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C LARIDEN Singapore | Sydney | Melbourne | Dubai | Hong Kong | London | New York | San Francisco | Toronto | Auckland SENIOR MANAGEMENT LEADERSHIP PROGRAM: MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND SENIOR MANAGEMENT November 27 - 28 SINGAPORE Mandarin Oriental, Singapore 2017 CLARIDEN GLOBAL LEADERSHIP MANAGEMENT INSTITUTE CLARIDEN CREDENTIALS AND ENGAGEMENT Clariden Global is the pre-eminent and influential global business leadership institution. Today, we host more than 200 global executive education and major conference events around the world. We have partnered with professional organizations such as the Association of Chartered Certified Accounts (ACCA) and thought leaders from prestigious universities such as Harvard University John F. Kennedy School of Government, Wharton School of the University of Pennsylvania and Stanford University.

SENIOR MANAGEMENT LEADERSHIP PROGRAM: … · SENIOR MANAGEMENT LEADERSHIP PROGRAM: MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND SENIOR MANAGEMENT November 27 - 28

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Page 1: SENIOR MANAGEMENT LEADERSHIP PROGRAM: … · SENIOR MANAGEMENT LEADERSHIP PROGRAM: MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND SENIOR MANAGEMENT November 27 - 28

C L A R I D E N Singapore | Sydney | Melbourne | Dubai | Hong Kong | London | New York | San Francisco | Toronto | Auckland

SENIOR MANAGEMENT LEADERSHIP PROGRAM: MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND SENIOR MANAGEMENT

November 27 - 28 SINGAPOREMandarin Oriental, Singapore

2017

CLARIDEN GLOBAL LEADERSHIP MANAGEMENT INSTITUTE

CLARIDEN CREDENTIALS AND ENGAGEMENTClariden Global is the pre-eminent and influential global business leadership institution. Today, we host more than 200 global executive education and major conference events around the world. We have partnered with professional organizations such as the Association of Chartered Certified Accounts (ACCA) and thought leaders from prestigious universities such as Harvard University John F. Kennedy School of Government, Wharton School of the University of Pennsylvania and Stanford University.

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The Clariden Experience

Why Clariden Global Executive Education?

Senior Management Leadership Program: Managing Organizational Change and Renewal for Directors and Senior Management5 Program Introduction7 Program Overview8 Program Outline

Participating Companies

Testimonials

In-house Custom Executive Programs

Contact Us

Registration

3

4

5

10

11

12

CONTENTS

14

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To maximize both your enjoyment and professional development, Clariden Global holds its executive programs at five star hotels, some of which include:

Shangri-La Hotel, SingaporeSingapore

Conrad London St JamesLondon, United Kingdom

InterContinental Melbourne The RialtoMelbourne, Australia

Grand Hyatt: Union Square San Francisco HotelSan Francisco, United States

Amidst lush gardens, this 3-wing luxury hotel is 6 km from the iconic Marina Bay Sands resort and 9 km from Sentosa. 

Across the street from St. James’s Park tube station, this sophisticated hotel is 10 minutes’ walk from Buckingham Palace and 2 miles from the Victoria and Albert Museum. 

Set in a grand 1891 building, this upscale chain hotel is 3 blocks from the Yarra River, and an 8-minute walk from the SEA LIFE Melbourne Aquarium. 

Less than a block from Union Square, this stylish high-rise hotel is an 11-minute walk from the Moscone Center and 1.9 miles from Pier 39.

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected]

Terms & Conditions: Clariden Global Pte Ltd reserves the right to change the venue of the program due to reasons beyond their control.

THE CLARIDEN EXPERIENCEENJOY LEARNING WITH THE

FIRST-CLASS, WELL-ROUNDED EXPERIENCE

3

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WHY CLARIDEN GLOBAL EXECUTIVE EDUCATION?

5,000+Companies

15+Countries

10,000+Participants

50+Industries

GLOBAL ENGAGEMENT Clariden Global is the pre-eminent and influential global business leadership institution. Today, we host more than 200 Global Executive Education and major conference events across 15 countries and 17 cities, including Singapore, London, Hong Kong, Sydney, Melbourne, Perth, New Zealand, San Francisco, Toronto, Johannesburg, Shanghai, Beijing, Kuala Lumpur, Dubai, Toronto, The Netherlands, New York and Zurich.

INTERNATIONALLY DIVERSE, SENIOR-LEVEL PARTICIPANTSClariden Global Executive Education programs have attracted participants from more than 5,000 global MNCs, regional corporations, and FORTUNE 500 companies, from more than 40 countries. All applications are reviewed based on professional achievement and organizational responsibility. Designed for individuals at all levels, from top executives to emerging leaders, each intensive program is crafted to equip leaders with essential capabilities to improve corporate performance and position their organizations to thrive.

THOUGHT LEADERSHIPTo provide strategic insights and relevant world-class executive education to global organizations, Clariden Global engages the best thought leaders and leading authorities from around the world. These include professors and faculty leaders from Harvard University, Stanford University, University of Pennsylvania Wharton, London Business School and other premium institutions to deliver transformational knowledge.

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 4

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Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected]

PROGRAMSENIOR MANAGEMENT LEADERSHIP PROGRAM:

MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND

SENIOR MANAGEMENT

5

FACULTY DIRECTOR

PROGRAM ESSENCE

• Founding Member (Asia Practice), Insigniam Performance• Consulted, coached and trained some of the most senior executives around the world for

over 20 years• Head of graduate programs in London for a leading global education company where she and

a team of three expanded its U.K. business by a factor of twenty in just two years

Ms Felicity J. McRobb

DATES27 - 28 November 2017

LOCATIONMandarin Oriental, Singapore

TUITION FEESEarly Bird 1 (Register and pay by 2 October 2017): S$3,390 Early Bird 2 (Register and pay by 30 October 2017): S$3,590 Regular Fee: S$3,690

Group discount of 10% for 2nd participant from the same organization. For limited time only by 30 October 2017, register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies).

Note: GST is applicable only to participants from Singapore registered companies. Check your eligibility for 40% Cash Back at IRAS website.

PROGRAM ADVISORGwen YipEmail: [email protected]: +65 6899 5030

PROGRAM INFORMATION

In this two-day senior management leadership program, you will learn how to successfully manage changes in your organization and eventually leading the change initiative to a transformational one. You will discover how to create a compelling vision and climate for successful organizational change, develop a robust change management plan and powerfully communicate the need for change and mobilize people to be committed and aligned in executing a shared vision. Participants will also learn from Harvard Business School case studies on how successful companies such as Apple have led successful change management plans and transformation changes in their organizations. Finally, you will discover how to sustain these changes and build improvements to create transformational changes. Through hands-on experience and in-depth analysis drawn from real-life examples, you and your peers will leave with new perspectives and tangible action plans for leading change in your organizations.

This program will be led by Felicity McRobb – a Founding Member of Insigniam’s Asia practice. Felicity has previously led and facilitated the following programs: ‘Executive Director’s Leadership Program,’ ‘Leading a High Performance Organization,’ and ‘Coaching for Extraordinary Results,’ in both Singapore and Sydney, Australia. Her programs have consistently become one of the most highly-rated executive programs at Clariden.

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Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 6

KEY BENEFITS

WHO WILL ATTEND THIS PROGRAM

PROGRAMSENIOR MANAGEMENT LEADERSHIP PROGRAM:

MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND

SENIOR MANAGEMENT

You will learn the critical skills and tools to design and implement change. This is a highly participatory and practical program. The secret to success is in your participation and the application of what you learn.

In this intensive two-day executive program, you will learn how to:• Design a case for change that will give you competitive advantage, whether or not you have a “burning platform.”• Establish a sense of urgency to accomplish the changes• Create a leadership coalition committed to leading the changes, and aligned on a set of objectives• Design an organizational context to empower the changes• Define ‘breakthrough results’ and the kind of leadership required to produce unprecedented results• Draw up a plan to engage key stakeholders from various cross functional groups to lead the vision• Overcome people’s resistance to change• Plan and execute the three key phases of successful change• Make complex change manageable and break it down into ‘bite-sized’ pieces• Install a culture with high levels of trust, accountability and performance • Communicate effectively to accomplish your objectives, inspire and motivate yourself and others• Rapidly resolve issues, problems and obstacles• Practice acknowledgement and appreciation – the most under-utilized leadership tool

This executive program is designed for• Directors, Vice Presidents, Managing Directors, Managing Partners, Senior Directors, Senior VPs, General

Managers and C-Level executives who have strategic responsibilities in their organization and are seeking the critical tools to “how to’s” to change their organizations for competitive advantage

• HR Leaders in organizations who are involved in implementing organizational changes or are advising their C-level executives on successful strategies to implement changes

• High potential global leaders and senior executives who are leading and managing teams, and wish to be able to engage people across their organizations in new possibilities that produce unprecedented results

FACULTY DIRECTOR

Ms Felicity J. McRobb

Felicity is the founding member of Insigniam Performance’s Asia practice since 1993, a leading management consultancy committed to breakthrough performance. She has consulted for, coached and trained senior executives and company leaders around the world, working with over twenty-five nationalities throughout Asia, Europe, The Gulf and the United States. Over the last twenty years, she has had the opportunity and privilege of working with some of the most

senior leaders across a broad spectrum of industries. Felicity has also worked with senior leaders throughout the developing world, in villages in Bangladesh, India and Africa, designing strategic roadmaps with them and leading the first hand transformation from poverty to self-sustaining communities. Prior to joining Insigniam Performance in Hong Kong, Felicity was head of graduate programs in London for a leading global education company where she and a team of three expanded its U.K. business by a factor of twenty in just two years.

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Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 7

OVERVIEW

PROGRAM OVERVIEWSENIOR MANAGEMENT LEADERSHIP PROGRAM:

MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND

SENIOR MANAGEMENT

There are numerous studies that show more than 66% of change initiatives fail or even worse, create a new set of problems. A Deloitte & Touche study indicates that the reasons most often cited for these failures are:

60% – Resistance to change42% – Limitations of existing systems39% – Lack of executive consensus28% – Lack of senior executive champion28% – Unrealistic expectations26% – Lack of cross-functional project team25% – Inadequate team skills18% – Ancillary staff involved too late13% – Project charter too narrow

In summary, many of these issues that lead to failure in change and renewal initiatives involve people. A traditional strategic plan is a piece of the puzzle – the elusive pieces of the puzzle center around leadership’s failure or inability to engage the people throughout the organization in the case for change. This lack of engagement has real impacts on business results, growth and shareholder expectations. It is imperative that there is a critical mass of people throughout the organization who not only understand the case for change, but are actively leading the changes.

This program will give you the executive tools, competencies and skill sets to significantly elevate your prowess in leading successful organizational change. You will learn how to design a reliable roadmap to engage the important individuals and stakeholder groups throughout the organization. You will have practice in inspirational leadership that will allow you to generate leadership at all levels of the organization – people aligned and committed to accomplishing rapid and unprecedented results.

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DAY 1

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 8

08:30 – 17:00 / 27 November 2017

PROGRAM OUTLINESENIOR MANAGEMENT LEADERSHIP PROGRAM:

MANAGING ORGANIZATIONAL CHANGE AND RENEWAL FOR DIRECTORS AND

SENIOR MANAGEMENT

08:30 - 09:00

10:30 - 10:45

12:15 - 01:30

03:15 - 03:30

09:00 - 10:30

10:45 - 12:15

01:30 - 03:15

03:30 - 05:00

Registration & Morning Coffee

Break

Lunch & Networking Break

Break

The Case for Change• Introductions: Why we are here. What you can expect from these two days • Designing ‘The Case for Change’ whether or not you have a “Burning Platform.” • Establishing a sense of urgency • Why 66% of change initiatives fail

Creating a Leadership Coalition Committed to Leading the Changes, and aligned on a Set of Outcomes• Developing a shared vision • Creating an organizational context to empower the changes • Breakthrough changes require breakthrough leadership • Defining ‘Breakthrough’ and the kind of leadership required to accomplish it

The Power of How Your Message is Received• What can get in the way of your success and how to deal with it • What people hear versus what you say • Elevating your success in “getting your message across” and people being excited about the

changes

Developing a Plan to Engage Individual Stakeholders and Stakeholder Groups• How to choose the individuals and stakeholder groups • Speaking the vision in many different ways • The three key phases of a change initiative • The activities in each of the three phases

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Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 9

PROGRAM OUTLINEDESIGNING HIGH IMPACT EDMS AND MARKETING COLLATERALS

DAY 2

08:30 – 17:00 / 28 November 2017

08:30 - 09:00

10:30- 10:45

12:15 - 01:30

03:15 - 03:30

04:50 - 05:00

09:00 - 10:30

10:45- 12:15

01:30 - 03:15

03:30 - 03:30

Registration & Morning Coffee

Break

Lunch & Networking Break

Break

Evaluation Form. Awarding Certificates & Closing of Program

Developing a Critical Mass of People Across The Organization to Lead the Vision• The power of a compelling future • Taking a stand for what the future holds • Making a complex change manageable and breaking it down into bite-sized pieces

It All Boils Down to the Actions People Stop Doing and Start Doing• Retiring old practices • Designing new team and organizational practices to anchor the changes • Committed versus uncommitted speaking and listening

Developing Short Term, Long Term and Medium Term Wins• Accountability, Responsibility and Integrity • The language of action: Requests and Promises • Monitoring the changes and making the necessary course corrections

How to Rapidly Resolve Inevitable breakdowns (Interruptions to Your Commitment)• Distinguishing breakdowns from problems and upsets • Coming up with creative and fast solutions • Acknowledgement and appreciation - critical leadership tools • Breakthrough practices • Conclusion and values from the two days

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PARTICIPATING COMPANIESMore than 5,000 companies have participated in our programs

ADVERTISING, INTERNET, MEDIA, PUBLISHINGBBC WorldwideCNNeBayLinkedInMediaCorpSaatchi & SaatchiSingapore Press HoldingsThe Financial Times The Hoffman AgencyThe Walt Disney CompanyThomson Reuters

CONGLOMERATEFraser & NeaveGeneral ElectricGeneral MotorsMitsubishi MonsantoSiemens AGSodexo

FINANCIAL SERVICES, INSURANCEBank of America Merrill Lynch AIAAllianz Global InvestorsAmerican ExpressAvivaAXABarclays BankCitibankDBS BankDeutsche BankHSBCJP Morgan Chase BankManulifeMasterCardMaybankMizuho BankOCBC BankPayPalPrudentialRabobankStandard Chartered BankSuncorpSwiss ReinsuranceTD SecuritiesVisaWestpacZurich Insurance

FOOD, BEVERAGECoca-Cola BeveragesDanoneFerreroHeinekenMcDonaldPepsiCo

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 10

GOVERNMENT, NONPROFITAustralian Securities and Investments CommissionCentral Provident Fund BoardChangi Airport GroupEconomic Development BoardGICNSW TreasurySercoTemasek Group

HEALTHCARE, PHARMACEUTICALSAbbott LaboratoriesEu Yan SangGlaxosmithklineHoffmann-La RocheJohnson & JohnsonMerckPfizerSanofi

HOSPITALITYCapitaLandFar East OrganizationFrasers HospitalityHilton WorldwideMarriott HotelsPan Pacific Hotels GroupShangri-La Hotels & Resorts

MANUFACTURING (CONSUMER)British American Tobacco Estee LauderFonterra BrandsHeinekenKimberly-ClarkKraft FoodsLegoMars Foods NestléProcter & Gamble Unilever

MANUFACTURING (INDUSTRIAL)AirbusCorning Optical CommunicationsDaimler Harley DavidsonIntel SemiconductorRolls-RoyceVolvo GroupWearnes Automotive

OIL & GAS, NATURAL RESOURCESCaltexChevronConocoPhillipsExxonMobilMaersk

PetronasSantosSaudi Arabian OilSchlumbergerShell

PROFESSIONAL SERVICESAECOMAon HewittErnst & YoungPricewaterhouseCoopers

RETAIL, TRADEAdidasCargillDFSHarvey NormanHennes & MauritzIKEAL’OrealMarks and Spencer NTUC FairpriceTesco

TECHNOLOGY, ELECTRONICS3MAppleCanonDellHewlett PackardIntel TechnologyLenovoMicron TechnologyMicrosoftOracleSAPSony ElectronicsTE Connectivity

TELECOMMUNICATIONSEricssonNokiaOlive Communications SingtelStarhubTata CommunicationsTelstraVerizonVodafone TRANSPORTATIONAuckland TransportCathay Pacific AirwaysDubai Air Navigation ServicesNew Zealand Transport AgencyFiji AirwaysMetro Trains MelbourneNSW TrainsSBS Transit

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FACULTY DIRECTORFELICITY J. MCROBB’S

TESTIMONIALS

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 11

Apart from the clarity of how the topics were illustrated and conveyed, it’s more of how Felicity has opened up a stage for a rich and fruitful discussion. Thank you Felicity!

Gained immensely on leadership styles and how to approach people with diff erent style.

Director, IntelPresident, Dentsu Hong Kong Limited

“ ““

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Felicity is the founding member of Insigniam Performance’s Asia practice since 1993, a leadingmanagement consultancy committ ed to breakthrough performance. She has consulted for, coached and trained senior executives and company leaders around the world, working with over twentyfive nationalities throughout Asia, Europe, The Gulf and the United States. Over the last twenty years, she has had the opportunity and privilege of working with some of the most senior leaders across a broad spectrum of industries. Felicity has also worked with senior leaders throughout the developing world, in villages in Bangladesh, India and Africa, designing strategic roadmaps with them and leading the fi rst hand transformation from poverty to self-sustaining communities.

PROGRAM ADVISORGwen YipEmail: [email protected]: +65 6899 5030

CONTACT US

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 12

IN-HOUSECUSTOM

EXECUTIVEPROGRAMS

Clariden Global delivers custom learning programs for organizations all around the world. Whatever your business challenges are, we create focused learning experience that enables your organization to achieve success. Through partnerships with the most renowned thought leaders, industry experts and professors from around the world, these in-house custom executive programs will equip you with essential skills and capabilities to develop and implement strategies more effectively at your organization.

Engage with our thought leader today:

Ms Felicity J. McRobb

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CONTACT US

Contact Gwen Yip, Program Director at +65 6899 5030 l [email protected] 13

We encourage you to learn more about Clariden Global Executive Education custom and open-enrollment programs. Our staff will be happy to answer your questions and help you determine the programs work best for you and your organization.

ENQUIRY FOR THIS PROGRAMGwen YipEmail: [email protected]: +65 6899 5030

SINGAPOREEmail: [email protected]: +65 6899 5030Fax: +65 6567 4328Address: Clariden Global Pte Ltd  3 International Business Park #04-29, Nordic European Centre Singapore 609927

LONDONEmail: [email protected]: +44 (0) 20 7129 1222Fax: +44 (0) 84 3218 0413Address: 28 Grosvenor Street London W1K 4QR, United Kingdom

AUSTRALIAEmail: [email protected]: +61 3 9909 7310Fax: +61 3 9909 7788Address: Clariden Global Pty Ltd 530 Little Collins Street, Level 1 Melbourne VIC 3000, Australia

CUSTOMIZED PROGRAMSGwen YipEmail: [email protected]: +65 6899 5030

REGISTRATION & PAYMENT MATTERSEmail: [email protected]: +65 6899 5030

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REGISTRATION

C L A R I D E N

Program (27 - 28 November 2017) Senior Management Leadership Program: Managing Organizational Change and Renewal for Directors and

Senior Management

S$3,390 S$3,590 S$3,690

PROGRAM FEES

Program1st Early Bird Fee

(If payment & registrations are received

by 2 Oct 2017)

2nd Early Bird Fee(If payment &

registrations are received by 30 Oct 2017)

Regular Fee Per Participant

Mandarin Oriental, Singapore

27 - 28 November 2017

5 Raffles Avenue, 039797

(65) 6338 0066

https://www.mandarinoriental.com/singapore/marina-bay/luxury-hotel/presentation?htl=MOSIN&eng=google&src=local

Email: [email protected]

Fax: +65 6567 4328

Call: +65 6899 5030

Website: www.claridenglobal.com

By Cheque/ Bank Draft

By Telegraphic Transfer

By Credit Card

Group discount of 10% for the 2nd participant from the same organization. For limited time only by 30 October 2017 register 3 participants and the 4th participant will receive a complimentary seat.*One discount scheme applies.

An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment details will be sent together with the invoice based on your preferred payment method.

ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.

Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation.

Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue.

Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.

PLEASE NOTE: Clariden Global Pte Ltd reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global Pte Ltd will refund the full amount and disclaim any further liability.

PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global Pte Ltd and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services.

4 WAYS TO REGISTER 3 PAYMENT METHODS

VENUE AND ACCOMMODATION INFORMATION

CANCELLATIONS AND SUBSTITUTIONS*All cancellations must be received in written form.

GROUP DISCOUNTS

FEE RECEIVED REFERENCE L7192/BY/AY

FOR OFFICIAL USE

Booking Contact (Approving Manager) Mr/Mrs/Ms:___________________Job Title:____________________ Department:____________________Telephone:_______________________ Fax:_______________________Email:______________________________________________________Organization:_______________________________________________Address:________________________________________________________________________________________Postal Code:____________

I would like to receive more information on hotel accommodation using Clariden Global coporate rate.

Please register the following participant for this seminar.(Please tick to select your seminar(s). You may tick more than one.)

1st Participant Name (Mr/Mrs/Ms):_________________________________Job Title:___________________ Department:__________________________Telephone:_________________________ Fax:_________________________Email:_________________________________ Date of Birth:_____________

2nd Participant Name (Mr/Mrs/Ms):_________________________________Job Title:___________________ Department:__________________________Telephone:_________________________ Fax:_________________________Email:_________________________________ Date of Birth:_____________

3rd Participant Name (Mr/Mrs/Ms):_________________________________Job Title:___________________ Department:__________________________Telephone:_________________________ Fax:_________________________Email:_________________________________ Date of Birth:_____________

4th Participant Name (Mr/Mrs/Ms):_________________________________Job Title:___________________ Department:__________________________Telephone:_________________________ Fax:_________________________Email:_________________________________ Date of Birth:_____________