September 2006 Page 1 - Technology Center · September 2006 Page 1. ... xMII v11.0/11.5. September 2006 Page 8 Key Challenges across Mfg and Supply Network ... September 2006 Page

September 2006Page 1

Information Delivery at Dow Corning: Key to Innovation and Delivering Operational Excellence

Information Delivery at Dow Corning: Key to Innovation and Delivering Operational Excellence


The silicone technology pioneer…

A joint venture of Corning, Inc. and The Dow Chemical Company

Organized to explore the potential of the silicon atom in 1943

Dr. Franklin J. Hyde


Dow Corning innovating around the worldMore than 7,000 products and related services

Approximately 25,000 customers

$3.88 billion in sales in 2005, globally dispersed with more than 60% outside the US

9,000 employees worldwide

Global leader in silicones and high purity silicon metal

Strong channels to market –distributors, web, commercial organization


We serve customers’ diverse needs…AutomotiveBeauty &

Personal CareChemical

ManufacturingConstructionElectronics Food & BeverageHealthcare Household & CleaningImagingPaints and Inks Power and UtilitySolarPressure SensitiveRubber FabricationTextile, Leather

& Nonwovens


Manufacturing Sites

Dow Corning locations worldwide


Dow Corning’s SAP Landscape

• 1996 deployed a single global instance• Landscape Today

ERP 2004 (ECC 5.0) XI 3.0 (NetWeaver 2004)BW 3.5 (upgrading to 7.0)EP 6.0 / EP 7.0EBP 4.0 (Run on NetWeaver 620)CRM 5.0 (NetWeaver 2004s)SCM 4.10GTS 300_640 (NetWeaver 640)Solution Manager 5.0 (NetWeaver 2004s)xMII v11.0/11.5


Key Challenges across Mfg and Supply Network

Productivity Improvements key to maintain marginsResponse time to customer inquiries were unacceptablePoor visibility into manufacturing exceptions across the enterprise and the supply chainPoor decision support multiple data sources for right time decision makingTool for every platform and vendorInability to sustain Six Sigma improvementsStruggled communicating the business strategy at every level of the organization and maintaining alignment


Strategic and Tactical Goals

Drive Supply Chain productivity and Operational ExcellenceDelivering the corporate priorities strategic improvement goals “Meeting Customer needs EXACTLY” – improved response timeDifferentiated Supplier of Silicon MaterialsAggregate data from multiple sources across enterpriseImprove quality thru automation of Six Sigma processes and lower quality expensesEnhance employee accountability through actionable intelligenceLower TCO with common platform


Information Delivery Pipeline


Integrates process, business and quality information through out the supply chain. Individual supply chains can • Support process

optimization• Pursue aggressive variability

reduction goals• response rapidly to

customers

Enterprise Manufacturing Data Analysis System: A global solution for manufacturing decision support


Opportunity StatementBalanced AMB rapid and effective scorecard methodology will ensure implementation of it’s business strategy Making tradeoff decisions Facilitate organizational alignment to achieve business goals

Advanced Technologies and Ventures Business2003 Pilot Project Scope

Identify Six Sigma improvement opportunities Drive improved performance and provide measurable target, strategic goals and accountability


Information Delivery Strategy -

A Common Information Delivery Framework

– That facilitates delivery of information:subsequent steps of the user’s workflow

• Data to Insight to Action– That empowers

• Businesses and functions to create information & performance views on their own

– From sources throughout the enterprise (vs. vendor centric)– Drill down, drill across, analytics, and alerting – Web based


Enterprise Manufacturing Data Analysis System: Approach using SAP

Information Delivery Architecture

SAP Portal

SAPCRM

Data Whse Mfg Data BW

Browser (Internal and External Audience)Available Content based on your Role

SAP xMII BI/BWWeb Dely

Dynpro/.NetWeb Apps

ContentiView

ContentiView

ContentiView

ContentiView

Drag & Relate Eventing

Documentum(etc.)

Delivery

Workbench

Delivery &

IntegrationFram

ework

Standardized

Access Tool

R/3PI, LIMS Siebel, IIS, GDW, etc.

Content

CRM Information

ContentContent

Information Sources - Internal and External

Data

Sources

Act

ive

Dire

ctor

y

Rol

es &

Use

rs


One Case Study: HSC SAP xMII Analytics PilotSupply Chain Visibility

Provided a step change in our ability to monitor and improve work and manufacturing processes and secondly, improve stability, root cause analysis and provide a step change improvements in quality and cost reduction

• New upstream visibility & early detection • Root cause analysis tool•Action taken without impacting end product quality or customers•Historical analytics


Performance Mgt: Site Level & SC Performance Analytics

Deliver KPI’s and supplement analysis Driving productivity measures across in the Supply Chain – PLAN, SOURCE, MAKE, DELIVER <RETURN> - with standard solutions that are extensible and help solve very specific issues particular sites have.

Abstraction layer for

backend integration,

maintains

consistent, highly

functional user

interfaces across

multiple sites.


Performance Mgt: Business and Industry Focus

Every employee understands how their work impacts the strategic improvement goals of their business through score carding with detailed drill down capability.

Within a single view, clearly quantify the businesses performance across a wide range of KPI with real-time analytics tied directly into disparate backend systems.


Performance Mgt: Enables Corporate EISDelivering key performance indicators (KPI’s) and historical views which measure corporate performance across our four corporate priorities

Provides our executive team a common framework and delivery mechanism for the entire corporation with detailed business cuts into the performance.


Delivering Analytics: Business Process and Product Quality in-process analytics that are tightly integrated into our business processes; drawing from multiple data sources and providing drill-downs – designed to facilitate the user’s workflows.

Automatically

aggregate data

from multiple

backend

systems.


Composite Analytics: Condition Based Maintenance Plant floor and ERP Integration - Significant saving on PM cost through plant floor integration and improved asset management.

Users are able to create their own maintenance monitors based on set methods closing the loop with the shop floor.


Sustainable Control Plans : Integrated Plant Floor Analytics

Plant floor and ERP Integration - Provides a conduit for cross process analytics and tighter plant floor integration and synchronization with ERP for Sustainable Six Sigma results.

Provides Visibility across multiple systems• Real-time status coding• Alerting & voice messaging• Historical analytics


Results Summary

Increased employee productivity • millions of dollars in savings

• Reduced customer response time • from days to 1-2 hrs

• Drive Business Strategyalign and drive performance

• Sustainable Six Sigma processes • lowers costs and improved quality

• Support Increased sales• higher customer satisfaction

• Realized lower total cost of ownership • single instance of SAP ERP, SCM, Visibility and Interoperability


- Deliver Our Vision- Common Analytics

Framework- Continued SOA

Deployment - Adaptive Business

Models - Portal Integration- Mfg xApps

Analytics- Drive Automation- Operational

Intelligence- Customer Value

Next Steps: Traction to Acceleration


• Faster, better informed, decision makingThe right information at the right time

• Drive Out NVAFreedom to Innovate

• Leverage common framework and reusable components

extensible across the enterprise

• Streamlining global workflows by providing in process analytics

powered by service oriented architecture

• Empowering the Business – matching the skills, meeting the needs

leveraging the expertise of the “troops on the ground”

• Not about a tool, its about capitalizing on opportunities

going fast, taking risks, and learning

Lessons Learned


Documents

September 2006 Page 1 - Technology Center · September 2006 Page 1. ... xMII v11.0/11.5. September 2006 Page 8 Key Challenges across Mfg and Supply Network ... September 2006 Page