Print InnovationSeptember 2015

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Technology Trends Digital Business Era

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The Internet

of Me

Outcome

Economy

Platform

(R)evolution

Intelligent

Enterprise

Workforce

Reimagined

5 Trends for the We Economy

Source: Accenture China

1 2 3 4 5

5 Trends for the We Economy

Source: Accenture China

• Intelligent hardware is bridging that last mile between the digital

enterprise and the physical world

• Just as companies have been expected to integrate software into their

business, they are now going to be expected to integrate hardware into

it too

• Leading enterprises are coming face-to-face with the IoT and are

uncovering opportunities to embed hardware and sensors in their digital

toolboxes

• They are using these highly connected hardware components to give

customers what they really want: not more products or services, but

more meaningful outcomes

• These “digital disrupters” know that getting ahead is no longer about

selling things – it’s about selling results. Welcome to the “outcome

economy”

Outcome

Economy

2

Print Market Trends

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Paper Journey…

“The paradigm of

the printing market is now shifting”

“I would be concerned about interruption to

our workflow…Or something we don’t

have time to implement or test.”

“I have 100 things going on

and need to know about many products. I want the info to be delivered to me

really simply so I can convey that to customers. I am busy and don’t have

time to really try to understand the complexities.”

“Speed is very important…”

“I have two people that

print full-time,

just print stuff all day

long…I’m basically

running

a small print shop.”

“They want to be paperless but I don’t know if it will ever be

paperless.”

“We need very fast scanning in color…people expect their

document to be scanned and done by the time

they return to their desks…highly frustrating

when it’s not there.”

“You can get into a machine that breaks all the time, because

you’re using it for something

it’s not built for.”

“What I really want is all the software

embedded with the copier

without losing any functionality.”

“I’m not interested in

theory. I’m interested

in what it can actually do.

So I would never give

a contract to someone

who didn’t put a demo

machine in my office”

Affordability

Ease-of-use

Output quality

Reliability

Performance

Traditional values are still very important…

Print Volume Forecast (2008-2016) – Upside scenario

2008 2009 2010 2011 2012 2013 2014 2015 2016 2008 2009 2010 2011 2012 2013 2014 2015 2016

CAGR

+20%

…but the paradigm is shifting gradually:

Total page volume (2008-2016) Mobile print volume (2008-2016)

MOBILE

PRINTPRINT

Source : Cebit Mobile Trend 2014, IDC Mobile Device Users/Non-Users Printing, Scanning, Document Management, 2012

ANY-time

ANY-where,

On ANY-deviceThe average organization already has only

7 DESKS FOR EVERY 10 EMPLOYEES

89%of employees’ mobile devices are

CONNECTED TO CORPORATE NETWORKS

+ =

More mobile users want

MOBILE PRINTING

Y2015: 49%

Y2012: 24%

Y2011: 16%

1. Mobility is driving

“new document process opportunities”

2nd Platform (1985)

LAN/Internet/Server + PCsHUNDREDS OF MILLIONS of users TENS OF THOUSANDS of apps

1st Platform (1955)

Mainframe + TerminalsMLLIONS of users THOUSANDS of users

3rd Platform (2011)

BILLIONS of users MILLIONS of apps

2. The advent of Cloud leads

“enterprise mobility”

27%

How has your scanned

document volumechanged?

answered “Increased”

2014~2017world-wide revenue

Paper-to-digital solutions

+28.5%↑(2017: $2,190M)

3. Digitization is a key for

“seamless collaboration thru mobility”

Source: IDC Forecast (2014-2017) December 2013

4. Security is one of the major concerns about

“new IT trends”

of IT Professionals

replied MOBILE

PRINTING

is one of the top

3 pain-points on

Document Security

- Source IDC -

20% Many potential

CLOUD PRINTING

users are hesitant

to use the cloud for

Fear of a SecurityBreach- Source Gartner -

5. Customization for unique customer experience

ready for

instant use

15 apps

Samsung Poland

Business Center is

available for

Specific App

Development

Development Support

For New Document Process

through Mobile/Cloud

For Seamless Collaboration Business

document

Performance & Quality

Document of Tomorrow Opportunities

Connected Workplace

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Samsung Printing Solutions

Ma

na

ge

d

Prin

t

Se

rvic

e

Orie

nta

tio

n

Digital

Information

The Connected Workplace

Connected WorkplaceLegacy Workplace

Front Office PC &Laptop

Back Office Architecture

Platform Driven

Paper Islands

Internal Focus

Front Office PC &Laptop

Back Office Architecture

Application Driven

Paper Integration

Customer Focus

Paper

Information

Ma

na

ge

d

Prin

t

Se

rvic

e

Orie

nta

tio

n

Digital

Information

Paper

Information

SmartCapture

Printeron

Mobile Apps

VDIs or DaaS

Legacy

Silo based IT

platforms and user

interfaces

Self Monitor and Support

TE

CH

NO

LO

GY, S

ER

VIC

E &

SO

LU

TIO

N

DEDICATED SERVICE MANAGER – GROWTH AND DELIVERY

Service Oriented

Mobile

4/5G Wireless

Cloud

Screen

IoT

Mobile Link, Security Assured

Digitize Everywhere, App Development

Auto Supplies, Support

Samsung Managed

Print+ MPS Connected Workplace

CROSS CHANNEL & DIRECT

Customer Engagement Model

Ensure your print strategy:

The Connected Workplace – PRINT

1. Provides a secure and cost effective print infrastructure

2. Links to your mobile workers seamlessly

3. Enables digitisation to internal systems and cloud

4. Integrates with your processes through your mobile app’s

Simple

ComplexThe Samsung Advantage

• Samsung printing solutions can provide HW, SW solutions and services to innovate

guest experience, back office productivity, and business process for the modern

enterprise.

Samsung printing Solutions – Future Enterprise

Customisation Workshop

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Samsung Printing Solutions

What is Smart UX Centre?

UI Platform

App SDK

MultiXpress

K7600LX/GX

K7500LX/GX

K7400LX/GX

60/50/40ppm

MultiXpress

X7600LX/GX

X7500LX/GX

X7400LX/GX

60/50/40ppm

MultiXpress

M5370

M4370

53/43ppm

ProXpress

M4580

M4583

45ppm

MultiXpress

K4350

K4300

K4250

35/30/25ppm

MultiXpress

X4300

X4250

X4220

30/25/22ppm

Line-up with Smart UX Center

A3 Mono A3 Color A4 Mono

Smart UX Centre is an ecosystem for new printing paradigm, that Samsung suggests. It

suggests to change the perception of the printer or copier from peripheral device to a stand-

alone device.This ecosystem is to provide new user interface and light weighted solutions based on app.

Smart UX Center = UI Platform + App Center (Delivery System) + App (Contents) + SDK (Development Support)

App Center

Various Apps and Widgets for Users and Admins

Workbook

Composer

SyncThru Web

Viewer

Hancom Office

2014

Smart Color

Manager

SendAnywhere

Hancom Office

Shared

Hancom Office

Hwp 2014

Easy Launcher

Smart Service Account

(Widget)

Toner Gauge

(Widget)

Language

Selector

(Widget)

Memo

(Widget)

Smart UX Lib

Support

Scan and Send Samsung

Mobile Print

From in-house to 3rd party Apps (13) and Widgets (4) are available in Printing App center.

These useful Apps and Widget are for users and admins to improve productivity, and UI can be

easily customised by users needs or working environment just like customising your apps in

smart phones. Samsung Printing App Center

OOB Apps & Widgets

Various Out of Box Apps and Widgets for Instant

Use

Copy

Job Status

Help

Scan & Send

Counter

Quick Copy ID Copy

Settings

Box Copy

(Widget)

Fax

(Widget)

Tray Information

(Widget)

Scan

(Widget)

Usage Counter

(Widget)

My Program

(Widget)

Printing App

Center

Browser

My Page

Gallery

Web Print

Address Book

Various useful OOB Apps (15) and Widgets (6) are available for instant use.

These useful Apps and Widget are for users and admins to improve their productivity, UI can be

easily customised by users needs or working environment just like customising your apps in smart

phones.

More Apps and Widgets Soon to be Released

Alzip File Manager

Remote View

Sure

Video

Scan Anywhere

Sure Lock SureMDM

Many Apps & Widgets are

continuously released in Printing App Center

More Apps and Widgets are continuously being developed and released as business evolves.

6 more apps will be released by ‘15 Oct.

Printing App Center Available for Apps and Widgets

Download

http://printingapps.samsung.com/apps (App Center Address)

http://www.youtube.com/watch?v=CLOv-lMoDW4 (App Center Guide)

Customer Support

Printing App Center provides a web portal for downloading a variety of useful Apps and Widgets. The

portal can be accessed through the Smart UX Center device or a PC and easily downloaded and

installed on the devices.

Also there are FAQ and Customer Support menu for better service in Printing App CenterCategory

1. Smart UX (App,

Widget)

2. XOA (B2B Solution)

Android App Security Management

App Install/Uninstall• Only Admin can control

• App install & remove*

Screen Lock• Administrator can prevent to change

“Home Screen” by general user.

When SFE 013 is enabled• MFP blocks all USB memory access

including Android App installation by

USBWhen SFE 018 is enabled• MFP blocks ‘apk’ installation

Web Browser access control• Android UI Web Browser application can be

managed in secure way. Administrator can

prevent all users using ‘Web Browser’ by

using Feature Enablement

Storage is protected• Additional app like web browser in Smart

UX can only access the Download folder

on the main system storage (HDD). Other

folder can not be accessible

* If the best secured condition required, dealer or svc man can restrict Admin’s app install privilege

Smart UX system supports a few methods to keep system security from misuse or

unauthorised use by a malicious user

Only Administrator can install applications Android UI Web Browser application can be

managed

SFE (Special Function Enable) to block app

installationsSmart UX has limited access to data

STORAGE

System Security Management

USB Write-protect• Admin can set protection for USB-

copy

HDD Overwrite Options• Three overwrite passes of the

data using the methods defined

SSL, SNMPv3, IPSec, 802.1x

Protocol/Port Management

IP/MAC filtering protocols

Network Security HDD AES256 Encryption

Driver ConfigurationAndroid App Security

Management• Admin can handle users’ misuse and

unauthorized use

The Samsung Security Framework is standard and offers a secure network, that helps

prevent unauthorised access to confidential information for free

Only Administrator can

Install Applications

Data Protection with

HDD Overwrite

Encryption for Driver, and

Network Printing

CONFIDENTIAL - Not for DistributionSAMSUNG. PRINTING INNOVATION.

Service Innovation

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Samsung Printing Solutions

Samsung Service Innovation

Coming soon….• Full remote control app for partner help desk

• Provide support centrally without field engineer deployment

• Improve customer experience whilst decreasing service

costs

www.samsungprintingsolutions.com SPDS

Allows user to easily check errors and warnings for devices.

This application also provides troubleshooting contents.

• Identify and display current errors or warning statuses for

devices

• Provide troubleshooting contents via web pages and video

clips based on discovered errors or warning statuses for

devices

• Synchronize troubleshooting contents from USB memory

stick and web server

Smart Service

Device error

Action guide

Corrective history

Stats

Video guide

Smart Print Diagnostic System (SPDS)

Enables IT

professionals to easily

develop service

enhancing apps

Apps SDK

• Enables a Help Desk to view and operate MFP User Interface

remotely

• Real-time replica of the printer’s GUI

Managing MFPs remotely via VNC

• Uses client-server architecture, server runs on MFP UI

Board and any office PC can act as client

• 2 way communication guides the user

through a help event using on device

video and remote control

Android Printing Apps

• Identify and display current errors

or warning statuses for devices

• Provide troubleshooting contents

via web pages and video clips

based on discovered errors or

warning statuses for devices

• Synchronize troubleshooting

contents from USB memory stick

and web server

• Use as engineer training in PDI

Smart Service App

Smart Service allows users to easily check current errors or warning statuses for their

devices. The application provides quick links to related troubleshooting contents

VNC

• Remote Control Panel enables a user to view and operate MFP User Interface remotely without being present at the

physical device

• It has the capability to provide real-time replica of the printer’s GUI and respond to the mouse and key events

• It uses client-server architecture, server runs on MFP UI Board and any office PC can act as client

• This works with 2 way communication (as it is based on VNC) i.e. remote panel activity is observed at the target and vice-

versa

• We can use VNC client (easily available on web) for connection and view and operate the MFP’s touch screen remotely

Remote Management via VNC

• Operating and Managing MFPs remotely via VNC

• Combine with the 2,000 ‘How To’ videos to provide

remote support and user training

SPDS

WiFi-Direct

Printer (A3/A4)Server

SPDS (Smart Printer Diagnostic System)

SPDS is a Service Application installed on a Smart Phone

Error Diagnosis Test Information Service

Motor

Clutch & Actuator

Paper Handling

Charger

Developer

Transfer

Device Error

Action Guide

Corrective History

Requesting Statistics

Movie Guide

Printing Pattern Configuration

Supplies

Network

Fax Report

Tech Mode

Cloning

Send Debug Log

Device Setting

USB Connection

SPDS

SPDS for PC Q3 pilot

RSupport

Remote Office Customer Site

R-Support – Q4

From Remotecall in PC, Remote access to Smart UX

Thank you

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Launcher thoughts

and next steps

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