7. Row satisfied were you wi the level of communication and information provided durtngthemarketing and sales proce s?V very satisfied satisfied dissatisfied

6.

1.

2812 Thistle Ct S

SERVICE SATISFACTION SURVEY

Agent Jer Smektala Property Address

What prompted you to co___ newspaper-. "__ ~mailing7 knew AssociateV past customer

tact Coldwell Banker (OF assistance?___ magazine___ referral from friend___ yard signs___ general reputation

internet----Relocation----

2. How many other compani s did you interview before making your decision?,/ / none ne two three or more .,

q ,

What w;~ the primary rea on for sefetting Coldwell Banker?_____ company rep ation ~ quality"of Associate_____ marketing pia fee structure ~ Other '

3.

,.4. Did your sales Associate p ovide information on the followingColdwell Banker preferred

vendors? I

Coldwell Banker H me Warranty . /' yes noSunbelt Title V yes no

How satisfied were you wihome more saleable?£ very satisfied

the recommendations o(your sales Associate on how to make your

satisfied . -dissatisfied-+-- -----

8. How would you rate Cold ell Banker's overall performance?v: very satisfied satisfied dissatisfied

9. Would you use Coldwell BWould you select the same

/' yes no1/,... yes· no

.'

h~\. - (~)~\.J~Yh&o~2..< ~0 BUyt ICE SATISFACTION SURVEY

',' Agent Jer Smektala Property Address._-::.l~5~2.!!.O~G!.!u!.!l~fB~lv~d~#L!!1~1.!!.06~ _

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I

What PJomPfed y~u ,to contac,L newspaper

_____ mailing_____ knew Associate_'----- past customer

Coldwell Banker for .assistance?_____ magazine_____ referral from friend_____ yard signs_____ general reputation

How many companies did you all before selecting Coldwell Banker?____ none one two J three or more

What was-the primary reason__ V=--__ Icompany reputati_____ hours of operatio

or selecting Coldwell Banker?n quality of Associate

other-----

Did your sales Associate oft rServices Guarantee?

the Coldwell Banker Buyer---4-- yes no

Did your sales Associate provi e inform..nati? on th.e followin~ C/oldwell Banker prefe, rredvendors? c-:

AON. Home Warranty yes no~/

Coldwell Banker Mort age __ L/ yes noSun belt Title yes no

How satisfied were you that y r sales Associate researched the market and showed you allavailable.properties appropria e to your needs and price range?V very satisfied satisfied dissatisfied

How satisfied were you with t e sales Associate's level of communication and attention to detailfrom contract through closing___ very satisfied . satisfied dissatisfied

H~~ldyou ~ate Coldwell anker's overall performance?" .' very satisfied satisfied dissatisfied

,~

Would you use Coldwell Bank r again?Would you select the same sal Associate?

__ -.".'-",-/yes,L:/ yesno

___ no

Is there any thing we could have don that would have made the purchase of your home a betterexperience or value? CA-~ ~ e,K1<{L) U 6 It C~.rn /'0,1 ,

Thank you for taking the tim to complete this survey. Your opinions are vital.