Bhavani Hunter, MBA ▪ (425) 457.0936 ▪ bhavani.hunter@mail.com ▪ http://www.linkedin.com/in/bhunter14/

EDUCATION

Kaplan University, FL. Executive MBA, Master of Science, Human Resource Management

University of Montana, Missoula MT, Bachelor of Arts, English; minor in English as a Second Language

PROFESSIONAL EXPERIENCE

Comcast Cable Corporation, Denver CO 09/2012 – 04/2015

Director Human Resources, West Division 04/2013 – 04/2015

Strategic business partner to Division SVP and 7 VPs. Serve also as strategic advisor, liaison and support to over 150

Human Resource leaders and 3000+ employees and leaders in 12 states representing 7 regions.

Designed and implemented division-wide new hire on boarding program that serves all channels. Program

provides a consistent and effective new hire experience, decreasing new hire turnover.

Designed and implemented career path program resulting in 50% reduction in employee attrition in 2.5 months.

Program is planned for national implementation in 2015.

Strategic advisor in the planning and support of 18 division-wide business transitions, impacting several

thousand employees. Recognized for handling with no employee escalations or litigations and without any

disruptions to the business. Communication strategy is being utilized in national transitions across the country.

Championed and led national initiative to implement HRIS codes critical for accurate reporting of employee

turnover. Worked across a highly matrix organization, obtained budget and buy in from numerous key

stakeholders and senior leaders to implement across all 3 divisions.

Successfully created and implemented various initiatives such as VP Development program, Director

Leadership Program, Leader Success plans and development program, compensation design work and more.

Quickly created an environment of trust, consistency and One HR through the implementation of strategic

reviews and act as a trusted liaison between division HR and headquarters.

Implemented monthly governance to reduce attrition related to fraudulent sales activity.

Implemented initiatives to address staffing and attrition challenges, including initiatives to increase HR team

development and frontline leader development, with a focus on service excellence and continuous process

improvements.

Manager Human Resources, Fife WA 09/2012 – 04/2013

Strategic business partner to Senior Director; directed all aspects of human resources, including workforce planning,

leadership development, organization change management, and compensation design in a 600+ seat call center.

Served as strategic counsel to senior leaders in several transitions impacting employees in the call center.

Promptly implemented effective change management strategies to minimizing high turnover. Facilitated

transition with no escalations and without any disruptions to the business.

Effectively strategized and implemented employee retention plans, change management, leadership

development, compensation/commission structure, staffing, performance management, 360-feedback and more.

Pioneered the implementation of the center’s first annual Leadership Summit.

Verizon Wireless, Pacific Northwest Region 04/2005 to 07/2012 Associate Director Human Resources 10/2010 – 02/2012

Took on stretch assignment as strategic business partner to the region President and 7 Directors. Responsible for all

aspects of human resources initiatives for the region; leading the work of 6 HR generalists and recruiters. Supported

over 2,500 employees and leaders in Washington, Oregon, Idaho and Hawaii.

Successfully led the launch of new market in Anchorage and Fairbanks, AK. Led overall staffing initiatives.

Initiated business relationships with critical business partners in Alaska.

Initiated and successfully maintained key partnerships with stakeholders and appropriate departments including

Staffing, Marketing, Legal, Employee Relations, and Payroll to ensure a smooth launch of new market in AK.

Increased region performance through re-design and implementation of Performance Management programs.

First in the company to successfully implement performance management program in the Indirect channel.

Bhavani Hunter 425.457. 0936 - Page 2

Implemented new workforce planning strategies and achieved year-over-year increase of 39% in meeting

staffing goals, becoming the #1 region of 27 regions in the country in 6 months.

Maintained the lowest year-over-year attrition in the company through effective retention initiatives.

Directed the work of up to 6 Human Resource Generalists and recruiters in multiple locations and states

including Hawaii. Developed acting HR Manager and acting HR Consultant in their assignments.

Manager Human Resources, Bellevue WA 11/2007 – 07/2012

Strategic business partner to 3 Directors; directed all aspects of human resources for 3 call centers; providing support

to over 1100 employees. Recognized for leading best-in-class HR department in the West Area; leading the work of 4

HR generalists and a recruiter. Implemented initiatives to improve culture, employee attrition, organizational design,

change management, employee communication, workforce planning and performance management.

Led the closure of call centers impacting over 1,800 employees with zero employee escalations.

Decreased employee attrition by 18% by developing and implementing an On Boarding program. Maintained

#1 spot in the company for lowest annual attrition since 2008.

Decreased rescind rate by 10% by implementing a revised approach in the staffing process, resulting also in

streamlining, efficiencies and increased productivity.

Decreased absenteeism by 8% by championing a “Presenteeism” campaign through effective leaders and the

implementation of a consistent performance management guideline.

Designed initiatives to increase employee satisfaction and loyalty. Created leadership training and increased

leadership knowledge and engagement, resulting in immediate reduction in escalated employee concerns.

Created robust development plans to accelerate the development of key talent; increasing talent bench strength.

Verizon Wireless – Wireless Data Tech Support, Albuquerque NM 04/2005 – 10/2007

Manager Human Resources 02/2006 – 10/2007

Led HR strategic initiatives to start up a new wireless tech support call center. Responsible for culture integration,

employee retention strategies, talent selection, employee communication strategy, and workforce planning.

Successfully opened a new call center, led workforce planning and staffed the new call center, filling over 400

positions in 3 months.

Implemented new staffing processes that reduced rescind rate by 15%.

Successfully created and implemented new hire on boarding program and reduced year-over-year turnover by

23%. This program was later adopted as the West Area retention program.

Directed the work of 3 HR generalists and a recruiter.

St. John’s UMC and Bread of Life, Inc., Houston TX 04/2003 – 04/2005 Director of Human Resources & Administration

Served as executive HR leader and Church Administrator for non-profit organizations. Directed the strategic planning

for operations, budget, benefits and compensation administration, workforce planning and workforce reduction.

Reduced overhead by 65% while increasing operational efficiencies and quality of hire.

Developed and implemented new policies and procedures to include the organization’s first employee handbook

and Code of Conduct and Ethics.

Responsible for hiring executive leaders and pastors.

Directed the work of up to 10 staff members in multiple locations.

PROFESSIONAL AFFILIATIONS and CERTIFICATIONS

Society for Human Resource Management and Human Capital Institute member

Insights - Certified trainer

ELI/Civil Treatment for Employees/Managers and ValueEthics – Certified trainer

SPHR certification – Fall 2015