and Improvement

• Orlando, Fla. April 30 – May 2

• “Fueling Innovation Through People and Quality”

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Vision

• By making quality a global priority, an organizational imperative, and a personal ethic, the American Society for Quality becomes the community for everyone who seeks quality technology, concepts, or tools to improve themselves and their world

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Why ASQ Members Value Membership

1. Networking2. Training, Certification, Events3. Stay up to date with Quality Progress4. Flexible Levels of Membership5. Identify self as striving for excellence6. Grow profession with Body of

Knowledge (BoK)7. Articles/White Papers

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Why ASQ Members Value Membership

8. Web-based training courses

9. Resources for certification preparation

10.ASQ worlds’ leading authority on everything Quality for the past 60 years and will be for generations to come

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ASQ

• In top 1% of all US Professional Membership Organizations in size

• Employs 204 employees• 68% Female• 32% Male• 95% Located at Headquarters - Milwaukee• 5% In distribution center (near airport)• 5% Are bi-lingual staff with 5 languages

spoken

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Competitors

• Associations

• Consultants

• Publishers

• Bookstores / Sellers

• Internet

• Training and Consulting providers

• Websites / Portals

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Principal Factors that Determine Success Relative to Competitors

• ASQ Offers 100% guarantee on products & services

• Money spent with ASQ is $$ that goes back into support of the Quality movement

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Organizational StructureGoverning Group Purpose Reporting

Relationship

Board of Directors Sets strategic direction and leads

BoD led by Office of the President

Executive Director/Chief Strategic Officer

Provides strategic direction and deployment

President

Member Leaders

Management Committee.

(4) Directors

Deploys strategy throughout membership.

Day to day.

President

Executive Director

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Organizational Structure

Governing Group Purpose Reporting Relationship

Member Leaders Assist with execution of tactical plan in role of champion, team leader of SME.

President

Management Group.

(24) Managers

Executes the tactical plan

Management committee

Member Leaders

Working Groups

Staff (175)

Performs duties assist execution of tactical plan.

Perform duties.

President

Managers

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Office of the President (OOP)

• Chair – Jerry Mairani

• President – Ron Atkinson

• President Elect – Michael Nichols

• Vice President – Grace Duffy

• Treasurer – Hope Gonzales

• Executive Director and

Chief Strategic Officer – Paul Borawski

(non-voting board member)

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Board of Directors

• OOP• Directors

» Section Regional Directors ~ 6» Division Representatives ~ 6

• Parliamentarian – James Rooney, Jr.– Robert’s Rules of Order

• Board Staff Liaison – Karla Riesinger

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Revenue

• 2006 Actual $ 37,158,950

• 2007 Forecast $ 36,101,714

• 2008 Budget $ 39,473,417

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Revenue Generators 2006 (million)

• Dues $ 10.8• Retail Sales $ 4.6• Advertising $ 1.2• Conferences $ 1.7• Certification Fees $ 3.3 • Training Fees $ 7.4• Sponsorships/Contributions $ 2.0• Subscriptions $ 0.9• Royalties and Licensing $ 1.2• Contract Services $ 0.5

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Essential Activities 2006-2007• Communications• Membership Growth & Development• Body of Knowledge• Education and Training• Web Plan• Member Leader Communication• Healthcare Market Development• Service Market Development• Education Market Development• Manufacturing Market Development• Global Market Development• Certification • Knowledge Offerings• Learning Offerings• Quality Management (Governor’s Award for Excellence)

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Society Membership

• 7/1/04 100,881

• 7/1/05 94,200

• 7/1/06 93,715

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ASQ Members• Manufacturing 65.2%• Service 19.2%• Health Care 4.5%• Government 3.1%• Education 2.2%• Other 5.8%

• 68% are 33 - 55 Years of age• 23% are Female• 77% are Male

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Region 5

• 30,376 Square Miles

• 18 Members per Square Mile

• 2nd out of 15 ASQ Regions

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ASQ Regions

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Section 508 – Southern JerseyRegion 5 11 Sections Rank out of

252Members ASQ Sections

500 Lehigh Valley 466 64501 North Central Pa. 165 141502 Baltimore 719 30503 Harrisburg 536 51505 Philadelphia 1182 10506 Delaware 368 73

508 Southern Jersey 198 123rd509 Washington (DC) & Maryland Metro 702 31510 Reading 238 109511 Northern VA 742 26512 Delmarva 74 220

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Society Update

• Living Community Model (LCM)– Student– Forum – Interest in Q-Specific Industry or

topic– Associate – Interest in Q-Tools & Techniques– Regular– Senior– Fellow– Sustaining – Company Site Specific– Organizational (Pilot)

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Section 508– Southern Jersey Membership

7/1/06 7/1/05• Forum 0 0• Student 1 3• Associate 6 3• Regular 122 170• Senior 66 39• Fellow 0 0• Sustaining 2 1• Organizational 1 0• Total 198 216

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Section 508 Southern Jersey

Organizational Member• Boeing

Sustaining Members• Lockheed Martin• Alcan Packaging

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ASQ Member Retention Rate

• Society 71.4%

• Southern Jersey 67.6 %

• Region 5 73.7%

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508 Southern Jersey Compared to Other Sections

Retention1. Minnesota 2588 75.9%2. Toronto 18563. Chicago 17584. Greater Detroit 17595. Milwaukee 15056. Atlanta 14077. Orange Empire 13188. Silicon Valley 12779. Boston 123110. Philadelphia 1182

123. Southern Jersey 198 67.6%

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Global Community – World Partners

• Hong Kong Society for Quality (HKSQA)

• Japanese Union of Scientists and Engineers (JUSE)

• Korean Standards Association

• Singapore Quality Institute (SQI)

• European Organization for Quality (EOQ)

• Excellence Finland

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Global Community – World Partners• Excellence Ireland• Spanish Association for Quality (AEC)• German Society for Quality• Israel Society for Quality (ISQ)• Instituto Profesional Argentino para la

Calidad y la Excelencia (IPACE)• National Quality Institute (Canada)• PGQP – Regional Program of Quality

and Productivity (Brazil)

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Member Value Summit

• October 2005

• Milwaukee WI

• ASQ Leadership - Headquarters

• Section Affairs Council (SAC)

• Division Affairs Council (DAC)

• Section Leaders

• Members

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Member Value Summit

• Summit Outcome Activity Report (SOAR)

SOAR Office Leadership

• ML Communications– Connie Faylor– Laurel Nelson-Rowe

• Body of Knowledge– Sue Jacobs– Chris Bauman, Bill

Tony

• SOAR Project Office– Grace Duffy– Paul Borawski

• Architecture– David Little– Karla Riesinger

• Education and Training– Larry Smith– Brian LeHouillier

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Key Theme #1 Education and Training

• Design Team Assignment from Summit:

• Create a unified vision of how the Society carries out its training and education in today’s world, in a way that is responsive to the needs of member and customer and best utilizes sections, divisions, and headquarters capabilities.

Education and Training Vision Task Force

Progress to Date:

• Vision statement created

• Voice of Customer training for ASQ staff

• Benchmarking possible partners

• Modular Development sub-team up and running

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Key Theme #2 Member Leader Communication

• Design Team Assignment from Summit:

• Create a system responsive to the needs of member leaders to be known, be involved, and have access to the information they need.

Member Leader Communications

Task Force

Progress to Date:

• As-is model communicated

• Friday Fast Facts debuted June 30

• Continues reducing duplication

• ML Training

• Role Descriptions

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Key Theme #3 Body of Knowledge

• Prepare the known knowledge of quality for best use in the quality community and assure a vital flow of new knowledge.

Body of Knowledge

Task Force

Progress to Date:

• Reviewed vision

• Compiled “as is” model and macro process

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Summit Summary

• This was a strong response to Summit

• All three themes are provided for as Essential Activity on the Business Plan.

• The themes are large projects involving change (we’re not so good at enabling change)

• Apply the knowledge we’re learning about change leadership

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Ideas to Action Gathering

• 2007 World Conference on Quality and Improvement

Orlando, Fla.

• Four Points by Sheraton Hotel

Milwaukee, WI

• September 23 – 25, 2007

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Section 508 Southern Jersey

• Recognition Night

• Awards for your Section!!!!!!–Total Quality ~ one of 98 Sections–Silver Excellence ~ one of 43 Sections

–Congratulations to All!!!

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Section 508– Southern Jersey

• Thank You for being Members!

• Thank You for attending. It is appreciated!

Have a safe trip home!!!

• See you at another ASQ Event!

ASQ “Make Good Great”