Seminar 1 Understanding and Deployment of ISO 9001 20081105201310273425052013102732 (1)

7/29/2019 Seminar 1 Understanding and Deployment of ISO 9001 20081105201310273425052013102732 (1)

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SEMINAR 1

UNDERSTANDING ANDDEPLOYMENT OF ISO

9001:2008


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Topic Outline

Objectives of the topic

Fundamentals and vocabulary of ISO

9001:2008 ISO background

ISO 9001:2008 Requirements Description

ISO 9001:2008 Deployment


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Objectives of the Topic

At the end of this topic you should be able

to:

Understand what is ISO 9001:2008Standard;

Comprehend ISO vocabulary; and

Understand ISO 9001:2008

Requirements.


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SECTION 1:Fundamentals and Vocabulary of

ISO 9001:2008


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What is Quality?

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ISO Definition on Quality

degree to which a set of inherent

characteristics fulfills requirements

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Conformance to customer specification

Meeting customer expectations

Trouble-free

No problems

Zero defects


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Hormuud Definition of Quality

Producing high quality of services with

minimum costs.

High quality of service:

Meet customer expectation

Adopt latest technology

Zero Defects


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Hormuud Definition of Quality

Producing high quality of services with

minimum costs.

Minimum Cost:

Effective Business Strategy

Efficient Processes

High skilled staff


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Quality Control (QC) & Quality

Assurance (QA)

QC is part of quality management

focused on fulfilling qualityrequirements

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QA is part of quality management

focused on providing confidence that

quality requirements will be fulfilled.


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Difference Between QA and QC

What How

QC

QA


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Quality Management System

(QMS) & Top Management

QMS ismanagement system to direct

and control an organization with regardto quality

Top Management is person or group

of people who directs and controls anorganization at the highest level


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VALUE OF DOCUMENTATION

Achievement of conformity to customer

requirements and quality improvement

Provision of appropriate trainingRepeatability & traceability

Provision of objective evidence

Evaluation of the effectiveness &continuing suitability of the quality

management system.


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QUALITY MANAGEMENT

PRINCIPLES1. Customer Focus

2. Leadership

3. Involvement of People4. Process Approach

5. System Approach to Management

6. Continual Improvement

7. Factual Approach to Decision-Making8. Mutually Beneficial Supplier Relationship


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What is a process?

Activity that transforms input into output

Resource: Results:Qualified People Quality Products

Right Facilities Quality Services

Proven Method Customer Satisfaction

Input Activity Output


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Process Characteristics

Process Characteristics

Has an owner

Is defined Is documented

Linkages are established

Is monitoredRecords maintained


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SECTION 2:ISO 9000Background


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ISO

International Organization forStandardization

Headquarter- Located in Geneva,Switzerland

Word derived from Greek ISOS

Meaning EQUAL


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Mission of ISO

To promote the development of

standardization and related activities in

the world with a view to facilitating the

international exchange of goodsservices.

To develop cooperation in the spheres

of intellectual, scientific, technologicaland economic activity.


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Revision of ISO 9000 Standard

ISO 9000 International Standards are revised at least every 5years

ISO/ TC 176 established in 1976

ISO 9000 Series (1987)





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SECTION #3

Model of ISO 9000 and its

Certification


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ACCREDITATION & CERTIFICATION BODY

International

Accreditation Forum

(IAF)

Accreditation Body

Certification Body

Company

e.g. Pacific Accreditation

Cooperation(PAC),

Europe Accreditation

Cooperation(EA),

Japanese Accreditation Body

Strategic Quality Consultant

(SQC)

Hormuud Telecom Somalia


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IMPLEMENTATION OF

ISO STANDARD Write what you do:

(Mission, responsibilities, goals, process steps,processes or work descriptions, etc.)

Do what you wrote:

(Perform to the point to obtain desired results, documentand implement processes and record the results.)

Prove it, show evidences & records:

(Show the documented processes and recorded results.)


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END!

Documents

Seminar 1 Understanding and Deployment of ISO 9001 20081105201310273425052013102732 (1)